Unethical Behavior?

[Total Access to my balls]

Okay...so here's the deal. I'm a shift leader at my store and of course, the big push right now is the Total Access program. I'm sure that everyone is aware that customers return their online mailers in the drop box and do not redeem them for in-store rentals sometimes. That's all well and nice. However, it's come to my attention that my assistant manager is using these online mailers that customers return in the drop box to her advantage. Apparently she's been using them to get movies for herself and the CSR's she's working with. Also, she tells them that when they use these mailers for a free movie of their own, that they have to buy a soda or something along with it so the store receives the 3 dollar online exchange credit or whatever it is and goes to our overall TNR. One of the CSR's that told me about it also asked our store manager to see if it was okay. He told the CSR that it's fine because it benefits the store. Now...am I the only one that sees this as cheating and infringing on our own benefits? If so, what should I do about it?

[zooworker]

This is theft. Called coupon fraud. LP has told us not to do this. You need to report this because if you don't you could get in trouble just for knowing about it. Call you DM, or LP manager or WORD. This needs to be reported now.

[sar94pga]

This is theft. Called doupon fraud. LP has told us not to do this. You need to report this because if you don't you could get in trouble just for knowing about it. Call you DM, or LP manager or WORD. This needs to be reported now.

yup, i had the same thing with a new csr that didnt know any better. i nipped that in the bud right quick.


as far as buying something with the exchange, my people normally do. (when exchanging their own rentals) They know if they dont, it hurts us and makes thier jobs harder in the long run. but, I in no way force them too.

[Total Access to my balls]

ok thanks...i'll call the WORD thing when i work next...any other suggestions?

[zooworker]

Just follow the policy , when in doubt ask. Here is a good place because there are a lot of experienced employees that can help. Good luck and keep us informed of the outcome.

[sar94pga]

ok thanks...i'll call the WORD thing when i work next...any other suggestions?

i would actually speak to your SM before you go to word. 99.9% of the time, it comes right back down to the store level. and as a SM i would be pissed if someone called word without talking to me first.

make the complaint, give your SM all the info you have, then let your SM go from there. if you dont feel that is enough, then, at that point, you should call word.

[Total Access to my balls]

well the thing is that the SM knows about it and condones it...so i dont think that's a good idea

[sar94pga]

well the thing is that the SM knows about it and condones it...so i dont think that's a good idea

hmmm, well then you have no choice. your SM prolly doesnt realize its coupon fraud. but, it is. good luck mate.

[zooworker]

well the thing is that the SM knows about it and condones it...so i dont think that's a good idea
You can call your LP manager and ask him about the policy , I;m sure he would be interested though.

[Total Access to my balls]

what's the LP manager

[whorehoppin]

wasn't there a thread earlier where someone was talking about how their DL was telling them to take the onlines that are put in the drop box and use them to bring up their spend percentage?

There hasn't been any official statements from corp. regarding this so far that I have seen or heard of - so no one has said specifically - do not use these to give employees extra free rentals.

Here's a good question...they have those .99 Coke 2L coupons on the mailers now and I've notice that a lot of these are in the trash can because so many customers come in and leave the flaps on so the CSR has to tear them off and the customer doesn't want to use the coupon - is it wrong to use those coupons for yourself to get some cheap pops? I wouldn't do it myself but I probably wouldn't say anything if one of my employees wanted to do it (unless the coupon specifically states that you must be doing an online exchange in that transaction). Of course, the CSR could just ring that up on the customer's account and pay for it with their own money if the customer doesn't mind.

[zooworker]

I don't advise using those coupons for any reason except the customer that got them. The idea was to get them to spend money during their trades. Using them for others doesn't help you out. It still would be coupon fraud though.

[whorehoppin]

to me, coupon fraud would be using coupons that have already been used (double scanning) or using a coupon for something it was not intended for. If you found a coupon on the ground outside your store that was a generic coupon (meaning it wasn't for any one specific customer), would you use it or throw it away?

