I don't have a problem with Blockbuster, just this...

[ThomsonAutomatic]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.

[zooworker]

Well it's not you then, because you keep renting. It's our job OK. Just be polite and say no Thank You. Would mean alot to us, because we know it is a pain in the as to hear this all the time. But we have to do it.:(

[brantheman]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.

Well it's not you then, because you keep renting. It's our job OK. Just be polite and say no Thank You. Would mean alot to us, because we know it is a pain in the as to hear this all the time. But we have to do it.:(

Yep, Zoo said it best. Trust me, we know how much a lot of customers get tired of it (Hell, I get tired of it when i'm on the other end of the counter at a different retailer). But know this: A lot of us get threatened with our jobs as far as sales go. We're often given unrealistic goals that need to be met in a week, and a lot of people, particularly MODs are constantly being stressed out over it. Granted, we could leave at anytime, but some of us (like me) still think the job is worth going to. Some of us arent paid half bad and get flexible schedules. So anyway, as Zoo said, be polite to us, and we'll do the same. :)

[ThomsonAutomatic]

Well it's not you then, because you keep renting. It's our job OK. Just be polite and say no Thank You. Would mean alot to us, because we know it is a pain in the as to hear this all the time. But we have to do it.:(

Nah, I understand, like I said in the post, I know you guys have to. And don't worry, I'm always polite with my "no thanks". Though, they continue to push sometimes. That's when it gets bad and annoying to me. The initial "We have this which does this, are you interested?" is good enough.

[zooworker]

I have been in retail for many years and I know when to quit on a customer and not push it. But BBI is so demanding that we sale programs.

[brantheman]

Or for godsake just sign up for the fucking Total Access program! It's cheaper than renting four movies anyway!!!


:p

But seriously, I will tell you this much: TA customers don't get hounded NEARLY as much.

[zooworker]

Not at all, they have the TA and you can't sell them anything else. Except all the candy and softdrinks and popcorn and etc...............

[ThomsonAutomatic]

Or for godsake just sign up for the fucking Total Access program! It's cheaper than renting four movies anyway!!!


:p

But seriously, I will tell you this much: TA customers don't get hounded NEARLY as much.

I just basically take advantage of the Rewards program when it comes to renting. I've tried Total Access, and just Blockbuster Online in general, and hate to say it, Netflix (to me) is superior and better for what I need. BB Online's site was less attractive and more buggy when it comes to my queue. I've received films I didn't ask for, and gotten DVDs I had not arranged to be #1 and the movies I had put at #1 were said to be Available now, so I don't know how that happens.
Netflix's design is sleeker, I find their shipping and receiving to be quite faster, and I'm a fan of the profile system you can set up for multiple people under the same account.

Sorry guys, Netflix is the one for me. I get them to do my online dvds and I just pay to rent at Blockbuster. I don't see what the problem is.

[ThomsonAutomatic]

I have been in retail for many years and I know when to quit on a customer and not push it. But BBI is so demanding that we sale programs.

That's what I've been hearing. I hope I didn't offend you with the initial post. I've heard quite a lot about how much is expected out of Blockbuster employees, so I know not to freak out on you guys. It's just frustrating, but as it was stated above, it seems to be frustrating for both the customer and employee...

[HardcoreKeith]

Well, either

1) You're in the store a lot and would benefit from a progarm that would save you money
or
2) You're not in the store a lot, and therefore don't have to hear about it often

[ThomsonAutomatic]

Well, either

1) You're in the store a lot and would benefit from a progarm that would save you money
or
2) You're not in the store a lot, and therefore don't have to hear about it often

Like I stated above, I have my reasons for choosing Netflix over Blockbuster Total Access.
But for the record, I'm in the store a couple times a week, and I'm already saving money with the Rewards. That's fine enough for me, thank you.

[Ridge]

I've got to laugh about this. Here we are off the clock, relaxing and reading a message board and we're STILL trying to get people to sign up for Total Access. Really, I don't think anyone can know how bad the pressure is unless you work for the company. My stores manager had to go to the hospital and get surgery from a stress related illness.

