e mail address

[ggupta]

Does any have an email address or name of a manager or district manager .....do let me know

[zooworker]

WTF?? Why?? Do you know how many Dm's are out there. Just call your local store for his phone number , because you won't get an address.

[brantheman]

Does any have an email address or name of a manager or district manager .....do let me know

That was cute :p

I could just see the email being sent...

Dear DL,
so hay i wrk for store 123456 n my hrs R droppin like flies u knw? i thnk its cuz my sm hats me i dunno. i wuz getn more but now im not n she sayz its cuz im a csr n thats only partime but i dun want partime i want fultime can u help

plz email me back at bblvncsr@ihateblockbuster.com

[rk237]

That was cute :p

I could just see the email being sent...

Dear DL,
so hay i wrk for store 123456 n my hrs R droppin like flies u knw? i thnk its cuz my sm hats me i dunno. i wuz getn more but now im not n she sayz its cuz im a csr n thats only partime but i dun want partime i want fultime can u help

plz email me back at bblvncsr@ihateblockbuster.com

Ha ha ha classic Bran!! :D

[OzMan]

Does any have an email address or name of a manager or district manager .....do let me know


Did you have a particular one in mind?? Or just some random SM or DM??

SM95184@blockbuster.com

dm15337@blockbuster.com

Now, wouldn't everyone just shit if he wrote to them (cause you KNOW someone will) and got a reply??:D

[CapitalRadioTwo]

Having a problem, GGupta? Care to elaborate?

[whorehoppin]

this person has to be an angry customer - probably one that I dealt with last week.
This guy refused to show ID so I refused to rent to him - he then asked for my name and implied that he was going to call someone about me...then he went outside and got his ID from his car. I hope he calls :)

[Aphrodite]

Either that, or someone from corporate checking that were not giving out the numbers ;)

[brantheman]

This should probably be going in the Customers Say the darndest things thread but, meh, whatev.

I had a lady tell me today (because, of course, I had to make her go out and get her license since she didnt have her card and she lost her place in line) that she "Will be calling 1-800-Blockbuster!!!" on "my ass".

I just told her "Okay.'

:rolleyes:

[MrProducer]

yeah, the number that my old boss made me give out was a crap number, it got you no where

[MrE.]

One question..ggupta & whorehoppin. How the fcuk did it get that far in the first place? Not everyone carrys their ID around (staff included). Don't ur epos systems permit verification of customer identification through answers to a few simple questions. (eg eg zip code, address and name, recently rented titles etc.)? Now your erked and ur customer is pissed off. Either ur systems are crap or ur customers service needs reviewing - which is it?.
And yes, I know that's more than one question !

[zooworker]

One question..ggupta & whorehoppin. How the fcuk did it get that far in the first place? My experience is that not everyone carrys their ID around (staff included). Don't ur epos systems permit verification of customer identification through answers to a few simple questions. (eg eg zip code, address and name, recently rented titles etc.)? Instead your erked and your respective customes are pissed off - either ur systems are crap or ur customers service needs reviewing - which is it?.
I thinks there's enough problems with the company without my customers hating my gut.
And yes, I know that's more than one question !
Point taken, but No BBI card or no ID no rent unless I know you as a customer. Also you have to be on the account. Several times lately people are coming in demanding to rent and have no card or ID. Never seen them before and they can take it higher if they want.

[MrE.]

Yep...I understand that! but in the case of whorehoppin, the ID turned out to be in the car !.
I just think we get enough flack from the business wthout battling it out with customers too.

[zooworker]

And the customer can go get it.

[MrE.]

And if that had been you waiting in the queue, & sent back to the car for your ID, you wouldn't be annoyed?.
Its quite simple really, don't know them but they claim to be a member - check the system. If not verifiable, I have now problem telling the customer to p**s off and get their ID. (in the nicest possible way of course)

[zooworker]

And if that had been you waiting in the queue, & sent back to the car for your ID, you wouldn't be annoyed?.
Its quite simple really, don't know them but they claim to be a member - check the system. If not verifiable, I have now problem telling the customer to p**s off and get their ID. (in the nicest possible way of course)
First place I don't send them to the back of the line. I wait on customers until they come back in. And I don't have a problem with doing this, and usually after the first time, the customer brings it in from then on. Yes I have had someone call the DL and he backs me up.

[OzMan]

One question..ggupta & whorehoppin. How the fcuk did it get that far in the first place? Not everyone carrys their ID around (staff included). Don't ur epos systems permit verification of customer identification through answers to a few simple questions. (eg eg zip code, address and name, recently rented titles etc.)? Now your erked and ur customer is pissed off. Either ur systems are crap or ur customers service needs reviewing - which is it?.
And yes, I know that's more than one question !