[zooworker]

to me, coupon fraud would be using coupons that have already been used (double scanning) or using a coupon for something it was not intended for. If you found a coupon on the ground outside your store that was a generic coupon (meaning it wasn't for any one specific customer), would you use it or throw it away?
As a customer, no. As an employee probably so. I just don't take chances with it. Around here LP,DM,SSM are dilligent in watching for these kind of things.

[videoslave23]

I don't advise using those coupons for any reason except the customer that got them. The idea was to get them to spend money during their trades. Using them for others doesn't help you out. It still would be coupon fraud though.

I noticed at the supermarket there was a sign by each register advising the employees that using coupons left behind by customers for their own benefit was coupon fraud and would result in termination. Blockbuster basically has the same policy.

When TA first started, some of my employees were doing extra exchanges for each other with the mailers in the drop box. They knew it was wrong, but didn't really grasp how serious of an offense it was. I just explained that I valued their work way too much to have an LP manager fire them for stealing rentals. They got the hint, and now just check them in.

[ThomsonAutomatic]

I noticed at the supermarket there was a sign by each register advising the employees that using coupons left behind by customers for their own benefit was coupon fraud and would result in termination. Blockbuster basically has the same policy.

When TA first started, some of my employees were doing extra exchanges for each other with the mailers in the drop box. They knew it was wrong, but didn't really grasp how serious of an offense it was. I just explained that I valued their work way too much to have an LP manager fire them for stealing rentals. They got the hint, and now just check them in.

It was mentioned earlier an employee at Blockbuster would get fired for such activity. But really, is that the extent of the punishment for the offense? A few times when I was on TA, I just dropped off my online DVDs. Didn't think twice about how I could have been giving the temptation to committing an offense.

[OzMan]

Okay...so here's the deal. I'm a shift leader at my store and of course, the big push right now is the Total Access program. I'm sure that everyone is aware that customers return their online mailers in the drop box and do not redeem them for in-store rentals sometimes. That's all well and nice. However, it's come to my attention that my assistant manager is using these online mailers that customers return in the drop box to her advantage. Apparently she's been using them to get movies for herself and the CSR's she's working with. Also, she tells them that when they use these mailers for a free movie of their own, that they have to buy a soda or something along with it so the store receives the 3 dollar online exchange credit or whatever it is and goes to our overall TNR. One of the CSR's that told me about it also asked our store manager to see if it was okay. He told the CSR that it's fine because it benefits the store. Now...am I the only one that sees this as cheating and infringing on our own benefits? If so, what should I do about it?

Jesus H Christ.

As if committing credit card fraud wasn't enough, now we have a store STEALING free rentals from customers, and committing coupon fraud in a number of different ways.

And it won't be benefitting the store very long when (when, not if) LP finds out. Yeah, you want to make them aware of it, if for no other reason than when the shit hits the fan, you don't want to be standing in the way.

Good luck.

[OzMan]

to me, coupon fraud would be using coupons that have already been used (double scanning) or using a coupon for something it was not intended for. If you found a coupon on the ground outside your store that was a generic coupon (meaning it wasn't for any one specific customer), would you use it or throw it away?

Yeah, no offence, but it doesn't matter what YOU consider coupon fraud. All that matters is what LP considers coupon fraud, and getting (or giving) ANY unauthorised discount is grounds for termination with just about ANY company.

[CreepyNormal]

See, at my store, for a while, we would hold onto those non-scanned online mailers, then wait for a customer to make a big purchase, and then offer them a "free rental" :D We'd use it as an opportunity to talk up Total Access and increase our spend rate at the same time.

But our DL told us we can't do that anymore, and if anyone got caught doing it again, it's instant termination,

[Youdontknowme]

It was mentioned earlier an employee at Blockbuster would get fired for such activity. But really, is that the extent of the punishment for the offense?

Yup. Just had a soon-to-be SAM fired for doing it. Was his first and only offense too. Was a good employee, didn't do a lot of stupid shit that our other SL's do, but got fired for committing coupon fraud using the online mailers people dropped off. Think the DL was mostly making an example out of him, but nonetheless... play by the rules or go home (without a paycheck).

