they can't find the movie I returned (again)!

[mommy68]

This is the 3rd time this has happened to me in the last 6 months at one particular BB store in my town. I only go to this BB because it's in close proximity to our children's school. Never again!

The first two times they "misplaced" a movie I returned earlier this year they found it in the store somewhere or found that it wasn't checked back in on the computer and just placed on the shelf. Well this time it isn't the case. Last week I returned the movies we had rented for the week. My children had watched an old movie and it was also returned last week.....

I got a recorded call on Monday stating that the movie was late and by tomorrow (July 20th) I will be charged for buying the movie if it is not returned. I called BB on Monday as soon as I got the message. I was very calm. I told the girl that I had returned it and she claimed they had done inventory the night before and there was no way it was in the store or else it would have shown up during inventory. I called again on Tuesday and got the SAME girl and she told me the same thing. She offered no help to me, did not offer to say that it "might" be their fault since I'm TELLING them I did in fact return the video last week, loooong before it could have been past due.

I am over that way this afternoon so I drop by and ask to speak to the manager. He too offers no help at all. He just simply looks me up in the computer and tells me it hasn't been returned (like I didn't already know). He treats me as if I'm some sort of criminal. Like I would go in to the store in person after calling for the past two days and tell the guy I'm worried that the movie isn't found yet. :rolleyes: He said he would look around during another inventory this evening and I could call back and check later.

Yes, I will probably have to pay the $9.99 for the movie but I will never, ever go back to this particular BB ever again and I most likely won't go to any BB again. Whatever happened to the customer being right? BB just got totally dirty when they started the no late fees. They DO in fact still threaten with late fees and they call me more now to remind me of a late movie than they ever did back when they still charged late fees! It's ridiculous.

I will say that I am a VERY frequent BB renter. I go in weekly and rent the newest movies for the weekend and go back again usually the same week and get older movies to watch for the kids and us. We are very frequent, loyal customers. Well, not anymore (atleast not at this store). :mad: The employees at this store change with each new week and none of them know how to do their jobs. And I know they could care less and won't miss us (who cares), but I'm glad to say I won't be going back and my money will be going in to Hollywood or Movie Gallery since I go there at times anyway. :)

[URBAN_COWBOY]

I understand your dilemma, but I would say be a little patient. You have to understand that the employees get customers in all the time (pretty much an everyday occurance) that say they returned the movies and then it magically reappears in the drop box a couple of days later. If they are doing another inventory tonight, wait it out and see if it is found. I can promise you this, if it is in the store, it will be found during inventory. However, I am going to ask you to do one thing they should have if they didn't. Check your kids' rooms. Check between the seats and under the seats in all of your vehicles. This is a very common circumstance and these are the places they are most generally found. Don't take the treatment you are getting personally. Again, they get these complaints all the time that are not valid. You become numb to them after a while because 99% of the time, the customer finds them or returned them to a competitor by mistake.

One last thing I will say is this. If you truly believe that saying that "the customer is always right", you've never worked retail. That is not an all emcompassing statement.

Good luck and please look around for those movies. If anything, you won't find them and you can honestly look someone in the eye and say you did everything you could on your end.

[mommy68]

I'm 37 years old and I've had more than a hand full of jobs working in retail thank you very much. ;) My husband runs his own business and has for over 20 years and I know what it's like to have customers that lie and those that are truly honest when they have an issue.

AND I've already looked the MANAGER at this store in the eye -who, btw, has waited on me many, many times himself in this particular store, sometimes 2-3 times per week (we are frequent customers during certain times of the year) and he said no more than a few words about how they still can't find it and STILL didn't offer to compromise and say that it MIGHT have been an error on their part. I have no way to prove this happened twice this year already, so i guess I'm just out of luck as a good, frequent customer right? I'm a frequent customer who just happens to now become a crook who just HAD to steal a $9 copy of an old movie that my kids wanted to watch for a few nights. Right!

I'm treated good until they want to accuse me of stealing from them when I've done everything I can to go in there and I called them every day to alert them to the fact that the movie HAS been returned and let them know that I was worried about it. Why can't they just believe me? At this point I really don't care. It's just $9 and that's chump change for me. It's just the fact of the matter really at this point. The money makes no difference to me because I know they are slack in doing their job and it's happened twice to me in the past.

It makes no sense to me. They obviously have employees that are stealing from them right under their nose and blaming the customers. :mad: I have never, ever had a movie turn up missing at any other BB store in this area. I've been to quite a few in the last 10 years or so too. It's just this particular store in a somewhat bad area of town.

[TobiasFunke]

Even though I can't stand the customers who don't trust me to do my job - as in check their movies in - I'd rather have one customer interrupt me to check them in in-front of them, than to have a "But I swear I returned it!" conversation with me looking like an idiot due to an incompitent co-worker.

There are things that get done.
1) The FOS, or Found On Shelf. We check for items that are 8 or 9 days overdue to make sure we misscanned or missed entirely the DVD. This however, does not catch movies that can run off.

2) Inventories. At Inventories, we WILL find it.

There are things that you can do too
1)Start up the moviepass. It's a great value and is worth it. This eliminates drop-boxes and basically ensures that your movies are getting checked in.

2) Make sure they check them in in-front of you.

[URBAN_COWBOY]

You may be right, they could have employees stealing from them. That is why I said to wait one more day. There are proper procedures these employees have to go through and they are just covering their ass. I would do the same thing. If there wasn't an inventory coming up, I would probably just take care of it for you. However, this close to inventory, I would try to avoid the issuing of a credit. (these are tracked and employees get in trouble for issuing too many credits.) The credit hit could be less if they find it in inventory.

As far as working in retail goes, if you have worked in retail as long as you say, then you know full well that the statement of the customer being always right is asinine.

[zooworker]

I'm a frequent customer who just happens to now become a crook who just HAD to steal a $9 copy of an old movie that my kids wanted to watch for a few nights. Right!

I'm treated good until they want to accuse me of stealing from them when.
How can you steal a movie you rented? It's called not returning it. And we have so many people that say the same thing and find out they still had it. I have eaten many movies because of people say they returned it. And if they did inventory , believe me it's not there. Who's to say you didn't lose it and won't admit it? Maybe you did or didn't , we are just tired of this happening all the time when it is not in the store.I can understand once but if this is a pattern they may not believe you anymore.

[sar94pga]

This is the 3rd time this has happened to me in the last 6 months at one particular BB store in my town. I only go to this BB because it's in close proximity to our children's school. Never again!

The first two times they "misplaced" a movie I returned earlier this year they found it in the store somewhere or found that it wasn't checked back in on the computer and just placed on the shelf. Well this time it isn't the case. Last week I returned the movies we had rented for the week. My children had watched an old movie and it was also returned last week.....

I got a recorded call on Monday stating that the movie was late and by tomorrow (July 20th) I will be charged for buying the movie if it is not returned. I called BB on Monday as soon as I got the message. I was very calm. I told the girl that I had returned it and she claimed they had done inventory the night before and there was no way it was in the store or else it would have shown up during inventory. I called again on Tuesday and got the SAME girl and she told me the same thing. She offered no help to me, did not offer to say that it "might" be their fault since I'm TELLING them I did in fact return the video last week, loooong before it could have been past due.