First of all, next time try using ENGLISH!!!!!!!!:rolleyes:

Second of all, your system works out fine, until a "friend" that knows all of the answers to your questions comes in, rents on the account, and never returns. Say what you want, but I have seen it happen. I have had to "eat" the cost of products because of that. I require ID to protect the customer (and MAKE SURE that the customer understands that when I make them go get their ID)

Third of all, if the customer is out driving around without a licence, renting a movie is the least of their worries.

This is one of those cases where I agree with BBI's policy, but I just feel that it could be presented to the customer in a better manner.

[brantheman]

One question..ggupta & whorehoppin. How the fcuk did it get that far in the first place? Not everyone carrys their ID around (staff included). Don't ur epos systems permit verification of customer identification through answers to a few simple questions. (eg eg zip code, address and name, recently rented titles etc.)? Now your erked and ur customer is pissed off. Either ur systems are crap or ur customers service needs reviewing - which is it?.
And yes, I know that's more than one question !

Do you even work for the company? If so, you either haven't been there very long or are a very shitty employee.

Personally, if I had an account ANYWHERE, whether it be a bank or a library or anything inbetween, I wouldn't be too happy to know that someone could just walk right up to an employee and say they are me, using my address and phone number as verification.

Securing an account isn't crap, and asking someone to prove who they are with idenification or their membership card is better customer service than what you seem to think is good. Store's that follow a strict policy as far as account security is concerned have a lot less shit to deal with than those who don't, and you can take that to the bank.

[MrE.]

FYI..I'm over 5yrs with Company, manage a large and reasonably succesful store (even if I say so myself).
I think you've missed my point. So I'll spell it out...

We'll always face customers who forget ID or non-customers trying it on (its part of the course). That's why the policy is there, to protect the business, but it it wont provent it from happening again, so don't delude yourself and don't be a coorporate zombie !.

Judge when to apply strict policey and when to apply REASONABLE discretion and you may just have fewer irrate customers.

While I'm no fan of many things the company does, I'm glad my DM encourages me to use my brain on this matter. If its not like that where you work...I sympathise !

[OzMan]

I'm glad my DM encourages me to use my brain on this matter.

If your DM saw your first illegiable post, I suspect he might rethink that "use your brain" policy of his.

And the fact that you NOW seem to show a mastery of the English language makes your first attempt at banging your head against the keyboards even WORSE. Unlike the idiots who simply don't know any better, you evidently do, and still chose to be an arsehole.

[MS_Sacrifice]

FYI..I'm over 5yrs with Company, manage a large and reasonably succesful store (even if I say so myself).
I think you've missed my point. So I'll spell it out...

I don't think anyone here missed your point. I don't post much on this board, but in my time spent lurking I would say they are a highly intelligent bunch of BB employees.

We'll always face customers who forget ID or non-customers trying it on (its part of the course). That's why the policy is there, to protect the business, but it it wont provent it from happening again, so don't delude yourself and don't be a coorporate zombie !.

I think the policy is there to protect the business from privacy lawsuits and/or protection of merchandise. If you walked into a bank using my checking account number and demanded money from my account and the clerk let you have it, I would sue the bank upside down and backwards. And if we rent to people who are not authorized or are using fradulent names/addresses/whatever, the majority of the time they don't have a cc on file and you'd better believe you will never see that product again. People use fradulent info to steal things, not to bring them back. *You* are deluding yourself by being so trustworthy of strangers.

Judge when to apply strict policey and when to apply REASONABLE discretion and you may just have fewer irrate customers.

I imagine that if you explained to your 'irrate' (*shudders*) customers that you are protecting them by insisting they use proper identification in what is basically a loan of our property to them on an account they are responsible for, they will remember the next time. Especially if you don't allow them to rent without it. You are setting a very bad example and setting a horrible precedent for your employees if you do not insist they follow these basic policies.[/quote]

While I'm no fan of many things the company does, I'm glad my DM encourages me to use my brain on this matter. If its not like that where you work...I sympathise !

All I can do is shake my head at chuckle at this last one, man. I mean, really. Does your DM also give you little gold stars at the top of your Non-Negotiables?

[brantheman]

We'll always face customers who forget ID or non-customers trying it on (its part of the course). That's why the policy is there

Uhm, exactly. That's why it's there. It's not about deluting yourself, and its not about pissing people off. It's about following a very basic rule that applies to anywhere that keeps record of peoples' accounts: security. If you were at my store with the kind of attitude you seem to have ("No card? No ID? Oh..theres a line...whats your last name, then?"), you would have been fired long ago.