Anyways, welcome to the board ThomsonAutomatic, we hope you enjoy your stay and join us in b*tching about the wonderful world of Blockbuster and the dumb@sses that run it from the corporate office.

[Zanpher]

yea, if only more customers were as understanding as you, but most are just " damnit quit offering me shit" To which I wanna say, " well I will Quit offering Shit to you if you are willing to pay my bills, car payment, insurance, put food on my table, and such for me losing my job for not doing my job."

but I will go more than likely " I apologize we are just required to ask everyone if they wanna try these promotions"

[ThomsonAutomatic]

I've got to laugh about this. Here we are off the clock, relaxing and reading a message board and we're STILL trying to get people to sign up for Total Access. Really, I don't think anyone can know how bad the pressure is unless you work for the company. My stores manager had to go to the hospital and get surgery from a stress related illness.

Anyways, welcome to the board ThomsonAutomatic, we hope you enjoy your stay and join us in b*tching about the wonderful world of Blockbuster and the dumb@sses that run it from the corporate office.

Yeah, I do feel bad for you guys, which is why I still rent at the store and I try to be polite as possible. And no offense to hardcore keith, but even though I said I chose Netflix over BBonline for certain (and good enough) reasons he still tried to make a selling point about Total Access. That's what I'm talking about in this thread.

But thank you! I enjoy going over the threads and reading about stories and what not.

[johnlow71]

yes automatic, it does suck. i have my days were im just flat out tired of telling the same people over and over about a deal they dont want. ughhhh.

[zooworker]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.
By the way do hate buying a burger because they always offer you french fries? It's part of retail and ever business does it. Just say no thank you.

[HardcoreKeith]

By the way do hate buying a burger because they always offer you french fries? It's part of retail and ever business does it. Just say no thank you.

That's what I'm sayin'. Or stop renting there. Especially since you already rent elsewhere.

[orbitdvd]

Or this guy can get a note on his account telling the clerk not to push any more crap.


marc

[ThomsonAutomatic]

By the way do hate buying a burger because they always offer you french fries? It's part of retail and ever business does it. Just say no thank you.

They don't continue to try and make you order fries once when you've said no. As I've stated before, I DO say no thank you. It's when I get the pitch rammed down my throat afterwards. Are you reading ANY of my responses?

And besides, I can't remember the last time a fast food place asked if I wanted fries with that.

[ThomsonAutomatic]

That's what I'm sayin'. Or stop renting there. Especially since you already rent elsewhere.

Are you really telling customers that?
If it's as simple as the customers to say "No thank you" when they don't want something, it should be just as simple for certain employees to stop the sales pitch.

[ThomsonAutomatic]

Or this guy can get a note on his account telling the clerk not to push any more crap.


marc


I'll request that. Thanks.

[brantheman]

I'll request that. Thanks.

That'll work until something new comes along for us to push, and as soon as one of the managers see that warning, they'll delete it. Trust me ;)

But at least you're on Rewards. Rewards really is a great program even for the occasional renter. I mean, you automatically get over $50 dollars in rentals for a year for ten bucks, so even if you only go in once a month, you can use your coupon and rent a movie thats been out for more than a year and not pay a penny. Not to mention, you get a neat keychain card too :cool:

Oh, and I have some advice: Tell them you already HAVE Total Access and your wife or whoever does the exchanges on her way to work accross town or something. Thats a believable story since Blockbuster accounts are universal.

[zooworker]

I'll request that. Thanks.
Want to help keep us in business? Buy something once in awhile please.:o

[CreepyNormal]

Want to help keep us in business? Buy something once in awhile please.:o

Remember, if you don't buy popcorn, you won't be able to rent from Blockbuster for much longer.

[sar94pga]

I've got to laugh about this. Here we are off the clock, relaxing and reading a message board and we're STILL trying to get people to sign up for Total Access. Really, I don't think anyone can know how bad the pressure is unless you work for the company. My stores manager had to go to the hospital and get surgery from a stress related illness.

Anyways, welcome to the board ThomsonAutomatic, we hope you enjoy your stay and join us in b*tching about the wonderful world of Blockbuster and the dumb@sses that run it from the corporate office.

i'm salried...i'm never off the clock.....

