Things I hate about BBV

[SuperFriendBFG]

Let me start off by saying I'm a 1 year BBV employee for BB Canada here in Montreal, Quebec. Over the course of my whole year I've heard of things that happened, the decline of BBV in general and the seemingly total lack of preventative action by our superiors. This is a rant/suggestions for BBV.

BBV is not making enough money, yet our rental prices are 5.19 plus tax for a new release (Compared to 2.99 for our competition here). We still rent out assloads of movies, but other sources of revenue are a must. PVTs are one thing BBV is doing right, and keep it up, but these are other suggestions to help in other areas.

- If a customer comes up to me and asks for a certain movie we do not have (to buy), I'm forced to tell him to go to another store (known as "La Boite Noire"). They have tons of movies for good prices, lots of hard to find things there. I can't have them pre-sale a movie and expect the distributor to hold their end of the bargain. I know of a few accounts that have been waiting for certain movies for over 6 months (it's been ordered, but never shipped). Blockbuster needs to tighten up on their distributors here in Canada (and elsewhere too). Sometimes we don't even get some advertised new releases, which is inexcusable. Offering a service like this where the customer would maybe wait 2-3 weeks for a movie would benefit BBV and allow them to sell some movies we don't normally have in store.

- A lot of stores are run down. Ours is an older store, we're at the 40000 account number mark (actually nearly 1000 above it now). Our security system is outdated and doesn't work (especially if a thief holds the movie in a way that the body is between the scanner and the DVD the thief is stealing.) Our cameras don't even cover 30% of the store, so all a thief has to do is move to the left a few steps and cut away. All this and Blockbuster dares put more pressure on us to watch out for thieves?! Fuck off BBV, seriously, employees spend lots of time alone in a store, they need to serve customers. We in fact do not have the time to keep looking around franticly for thieves. Also our store is fairly large so keeping an eye out is that much more difficult.

- Our store and nearly every BBV store I've been to around the Montreal area don't have their own re-buffers. Instead we send damaged disks out to Toronto to have them rebuffed over there. By shelling out a bit of cash to have one of these machines (you can get automated ones for 200-300 dollars easy) at each store, BBV would save loads of money on Bad Films, and most of all the lost cause: games.

- Sometimes it seems BBV gets too many copies for nothing. Lately they've done well enough, but for taladega nights it was a disaster. In our area we have a lot of ethnics, blacks, hispanics, so BBV should concentrate a bit more on upping the quantities for Action and titles that tend to cater to our customer's interests. This isn't an easy task, but if upper management put a bit of faith in our (very capable) SM, we'd be able to give BB Canada some more insight on what kind of movies would sell or rent more.

- STOP SENDING US MOVIES WE ALREADY HAVE! We have like 12 copies of Under a Tuscan Sun, they keep sending more. One look at our inventory sheets or maybe some automated computer program could tell the distributors or BBV Canada what movies we DON'T have.


Anyways, there are more ideas out there for sure, but the bottom line here is BBV is unwilling to invest money in older stores. I hate companies like this. Especially when a profit in the long run is almost certain.

[johnlow71]

let me start off by saying theres already a thread like this.

[zooworker]

let me start off by saying theres already a thread like this.
More than one john.....http://www.diyaudio.com/forums/images/smilies/violin.gif

[videoslave23]

Welcome to the forum superfriend. I hate blockbuster too. Question for you... Have you ever found any really weird stuff in the dropbox? I've found tons. You should probably make a thread about that.

Oh yeah, and when trying to add emphasis to your statements, instead of posting in caps, just change the font color to red.

Just kidding, super. Disregard this entire post, except for the welcome part.

[rk237]

Aww sheesh guys let him have a rant.
He comes in and sees a bunch of posts about drunken Lomi, great photography, etc and the first thing that pops into his head probably isn't that there are already two thousand rant about Blockbuster threads catered to every conceivable complaint.

He put together his sentences better than most n00bs (doubly impressive considering from Montreal, English is probably his second language) and I happen to agree with pretty much everything he said. There is a huge disconnection between corp. and the store level, which is what his main point is.

He also introduces new lexicon which I like and may start using: assload. :p

[BBVcasualposter]

Isnt every thread like this. Still I wish to comment on 2 items.

1] I agree with rebuffers or refurbishers or disk repair machines whatever you want to call them. I think Every DISTRICT should have or at very least region. Where a SM or whatever can take a stash of defectives and try to have the machine repair them. You would think this would save us money time and headaches over the long run.

Additionally why not offer it to the customer for like $3 a pop. I know locally here the gaming stores charge $5 for disk repair.