[Propoxy]

As if committing credit card fraud wasn't enough, now we have a store STEALING free rentals from customers, and committing coupon fraud in a number of different ways.
It's fraud and I don't condone it, but it isn't stealing from customers.

From what I read, the mailers were dropped in the drop box, like a regular return. In that case, they'd just be checked in and mailed. It's not like the customers who returned the mailers were deprived of anything. The free rental has to be taken at the same time as the return. They chose to return the mailers to the drop box and not do a TA exchange.

Oh, and it is an unofficial rule at my store that every employee doing an exchange must do it during a purchase. But since all the employees usually do buy stuff on their shift anyway, it's not a huge deal. Plus, we all like our bonuses, so why not?

[OzMan]

It's fraud and I don't condone it, but it isn't stealing from customers.

From what I read, the mailers were dropped in the drop box, like a regular return. In that case, they'd just be checked in and mailed. It's not like the customers who returned the mailers were deprived of anything. The free rental has to be taken at the same time as the return. They chose to return the mailers to the drop box and not do a TA exchange.

But whose account does it go on?

I mean, if anyone BUT the customer who rented the Online can use the envelope for a free rental, there is a serious flaw in your computer system (or, should I say ANOTHER serious flaw?)

And if anyone from BBI is giving out rentals on someone else's account, that is pretty much as close as you can get to credit card fraud without actually using a credit card.

And either way, it is coupon fraud, and damages your employer (who is already about as damaged as a company can get)

[Propoxy]

But whose account does it go on?

I mean, if anyone BUT the customer who rented the Online can use the envelope for a free rental, there is a serious flaw in your computer system (or, should I say ANOTHER serious flaw?)

And if anyone from BBI is giving out rentals on someone else's account, that is pretty much as close as you can get to credit card fraud without actually using a credit card.

And either way, it is coupon fraud, and damages your employer (who is already about as damaged as a company can get)
The coupons work on any account. I don't see why that's a flaw, though. It does not negatively impact the customer in any way. They, in essence, discarded the coupon. Their account is not affected in any way, positive or negative, by someone else using the coupon. Whether they use it, someone else does, or it just gets checked in and mailed back, they still get the next rental on their list. It would be pointless to make the barcodes on the mailers somehow be account specific. Actually, it would be very inconvenient to the customer, because they're not limited to renting from just one store. There's any number of reasons a customer would go to another store and not have or use their original membership card.

[WIIFMSucks]

Just call word, the SM knows about it and oked it. They know it's not allowed, it's been said over and over again.

[DAntiheroJ]

The coupons work on any account. I don't see why that's a flaw, though. It does not negatively impact the customer in any way. They, in essence, discarded the coupon. Their account is not affected in any way, positive or negative, by someone else using the coupon. Whether they use it, someone else does, or it just gets checked in and mailed back, they still get the next rental on their list. It would be pointless to make the barcodes on the mailers somehow be account specific. Actually, it would be very inconvenient to the customer, because they're not limited to renting from just one store. There's any number of reasons a customer would go to another store and not have or use their original membership card.

However, when someone else uses a coupon that a customer decides to abandon the company loses the revenue from the customer using the coupon, and gives out free product to someone who was ready to pay for it. A customer not getting their free in-store rental frees up that movie for someone else and saves the company from giving out a free rental.


And in a perfect world every customer would only have one account, regardless of the number of stores they use.

[DraconianSM]

For fuck's sake, don't we get enough free rentals already? Are we so desperate for "spend" that we need to resort to using customer's mailers?

For those wishing to keep their jobs, please scan the mailers in.

[Total Access to my balls]

Yeah I called WORD and filed a report earlier tonight. We'll see what happens.

[DraconianSM]

Don't go out of your way to talk them into exchanging that envelope unless you can also convince them to buy something. Otherwise, your store gets nothing. Your store registers a $0.00 upsell, likely hurting your stats.

What needs to take place to make it worth your efforts is to convince them to exchange for a movie, and also BUY SOMETHING. Only then have you earned $3 bucks for your store.