[zooworker]

i'm salried...i'm never off the clock.....
Someone needs to tell a few managers this........:rolleyes:

[ThomsonAutomatic]

Want to help keep us in business? Buy something once in awhile please.:o

Oh I do. Previously viewed DVDs, previously played games. And when I come into rent, I usually get a drink and some sort of snack.

[zooworker]

Oh I do. Previously viewed DVDs, previously played games. And when I come into rent, I usually get a drink and some sort of snack.
Thank you, wish my online customers would do the same.

[Shuke]

Remember, if you don't buy popcorn, you won't be able to rent from Blockbuster for much longer.

:D

lol

[MissHailstorm]

Selling is an art-form... not every employee of Blockbuster knows how to do it.


You have to choose the right deal to push, and that's where most CRSs fall short.

I'm going to use our current UK bundles as an example, mmkay?

Let's say customer comes to the counter with 1 of our 7-night films (for those not in the know, our 7-night films are £2.75 each or 3 for £5). Pressured CSR desperately pushes our current confectionery bundle of 2 rentals + chocolate bar + ice cream for £10. Not because he/she thinks the customer will want it, but because they have been told that's the deal to PUSH PUSH PUSH. However, what was the relevant offer? The 3 for £5 deal of course. If the customer had missed the sign (and customers often do), they might actually think it was worth doing.

I would say the reason the majority of customers get pissed off with sales pushes is that they're being offered stuff that's completely irrelevant to them, and are being done so in a way that doesn't make it sound appealing. I always push the most relevant deal, and do so in a way that makes the customer feel as though I'm doing them a favour.

I'm not saying we don't get ignorant customers who refuse to listen to what we're saying, and fully subscribe to the belief that we could never offer them anything they want. That said, most customers aren't like that.



To the OP, I say this: sometimes you're going to be offered something you dont want. But every once in a while, you'll be offered something you may want. Please don't switch off your brain to assume that every time a cashier opens their mouth, it is to annoy or con you. Very often, customers bring up parts of deals that result in only a few more pennies to get something else, or sometimes it even works out cheaper by taking something else. And since there are always several deals on at the same time, don't assume that you would've noticed the signage promoting such an offer.

I know it can be a pain, but I can say that I personally never try to pressure someone into doing something unless I really feel it would benefit them. Though I can't speak for every employee, but this is what I was taught...

[Woodstock]

I went to another Blockbuster store the other day to see if they had a game that I was looking for, and was waiting for the CSR to finish with his customer at the counter. The customer was renting an Xbox game and all I heard him tell the customer about is the online! I was tempted to tell the customer myself about the 2 for 10 dollar game rental special, but opted not to.

[OzMan]

The key to being a great salesman is finding out what the customer wants/needs/desires, and finding a product that matches those wants/need/desires the most closely.

[sar94pga]

The key to being a great salesman is finding out what the customer wants/needs/desires, and finding a product that matches those wants/need/desires the most closely.

AKA-qualifying the customer. lead with the company iniative, back into rewards. :D

[Morbid Angel]

I went to another Blockbuster store the other day to see if they had a game that I was looking for, and was waiting for the CSR to finish with his customer at the counter. The customer was renting an Xbox game and all I heard him tell the customer about is the online! I was tempted to tell the customer myself about the 2 for 10 dollar game rental special, but opted not to.

Actually, pushing online is entirely appropriate in this instance because you get a free game rental every month with the e-coupon.

[Woodstock]

Actually, pushing online is entirely appropriate in this instance because you get a free game rental every month with the e-coupon.

I understand that, but when it got shot down he should have pointed out the 2 for 10 sale - which he didn't.

[zooworker]

I understand that, but when it got shot down he should have pointed out the 2 for 10 sale - which he didn't.
Yes he should have, 90% of the customers opt for the 2 for 10 deal when offered. Another $2. Hell we missed bonus last quarter by about $100. If my CSR's would try a little harder and SL's we could all have made extra money.