-- Rundown stores comment -- everyone wants everything new in their stores. We had an ASM meeting a while back, and the store we were in had all wire shelves and was actually only 18 months old. Well all the sudden everyone starts a whine fiesta. I dont have this I need this this, yea mines crap but i need this. We all cant have 2007 cars sometimes we have to keep driving out 2003. Also our rent here at my store is high. Lease was signed back when market was booming, and in 2002 you cant predict bottom will fall out in market and leases will drop 50%. So we are stuck in a big lease and I know that kills large profit chunks from our SPR. Landlords dont just so "o hey guys rents have dropped, lets lower or renegotiate your lease.

[johnlow71]

Aww sheesh guys let him have a rant.
He comes in and sees a bunch of posts about drunken Lomi, great photography, etc and the first thing that pops into his head probably isn't that there are already two thousand rant about Blockbuster threads catered to every conceivable complaint.

He put together his sentences better than most n00bs (doubly impressive considering from Montreal, English is probably his second language) and I happen to agree with pretty much everything he said. There is a huge disconnection between corp. and the store level, which is what his main point is.

He also introduces new lexicon which I like and may start using: assload. :p

you may have a point:0

[whorehoppin]

they keep sending you movies you don't need because the distribution center has no idea what movies/games you have and don't have - the can tell which items get sold to customers and that's it. They also have no idea what copy numbers you already have, so they will send you everything with copy numbers of 101, 102, etc. If you already have those copy numbers in your inventory, oh well, it's not their problem.

Lately they have been sending backstock game rentals, especially PS3, 360 and Wii games but they send you the same exact copy number as the ones that were rented and never returned - so when you receive them you put them into your game drawers, then a customer tries to rent one of those games and the computer tells you "item has been sold to member" - so you go to check it in, and it says "Member owned" so you call the customer who is supposedly belongs to and they come in and pick it up, and walk out the door with another copy of the same game they already stole from you, then when you do inventory, you lose all of those games!!

[Fresser]

- If a customer comes up to me and asks for a certain movie we do not have (to buy), I'm forced to tell him to go to another store (known as "La Boite Noire"). They have tons of movies for good prices, lots of hard to find things there. I can't have them pre-sale a movie and expect the distributor to hold their end of the bargain. I know of a few accounts that have been waiting for certain movies for over 6 months (it's been ordered, but never shipped). Blockbuster needs to tighten up on their distributors here in Canada (and elsewhere too). Sometimes we don't even get some advertised new releases, which is inexcusable. Offering a service like this where the customer would maybe wait 2-3 weeks for a movie would benefit BBV and allow them to sell some movies we don't normally have in store.

Something you can offer your customers is to see if you can order it online. Many of the titles are on sale online previously viewed. (plus then you can try to work in an activation too) I wasn't quite sure if you were trying that people ordered it online, and waited six months, it was a wittle unclear.

Besides that, your store sounds a lot like my store. Hang in there, baby. :p

[Woodstock]

Something you can offer your customers is to see if you can order it online. Many of the titles are on sale online previously viewed. (plus then you can try to work in an activation too) I wasn't quite sure if you were trying that people ordered it online, and waited six months, it was a wittle unclear.

Besides that, your store sounds a lot like my store. Hang in there, baby. :p

While that would work for US based stores, Superfriend is from Canada - and I doubt that they have BBO.

[SuperFriendBFG]

Nope we don't, we don't have total access either.

[Fresser]

While that would work for US based stores, Superfriend is from Canada - and I doubt that they have BBO.

Oh snap you are right. Well, at least we deliever to Micronesia

[videoslave23]

We stopped preselling movies over a year ago, now, in the US. Too many store managers were manipulating the system, ordering movies that the store didn't have for ficticious customers. Once the "customers" didn't come in, the managers just added it to the store's inventory.

Ahh. The good ol' days.

[SuperFriendBFG]

We stopped preselling movies over a year ago, now, in the US. Too many store managers were manipulating the system, ordering movies that the store didn't have for ficticious customers. Once the "customers" didn't come in, the managers just added it to the store's inventory.

Ahh. The good ol' days.

Haha, that seems like a perfectly normal course of action. Seriously :/.

[Woodstock]

We stopped preselling movies over a year ago, now, in the US. Too many store managers were manipulating the system, ordering movies that the store didn't have for ficticious customers. Once the "customers" didn't come in, the managers just added it to the store's inventory.

Ahh. The good ol' days.


That is how my store got over half of our Anime section! But there was another reason that BBV did away with being able to special order movies is because Ingram was tacking on S&H, and BBV wasn't passing it on to the customer.

[BBVcasualposter]

I hate waking up before noon.

WS has it right ingram was punking us.

[OzMan]

- If a customer comes up to me and asks for a certain movie we do not have (to buy), I'm forced to tell him to go to another store (known as "La Boite Noire"). They have tons of movies for good prices, lots of hard to find things there. I can't have them pre-sale a movie and expect the distributor to hold their end of the bargain. I know of a few accounts that have been waiting for certain movies for over 6 months (it's been ordered, but never shipped). Blockbuster needs to tighten up on their distributors here in Canada (and elsewhere too). Sometimes we don't even get some advertised new releases, which is inexcusable. Offering a service like this where the customer would maybe wait 2-3 weeks for a movie would benefit BBV and allow them to sell some movies we don't normally have in store.