[OzMan]

Uhm, exactly. That's why it's there. It's not about deluting yourself, and its not about pissing people off. It's about following a very basic rule that applies to anywhere that keeps record of peoples' accounts: security. If you were at my store with the kind of attitude you seem to have ("No card? No ID? Oh..theres a line...whats your last name, then?"), you would have been fired long ago.

And if this shit was going on in MY company, I'd be firing the fucking DM, too.

[sar94pga]

Uhm, exactly. That's why it's there. It's not about deluting yourself, and its not about pissing people off. It's about following a very basic rule that applies to anywhere that keeps record of peoples' accounts: security. If you were at my store with the kind of attitude you seem to have ("No card? No ID? Oh..theres a line...whats your last name, then?"), you would have been fired long ago.

see, its such a hard thing to enforce though. every store has its regulars. and you know them by name, you know their car when it pulls in the parking lot..ect. so, how do you rate being able to just bring up their account with no card or id, but ask the joe smoe behind them that you dont know, for thier card? just curious.

[MrE.]

Ok...last attempt to clarify my position...after which I am sure you'll all be bored of it.
Firstly, who's the hells talking about giving rents away to non-members, or people without any proof of ID at all?!! Certainly not me !

Secondly, unless you're using some sort of photo / biometric identification, the membership card is not fool proof. It can be forgotten, lost, stolen and used fraudulently just like any other identification document.

And thirdly, reference to security policies of banks and the need to protect business, staff or customers is really a 'red herring'. Remember, most establishments (this web-site included) have alternative and secure procedures to verify customer are, who they say they are, when pin numbers, passwords or credit cards have been forgotten, lost or stolen.

So with respect to you all, I stand by my original query to 'ggupta' and 'whorehoppin', which, in case you've forgotten, was whether an alternative procedures was available to confirm the membership claim of the customers they encountered?

Was alternative ID requested, and further details checked against the system?
Or is, as you all appear to claim, the only correct course of action to send the customer away (even if they are a familiar face)?

You all have argued strongly for the later. There are no alternatives procedures and no exceptions. The rule is "NO MEMBER ID..NO RENT".

Fine!...I think we'll have just have to agree to dis-agree on this point.

Nice debating it with you all the same! :cool:

[whorehoppin]

wow, I didn't think I could cause such an issue with my original post but here we go:

I have worked at about 5 different stores - none of those stores except my current store had a strict policy about identification - I would let the customer verify their account by asking a few questions - then I came to realize that someone that comes into my store and attempts to rent some movies/games and did not bring both their card and their ID is obviously trying to scam me.

Here's what I do: if they say they don't have either card or ID, I ask them for any other form of ID with their photo on it - gym ID, work ID, credit card with their photo on it, etc. Many customers will have one of these things with them, good.

If they don't have that either I ask them to retrieve their ID from their vehicle - if its not in the car, then I'm sorry. At my store we do not take chances and our No Card/ID, No Renting policy is non-negociable. Everyone at my store follows this policy so if a customer says, "Well Bob lets me rent w/out ID all the time", I know they are lying.

Here's why we do this:

1. they'll remember to bring their ID in future visits
2. if someone comes in and says, "I never rented that" - we can be 100% sure that the person that rented was either on the account or they stole their card.
3. nobody scams me using their social engineering tactics


and I can guarantee that if someone from corporate found out that a particular store had a loose ID policy, they'd be doing an audit very soon!

[zooworker]

Here's why we do this:

1. they'll remember to bring their ID in future visits
2. if someone comes in and says, "I never rented that" - we can be 100% sure that the person that rented was either on the account or they stole their card.
3. nobody scams me using their social engineering tactics


and I can guarantee that if someone from corporate found out that a particular store had a loose ID policy, they'd be doing an audit very soon!
Exactly, when I came to this store it had a large non return lose. After investigating I discovered a large portion was due to employees renting to anyone with any name. Now we have it under good control with this policy.Oh, also a new crew shortly afterward.

[Woodstock]

My biggest problem seems to be with parents naming their son after the father, and then putting the hubby on the account. How do you know which one that they want us to rent to and which one they don't?

[AmazonBitch]

Ok...last attempt to clarify my position...after which I am sure you'll all be bored of it.
Firstly, who's the hells talking about giving rents away to non-members, or people without any proof of ID at all?!! Certainly not me !

Secondly, unless you're using some sort of photo / biometric identification, the membership card is not fool proof. It can be forgotten, lost, stolen and used fraudulently just like any other identification document.