I am over that way this afternoon so I drop by and ask to speak to the manager. He too offers no help at all. He just simply looks me up in the computer and tells me it hasn't been returned (like I didn't already know). He treats me as if I'm some sort of criminal. Like I would go in to the store in person after calling for the past two days and tell the guy I'm worried that the movie isn't found yet. :rolleyes: He said he would look around during another inventory this evening and I could call back and check later.

Yes, I will probably have to pay the $9.99 for the movie but I will never, ever go back to this particular BB ever again and I most likely won't go to any BB again. Whatever happened to the customer being right? BB just got totally dirty when they started the no late fees. They DO in fact still threaten with late fees and they call me more now to remind me of a late movie than they ever did back when they still charged late fees! It's ridiculous.

I will say that I am a VERY frequent BB renter. I go in weekly and rent the newest movies for the weekend and go back again usually the same week and get older movies to watch for the kids and us. We are very frequent, loyal customers. Well, not anymore (atleast not at this store). :mad: The employees at this store change with each new week and none of them know how to do their jobs. And I know they could care less and won't miss us (who cares), but I'm glad to say I won't be going back and my money will be going in to Hollywood or Movie Gallery since I go there at times anyway. :)

you know what i hate about all the customers that come on this forum and lodge a complaint? its not the customers...well about 80% of the time its not the customers. its these stores that do stupid things...like koran's inability to do something simple. and its those stores that make people as a whole that all blockbusters are like that.

anyway, to agree with cowboy, if they had done inventory the night before, they would have found it, as we have to scan every piece of rental that is in the store. and if there is product on the shelves that is not checked in the computer beeps at us, and we manually check them in after we have concluded the inventory process. and also, no one accused you of "stealing"anything. as far as we are concerned, it is an unreturned item.

also, we complete a report daily that is called the found on shelf report. this report lists all the movies with in a 7 to 8 day time frame that are late. we search for those specific titles and copy numbers.

there are a limited places in the store that a movie can be, in the drop box, which we check several times a day, or on the shelf. there are other places that we put movies, ie defective titles and titles returned with out the disc in the case...other than that....we don't have a black hole under the drop box where dvd's go to die.

and again, to agree with cowboy, we get this about 10 times a week. so, you will have to forgive us for not separating out your situation from the assholes that try to get one buy us. we have to handle it accordingly, no matter how much you frequant the store. we have rules to follow for this kind of thing. if we just went around giving benefit of the doubts to all the customers that "swear" they brought a movie back, we would be broke in less than a month.

It is unfortunate that this has happened to you more than once. and if you feel that you will be treated better at hollywood or movie gallery, then go there. but as you frequent those stores i am sure that you will find that they make mistakes as well. in stores that have anywhere between 500 to 5000 active members, mistakes do get made. we are not perfect and we will never claim to be. I would hate to lose any customer due to something like this. and had it been my store, i would have tried to give you a better answer than "its not here" but when we have done everything we can, and looked everywhere in the store, there is little else that can be done.

[wicked mistress]

And I know they could care less and won't miss us (who cares), but I'm glad to say I won't be going back and my money will be going in to Hollywood or Movie Gallery since I go there at times anyway. :)

You're right. I'm sure those employees won't miss a whiney individual such as yourself considering how all you know about "us" and "our jobs" is that we don't know how to do them.:rolleyes:
Go spend your "chump change" at Hollywood or Movie Gallery so that they can put up with you from now on.

[Aphrodite]

..and you can shut the fuck up, youre probably the girl she spoke to :rolleyes:

[zooworker]

Hey Mommy is this what she looked like? if it was it was probably WM.
http://i45.photobucket.com/albums/f81/mslabatt/collegehumor.jpg

[Adornedatom]

I have no way to prove this happened twice this year already.
Yeah you do. I'll need confirmation from one of the US employees on the exact policy there, but I see no reason why you shouldn't be able to request a print off of your account history.

In the UK it's a simple process, and we are required, by law, to provide this for any customer requesting it.

All you do then is take your favorite marker with you, place a line through said mistakes, then inform the manager...

"Your staff cocked up here. Then they cocked up here. So how can you tell they haven't cocked up here?!?!?!"

Please note that this is the only time I will ever condone customer smartassery, so have a blast.:D

[sar94pga]

yeah, so, i take back my entire post. fuck her, and i hope her movies get lost in the mail.:D

[OzMan]

. If they are doing another inventory tonight,


Something EVERYONE seems to have missed:


she claimed they had done inventory the night before

(snip)

He said he would look around during another inventory this evening and I could call back and check later.

TWO inventories in THREE nights??

SOMEONE is lying here. And my money is on the first girl, who couldn't be bothered to look around, and lied (or was misinformed about the store schedule) and said they just did an inventory........

There is a simple solution to this, one that works for me like 90% of the time. The customer CLAIMS to have returned it...... tell them you will check the store, and ask them to check around as well, in the DVD player, under the car seat, etc......... then ACTUALLY check the store.

If a bonehead employee didn't miss it in checkin (happens all the time.... the problem is the LYING that we are seeing), the customer will likely find it.... and everything will be just fine.

Until the next time this particular CSR can't be arsed to do her job, at least.....

[yousickf'ingbastard]

..and you can shut the fuck up, youre probably the girl she spoke to :rolleyes:

that's my girl :D

no, wicked is the beast they keep in the corner for security

[URBAN_COWBOY]

No, I caught it. The only reason I didn't say anything is that is how we did our inventories. We did retail on one night and rental the next. I just kind of assumed that the first CSR made a mistake in regards to what they did in the first inventory. Maybe first CSR thought it was a rental.

[igniteice]

Actually, it's entirely believable as well - because one night you may do New Release interview and the next you may do all BSI titles.

For the record, I have been in this situation with a 'long-time' customer who swears they returned the movie... they stand there swearing to me tha they returned it. Oh, but guess what, they actually returned the movie to Hollywood Video. Obviously they are going to say they returned it just like they clearly thought they were at Blockbuster when they returned it to the entirely wrong store.

You know what - I've had customers also ADMIT they were wrong because I look through their account history afterwards. I had a woman tell me she returned her movies before noon because she remembers when she went in to town. I looked through her history and saw the movies were checked in from the drop box around 2:30pm. She asked if they had sat in the drop box for a while... I thought, "You know what, maybe..." but then I noticed this woman had RENTED two movies about 20 minutes before they were checked in. This woman had came to the store at about 2:10pm, dropped the movies off in the drop box, came into the store - looked around, rented two movies, then left. And after she had left, her movies were checked in.

Those FUCKING CUSTOMERS who return their movies in the drop box instead of coming in to hand them to us because they know maybe we won't check their movies in before they check out - that way they can say the next time they come in, "I didn't have late fees last time I rented!" FUCKING DIE. Okay, thanks for trying to SCAM us. You asshole customers. You always fucking lie about something.

So I'm pretty much done believing all the crap people try to pull on me.

"I returned it."

Fucking PROVE IT.