.


Well, first of all, the movie may be out of print, especially since with your fucked up language laws, you probably have to get a special copy of the movie, and the copy the rest of the country can use just won't cut it for you, will it??;)

[sar94pga]

Welcome to the forum superfriend. I hate blockbuster too. Question for you... Have you ever found any really weird stuff in the dropbox? I've found tons. You should probably make a thread about that.

Oh yeah, and when trying to add emphasis to your statements, instead of posting in caps, just change the font color to red.

Just kidding, super. Disregard this entire post, except for the welcome part.

LOL....NO MORE DROP BOX THREADS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[rk237]

Once I found a big pile of doorknob fliers in the drop. I think someone was paid to put them on doorknobs, and was trying to pull a fast one on his employer.

[BBVcasualposter]

Once I found a big pile of doorknob fliers in the drop. I think someone was paid to put them on doorknobs, and was trying to pull a fast one on his employer.

Rofl happened to me once also. I thought someone just made a bunch of easy money by not having to stick em on everyones car.

[OzMan]

Anyone ever have a customer accidently return a porn tape to their dropbox??

;)

[my-video-is-late]

Anyone ever have a customer accidently return a porn tape to their dropbox??

;)

We have been averaging one a week lately. Last week we had someone check one out that made it to the shelf. They are always in a family movie case and I always wonder if it is on purpose.

[sar94pga]

Anyone ever have a customer accidently return a porn tape to their dropbox??

;)

DAMMIT OZZIE STOP!!!!!!!!

[OzMan]

DAMMIT OZZIE STOP!!!!!!!!

What?? It was a legitimate question.

Geeze, not like I asked everyone to count the number of pens in their store, or anything;)

[BBVcasualposter]

Our pens amount to Zero. We start the day with a new package of 10, and by 3pm the customers have taken them all.

[rk237]

Yeah but how many times has a customer sprayed you with Vault? ;)

[OzMan]

And does anyone else find the trailer tape annoying??:D

[Fresser]

And does anyone else find the trailer tape annoying??:D

Or have customers constantly insisting that they returned a movie, and stalk the store??

Oh, wait...

[CreepyNormal]

Or have customers constantly insisting that they returned a movie, and stalk the store??

Oh, wait...

Or have 2 customers constantly insisting that they returned a movie? ;)

[BBVcasualposter]

anyone ever wait and pull the dropbox during peak weekends every 31 mins instead of 30 mins just to avoid rules?

[rk237]

anyone ever wait and pull the dropbox during peak weekends every 31 mins instead of 30 mins just to avoid rules?

Dude if you do that, I wouldn't post it here. You know corp. prowls the forum? :eek: ;)

[BBVcasualposter]

rofl, that was a pretty humorous response to my rather minor jab at the other pretty senseless questions popping up.

On a side note to your response, I would hope that corporate has a lot better things to do with there time than watch pretty much 20 of us who actively post when they have probably 30,000 or more employees elsewhere.

[rk237]

rofl, that was a pretty humorous response to my rather minor jab at the other pretty senseless questions popping up.

On a side note to your response, I would hope that corporate has a lot better things to do with there time than watch pretty much 20 of us who actively post when they have probably 30,000 or more employees elsewhere.

They like the porn we all used to post.

[johnlow71]

They like the porn we all used to post.

shit used to, koi still tries but they just dont get thru chris;)

[SqueezyWeezee]

If you are so unhappy with BBV why don't you move on? Unless you are in management I doubt they pay well enough to live on.

[sar94pga]

If you are so unhappy with BBV why don't you move on? Unless you are in management I doubt they pay well enough to live on.

what the...or better...who the fuck are you talking too?

[johnlow71]

yea i was wondering that to, must be answering from the begining of thread?

http://www.castlemountains.net/flashmar/A_Cup_Of_Joy.swf

[sar94pga]

yea i was wondering that to, must be answering from the begining of thread?

http://www.castlemountains.net/flashmar/A_Cup_Of_Joy.swf

LOL thats cute john :D

[zooworker]

If you are so unhappy with BBV why don't you move on? Unless you are in management I doubt they pay well enough to live on.
Try using the quote button to refer to other post in the thread n00b.
yea i was wondering that to, must be answering from the begining of thread?

http://www.castlemountains.net/flashmar/A_Cup_Of_Joy.swf
Wow another red x feature:p

[fuse]

move on? we work for a corporation.

refuse to quit, refuse to be happy.

and we like it that way.

[BBVcasualposter]

If you are so unhappy with BBV why don't you move on? Unless you are in management I doubt they pay well enough to live on.


Others responded to this also, but it sure came out of left field