[AtlanticVamp]

Don't go out of your way to talk them into exchanging that envelope unless you can also convince them to buy something. Otherwise, your store gets nothing. Your store registers a $0.00 upsell, likely hurting your stats.

What needs to take place to make it worth your efforts is to convince them to exchange for a movie, and also BUY SOMETHING. Only then have you earned $3 bucks for your store.

I don't, now that I know I can simply check it in. It just erks me to watch people be so mindless.

I guess the next logical step would be, "Hey, can I get you a Coke before you go?" ;)

[OzMan]

There's any number of reasons a customer would go to another store and not have or use their original membership card.

Uh, I thought BBI cards were universal. Again, if this situation is being created, a whole slew of people have failed to do their jobs.

However, when someone else uses a coupon that a customer decides to abandon the company loses the revenue from the customer using the coupon, and gives out free product to someone who was ready to pay for it. A customer not getting their free in-store rental frees up that movie for someone else and saves the company from giving out a free rental.

I couldn't have said it better myself.

It doesn't matter if the customer is cheated out of a rental or not (although I view it as a HUGE LP flaw that they can be), but rather that your employer is being cheated out of revenue.

[Morbid Angel]

When I inform them that they could get a free rental with it, some select idiots have the audacity to tell me, "Oh, I'm in a hurry, I just wanted to get my Q going again...I didn't want to rent anything today." :eek:

Uhhh... So this makes them idiots, how?

Also, I'd be wary of spelling queue that way. Oz might flame ya. ;)

[Propoxy]

Uh, I thought BBI cards were universal. Again, if this situation is being created, a whole slew of people have failed to do their jobs.

They are.

And in a perfect world, no one would ever have to open any BBV account but their very first one. But, in reality, people will open accounts, then go months or years before renting again. They've lost the card and there's no way to retrieve their original account number. Also, customers don't always listen when the CSR tells them the card will work at any BBV, so when the customer goes to a different store, they tell the CSR there that they need to open a new account. I don't think we should have to ask every customer who requests an account, "Are you sure you don't already have an account at another store?" (Although I will ask customers if they have a card from another store when they come in and say something like, "I just moved here and want to open an account.")

Well, and really the most common instance an additional account would need to be created is this:
Customer has an account at store A, which is open until 10PM. At 10:30PM, customer decides to rent a movie, so they go to store B, which doesn't close until midnight. They don't have their membership card! And it's too late to call store A to get the account number. So store B has to create a new account for the customer. Same thing if it's a vacationer from the East coast shopping on the West coast. Time difference is a bitch when trying to contact other stores. :(

But, yeah... I suppose these issues could probably be fixed by having a computer system that linked all stores to each other. Until that happens, though, we're always going to have customers with multiple account numbers.


ETA:
Oh! And let's not forget the sneaky, sneaky customers with old balances on their original accounts who've figured out they probably won't have to pay if they open a new account at another store and start using it instead.

[CreepyNormal]

I'm an employee. And I have about 7 BB cards from all the stores I worked at.

If BB pisses me off... I've always been told to enter myself into the system at the multitude of stores I've been borrowed to.

And hell if I've ever used my real name, address, phone # and CC # when entering myself into a borrowed store.

If I wanted to, I could instantly own lots and lots of games from any store I've worked at, if they were to fire me and piss me off.

[zooworker]

Okay, maybe I overstated my case with the term idiot, but as I mentioned before, it just erks me to watch someone be less than thrifty. After all, the customer paid their subscription fee for TA, and part of TA is the ability to bring in the mailers for free rentals in the store. As there are no late fees in the TA program, and no late fees (...now...) in our store, why shouldn't the customer get what they paid for, with said subscription fee?

About queue: duly noted. :p
That is true , but our job is to make our store as profitable as we can. With TA customers it is making it very hard.

[DraconianSM]

I can see where Atl Vamp is coming from with the customers who drove to your store, only to have us scan the mailers and take to the mailbox.

Supposedly the turnaround time is decreased by taking it to the store. But if you haven't the time to pick out an in-store movie, then why does it matter how fast your next one is mailed?