[BBVTyrant]

Yes he should have, 90% of the customers opt for the 2 for 10 deal when offered. Another $2. Hell we missed bonus last quarter by about $100. If my CSR's would try a little harder and SL's we could all have made extra money.

Fortunately, I don't have to work a fraction as hard for a bonus, with my current position. Even though there is only an annual bonus, it is a sizeable one. Can't say I miss working at BBV.

[DraconianSM]

The key to being a great salesman is finding out what the customer wants/needs/desires, and finding a product that matches those wants/need/desires the most closely.

Well put, Oz.



As for Thomson: (not trying to sell you anything, BTW) How long ago did you try Blockbuster Online? There have been updates to the site and new benefits (Total Access) that may be improvements since you last tried. Even with the benefits of the Rewards program, it sounds like you are spending a lot of money while you are in-between your NetFlix rentals.

[videoslave23]

Yes he should have, 90% of the customers opt for the 2 for 10 deal when offered. Another $2. Hell we missed bonus last quarter by about $100. If my CSR's would try a little harder and SL's we could all have made extra money.

Your store manager should have been totally on you guys if it was only $100 under the threshold. That totally sux. Last ditch effort, if the team couldn't pull it through, the SM should have just bought $100 worth of product. Minimum SM bonus is like 10% of their salary... much more than $100.

Make damn sure he/she's keeping track of where you guys are at this quarter so that doesn't happen again.

[ThomsonAutomatic]

Well put, Oz.



As for Thomson: (not trying to sell you anything, BTW) How long ago did you try Blockbuster Online? There have been updates to the site and new benefits (Total Access) that may be improvements since you last tried. Even with the benefits of the Rewards program, it sounds like you are spending a lot of money while you are in-between your NetFlix rentals.

Draconian, I tried it before and during Total Access. I'm going to give it another go in a month or so.
And for the record, I'm never really "in-between" my Netflix rentals. I've been on the program for almost 3 years now, and I've got it down to a science where I can watch a Netflix movie every day, and never have to worry about not having one. It's all about when I mail my returns out, and I've got it down pat. In the time where it was a long weekend with no mail, sure, that stalled my scheduling, but now with the Watch It Now feature, I can bring out my laptop, hook it up to the television and watch a Netflix movie. It's pretty sweet.
I still rent in store because I like doing it. I like browsing around the store. I like paying for a rental, getting a free older film, then buying something to drink and eat. It sounds weird, but I know I'm not the only one. I also like seeing former co-workers and catching up with them.

[AtlanticVamp]

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

If you have a problem with Blockbuster's "bombardment", then don't go into Hollywood Video. Not only do they have similar "rewards" programs and a couple of other in-store programs, they also have craploads more concessions than we do, often including chips, snack mixes (like Chex Mix or Gardetto's), beef jerky, and Rice Krispies treats. You could literally make a meal (including soda and ice cream) in a Hollywood Video store. I thought that the one in my hometown was bad until I saw one in Savannah, which not only had all the same stuff, but also several different brands of jerky! :eek: Apparently, Hollywood is big on dried beef products!

[ThomsonAutomatic]

If you have a problem with Blockbuster's "bombardment", then don't go into Hollywood Video. Not only do they have similar "rewards" programs and a couple of other in-store programs, they also have craploads more concessions than we do, often including chips, snack mixes (like Chex Mix or Gardetto's), beef jerky, and Rice Krispies treats. You could literally make a meal (including soda and ice cream) in a Hollywood Video store. I thought that the one in my hometown was bad until I saw one in Savannah, which not only had all the same stuff, but also several different brands of jerky! :eek: Apparently, Hollywood is big on dried beef products!

I've been in Hollywood Video, and I continue to maintain the belief that Blockbuster is by far the best video rental store. The HV I went to was dirty looking, poorly lit, and disorganized. The employees were also lifeless, unlike the ones at Blockbuster.