And thirdly, reference to security policies of banks and the need to protect business, staff or customers is really a 'red herring'. Remember, most establishments (this web-site included) have alternative and secure procedures to verify customer are, who they say they are, when pin numbers, passwords or credit cards have been forgotten, lost or stolen.

So with respect to you all, I stand by my original query to 'ggupta' and 'whorehoppin', which, in case you've forgotten, was whether an alternative procedures was available to confirm the membership claim of the customers they encountered?

Was alternative ID requested, and further details checked against the system?
Or is, as you all appear to claim, the only correct course of action to send the customer away (even if they are a familiar face)?

You all have argued strongly for the later. There are no alternatives procedures and no exceptions. The rule is "NO MEMBER ID..NO RENT".

Fine!...I think we'll have just have to agree to dis-agree on this point.

Nice debating it with you all the same! :cool:

No, you won't have to agree to disagree because the store is called Blockbuster, Inc. - not MrE's, Inc. or MrE's DM's, Inc.

There are things the company leaves open to your judgment and things that are spelled out. This is spelled out.

The bottom line is that you are paid to follow the appropriate policies and ensure that your employees do the same - whether or not you agree. If you don't like it - go start your own company. Until then do your job.

And, as I work in the legal field, I figured you should know that if you are the employee that lets an unauthorized person rent on an account, and the true account holder sues the company as a result, the company is within their right to show written proof of internal policy and claim that you were "acting outside the course and scope of your employment." In this situation - it would then be you that would be personally responsible for the legal ramifications of the situation, not BBV. Just a piece of food for thought.

[DAntiheroJ]

I will go as far as to let someone go to their car and get something official with their name on it, like a vehicle registation or an insurance card. Something that can verify the name and the address. I make sure to comment the hell out of the account what I saw. I can almost hear that conversation:

c: I never got those movies you called me about.
me: where do you keep your vehicle registration?
c: In my glove box.
me: then you might want to call the police and report your car stolen, cause someone brought your registration in to rent movies on your account.

Still, no hard evidence of identity NO RENT. I don't even let kids who are not on the account rent on their parents account without a card. No calling mom or dad either. that could just be Jimmie sitting at the house waiting to hear from me for all I know.

[OzMan]

And, as I work in the legal field, I figured you should know that if you are the employee that lets an unauthorized person rent on an account, and the true account holder sues the company

Oh, come on now, AB. Really.

I mean, who would EVER sue a company like BBI??? :D:D

[MrE.]

Here's what I do: if they say they don't have either card or ID, I ask them for any other form of ID with their photo on it - gym ID, work ID, credit card with their photo on it, etc. Many customers will have one of these things with them, good.


I will go as far as to let someone go to their car and get something official with their name on it, like a vehicle registation or an insurance card. Something that can verify the name and the address. I make sure to comment the hell out of the account what I saw.

This is precisely the process I was asking about..! You use discretion by ask for alternative ID. I bet you still give the customer the 3rd degree, tell them they won't get away next time and why the BB ID is important, and if you're dertermined, place a comment on their account.
But if this is against rules, then why is it quite common?

[OzMan]

You use discretion by ask for alternative ID.

Listen carefully.

IT'S STILL FUCKING ID!!!!!!!!!!!!!!


This is the point WE are trying to make. But obviously it is lost on "stellar" employees like you:rolleyes:

Instead of asking questions that anyone that knows the person would know, we're talking about taking BASIC steps to protect the account, and covering your own arse. Because we have all been there ("Let's take my dad's card and go down to the video store"), and know that we need to at least protect ourselves.

But, hey, you know better than anyone else. And have fun explaining this to the attorneys when BBI gets sued for lack of account security (in addition to all the other information protection laws, there is the Video Privacy Act, but hey, you know better than Congress, don't you?). Maybe that will be the final straw, the last lawsuit that finally puts BBI out of business.

In which case, I will dedicate my Bankruptcy Dance to you.

[URBAN_COWBOY]

This is precisely the process I was asking about..! You use discretion by ask for alternative ID. I bet you still give the customer the 3rd degree, tell them they won't get away next time and why the BB ID is important, and if you're dertermined, place a comment on their account.
But if this is against rules, then why is it quite common?ARE YOU REALLY THAT FUCKING STUPID? This is nothing like what you are talking about. What you are saying is acceptable ways to identify a customer is by letting them read off information to you that they can steal from a mailbox. The other ways the previous posters were mentioning are alternative forms of id, but something the actual customer must have to show to an employee.

Look at it this way dipshit. When you sign up a new member, do you allow them to just ramble off the address on the application or do you ask to see the driver license as proof? Why not take their word for it when they sign up for a new account? It's the same thing. With a few exceptions such as an alternate photo id, if you don't take it for new memberships, you don't take it at checkout.