[DAntiheroJ]

I can see where Atl Vamp is coming from with the customers who drove to your store, only to have us scan the mailers and take to the mailbox.

Supposedly the turnaround time is decreased by taking it to the store. But if you haven't the time to pick out an in-store movie, then why does it matter how fast your next one is mailed?

The operative term there is supposedly. I tried turning one in in the store and mailing one myself a couple times as a test and the mail was quicker every time. I think they need to update their software or something. Very rarely does the next one get sent within a day or two of the return to the store.

[zooworker]

The operative term there is supposedly. I tried turning one in in the store and mailing one myself a couple times as a test and the mail was quicker every time. I think they need to update their software or something. Very rarely does the next one get sent within a day or two of the return to the store.
I did the same and got the opposite results you did. Hummmm....:confused:

[sar94pga]

if i check my returns in before noon, i almost always have my new ones the next day. I get an email telling me what i was shipped around 11:30pm....so i think it really depends on what time you return them.

[DAntiheroJ]

I did the same and got the opposite results you did. Hummmm....:confused:

I'll have to keep trying and see if the results even out.. thats odd

[OzMan]

That is true , but our job is to make our store as profitable as we can. With TA customers it is making it very hard.

And giving out free rentals willy nilly to non-TA customers makes it any easier??

[Adornedatom]

And giving out free rentals willy nilly to non-TA customers makes it any easier??

No, but not getting upset at every customer who DOESN'T take any free rentals would certainly make things easier. Though, you have been in the business a lot longer than me so I could very easily be wrong about that one. ;)

[Propoxy]

I tried turning one in in the store and mailing one myself a couple times as a test and the mail was quicker every time.
True for me, too.

But at least, in most cases, the customer will have that in-store rental to watch that extra day it takes their online rental to arrive.

[Total Access to my balls]

How long does it usually take to get a response from WORD after you file a report? The guy said to check back within 2-3 business days. I've been following it and nothing new has popped up.

[zooworker]

How long does it usually take to get a response from WORD after you file a report? The guy said to check back within 2-3 business days. I've been following it and nothing new has popped up.
They are slow, but when it does happen you will know. What did they say when you checked back?

[Total Access to my balls]

I've been checking the ethicspoint.com website for the report rather than calling. I figured it would be easier and it saves time.

[sar94pga]

And giving out free rentals willy nilly to non-TA customers makes it any easier??

haha, thats great. i havent heard that phrase in years.

[rk237]

haha, thats great. i havent heard that phrase in years.

:) I use it all the time.

[sar94pga]

i'm going to have too. my daughter will love it! i can hear her giggling right now.

[rk237]

I use it frequently in the logical parts of my math writings as a replacement for the phrase "no matter what" or "this conclusion is inevitable."

For an elementary example,
"if x is even, then 2x is even, and if x is odd, then 2x is still even.
Therefore, willy-nilly, 2x is always an even number."

[sar94pga]

I use it frequently in the logical parts of my math writings as a replacement for the phrase "no matter what" or "this conclusion is inevitable."

For an elementary example,
"if x is even, then 2x is even, and if x is odd, then 2x is still even.
Therefore, willy-nilly, 2x is an even number."

yeah, um, what do you have for a 6 year old? :D

[rk237]

Hmm.. Try

"If I eat this candy bar before dinner, then I'll get punished and sent to my room without dinner. If I don't eat the candy bar, then I'll get dinner and for reward, get to eat the candy as a dessert.
So this candy bar will be eaten willy-nilly."

Seems like a weak example, but it's used to describe anything that's inevitable no matter what choices are made beforehand.

[sar94pga]

Hmm.. Try

"If I eat this candy bar before dinner, then I'll get punished and sent to my room without dinner. If I don't eat the candy bar, then I'll get dinner and for reward, get to eat the candy as a dessert.
So this candy bar will be eaten willy-nilly."

Seems like a weak example, but it's used to describe anything that's inevitable no matter what choices are made beforehand.

speaking of dinner. Its about that time. i'm going to see if i can explain it to her, but i made brownies. so i will use that instead of the candy bars :D

[AbandonedDreams]

speaking of dinner. Its about that time. i'm going to see if i can explain it to her, but i made brownies. so i will use that instead of the candy bars :D


Save me some brownies!!!