[Propoxy]

and if there is product on the shelves that is not checked in the computer beeps at us, and we manually check them in after we have concluded the inventory process.
That's not entirely accurate. Triple beeps are items that are either misplaced PRP, property of a different BBV or something otherwise not currently in inventory. If there is product on the shelf that is currently checked out to a customer, it prints on an FOS report as part of the posted inventory paperwork and the manager must then manually check these items in from the info on the list, but there is no indication during the "run" process that there is an FOS item.

Any good manager would at least offer to split the charge for the item whose return is in dispute. However, any customer who is too stubborn to even consider the possibility that they may have made a mistake (while all the while insisting that we have!) and have the gall to accuse my employees of stealing? Well... I have to admit I may be less than accomodating. But there's really no reason it should get to that point anyway.

[libra]

Hey, I don't think anyone mentioned this. She says she has kids. A LOT of kids movies are returned missing the label... or barcode if you will. Kids like to pull stickers off thinking it is harmless. But the barcode is the only way we can scan it to check it in. So ma'am, is it possible that the sticker was removed from your movie???? They should have a cabinet full of stuff that is missing stickers. Ask them to check that stack. Maybe that is where the movie is. Therefore you are both right. You did return it as you said. Blockbuster did not receive that copy# as they said.

I am willing to bet that is where the movie is:) Best of luck!

If this is the case, please forgive us. The sticker was missing!

[MissHailstorm]

Something EVERYONE seems to have missed:




TWO inventories in THREE nights??

SOMEONE is lying here. And my money is on the first girl, who couldn't be bothered to look around, and lied (or was misinformed about the store schedule) and said they just did an inventory........

Maybe they're doing two inventories in three days because they're not doing a full one? We always split ours. ::shrug::

I can promise you this, if it is in the store, it will be found during inventory.
For the record, something FOS during inventory doesn't automatically check-in the rental, so unless the store are thoroughly checking their FOS report (the one printed during inventory) and actually FOSing them in afterwards, it's entirely possible they missed it during inventory.


OP: Do you know if the staff have even checked the shelves for this item? If it's an older one, they might only have one copy anyways, so maybe you could check the shelf yourself and see if it's there? Also, find out if they have CCTV. Perhaps they could check it to see if they can see you returning the item. If they don't find your rental, and you're absolutely certain you returned it, here's what I suggest...

Speak to the store manager. Not "a manager" or "manager on duty" (in my store, we'd never dream of introducing ourselves as "the manager" unless we're the store manager, but it seems other places don't always engage in this practice). Explain, one last time, that you are certain you returned the film, that you checked everywhere, and that you're not even bothered about paying for it (if that's what it takes to get them off of your back). However, since you know that you didn't lose the rental, you will pay for it, but you will close your account and never return if that's what they want you to do. Now, if you are a good customer, and if the film is an older film anyway, and the store manager is actually worth anything, he or she should should take care of it there and then. Keep calm, be nice, but be clear that you will not ever return to the store if they do not take your side on this.

If this does work, I would suggest handing in your rentals in future (and if anyone gives you shit for it, explain that you've had problems in the past).

If this doesn't work, then you could probably take it further and ask to speak to the DL, who would probably take your side. Though I hope it doesn't come to that. If you are made to pay for the film, I do hope that you carry out your threat of not returning, because you might actually teach them a thing or two. Good luck. :)

[sar94pga]

That's not entirely accurate. Triple beeps are items that are either misplaced PRP, property of a different BBV or something otherwise not currently in inventory. If there is product on the shelf that is currently checked out to a customer, it prints on an FOS report as part of the posted inventory paperwork and the manager must then manually check these items in from the info on the list, but there is no indication during the "run" process that there is an FOS item.

Any good manager would at least offer to split the charge for the item whose return is in dispute. However, any customer who is too stubborn to even consider the possibility that they may have made a mistake (while all the while insisting that we have!) and have the gall to accuse my employees of stealing? Well... I have to admit I may be less than accomodating. But there's really no reason it should get to that point anyway.

i am well aware of that, i have been a SM for 5 years. but, you don't need to discuss the entire inventory process with a customer.

[MissHailstorm]

i am well aware of that, i have been a SM for 5 years. but, you don't need to discuss the entire inventory process with a customer.
That is true, but I don't think the staff telling the customer they've just done inventory necessarily means it's definitely not in store.

[sar94pga]

That is true, but I don't think the staff telling the customer they've just done inventory necessarily means it's definitely not in store.
right, but i was talking about a post i made earlier to the customer that started this thread :) in the store, i would have been a little bit more diplomatic than that :D

[wicked mistress]

..and you can shut the fuck up, youre probably the girl she spoke to

You're right...that employee's explanation sounds just like what I would tell a customer if the same thing happened and my store just conducted an inventory. The only difference is that I would have asked her to try checking around her house, car, etc. just to make sure that the product has been returned.
I deal with plenty of customers who are such dumbfucks that they can't even properly remember who, where, or when their shit was returned.
I mean, really, it's not rocket science to rent something and return it without an issue being brought up MORE THAN ONCE which is this women's case.
Not to mention the fact that she came on here with her issue and instead of just stating what happened she attempted to talk shit about the employees when she was just obviously pulling her own diluted opinions out her ass.
Give me a break and learn to be responsible next time around.:rolleyes:

[Propoxy]

i am well aware of that, i have been a SM for 5 years. but, you don't need to discuss the entire inventory process with a customer.
I fully agree that one does not need to discuss the entire inventory process with a customer. However, when one does, like you did in your post ("the computer beeps at us") I think it's best to stick to accurate descriptions of the process and not mislead the customer.

[sar94pga]

I fully agree that one does not need to discuss the entire inventory process with a customer. However, when one does, like you did in your post ("the computer beeps at us") I think it's best to stick to accurate descriptions of the process and not mislead the customer.
this is not a customer in my store. therefore, i could insist that the sky is green and it really wouldn't matter. i do not get paid to post on this forum, so, again, it doesn't matter. what i say on this forum (to customers) is completely different from what i say to my customers in my store. so fuck off with your know it all attitude.

[URBAN_COWBOY]

For the record, something FOS during inventory doesn't automatically check-in the rental, so unless the store are thoroughly checking their FOS report (the one printed during inventory) and actually FOSing them in afterwards, it's entirely possible they missed it during inventory.I'm aware of how it works. I just assumed every SM or person doing inventory was smart enough to figure that part out. That is why I stated if it was not found during inventory, it wasn't here.:D

[Aphrodite]

Give me a break and learn to be responsible next time around.:rolleyes:

Give ME a break and fuck off forever :mad:

[Propoxy]

this is not a customer in my store. therefore, i could insist that the sky is green and it really wouldn't matter. i do not get paid to post on this forum, so, again, it doesn't matter. what i say on this forum (to customers) is completely different from what i say to my customers in my store. so fuck off with your know it all attitude.
Or you could grow up and just admit you were wrong. I was originally trying to be helpful. Why you perceived it as an attack and immediately became defensive is your own issue.