Lastly, why is it that every fucking n00b that comes on here runs a high-volume and successful store, yet don't know shit about policy?

Either you are a liar about how well your store is doing or BB put another retarded monkey in a management position. At this point, it could go either way.

[MrE.]

One question..ggupta & whorehoppin. How the fcuk did it get that far in the first place? Not everyone carrys their ID around (staff included). Don't ur epos systems permit verification of customer identification through answers to a few simple questions. (eg eg zip code, address and name, recently rented titles etc.)? Now your erked and ur customer is pissed off. Either ur systems are crap or ur customers service needs reviewing - which is it?.
And yes, I know that's more than one question !

lovl.:D Ooops ! My bag !...

Now I understand why you 'girls' are getting your pantyhose in a twist.
So I didn't actually mention the 'alternative ID' in my original note. Mmmm! Ok ..my mistake! Meanwhile, here was I thinking you were a bunch of robots that would only accept a memebership card.

Mental note to self...'be specific, don't always assume because people work for BB they'll know what u meant to say"

Then again...perhaps its worth playing devils advocate; if only to see how many expletives you can string together in an argument. :cool:

[OzMan]

lovl.:D Ooops ! My bag !...

Now I understand why you 'girls' are getting your pantyhose in a twist.
So I didn't actually mention the 'alternative ID' in my original note. Mmmm! Ok ..my mistake! Meanwhile, here was I thinking you were a bunch of robots that would only accept a memebership card.

Mental note to self...'be specific, don't always assume because people work for BB they'll know what u meant to say"

Then again...perhaps its worth playing devils advocate; if only to see how many expletives you can string together in an argument. :cool:


Your BAG?? WTF does that even mean??

And it's funny, because EVERY answer to your original post said something along the lines of "membership card OR ID". So, you missed your failure to mention it in YOUR post as well as our ability to mention it in EVERY OTHER post, and yet everyone BUT you is the arsehole??:confused:

[AmazonBitch]

Maybe that will be the final straw, the last lawsuit that finally puts BBI out of business.

Hell no, if they have a halfway competant lawyer - which I'm not sure of - they will claim he acted outside of policy and they won't pay a cent.

You can dedicate your bankruptcy dance to MrE's bankruptcy in that situation. :D

[OzMan]

Hell no, if they have a halfway competant lawyer - which I'm not sure of -

My point exactly

[diceroller]

Mental note to self...'be specific, don't always assume because people work for BB they'll know what u meant to say"

I have you ever heard of the old saying about assuming things? On top of the fact that I didn't know BB employees are supposed to be mindreaders and know what you meant to say.

[MrE.]

Your BAG?? WTF does that even mean??
:

I have you ever heard of the old saying about assuming things? On top of the fact that I didn't know BB employees are supposed to be mindreaders and know what you meant to say.

"My bag",

(African American/Black -- Hip Hop Urban American Slang to Present Common Slang)
1. Synonymous to ones mistake or fault.

2. To presume without knowing all of the facts of a situation/story, but to find oneself at fault with inaccurate information concerning the presumed situation. But, to make an apology after making the mistake in judgement.

3. To incorrectly assume.

[brantheman]

see, its such a hard thing to enforce though. every store has its regulars. and you know them by name, you know their car when it pulls in the parking lot..ect. so, how do you rate being able to just bring up their account with no card or id, but ask the joe smoe behind them that you dont know, for thier card? just curious.

(Not quite sure what you're asking me, my dear, so rephrase if i'm misunderstanding you!:p) Are you basically asking what I do in the situation where I've got a regular who I know is who they say they are, and just let it go and then have the next customer in line (who witnessed this) throw a fit when I ask them for ID or the card? Well, (and i'm being 100% honest here), I very seldom have that issue, because a great majority of my regulars are movie pass customers (which, as we all know, don't require anything, just throw and go), and the ones who arent usually throw their card or ID on the counter before I say a word. Does any other store have the big blue strips across their counters with white letters that say, "For you account's protection, your membership card or photo ID is required"? I've seen one or two stores in my district that have it as well. You'd be suprised how well that works. I guess that just supports the idea that customers wont believe a rule until they see it in writing :rolleyes:

Secondly, unless you're using some sort of photo / biometric identification, the membership card is not fool proof. It can be forgotten, lost, stolen and used fraudulently just like any other identification document.