[penguinmike]

If you have a problem with Blockbuster's "bombardment", then don't go into Hollywood Video. Not only do they have similar "rewards" programs and a couple of other in-store programs, they also have craploads more concessions than we do, often including chips, snack mixes (like Chex Mix or Gardetto's), beef jerky, and Rice Krispies treats. You could literally make a meal (including soda and ice cream) in a Hollywood Video store. I thought that the one in my hometown was bad until I saw one in Savannah, which not only had all the same stuff, but also several different brands of jerky! :eek: Apparently, Hollywood is big on dried beef products!

Er, my store carries chex mix, ice cream, beef jerky, lays potato chips in pringle containers, pretzels, potato skins, and some other crap. I guess we're just as bad as HV :eek:

[penguinmike]

We don't have the chips, pretzels (except occasionally Nestle's Flips), snack mixes or beef jerky in my store. We do have the ice cream. Otherwise, pop (20 oz.), popcorn and candy and that's it. Of course, we're also still shaking out stock from the franchise era, too. Who knows what BBI will send us next? :p

I fixed it for you. :D


But yeah, you can likely look forward to getting a whole crapload of new... well, crap to sell to people.

[Woodstock]

I fixed it for you. :D


But yeah, you can likely look forward to getting a whole crapload of new... well, crap to sell to people.

And most of it will expire before you get a chance to sell it.....

[zooworker]

And most of it will expire before you get a chance to sell it.....
Got that right, not to long ago I decided to deciper all the date codes. I was horrified. I filled 5 large shipping boxes full of confection. Took 2 months to get credit for them.

[Woodstock]

My SM just went through all the confection, and ended up with a TON of stuff to transfer and destroy. Most of it didn't sell because we have a grocery store really close by, and the stuff was cheaper over there. We have the same problem with pop. Can't sell it even when it is on sale due to the grocery store selling 12 packs for three bucks.

[sar94pga]

Geez, I truly cannot wait. ;)

I know summertime is the best time for concessions, especially pop, sodas, Cokes, soft drinks, bottled beverages, apertifs, etc., What's more, our "summer" actually begins here (temperature-wise) this month, with highs already in the 80's. Now, if we can just get Coke to come and either fix or replace our broken cooler!!!!

yell, scream, bitch, whine, complain. EVERYDAY until your coke rep's eyes are bleeding. or refuse your next shipment. having soda in a cooler that doesnt work is pointless.

[TheyCallMeTiny]

Got that right, not to long ago I decided to deciper all the date codes. I was horrified. I filled 5 large shipping boxes full of confection. Took 2 months to get credit for them.

think you could help me out on the big secret candy code? i know like the hershey ones but we have a chart to tell us when things expire and i have no idea what it means.

[zooworker]

think you could help me out on the big secret candy code? i know like the hershey ones but we have a chart to tell us when things expire and i have no idea what it means.
There was a page from map last year that did this,(of course it's missing after going through 4 managers) but look on the candy, some have 1-800 numbers and you can call them to get the code.

[sar94pga]

think you could help me out on the big secret candy code? i know like the hershey ones but we have a chart to tell us when things expire and i have no idea what it means.

honestly, we eyeball stuff. I have a pretty good idea how long something has been sitting on the shelf. If i have to wipe dust off it, chances are its expired.

[zooworker]

honestly, we eyeball stuff. I have a pretty good idea how long something has been sitting on the shelf. If i have to wipe dust off it, chances are its expired.
Damn, I would be throwing candy out everyday. We actually have to dust the candy section.

[bitemyskull]

Damn, I would be throwing candy out everyday. We actually have to dust the candy section.

Yeah, I love doing that... I had to dust our queue towers last night because nobody else will. My favorite place for dust, though, has to be the PRP section. Every time I have to re-do a PRP table, or an endcap, I end up washing my hands three or four times during the process. *shudder* So filthy...

[Thrash767]

BSI is the worst when it comes to that. Especially when we do the sections that no one goes into like Sci Fi or Special Interest.

[sar94pga]

Yeah, I love doing that... I had to dust our queue towers last night because nobody else will. My favorite place for dust, though, has to be the PRP section. Every time I have to re-do a PRP table, or an endcap, I end up washing my hands three or four times during the process. *shudder* So filthy...

i have little dust traps all over my store. In between the safe and the cabinets its in between. eww. its gross.