[zooworker]

speaking of dinner. Its about that time. i'm going to see if i can explain it to her, but i made brownies. so i will use that instead of the candy bars :D
Brownies!!!! What kind sar........;)

[Total Access to my balls]

My thread has just been hijacked by brownies and willy nilly catch phrases...

[zooworker]

Every thread gets hijacked for awhile.;)

[sar94pga]

Brownies!!!! What kind sar........;)

haha double fudge with chocolate frosting :)

My thread has just been hijacked by brownies and willy nilly catch phrases...

welcome to IHBB, where spam isnt just about post counts, its an artform.

[rk237]

Ok Sar, now did you put anything special in the brownies? :)

[sar94pga]

Ok Sar, now did you put anything special in the brownies? :)

hahahahahaha NO!!! i am high on life! can't you tell??? :D :cool:

[zooworker]

Ok Sar, now did you put anything special in the brownies? :)

hahahahahaha NO!!! i am high on life! can't you tell??? :D :cool:
Sounds like she didn't wait for the brownies:D

[sar94pga]

i made the brownies for my munchkin lol...that would be contributing to the delinqunacy of a minor. DSS would frown upon that i think!

[zooworker]

i made the brownies for my munchkin lol...that would be contributing to the delinqunacy of a minor. DSS would frown upon that i think!
What about the second batch , Huh?;)

[OzMan]

My thread has just been hijacked by brownies and willy nilly catch phrases...

Count yourself lucky. We could be talking about pens and Bertie Boo-Boo.

Then again, if you were REALLY lucky, there'd be porn here by now:D

[OzMan]

Ok Sar, now did you put anything special in the brownies? :)

I've been saving this story, and now that you brought it up.

In Oregon, medical pot is legal. They even give you a card (and I have been told they are wicked easy to get).

So, this house gets raided. The cops find 200 pot plants there. Since the residents of the house had 2 medical marijuina cards, the cops took 186 plants, leaving 14 PLANTS BEHIND. (the card entitles you to grow up to 7 plants for personal use).

My question when I heard this was, did the residents in question get to pick which 14 plants they got to keep??

[Aphrodite]

7 plants for personal use? :eek:


Thats not going last them 5 minutes...

[rk237]

I think the cops probably got to pick which plants they seized. :)

[TheBottomLine]

Wow... this thread is off topic, which is very familiar to me since I moderate a forum that's nothing but spam. Hehe.

Well, anyway, Hi all. I just joined a little while ago, and I haven't posted because I've been too busy looking for a 'real' job.

I remembered reading the first page of this thread a while back and then today, lo and behold, I had to sign an agreement stating that I would NOT use total access mailers to lure in new customers. I started laughing the second my store manager handed it to me, and she inquired as to why. I had to come up with a quick answer, 'cause I don't think she'd have like me saying that I read it on IHateBlockbuster.com.

Anyway, I found this funny and wanted to share.

[OzMan]

Wow... this thread is off topic,

Yeah, it tends to happen every now and then;)

[BBVcasualposter]

I just read this whole string. That never even crossed my mind.
I was always under the impression you could only use the things
on the members own account.

I thought there was a way they could track it. I am not even going
to attempt to take the risk and try some of the things I read here.
I dont have that much guts. While I am still in college I do need the
paycheck.

[zooworker]

I just read this whole string. That never even crossed my mind.
I was always under the impression you could only use the things
on the members own account.

I thought there was a way they could track it. I am not even going
to attempt to take the risk and try some of the things I read here.
I dont have that much guts. While I am still in college I do need the
paycheck.
If you think it is illlegal, then it probably is. When in doubt ask. Also always have a MOD to ring up your rentals or sale. Remember ALWAYS COVER YOU ASS.

[BBVcasualposter]

Hey I just thought of another thing cause some guys were saying it was something similar to credit card fraud.