Ayiyiyiyi. You know that little strip at the end of the membership form? READ IT. It says, as plain as day, "Customer is responsible for membership card/must report it lost if needed" or something along those lines. Point being, if you're simply doing your job and can get past customers taking things personally (with you should, if you work in retail), you're not doing a damn thing wrong renting to someone who has the card and there's no warning on the account saying otherwise. The customer is responsible for a lost card, not you, not Blockbuster. And, as said before, if you've got such a hard time enforcing that rule, you really shouldn't be working there.

[MrE.]

Ayiyiyiyi. You know that little strip at the end of the membership form? READ IT. It says, as plain as day, "Customer is responsible for membership card/must report it lost if needed" or something along those lines. Point being, if you're simply doing your job and can get past customers taking things personally (with you should, if you work in retail), you're not doing a damn thing wrong renting to someone who has the card and there's no warning on the account saying otherwise. The customer is responsible for a lost card, not you, not Blockbuster. And, as said before, if you've got such a hard time enforcing that rule, you really shouldn't be working there.

Whaaaat!:eek:

Whe're u going with this. Isn't it clear by now no one has a hard time inforcing the rules.

[DAntiheroJ]

"My bag",

(African American/Black -- Hip Hop Urban American Slang to Present Common Slang)
1. Synonymous to ones mistake or fault.

2. To presume without knowing all of the facts of a situation/story, but to find oneself at fault with inaccurate information concerning the presumed situation. But, to make an apology after making the mistake in judgement.

3. To incorrectly assume.


Wow, the one day I forget my African American/Black Hip Hop Urban American Slang to Present Common Slang translation book too. Glad you have yours to quote. I would have thought you were just saying 'my bad'.

[OzMan]

Whaaaat!:eek:

Whe're u going with this. Isn't it clear by now no one has a hard time inforcing the rules.

If only they could say the same thing about using Standard American English (or ANY Engish, for that matter..... hell, at this point, I would take unusual spin on the cue ball over what I have seen here)

:rolleyes:

[DraconianSM]

My patience is tested every time a kid comes in with their lazy parent's drivers license. It's not like you have to climb 3 flights of stairs to enter the store! I'm grateful the kid thought to present me anything, but the picture on the I.D. should look like the person in front of me. :) I've sent kids back outside to fetch Mommy, or in some rare cases where the parent was in no condition to get out of their vehicle, went outside and verified at their car.

I blame this whole debate on the Membership process. If the employees would explain the policy clearly, and the customers would have additional cards printed for their kids....

[CapitalRadioTwo]

My patience is tested every time a kid comes in with their lazy parent's drivers license. It's not like you have to climb 3 flights of stairs to enter the store!

Me: Do you have ID?
Kid: *Hands me Mother's ID*
Me: Do you have YOUR ID?
Kid: No, just take this, my mom's outside in the car.
Me: Well, your mom is going to have to come into the store if you want to rent with this ID. I need the person who's ID it is IN the store.
Kid: *Really Deep Sigh and heavy shrug of shoulders as they go out to the car*

If I had a nickel for EVERY TIME this happened.

[redfay]

If I had a nickel for EVERY TIME this happened.

You'd probly get more from that, than what you get in your paycheck, lol.

[CapitalRadioTwo]

You'd probly get more from that, than what you get in your paycheck, lol.

Easily. :D

[MrE.]

Wow, the one day I forget my African American/Black Hip Hop Urban American Slang to Present Common Slang translation book too. Glad you have yours to quote. I would have thought you were just saying 'my bad'.

Yes, luckily I had mine with me...yours truely 'Blackbuster'

[zooworker]

Yes, luckily I had mine with me...yours truely 'Blackbuster'
Not even funny...........

[whorehoppin]

My biggest problem seems to be with parents naming their son after the father, and then putting the hubby on the account. How do you know which one that they want us to rent to and which one they don't?

That can be a problem but if Sally comes in and says she never rented "Beerfest" and you say it was Thomas that rented it, whos to say that Thomas Jr. isn't allowed to rent? Unless Sally specifically stated on her account that only Thomas Sr. and herself can use the account, then just assume that Tommy Jr. can use it as well. Whenever I see a father/son with the same name I always ask (the primary member) who is authorized.



my bag = "my bad" ??

[zooworker]

My patience is tested every time a kid comes in with their lazy parent's drivers license. It's not like you have to climb 3 flights of stairs to enter the store! I'm grateful the kid thought to present me anything, but the picture on the I.D. should look like the person in front of me. :) I've sent kids back outside to fetch Mommy, or in some rare cases where the parent was in no condition to get out of their vehicle, went outside and verified at their car.