Maybe you should have told the customer that when we scan a FOS item during inventory, little elves come out of the walls and carry the items up to the registers to be checked in. That's even more fun than a computer beep and just as inaccurate.

Not to mention that maybe somewhere, somehow, there exists a manager who really didn't realise that FOSs are only identified on a report that prints at the end of an inventory. God forbid anyone try to clarify anything, just in case. But you've been a SM for five years! Of course you know everything. So sorry that I assumed you were a complete idiot and didn't know anything about running a store or an inventory. Oh, wait... I didn't.

Also, just need to add that it does matter what you write on this forum. Even though you aren't on the clock or acting in any kind of official capacity, it's very likely that any customer who comes here will view you as an agent of the company. It's sort of like if you stop somewhere on your way home from work, still in uniform, and someone asks you about a movie. Are you going to say, "Fuck off! I'm not on the clock!"? Hopefully not, but maybe you would. Is it going to matter to the customer that you're telling them this on your own time? Not at all!!! All they'll see is the uniform and make the assumption that BBV employees are rude. They'll spend their money elsewhere. So, when an employee posts here and gives a customer the wrong information, however innocent the mistake was, it could badly reflect on the company. Too many people already think BBV is out to scam them.

[mommy68]

You're right...that employee's explanation sounds just like what I would tell a customer if the same thing happened and my store just conducted an inventory. The only difference is that I would have asked her to try checking around her house, car, etc. just to make sure that the product has been returned.
I deal with plenty of customers who are such dumbfucks that they can't even properly remember who, where, or when their shit was returned.
I mean, really, it's not rocket science to rent something and return it without an issue being brought up MORE THAN ONCE which is this women's case.
Not to mention the fact that she came on here with her issue and instead of just stating what happened she attempted to talk shit about the employees when she was just obviously pulling her own diluted opinions out her ass.
Give me a break and learn to be responsible next time around.:rolleyes: yada-yada-yada.

I love how the thread "I started" has gone on 2 pages without me. You kids obviously have NO clue! I'm literally sitting here chuckling. I think it's hilarious. There's a trend on this website. As soon as someone comes in with a REAL issue with BB instead of being adult about it (which no one that works in a BB can do obvoiusly) and discussing my situation, you all pounce on me like I'm some sort of idiot. Give me a break! God I'm glad I have a life. Sure I'm a housewife that goes in the pool daily and considers that my major task of the day, but oh well. Atleast I'm not the one out there stealing videos.

A breif recap: I rented a movie, returned it within a few days after viewing it (a kids movie btw) and was contacted by BB with a recorded message (five days later!) that it was never returned and I will have to pay for it. They didn't bother to check my account and see that I'm a very frequent renter nor did they try to work with me on this. I would gladly welcome the dumbasses in to my home if they want to search for it when in fact they need to be searching their own employees before they go home at night ;) Although I really can't blame the employees for taking the movies and selling them. I would too if I made what they do per hour. LOL

[mommy68]

You're right. I'm sure those employees won't miss a whiney individual such as yourself considering how all you know about "us" and "our jobs" is that we don't know how to do them.:rolleyes:
Go spend your "chump change" at Hollywood or Movie Gallery so that they can put up with you from now on.
I will sweetheart! Atleast you ARE honest rather than putting on a half fake smile like the employees at this particular BB store do and acting like you're nice when in fact you could give a rat's ass about your customers (obviously by your posts on this board). It's odd to me how BB is so great but yet they have a good customer such as myself with a misplaced video and all of a sudden I'm a bitch that steals from them. I make over 100k per year (well hubby does, hehe) and I want to steal a $9 kids video?! hmmmm....

And btw, I didn't say I am down on ALL BBV stores. You all are bashing me saying I'M the one putting all employees down when in fact you are hipocrits because you're doing the same thing. You're assuming I think this about every single BB in my town. I haven't said anything like that. In fact, I've never had a video misplaced at any other BBV I've dealt with over the years and I've dealt with them for a long time. ;) It's just the one store that employees mostly white trash and black trash workers.

[Angry]

I will sweetheart! Atleast you ARE honest rather than putting on a half fake smile like the employees at this particular BB store do and acting like you're nice when in fact you could give a rat's ass about your customers (obviously by your posts on this board). It's odd to me how BB is so great but yet they have a good customer such as myself with a misplaced video and all of a sudden I'm a bitch that steals from them. I make over 100k per year (well hubby does, hehe) and I want to steal a $9 kids video?! hmmmm....

And btw, I didn't say I am down on ALL BBV stores. You all are bashing me saying I'M the one putting all employees down when in fact you are hipocrits because you're doing the same thing. You're assuming I think this about every single BB in my town. I haven't said anything like that. In fact, I've never had a video misplaced at any other BBV I've dealt with over the years and I've dealt with them for a long time. ;) It's just the one store that employees mostly white trash and black trash workers.

Learn to spell "hypocrites" correctly before criticizing people and their job situation. And I love the fact that you criticize WORKING PEOPLE when you don't even have a job. That's rich. And to add insult to injury, you claim to be acting like an adult, but your latest rhetoric has been filled with ill-laden insults and seemingly useless redundancy. Subscribe to BBO or Netflix, Peggy Bundy, so all can be well in the land of Oprah and Bon-Bons.

[MissHailstorm]

yada-yada-yada.

I love how the thread "I started" has gone on 2 pages without me. You kids obviously have NO clue! I'm literally sitting here chuckling. I think it's hilarious. There's a trend on this website. As soon as someone comes in with a REAL issue with BB instead of being adult about it (which no one that works in a BB can do obvoiusly) and discussing my situation, you all pounce on me like I'm some sort of idiot. Give me a break! God I'm glad I have a life. Sure I'm a housewife that goes in the pool daily and considers that my major task of the day, but oh well. Atleast I'm not the one out there stealing videos.

A breif recap: I rented a movie, returned it within a few days after viewing it (a kids movie btw) and was contacted by BB with a recorded message (five days later!) that it was never returned and I will have to pay for it. They didn't bother to check my account and see that I'm a very frequent renter nor did they try to work with me on this. I would gladly welcome the dumbasses in to my home if they want to search for it when in fact they need to be searching their own employees before they go home at night ;) Although I really can't blame the employees for taking the movies and selling them. I would too if I made what they do per hour. LOL
Excuse me, but perhaps if you bothered to read some of the pages of posts, you might find some helpful responses. The majority of the posts were giving you advice (I wrote quite a lengthy one myself, which you seem to have entirely ignored).

To be honest, if you were this unhelpful in store, I can well understand why they haven't sorted your account out. I judge these situations by how well the customer comes across. If they know the exact time, date of the return, and remain calm (not accusing staff of stealing a $9 rental film, when they have access to brand new discs :rolleyes: or bleating on about what 'good' customers they are).

All you've done is insult us, the people who've actually tried to hep you here, so I can only imagine how you treated those who dealt with you in store. Somehow, I don't think you'll be missed...

[URBAN_COWBOY]

yada-yada-yada.