[bitemyskull]

i have little dust traps all over my store. In between the safe and the cabinets its in between. eww. its gross.

Blech... I hate having a dusty store. It's hard to keep up with it when nobody else on staff cares, though.

[brantheman]

Blech... I hate having a dusty store. It's hard to keep up with it when nobody else on staff cares, though.

I'll come and dust your store naked if you promise not to tell my boyfriend, and not to tell yours :rolleyes:

[bitemyskull]

I'll come and dust your store naked if you promise not to tell my boyfriend, and not to tell yours :rolleyes:

You know, I think my old ASM might really get a kick out of that...

[BBVcasualposter]

I hate dusting most of all

[bitemyskull]

Except for the terrible sneezing and itchiness, I don't mind dusting.

[URBAN_COWBOY]

Except for the terrible sneezing and itchiness, I don't mind dusting.that's not dusting and they have a penisillin for that, might want to see a doctor.:D

[bitemyskull]

that's not dusting and they have a penisillin for that, might want to see a doctor.:D

Hey, I'll have you know that I am allergic to penicillin! It just makes it worse! :eek:

[brantheman]

And your little dog probably is, too!

How is she by the way? ;)

*ching..ching..ching* Oh, here comes <bitemyskull> down the hall! Hehehe...You once gave me an evil eye for saying that, you know.

[zooworker]

Hey, I'll have you know that I am allergic to penicillin! It just makes it worse! :eek:
I heard they have other drugs for that, just takes a little longer for the cure.;)

[URBAN_COWBOY]

Hey, I'll have you know that I am allergic to penicillin! It just makes it worse! :eek:I said penisillin, not penicillin. oy.

[bitemyskull]

I said penisillin, not penicillin. oy.

Oh, well, in that case....

And Bran, I gave you the evil eye MANY times... I do seem to remember something about that, though. My dog is good. She's actually better at running up the stairs in my apartment than I am, which is odd since she is ten years old.

[brantheman]

Oh, well, in that case....

And Bran, I gave you the evil eye MANY times... I do seem to remember something about that, though. My dog is good. She's actually better at running up the stairs in my apartment than I am, which is odd since she is ten years old.

I wish she had a penis. Then we could breed her with my chihuahua and make little bitemybran babies.:D

[bitemyskull]

I wish she had a penis. Then we could breed her with my chihuahua and make little bitemybran babies.:D

We could always make a clone using DNA from both our dogs... or however they clone things. Doesn't it involve flower-stem cells? Grave-ground, something...

[brantheman]

We could always make a clone using DNA from both our dogs... or however they clone things. Doesn't it involve flower-stem cells? Grave-ground, something...

Let's just clone each other and make our clones make a baby. We can name it Phil and raise him to be a quality Blockbuster associate :D

Nothing personal, I just don't want sex with you. You're sexy and all, but neither of our boyfriends would approve and you know how I am about the vagina.

[bitemyskull]

Let's just clone each other and make our clones make a baby. We can name it Phil and raise him to be a quality Blockbuster associate :D

Nothing personal, I just don't want sex with you. You're sexy and all, but neither of our boyfriends would approve and you know how I am about the vagina.

Nah, I'm not a fan of "Phil." Maybe Twiki, though I don't know if kids today will get the reference...

[Lomithrandel]

Ok you guys are creeping me out... lol.

[bitemyskull]

Ok you guys are creeping me out... lol.

Yeah, we'll do that sometimes... Bran and I don't have to have a conversation about anything. We'll just say random things that make no sense, but it's good to us. That's why he fits in so well in my cult.

[zooworker]

Yeah, we'll do that sometimes... Bran and I don't have to have a conversation about anything. We'll just say random things that make no sense, but it's good to us. That's why he fits in so well in my cult.
OK now your freaking me out , your in a cult.:o

[bitemyskull]

OK now your freaking me out , your in a cult.:o

No, I'm not in the cult. The cult worships me. Bran is a member, I'm just... Cult Goddess, I guess.

[brantheman]

It's true, she really is. I have a robe and everything.