So heres what I came up with after thinking. We get paid for how many we redeem, right. So if a customer doesnt redeem it we wouldnt get any money from that. So if we use it on someone else then are we manipulating TNR?

Which they could say is cheating our bonus?
Let me know what anyone else thinks.

[BBVcasualposter]

If you think it is illlegal, then it probably is. When in doubt ask. Also always have a MOD to ring up your rentals or sale. Remember ALWAYS COVER YOU ASS.


Well I am a MOD, but I would never ring up my own stuff, at my old store some people got write ups for it about 2 years ago.

[zooworker]

Hey I just thought of another thing cause some guys were saying it was something similar to credit card fraud.

So heres what I came up with after thinking. We get paid for how many we redeem, right. So if a customer doesnt redeem it we wouldnt get any money from that. So if we use it on someone else then are we manipulating TNR?

Which they could say is cheating our bonus?
Let me know what anyone else thinks.
Oh your so fired........:rolleyes:

[BBVcasualposter]

yeah i hear ya.

I always come here to learn whats new before its new. haha

I knew we had a meeting coming up next Saturday with no idea what, so i come here to find out.

kinda sad actually in a way, i learn more here. lol

[zooworker]

yeah i hear ya.

I always come here to learn whats new before its new. haha

I knew we had a meeting coming up next Saturday with no idea what, so i come here to find out.

kinda sad actually in a way, i learn more here. lol
I'm always hitting my SM with things that I hear on this site. Kinda throws him off.:D

[yousickf'ingbastard]

Oh your so fired........:rolleyes:

is it illegal to use customer credit cards to buy stuff for yourself? i'm new to this. :rolleyes:

[sar94pga]

is it illegal to use customer credit cards to buy stuff for yourself? i'm new to this. :rolleyes:

no, not at all. i dont see the harm in that! :rolleyes:

[zooworker]

is it illegal to use customer credit cards to buy stuff for yourself? i'm new to this. :rolleyes:
Not for you, help yourself.:p

[chacho_3164]

Had a CSR in a store in our district get fired for manually entering CC numbers from Membership apps to pay for confection, etc. Tool.

[OzMan]

no, not at all. i dont see the harm in that! :rolleyes:

Good, then we can start with yours:D

[Fresser]

Had a CSR in a store in our district get fired for manually entering CC numbers from Membership apps to pay for confection, etc. Tool.

Someone told me it was illegal for having the full number on the application. Now, to protect the customer (and potentially myself) I have them put the last four digits, the experiation date and type of their credit card. The full number is on the system (CSRs can't see it, I'm not sure about managment...) anyways.

[zooworker]

Someone told me it was illegal for having the full number on the application. Now, to protect the customer (and potentially myself) I have them put the last four digits, the experiation date and type of their credit card. The full number is on the system (CSRs can't see it, I'm not sure about managment...) anyways.
Nope, in fact we have been instructed to have full number or some other form of ID.We used to do the last 4 digits also, but have been told that is wrong.

[BBVcasualposter]

Nope, in fact we have been instructed to have full number or some other form of ID.We used to do the last 4 digits also, but have been told that is wrong.

We talked about this with a DM about 2 months ago in a region Asm meeting for potential SMIT's i was part of, so she pushed it forward to the powers that be. They said that if the customer did not want
to have their full number on the application it was OK to put just the last 4 digits. She also had it in writing on some corporate paper. You might want to have someone follow up on that Zoo.

It saves us a whole lotta ticked off new members.

[zooworker]

We talked about this with a DM about 2 months ago in a region Asm meeting for potential SMIT's i was part of, so she pushed it forward to the powers that be. They said that if the customer did not want
to have their full number on the application it was OK to put just the last 4 digits. She also had it in writing on some corporate paper. You might want to have someone follow up on that Zoo.

It saves us a whole lotta ticked off new members.
Just goes to show you, they want all stores to look the same(not possible)but policy is different in other areas.

[brantheman]

The policy on credit cards is pretty loose at my store. As far as new members go, if they're not comfortable with it, we can just put "verified by (your initials)" and put it in the computer.