I love how the thread "I started" has gone on 2 pages without me. You kids obviously have NO clue! I'm literally sitting here chuckling. I think it's hilarious. There's a trend on this website. As soon as someone comes in with a REAL issue with BB instead of being adult about it (which no one that works in a BB can do obvoiusly) and discussing my situation, you all pounce on me like I'm some sort of idiot. Give me a break! God I'm glad I have a life. Sure I'm a housewife that goes in the pool daily and considers that my major task of the day, but oh well. Atleast I'm not the one out there stealing videos.

A breif recap: I rented a movie, returned it within a few days after viewing it (a kids movie btw) and was contacted by BB with a recorded message (five days later!) that it was never returned and I will have to pay for it. They didn't bother to check my account and see that I'm a very frequent renter nor did they try to work with me on this. I would gladly welcome the dumbasses in to my home if they want to search for it when in fact they need to be searching their own employees before they go home at night ;) Although I really can't blame the employees for taking the movies and selling them. I would too if I made what they do per hour. LOLwe tried to help you, you dumb cunt.

And yes, you started this fight. You did not insult only the employees at this particular location. You insulted all employees of this company. You think you are better than everyone because your husband makes $100k. Not impressive by the way to anyone but you (really isn't all that much money these days, can't even by a house for that). You personally do nothing to contribute to society, other than pulling your fat ass out of bed every day to blow your husband one time before his secretary gets him. Don't worry, he'll leave you once he figures out what a worthless money-grubbing fat whore his wife is and can find someone who actually contributes to the world. Obviously he is not bothered by the fact that you are a whiney little bitch with a huge sense of entitlement for something you haven't earned. Now, go fuck yourself you little twat.

DOOR IS TO THE LEFT!!

[zooworker]

I want to steal a $9 kids video?! hmmmm....
DIdn't say you stole it, you lost it.
It's just the one store that employees mostly white trash and black trash workers.
And what kinda trash are you bitch. Go finish blowing you husband. maybe he'll pay you $9 to pay for the tape.

[sar94pga]

Or you could grow up and just admit you were wrong. I was originally trying to be helpful. Why you perceived it as an attack and immediately became defensive is your own issue.

Maybe you should have told the customer that when we scan a FOS item during inventory, little elves come out of the walls and carry the items up to the registers to be checked in. That's even more fun than a computer beep and just as inaccurate.

Not to mention that maybe somewhere, somehow, there exists a manager who really didn't realise that FOSs are only identified on a report that prints at the end of an inventory. God forbid anyone try to clarify anything, just in case. But you've been a SM for five years! Of course you know everything. So sorry that I assumed you were a complete idiot and didn't know anything about running a store or an inventory. Oh, wait... I didn't.

Also, just need to add that it does matter what you write on this forum. Even though you aren't on the clock or acting in any kind of official capacity, it's very likely that any customer who comes here will view you as an agent of the company. It's sort of like if you stop somewhere on your way home from work, still in uniform, and someone asks you about a movie. Are you going to say, "Fuck off! I'm not on the clock!"? Hopefully not, but maybe you would. Is it going to matter to the customer that you're telling them this on your own time? Not at all!!! All they'll see is the uniform and make the assumption that BBV employees are rude. They'll spend their money elsewhere. So, when an employee posts here and gives a customer the wrong information, however innocent the mistake was, it could badly reflect on the company. Too many people already think BBV is out to scam them.

listen, i am not here to banter with you about how i conduct myself on this forum. i am here for fun, much like everyone else here. so, if you are attacking me for what i say/type of info i give to the customers on this site, you had better attack everyone else.

I know full well how to run an inventory. and i know full well that a double beep can mean a plethora of things, and i also know that fos is done AFTER inventory. but the fact of the matter is, the customer doesn't need to know that, nor do they care, this lady was just wondering where the gremlins took her movies. I bet you that when you start talking procedure to a customer they could CARE LESS how it is done, they want the situation solved. So, i left out a part of the process, clearly you are the only one who gives a fuck.
Its not like i lied to her and called her a dirty whore to her face.

And let us not forget, my OP was to HELP HER. and you are giving me shit about it. and i am the one that needs to grow up. this is a moot point and not the purpose of this thread. you wanna continue this agrument, PM me.

[sar94pga]

yada-yada-yada.

I love how the thread "I started" has gone on 2 pages without me. You kids obviously have NO clue! I'm literally sitting here chuckling. I think it's hilarious. There's a trend on this website. As soon as someone comes in with a REAL issue with BB instead of being adult about it (which no one that works in a BB can do obvoiusly) and discussing my situation, you all pounce on me like I'm some sort of idiot. Give me a break! God I'm glad I have a life. Sure I'm a housewife that goes in the pool daily and considers that my major task of the day, but oh well. Atleast I'm not the one out there stealing videos.

A breif recap: I rented a movie, returned it within a few days after viewing it (a kids movie btw) and was contacted by BB with a recorded message (five days later!) that it was never returned and I will have to pay for it. They didn't bother to check my account and see that I'm a very frequent renter nor did they try to work with me on this. I would gladly welcome the dumbasses in to my home if they want to search for it when in fact they need to be searching their own employees before they go home at night ;) Although I really can't blame the employees for taking the movies and selling them. I would too if I made what they do per hour. LOL

we do check our employees before they go home, its called a bag check you ignorant bitch.

and as far as your racist attitude is concerened, you kiss your mother with that mouth? and if so, she must be so proud of her rich bitch daughter that she talks about in the quad of her trailer park to all the rest of the white trash people you grew up with. becareful you don't fall off your high horse sweetheart, the only person that might be there to help you is one of us :)

[OzMan]

You personally do nothing to contribute to society, other than pulling your fat ass out of bed every day to blow your husband one time before his secretary gets him. Don't worry, he'll leave you once he figures out what a worthless money-grubbing fat whore his wife is and can find someone who actually contributes to the world. Obviously he is not bothered by the fact that you are a whiney little bitch with a huge sense of entitlement for something you haven't earned. Now, go fuck yourself you little twat.


Fucking bastard!!!!!!

THAT was MY next argument to her!!!

Tho I was going to wonder aloud if stepmommy75 or trophywife82 would come visit us here, as well;)

[URBAN_COWBOY]

Fucking bastard!!!!!!

THAT was MY next argument to her!!!

Tho I was going to wonder aloud if stepmommy75 or trophywife82 would come visit us here, as well;)sorry OZ, but great minds do think alike.

[Woodstock]

To the OP and the others on this board - found this little jewel on youtube. Quite long, but worth it since it is about the orginal subject.

http://www.youtube.com/watch?v=JGltRjDOpqs&NR

[Propoxy]

listen, i am not here to banter with you about how i conduct myself on this forum. i am here for fun, much like everyone else here. so, if you are attacking me for what i say/type of info i give to the customers on this site, you had better attack everyone else.

I know full well how to run an inventory. and i know full well that a double beep can mean a plethora of things, and i also know that fos is done AFTER inventory. but the fact of the matter is, the customer doesn't need to know that, nor do they care, this lady was just wondering where the gremlins took her movies. I bet you that when you start talking procedure to a customer they could CARE LESS how it is done, they want the situation solved. So, i left out a part of the process, clearly you are the only one who gives a fuck.
Its not like i lied to her and called her a dirty whore to her face.