[bitemyskull]

It's true, she really is. I have a robe and everything.

You were a founding memeber, too, weren't you?

[HelloItsMeMOM]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.

I have to push things at the counter, too. If you aren't interested, politely cut them off at the pass ... and tell them you understand they have to pitch stuff but you aren't interested in anything else. Saves the clerk and you both time and aggrevation. Best done with a smile ...

Mom

[AtlanticVamp]

For once, giving something away: we got a couple boxes of a "special BBV edition" of Nick magazine (from the Nickelodeon channel), which goes out with rental or purchase of Charlotte's Web. It seems a little mismatched, a movie aimed at young children with a "'tween" magazine. However, I changed my tune when the trailer disc had an Evanescence-type music video from the flick. :rolleyes:

[OzMan]

I wish she had a penis.

Bran, you wish EVERYONE had a penis;)

[brantheman]

Bran, you wish EVERYONE had a penis;)

Not true! I'm quite content with the lack of male genitals on this board, for example :rolleyes:

[bitemyskull]

Not true! I'm quite content with the lack of male genitals on this board, for example :rolleyes:

Ooh, burn! Looks like somebody better call for a Wah-mbulance!




...Yeah, I know that was bad.

[sal_2722]

the problem is we hire eighteen year olds who are looking to get free rentals and think they get to watch movies at work for barely over minimum wage and try to make them sales people in what should be a retail store. then its pounded down our throats that we need to establish a sales culture. if they want me to be a f-ing salesman, then post the position as a sales position and pay me like a salesman. i want to be in customer service, offer programs that actually will work for an individual customer based on their needs, not pounding one program down everybody's throat until they don't want to come to the store anymore. my SM just quit after over ten years in the company because of the BS pressure to sell and meet certain numbers. half of our active memberships were there cuz she was such a kick a-- person. but they corporate didn't give a damn. we are among tops in our district in everything but activations, doesn't matter. one of the most profitable stores in our whole state (3 of our regions 14 districts), doesn't matter. its online online online. cant be successful business if you cant sell sell sell

[johnlow71]

welcome to life sal, every and i mean every buisness is there to make money.

you just gotta find what works for you, hey no big deal. if someone doesnt like a job, thats whats beautiful about this country, you can just quit.

GO U.S.A

[zooworker]

the problem is we hire eighteen year olds who are looking to get free rentals and think they get to watch movies at work for barely over minimum wage and try to make them sales people in what should be a retail store. then its pounded down our throats that we need to establish a sales culture. if they want me to be a f-ing salesman, then post the position as a sales position and pay me like a salesman. i want to be in customer service, offer programs that actually will work for an individual customer based on their needs, not pounding one program down everybody's throat until they don't want to come to the store anymore. my SM just quit after over ten years in the company because of the BS pressure to sell and meet certain numbers. half of our active memberships were there cuz she was such a kick a-- person. but they corporate didn't give a damn. we are among tops in our district in everything but activations, doesn't matter. one of the most profitable stores in our whole state (3 of our regions 14 districts), doesn't matter. its online online online. cant be successful business if you cant sell sell sell
Hiring people is the managers problem, should be screening for good sales type people. Yes there us pressure, and in case you didn't notice we are a retail store. Got news for you, it's like this in most big retail companys. Corp is changing and they have no qualms about replacing anybody. They will fill positions with people who can do the job. You gotta change with the time or move on.
Remember "There is always someone out there better than you" .
Not flamming you but just stating the facts.

[BBVcasualposter]

Just remember if BBV doesnt work out, you've all made some excellent skills you can use in the Car selling business.

[OzMan]

if they want me to be a f-ing salesman, then post the position as a sales position and pay me like a salesman.


Works for me. Nothing for you UNLESS you sell.

What you are suggesting (sitting on your arse and watching movies) has a pay scale... called WELFARE. Do the fucking job, you lazy arsehole, or we'll find someone who can.

The problem with minimum wage is, oftime you end up with people that are overpaid!!

Yeah, sorry, but the lazy employee problem is something I am passionate about.... and bullshit communist postings like this are not the way to make friends.