[yousickf'ingbastard]

no, not at all. i dont see the harm in that! :rolleyes:

Hey Sar, your credit card was denied! They said something about $2100 in liquor was bought the night before. :mad:

[Lomithrandel]

I don't understand why you guys use paper forms, seems so pointless to me... as soon as they sign the card they are expressly agreeing to our terms and conditions anyways.

[Fresser]

I don't understand why you guys use paper forms, seems so pointless to me... as soon as they sign the card they are expressly agreeing to our terms and conditions anyways.

They don't sign the cards anymore, at least where I'm from. We just print out little plastic things that never scan right, and sometimes the numbers are faded off instead.

[BBVcasualposter]

They don't sign the cards anymore, at least where I'm from. We just print out little plastic things that never scan right, and sometimes the numbers are faded off instead.

Above is Same here, what cards get signed on prior?

[zooworker]

I don't understand why you guys use paper forms, seems so pointless to me... as soon as they sign the card they are expressly agreeing to our terms and conditions anyways.
Remember Lomi, this is the land of lawsuits. As a large corp people love nothing more than sue over the little things. Everything has to be perfect legally to protect us.

[Emo Penguin Toast]

This is theft. Called coupon fraud. LP has told us not to do this. You need to report this because if you don't you could get in trouble just for knowing about it. Call you DM, or LP manager or WORD. This needs to be reported now.

What about posting them on the account thats buying stuff but not actually getting the free movie or nothing?

One of my stores old MOD's did that to help store out.

I didn't think it was that bad and he didn't do it all the time....

I was just wondering.

I think ALL of our cust. now all exchange them..and buy nothing.:mad:

it makes me sad

[AlterEgo]

I use it frequently in the logical parts of my math writings as a replacement for the phrase "no matter what" or "this conclusion is inevitable."

For an elementary example,
"if x is even, then 2x is even, and if x is odd, then 2x is still even.
Therefore, willy-nilly, 2x is always an even number."

Well, since the thread was resurrected and I decided to read it all I noticed this.

Its wrong. If x is odd, then 2x is odd. I shouldn't need to explain this to someone who claims to know math. If you in fact meant x^2 rather than 2(x) then you probably should have said so. As it is you are plain wrong.

[sobedrummer]

Wow, I just can't ignore the sheer stupidity of this post.
I advise that AlterEgo take a while and think about what they just said,
and how they are so horribly misguided.

[ViciousVixen]

Well, since the thread was resurrected and I decided to read it all I noticed this.

Its wrong. If x is odd, then 2x is odd. I shouldn't need to explain this to someone who claims to know math. If you in fact meant x^2 rather than 2(x) then you probably should have said so. As it is you are plain wrong.

You're a plain idiot.

[rk237]

Well, since the thread was resurrected and I decided to read it all I noticed this.

Its wrong. If x is odd, then 2x is odd. I shouldn't need to explain this to someone who claims to know math. If you in fact meant x^2 rather than 2(x) then you probably should have said so. As it is you are plain wrong.

Um.
Actually, what I said was true.

Take any integer (odd or even), double it, and you get an even number. Always.
Just try it with 3 in your head if you can... 6 is even.
Fuck just looking at the form 2x, it's evident that 2 is a factor (you can see it) which by definition means it's even.

..and no, naturally I didn't mean x^2, because then I would have been wrong. Squaring a number preserves its parity (an even number squared is always even and an odd number squared is always odd) -- a fact evident by the uniqueness of prime factorization.

[HelloItsMeMOM]

Heck, I'm old and even I knew it had to be even ...
Geez ....
Mom

[ViciousVixen]

Heck, I'm old and even I knew it had to be even ...
Geez ....
Mom

Ah, but you're like fine wine....you only get better with age ;)

[zooworker]

You're a plain idiot.
I'm an idiot, left + rep by accident for the asshole.

Heck, I'm old and even I knew it had to be even ...
Geez ....
Mom
Your still young to me MOM!

[BBVcasualposter]

I'm an idiot, left + rep by accident for the asshole.


Your still young to me MOM!


lol man i just saw you did that again. I figured id get toyour post soon.