And let us not forget, my OP was to HELP HER. and you are giving me shit about it. and i am the one that needs to grow up. this is a moot point and not the purpose of this thread. you wanna continue this agrument, PM me.
I love the internet for so many reasons, but the main thing I hate about it is that people can't always read the intent behind what's written. Point being, I wasn't attacking you. It's a natural (if annoying) reaction of mine to correct mistakes, especially when it may help someone in the long run. Since you were already on the offensive with 'mommy' I guess I can see how you thought my post meant "Hey, stupid, you're totally clueless!" but it didn't. The indignant tone of your reply left me scratching my head.

As for the behavior stuff, that's just my opinion. Everyone here is an adult, responsible for their own behavior. I just happen to disagree that it doesn't matter in the real world.

There's no argument. You brought up procedure. It was described inaccurately. I agree with you that there's no reason to bore the customer with every detail. But I also think, if you do bring it up, it should be free of falsehoods. You tell your customers the sky is green, and I have teams of elves who do FOS for me. It's all good.

[brantheman]

Although I really can't blame the employees for taking the movies and selling them. I would too if I made what they do per hour. LOL

Ah, our most popular insult. We don't take it offensively because we know that you have absolutely no idea how much money any of us make. The majority of the people on this board likely pay their own rent, insurance, car payments, et cetera, and they get by fine: Working at BB.

And by the way, I'd have more respect for someone who worked 40 hours a week for minimum wage than for some lonely housewife who brags about how much money her husband makes.

You should have been flattered that so many people here were giving you friendly though blunt advice. Notice how they didn't start tearing you into shreds until you made an ass of yourself?

-bran....and one more thing: Why would I steal a DVD when I can rent it for free and burn a copy of it at home? ;)

[DavidNewlySL]

This is the 3rd time this has happened to me in the last 6 months at one particular BB store in my town. I only go to this BB because it's in close proximity to our children's school. Never again!

The first two times they "misplaced" a movie I returned earlier this year they found it in the store somewhere or found that it wasn't checked back in on the computer and just placed on the shelf. Well this time it isn't the case. Last week I returned the movies we had rented for the week. My children had watched an old movie and it was also returned last week.....

I got a recorded call on Monday stating that the movie was late and by tomorrow (July 20th) I will be charged for buying the movie if it is not returned. I called BB on Monday as soon as I got the message. I was very calm. I told the girl that I had returned it and she claimed they had done inventory the night before and there was no way it was in the store or else it would have shown up during inventory. I called again on Tuesday and got the SAME girl and she told me the same thing. She offered no help to me, did not offer to say that it "might" be their fault since I'm TELLING them I did in fact return the video last week, loooong before it could have been past due.

I am over that way this afternoon so I drop by and ask to speak to the manager. He too offers no help at all. He just simply looks me up in the computer and tells me it hasn't been returned (like I didn't already know). He treats me as if I'm some sort of criminal. Like I would go in to the store in person after calling for the past two days and tell the guy I'm worried that the movie isn't found yet. :rolleyes: He said he would look around during another inventory this evening and I could call back and check later.

Yes, I will probably have to pay the $9.99 for the movie but I will never, ever go back to this particular BB ever again and I most likely won't go to any BB again. Whatever happened to the customer being right? BB just got totally dirty when they started the no late fees. They DO in fact still threaten with late fees and they call me more now to remind me of a late movie than they ever did back when they still charged late fees! It's ridiculous.

I will say that I am a VERY frequent BB renter. I go in weekly and rent the newest movies for the weekend and go back again usually the same week and get older movies to watch for the kids and us. We are very frequent, loyal customers. Well, not anymore (atleast not at this store). :mad: The employees at this store change with each new week and none of them know how to do their jobs. And I know they could care less and won't miss us (who cares), but I'm glad to say I won't be going back and my money will be going in to Hollywood or Movie Gallery since I go there at times anyway. :)

The customer always being right is a flawed theory. IF that were the case then half the movies would have different names, the tills would always be short, their would be no revenue, and movies would be free.

[DavidNewlySL]

you know what i hate about all the customers that come on this forum and lodge a complaint? its not the customers...well about 80% of the time its not the customers. its these stores that do stupid things...like koran's inability to do something simple. and its those stores that make people as a whole that all blockbusters are like that.

anyway, to agree with cowboy, if they had done inventory the night before, they would have found it, as we have to scan every piece of rental that is in the store. and if there is product on the shelves that is not checked in the computer beeps at us, and we manually check them in after we have concluded the inventory process. and also, no one accused you of "stealing"anything. as far as we are concerned, it is an unreturned item.

also, we complete a report daily that is called the found on shelf report. this report lists all the movies with in a 7 to 8 day time frame that are late. we search for those specific titles and copy numbers.

there are a limited places in the store that a movie can be, in the drop box, which we check several times a day, or on the shelf. there are other places that we put movies, ie defective titles and titles returned with out the disc in the case...other than that....we don't have a black hole under the drop box where dvd's go to die.

and again, to agree with cowboy, we get this about 10 times a week. so, you will have to forgive us for not separating out your situation from the assholes that try to get one buy us. we have to handle it accordingly, no matter how much you frequant the store. we have rules to follow for this kind of thing. if we just went around giving benefit of the doubts to all the customers that "swear" they brought a movie back, we would be broke in less than a month.

It is unfortunate that this has happened to you more than once. and if you feel that you will be treated better at hollywood or movie gallery, then go there. but as you frequent those stores i am sure that you will find that they make mistakes as well. in stores that have anywhere between 500 to 5000 active members, mistakes do get made. we are not perfect and we will never claim to be. I would hate to lose any customer due to something like this. and had it been my store, i would have tried to give you a better answer than "its not here" but when we have done everything we can, and looked everywhere in the store, there is little else that can be done.


You know how I know she is lying? She said they did inventory, then she went in and the manager said when WE do inventory again tonight we will try and find it. No store, and I mean no store, conducts more than 1 inventory in that short amount of time.

[Woodstock]

Actually - David SL you are wrong. Stores frequently do a rental inventory one night, and a sell-thru inventory another night.

[DavidNewlySL]

Actually - David SL you are wrong. Stores frequently do a rental inventory one night, and a sell-thru inventory another night.

Maybe so, but not in our district.

[OzMan]

Actually - David SL you are wrong. Stores frequently do a rental inventory one night, and a sell-thru inventory another night.

I pointed out, too (David, where have you been?? And at what point does it become "jumping on"??;) ), and in response to that answer, I would say the movie was a rental, so it hardly matters when retail was done.

Someone else also suggested that BSI was done one night, and the new releases the next. Well, since the movie was either one or the other, only ONE of the inventories mattered.

It does suggest that, IF onestepfromwelfare68 WAS right, the CSR was simply misinformed about the type of inventory held.

Notice, tho, that we haven't heard another word from spongingoffhubby68, so we can assume that either the movie was found in inventory, or under the seat of the car. Either way, her strange silence (after insulting EVERYONE here) indicates that the problem was taken care of and she is either too embarrassed or too uncaring to come and apologise for her actions.