[Loopy Lokre]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.

lol, Im an employee and I feel so bad that I have to keep asking all this shit and to the same customers all the time, my manager use to get so mad at me when I wouldnt push the onlines, I refused to do it with people because I felt like it was wrong, especially old people who would probally forget to even cancell it and just getting charged.

[ViciousVixen]

lol, Im an employee and I feel so bad that I have to keep asking all this shit and to the same customers all the time, my manager use to get so mad at me when I wouldnt push the onlines, I refused to do it with people because I felt like it was wrong, especially old people who would probally forget to even cancell it and just getting charged.

Stop bumping old threads moran

[kutuup]

The constant bombardment of customers.

I know, I know, Blockbuster employees are technically in retail, but I don't think corporate realizes how annoying it is to customers. I sometimes HATE having to go into Blockbuster because I know I'll be annoyed to buy stuff I don't want.

Not all customers are aware of certain programs, that's fine, but stop ramming the onlines down my throat. I also just walked through a little maze of a line, which leads me through endless amounts of pop, candy and popcorn. I'm PREEETTY sure if I wanted something, I would've grabbed it already.

I'm sorry if I come across as rude, but I find being bombarded by employees to be rude. I know its not your fault guys, its corporate, but I'd love to see a statistic, no matter how small, of people who choose not to go to Blockbuster because they hate being annoyed.

I think I love you lol

Please write to my DM and express this opinion because whenever I tell him that customers are getting pissed with me badgering them to buy stuff they dont want, his response is "you're doing it wrong"...

I know 100% how you feel because I hate having it done to me as much as I hate having to do it when I work.

[OverTenYearsAtBBV]

No matter what store you are in when you go at the register you are a captive audience and EVERY company wants more of your money.

It's not only Blockbuster that wants your money. I do too!

Would you like fries with that????

[Hot Head]

No matter what store you are in when you go at the register you are a captive audience and EVERY company wants more of your money.

It's not only Blockbuster that wants your money. I do too!

Would you like fries with that????

I would like more shut the fuck up with that. And A side of jump of a bridge.

[MaximusX7]

I Gotta Fever.....

And The Only Prescription....

Is More Shut The Fuck Up!

[deathbydanny]

I don't mean to pick, but you just realize you told yourself to shut the fuck up, right? You said YOU have a fever, and you need a prescription...

On that note, I have a prescription, as well: a punch to the dick of whoever keeps bumping threads that were old enough to be started by Jesus.

[MaximusX7]

easy danny! just trying to lighten the mood a bit.

[ASM69]

Hell we missed bonus last quarter by about $100. If my

Omg you mean to tell me..... somewhere out there is a blockbuster that has a potential for BONUSING? Holy crap I remember when our store used to get that........ so many years ago :rolleyes:

[zooworker]

Omg you mean to tell me..... somewhere out there is a blockbuster that has a potential for BONUSING? Holy crap I remember when our store used to get that........ so many years ago :rolleyes:
WTF? You are responding to a post I made Feb, 2007? Got anything new for us?

[deathbydanny]

I do-- the Earth revolves around the sun, penicillin kills germs, and I wonder who's going to win-- Truman or Dewey.

[MaximusX7]

I say Dewey!

[Kreen-Akrore]

, I have a prescription, as well: a punch to the dick of whoever keeps bumping threads that were old enough to be started by Jesus.

Lmao, Didn't Jesus start some thread about being 3 day's late on returning a movie?

[OzMan]

Lmao, Didn't Jesus start some thread about being 3 day's late on returning a movie?

You realise that you're going to hell for saying that, right?

And I'm going to hell for laughing.

Well, just think of the awesome IHBB reunion we'll have.

[OzMan]

Lmao, Didn't Jesus start some thread about being 3 day's late on returning a movie?


Wait... even better....

From "Customers Say the DARDNEST Things" :

So, this guy comes in.... Hispanic name, but he looked like a Jew, go figure.

He has a late movie. Says the movie was late because he was dead for three days. And it was Easter week-end, too.

I mean, who does this guy think he is, trying to get away without paying a late fee, the Son of God or something?

:D