I blame this whole debate on the Membership process. If the employees would explain the policy clearly, and the customers would have additional cards printed for their kids....
I agrre we you on this, when people sign up I make them understand that ONLY the people they list can rent and add if the person has no ID lets make a simple password they can remember. The passwword is put as a warning. Still we have the same problems. The ones that get me are the husband or wife that opens an account and doesn't put the other on it. Then they rant , "THAT'S MY SPOUSE", and I reply "Open your own up your own account" little do they understand many people don't want their spouse on the account.

[mysophobic]

i swincerely wished my entire store would follow a set policy like some o fyou are saying you do. personally, i _never_ rent to someone without either a) BB card (and at that point i dont care who's names on the account if only a jim is on the account and some 19 year old girl hands me the card, i do not care, i've told everyone who signs up that we dont check id if they have a BB card) or b) a valid form of ID. now i've stretched that one pretty far sometimes, it's always ok for a military or state driver's liscence, but since i live in arizona i also take reservation IDs. I comment the hell out fo that account, with the form of ID and any unique numbers/letters i can find on it.

but, now i thought this was general BB policy, i'll also call any number _already specified_ on the account to speak to the primary account holder. if it's not in service, too bad, that's the reason you need to keep it updated. I never edit account information from a telephone call, always in person w/ ID. I never quick add without ID.


And yet, i see my SM just ask someone what there name is, lazyily asking them what street they live on, etc. its frustrating to turn away regulars. and its even more frustrating that they know when they dont have their IDs that they dont go to me to checkout, they go to my SM.

[MrE.]

Not even funny...........

Maybe not, but do you really care? After all I am not here for your amusement. :cool:

[MrE.]

i swincerely wished my entire store would follow a set policy like some o fyou are saying you do. personally, i _never_ rent to someone without either a) BB card (and at that point i dont care who's names on the account if only a jim is on the account and some 19 year old girl hands me the card, i do not care, i've told everyone who signs up that we dont check id if they have a BB card) or b) a valid form of ID. now i've stretched that one pretty far sometimes, it's always ok for a military or state driver's liscence, but since i live in arizona i also take reservation IDs. I comment the hell out fo that account, with the form of ID and any unique numbers/letters i can find on it.

but, now i thought this was general BB policy, i'll also call any number _already specified_ on the account to speak to the primary account holder. if it's not in service, too bad, that's the reason you need to keep it updated. I never edit account information from a telephone call, always in person w/ ID. I never quick add without ID.


And yet, i see my SM just ask someone what there name is, lazyily asking them what street they live on, etc. its frustrating to turn away regulars. and its even more frustrating that they know when they dont have their IDs that they dont go to me to checkout, they go to my SM..

You obviously ask for valid alternative ID and seek to verify the customer's Identification using the tools at your disposal. Thereby protect your business while providing a reasonable service to regulars. I do think you should be at least challenging a girl using an ID named 'Jim'. Infact whole team should be united in their approach. Sounds like your SM needs a quiet word to be brought back in line! (Failing that...a kick up the back side !)

[brantheman]

I am not here for your amusement. :cool:

You got that right. You're boring as shit.

i swincerely wished my entire store would follow a set policy like some o fyou are saying you do. personally, i _never_ rent to someone without either a) BB card (and at that point i dont care who's names on the account if only a jim is on the account and some 19 year old girl hands me the card, i do not care, i've told everyone who signs up that we dont check id if they have a BB card) or b) a valid form of ID. now i've stretched that one pretty far sometimes, it's always ok for a military or state driver's liscence, but since i live in arizona i also take reservation IDs. I comment the hell out fo that account, with the form of ID and any unique numbers/letters i can find on it.

I'm the same way. Unless there is a massive warning on the account saying to check ID's or if it's a quick add, I just comment, "had card" (my store is very strict about comments. You must comment for EVERY TRANSACTION other than game pass or movie pass.). If a customer tells me they didn't rent something, I look up the history and see who did. If it says "hard card", I tell them that whoever did had the card, and we are not responsible for lost or stolen cards: they are (in a nicer way than that, of course).

but, now i thought this was general BB policy, i'll also call any number _already specified_ on the account to speak to the primary account holder. if it's not in service, too bad, that's the reason you need to keep it updated. I never edit account information from a telephone call, always in person w/ ID. I never quick add without ID.

I will absolutely never call for verification for anything, regardless of the situation at hand. It's an inconvenience to the person i'm calling and more importantly it's an inconvenience to me. Like I always say, if someone isn't listed on the account, chances are there is a good reason why.

And yet, i see my SM just ask someone what there name is, lazyily asking them what street they live on, etc. its frustrating to turn away regulars. and its even more frustrating that they know when they dont have their IDs that they dont go to me to checkout, they go to my SM.