[MissHailstorm]

Notice, tho, that we haven't heard another word from spongingoffhubby68, so we can assume that either the movie was found in inventory, or under the seat of the car. Either way, her strange silence (after insulting EVERYONE here) indicates that the problem was taken care of and she is either too embarrassed or too uncaring to come and apologise for her actions.
I doubt she'll apologise. The customer is always right, after all. :rolleyes:

[rk237]

Passion over reason; that was my maxim when dealing with customers like this. Took it and dished it. Sometimes I miss my shifts.

[DavidNewlySL]

I pointed out, too (David, where have you been?? And at what point does it become "jumping on"??;) ), and in response to that answer, I would say the movie was a rental, so it hardly matters when retail was done.

Someone else also suggested that BSI was done one night, and the new releases the next. Well, since the movie was either one or the other, only ONE of the inventories mattered.

It does suggest that, IF onestepfromwelfare68 WAS right, the CSR was simply misinformed about the type of inventory held.

Notice, tho, that we haven't heard another word from spongingoffhubby68, so we can assume that either the movie was found in inventory, or under the seat of the car. Either way, her strange silence (after insulting EVERYONE here) indicates that the problem was taken care of and she is either too embarrassed or too uncaring to come and apologise for her actions.


Well in our district, and in the surrounding area (region, and outside of region), Rental and Sell-thru is doen on the same night, and the inventory team does the sell-thru, employees, including the store manager are not allowed to touch sell-thru.

[Woodstock]

Well in our district, and in the surrounding area (region, and outside of region), Rental and Sell-thru is doen on the same night, and the inventory team does the sell-thru, employees, including the store manager are not allowed to touch sell-thru.


Ahh. That explains it. My store, and many others, don't have the inventory team.

[sar94pga]

Ahh. That explains it. My store, and many others, don't have the inventory team.
yeah, i don't have an inventory team either. we do rental one week then retail the following week.

[Malcom E]

Is my store the only one that doesn't have an inventory team but does full store inventories?

[zooworker]

Is my store the only one that doesn't have an inventory team but does full store inventories?
Nope, your not alone. We just did a full inventory without a team. Took 4 1/2 hours.

[Angry]

We haven't scanned the library in over 6 months-we just do the NR wall.

[Propoxy]

We haven't scanned the library in over 6 months-we just do the NR wall.

Wish my store could get away with that! We'd be out of there in an hour.

[igniteice]

We haven't scanned the library in over 6 months-we just do the NR wall.

Hahaha, sounds like my store. It's like, "Okay, we're going to do a full store inventory here... well, on second thought, just New Release."

[DraconianSM]

I only read about 3 pages of this, so if someone already made this point I apologize.

Often when there are movies returned and not checked in, it is because the labels we adhere to the covers that identify the copy number and customer, have been peeled or have fallen off. Instead of checking it in it is usally set aside until it can be deduced which copy it was.

Also, there are customers that set their returns in proximity to the ones ready to be shelved. Though an observant CSR could see that it is without the yellow lock, for the most part these rentals get shelved without being checked in. Customers should pay attention to the location of the drop box and use it.

[igniteice]

Customers should pay attention to the location of the drop box and use it.

See "Customer Type Tribute Thread" for more lists of things customers shouldn't do and in effect, should do instead.

[Aphrodite]

This is the fourth time ive seen you advertising your thread Ice :p

If its going to live, it will live on its own, otherwise just let it go man :D

[Suli]

Read the whole thread and I must say wow..........wow.

Mrs. mommy one step you can take to insure that your movies will always be checked in no matter what:

-Go up to the counter or if theres a line get in line and hand the movies to the employee and ask them to check it in and if they say alright i'll check it in today say "No, I'd like you to check it in now please." and tell them why because you think you were screwed over, whatever. WATCH THEM CHECK IT IN! Don't bother asking for a receipt because there's nothing we can give you that tells you that it was checked in other then the fact that you won't receive calls or anything.

That is a perfect guarantee that your movies will be checked in EVERYTIME on TIME when you bring them in on time, if you want to rent a movie at the same time go grab another movie before you hand them in.

I can't say much for the employee you dealt with over the phone but at my store if something where to happen like this what we would do is go check the wall or section it would be in to make sure we didn't miss it, then check the spot were we keep movies that come back without labes inside if we find it we check it in, etc. If we don't find it and this is a first or second time deal we'll resolve it.

You're problems with one blockbuster, however, gives you no reason to be so rude to other employees insulting everyone and anyone and become a racist bitter bitch to employees who don't even know you GROW THE FUCK UP PLEASE. Just because you're husband is 'Rich' doesn't give you right to go down on someone like that so please...breathe in oxygen everyonce and awhile so you stop losing what's left of your braincells

Oh and have a good day.

[brantheman]

Don't bother asking for a receipt because there's nothing we can give you that tells you that it was checked in other then the fact that you won't receive calls or anything.



Print list. If i'm not mistaken that'll print out the members name and account-number with a list of movies checked out. And if there is nothing checked out, it'll say "No items currently checked out" or something along those lines. That's what I give to customers who want "proof" and it seems to satisfy them.

[Suli]

Print list.

If you do the print list after you checked the movies in it's not going to show anything other then movies they already have out.

Actually there is one way you can print there shistory for when they returned it So i guess there is. *shrug*

[brantheman]

If you do the print list after you checked the movies in it's not going to show anything other then movies they already have out.


Right. What they have out, if anything. Isn't that proof enough?

[Suli]

Yeah yeah it is I didn't think about that, sorry its 3am where I'm at now. I bow down. lol

[brantheman]

Yeah yeah it is I didn't think about that, sorry its 3am where I'm at now. I bow down. lol

Well damnit. I was in the mood to argue. :(

*walks off*

[Propoxy]

If you do the print list after you checked the movies in it's not going to show anything other then movies they already have out.

Actually there is one way you can print there shistory for when they returned it So i guess there is. *shrug*
Yeah, we used to do HIST 0 to show it was checked in. But I guess you aren't technically supposed to do that.

It annoys me when customers demand to watch us check something in because they've "had so many problems". It's fine if they've had problems with our store - that's completely understandable. But when I go back on their HIST and see not a single late checkin or FOS on their account, it really bums me out. I get where they're coming from, but it wasn't US who screwed up! Paying for some other store's mistakes is not cool. And the cust doesn't even give us a chance to prove that we know how to do our jobs, because the fact that there is no late checkin/FOS is attributed to the fact that they watch us do everything. I get it, but it's still frustrating.

[OzMan]

I get where they're coming from, but it wasn't US who screwed up! Paying for some other store's mistakes is not cool.

That's the good thing about those of us NOT working for BBI. I can always say "Ma'am, we're NOT BBI... and had you been coming here all along, that would never had happened" :D

All the customer sees is the name on the door. How do you think that Ice (and the other franchisees) feel when they are judged by the treatment at some corporate store by some arseclown that can't even ensure his store has basic supplies?? (I finally found the "Pen thread" last night) Much less EOLF.

And talk about paying for someone else's mistakes, isn't that exactly what EOLF, Onlines, and all that other fun stuff exactly is??

[zooworker]

Yeah, we used to do HIST 0 to show it was checked in. But I guess you aren't technically supposed to do that.

It annoys me when customers demand to watch us check something in because they've "had so many problems". It's fine if they've had problems with our store - that's completely understandable. But when I go back on their HIST and see not a single late checkin or FOS on their account, it really bums me out. I get where they're coming from, but it wasn't US who screwed up! Paying for some other store's mistakes is not cool. And the cust doesn't even give us a chance to prove that we know how to do our jobs, because the fact that there is no late checkin/FOS is attributed to the fact that they watch us do everything. I get it, but it's still frustrating.
I don't mind checking in movies on demand, I just tell them where the line is. I'm not going to let them barge in on customers that are waiting in line. If you don't want to wait then use the drop box. And WTF are they worried about, no late fees and if it's an Asale you own it!

[brantheman]

I don't mind checking in movies on demand, I just tell them where the line is. I'm not going to let them barge in on customers that are waiting in line. If you don't want to wait then use the drop box. And WTF are they worried about, no late fees and if it's an Asale you own it!

I'm the same way with people who just walk up to the front of the line and ask for a particular new release. I tell them to get in line and ask when they get to the register. If i've only got 1 copy of Inside Man, i'm going to give it to someone who waits in line and asks for it, not someone who just walks up and wants me to hand it over.

[Propoxy]

And talk about paying for someone else's mistakes, isn't that exactly what EOLF, Onlines, and all that other fun stuff exactly is??
Yep!

"Hmm... people can't remember to return their movies on time. How should we fix that?"
"Let's stop charging them late fees!"
"...Brilliant!!!"


Oh, and just wanted to correct my previous post. I noticed today in the SOP that we are allowed to print a HIST 0 if a customer asks for a receipt. Hooray for not breaking policy.

[brantheman]

Yep!

"Hmm... people can't remember to return their movies on time. How should we fix that?"
"Let's stop charging them late fees!"
"...Brilliant!!!"


Oh, and just wanted to correct my previous post. I noticed today in the SOP that we are allowed to print a HIST 0 if a customer asks for a receipt. Hooray for not breaking policy.

As far as the end of late fee's go...

Financially: Bad
Reputation: Good

What's funny is that I get so many customers that had no idea that BBI did away with late fees almost two years ago. It really is a cool thing when you think about it. Huge loss of money, obviously, but it's something that BB has over it's competitors.

[Propoxy]

As far as the end of late fee's go...

Financially: Bad
Reputation: Good

In my experience, it's only good for BBV's reputation when a customer comes in and says, "I need to pay a late fee on this." but they don't have one because they've returned it within the grace period.

It's not great for the reputation when a customer is told they have a restocking fee ("I thought you didn't have late fees anymore! What a scam.") or, God forbid, a post 30 day autosale ("Why do I have to pay for something I don't want? I thought there weren't late fees. What a scam!")

Obviously, it isn't really a scam, but if that's how the customer views it, it's still not good for BBV's reputation.

Don't even get me started on the comments I've received about no longer taking off the rental fee from autosale items.

[OzMan]

but it's something that BB has over it's competitors.

But what do the competitors have over BBI??

What about actually having fucking copies of those movies IN STOCK?? That's seens a bit of an advantage.

Oh, and profitability. I think that might help a bit, too;)

Think about it. Starbucks is a juggernaut in the coffee field. You can go to a diner and get a bottomless cup of coffee for (well, I don't drink it, so I am not sure) probably less than $1. Or you can go to Starbucks and pay a TONNE more for a one-shot, no-refill deal.

Being the cheapest in the market isn't always a good thing. All it does is cheapen your product. And, sure, you've raised your prices to counteract the loss of late fee revenue, but you still have cheapened the perceived value of the product by telling the customer "bring it back whenever...."

[yousickf'ingbastard]

I'm 37 years old and I've had more than a hand job sometimes 2-3 times per week (we are frequent customers during certain times of the year) and he said no more than a few words about Why I have never, ever had a customer chump change me. It's just the fact of the matter really at this point that I've been to quite a few in the last 10 years or so too. The money makes no difference to me because It's just this particular employee I know turn up missing in a bad area of town. It makes no sense to me. They obviously have their noses right under me.

It's funny what people say when you just delete words to make it sound like something dirty.

Whatever happened ever happened to this bitch?

[sar94pga]

It's funny what people say when you just delete words to make it sound like something dirty.

Whatever happened ever happened to this bitch?

her husband prolly left her the nanny and she is working at the gas station filling up the beamers of all her former country club buddies in between night classes at the local community college. and of course she has no internet at the low income housing apartment complex she had to move into. everything comes full circle :)

[yousickf'ingbastard]

her husband prolly left her the nanny and she is working at the gas station filling up the beamers of all her former country club buddies in between night classes at the local community college. and of course she has no internet at the low income housing apartment complex she had to move into. everything comes full circle :)

i'd say her going bankrupt and having to give head to the entire staff at burger king to make ends meet would be full circle.

[sar94pga]

i'd say her going bankrupt and having to give head to the entire staff at burger king to make ends meet would be full circle.

thats probably why her husband left her. she was afraid she'd mess up her hair while giving head.....fucking amatuers.....

[yousickf'ingbastard]

thats probably why her husband left her. she was afraid she'd mess up her hair while giving head.....fucking amatuers.....

:D

wicked is the expert. she might be ugly as fuck but she gives good head. it's just better that you close your eyes and stop breathing until its over.

[sar94pga]

:D

wicked is the expert. she might be ugly as fuck but she gives good head. it's just better that you close your eyes and stop breathing until its over.

oh the suffering...just for great head. hahahah.

[yousickf'ingbastard]

where there is pain there is also pleasure

[sar94pga]

there arent enough paper bags...i know what i am getting you for christmas. :)

[yousickf'ingbastard]

i'm easy......to please :p

[sar94pga]

i'm easy......to please :p

i am sure you will find many uses for a lot of paper bags. i will even get you a plethora of sizes.

[yousickf'ingbastard]

i am sure you will find many uses for a lot of paper bags. i will even get you a plethora of sizes.

well i am a whore for old bags ;) so i'm pretty sure i'll like it :D

[Aphrodite]

Granny Porn lover :p

[yousickf'ingbastard]

Guilty as charged. The wrinkles get me all horny and hot for some senior citizen sex :eek:

[Aphrodite]

Lock up your grannies, YSFB is on the rampage :p

[yousickf'ingbastard]

Once they see my hot body, all the ladies can't resist me. I'm just cursed with these good looks. Damn. I'm sorry if I offended anybody with my hot sweaty body :D

[Aphrodite]

Its okay, I have to deal with those sort of distractions everyday. :p

...maybe its time you gave Betty another chance.

[yousickf'ingbastard]

she tried. she got on her knees and i got stuck in that position. boy was my face red when the cops came in.

[Aphrodite]

..not just your face ;)

[yousickf'ingbastard]

..not just your face ;)

more like her face :D

is that something in her eye? ;)

[Aphrodite]

Hahahaha:D

Poor Betty, she always was a loser :p