Your SM is setting a bad example and I should kick him/her.

[OzMan]

(my store is very strict about comments. You must comment for EVERY TRANSACTION other than game pass or movie pass

WTF?? EVERY transaction??

If you're going to THAT level, why not just print up a receipt and have the customer sign it, like almost every successful operation does??

I mean, the pain that it must be to comment EVERY account EVERY time... and scroll thru ALL of those comments......

as compared to having a problem, and going in back, pulling out a receipt, and saying "OK, whose signature is this?".... seems pretty cut and dried to me.

[brantheman]

WTF?? EVERY transaction??

If you're going to THAT level, why not just print up a receipt and have the customer sign it, like almost every successful operation does??

I mean, the pain that it must be to comment EVERY account EVERY time... and scroll thru ALL of those comments......

as compared to having a problem, and going in back, pulling out a receipt, and saying "OK, whose signature is this?".... seems pretty cut and dried to me.

You'd be surprised how easily you get used to commenting. It's really not that bad at all once you get into the habit of it.

Scan card.
type: "com, had card/person ID"
Hit enter.

It's really easy and quick and, once again, saves you a world of trouble later. There's no hassle in looking up history by the way (it seldom comes to that anyway). Not to mention, it has absolutely no effect whatsoever on the flow of the queue.

[mysophobic]

if i ever get my own store, i'll be sure to start doing that. i can't tell you how many times i wish i could've told someone over the phone who came in and rented on there account, but i can only speculate that that person had the BB card =/

[OzMan]

Scan card.
type: "com, had card/person ID"
Hit enter.

WHAT?? You actually have to scan the card, THEN comment that you scanned the card??

Don't tell me that, in addition to the other unique "features" that the BBI POS has (like the inability to open the till, or charging voids as credits), you can't tell the difference between a scanned barcode and a manually entered one??

Damn, there's half the problem right there, I tell you.

So, what is to keep me from pulling up random accounts, then typing in "had card"?? Seems like a HUGE LP issue waiting to happen.

[CureForEmo]

Oz, technically if LP cares enough whether it was done manually or scanned, they can print a huge ass report that shows every keystroke made on a till, and based on the timing and spaces tell whether it was keyed or scanned. No, it's not a useful system for everyday member disputes, and yes I'm aware how ridiculous it sounds/is.

[MS_Sacrifice]

When I worked at a franchaise, we had to comment who was renting on the account as well. So that if we had a dispute, we could go back to that day and tell them it was "Jack" who rented. And we couldn't rent to unauthorized renters even if they had a card. (Which we aren't supposed to do at Corp either, but we are also taught that if they have the card you don't have to go any further when it comes to ID unless it is a female with the card and the only authorized user is male, I guess.)

[HardcoreKeith]

When I worked at a franchaise, we had to comment who was renting on the account as well.

That's just a Plain Ol' Good Idea. And one to which I adhere.

[MissHailstorm]

WTF?? EVERY transaction??

If you're going to THAT level, why not just print up a receipt and have the customer sign it, like almost every successful operation does??

I mean, the pain that it must be to comment EVERY account EVERY time... and scroll thru ALL of those comments......

as compared to having a problem, and going in back, pulling out a receipt, and saying "OK, whose signature is this?".... seems pretty cut and dried to me.

We don't comment at our store because we get these kind of disputes about once a month, if that. And those are usually settled by, "Ask everyone in your household if they rented".

I think it's a good idea for stores that are in problems areas, but it's a waste of time unless you get some kind of dispute like this at least daily.

[rob_zombie]

Your BAG?? WTF does that even mean??


I assume the actual word is supposed to be "MY BAD" it makes ALOT more sence?

[OzMan]

I assume the actual word is supposed to be "MY BAD" it makes ALOT more sence?


But if you look at the rest of his posts..... why would he SUDDENLY start making sense on that one point??

[dudeneverbowls]

Does any have an email address or name of a manager or district manager .....do let me know

yeah, let me just check my diary. My district manager happens to be my best friend. We go camping on the weekends, roast mashmellows, and tell ghost stories all night.

ah here it is..... areyoufuckingkiddingme@crymeatundra.com

[DAntiheroJ]

Wow, I started reading this thread from the beginning thinking it was something I hadn't seen before (it has been a little while since I've been able to get online and on here). Didn't even think to look at the date. Then I cam across a posting by me and thought it was weird. For a minute I actually thought someone else was posting as me. Then I noticed this thread has been dormant FOR A FUCKING YEAR!!!!! I'm sure it is a relevant addition you had to make dude, but come on and try to be more current.