Not - to total rewards

[pabblo]

I've been going to the brick and mortar BB for eons. No real problems. I am a Total Rewards customer, not that that means much to me since I'm such a low volume renter. Maybe 1 or 2 videos a month. That's how it's been for a long time. The crap Hollywood is putting out in general is weaksauce, so it's hard to find a decent movie all the time. I was scouring the store one night and couldn't find any new releases I either hadn't seen, or were worth renting.I eventually found one, but wasn't really happy. So, admittedly, I was in a bit of a mood.

Upon checking out at the register I was informed that my Total Rewards card was about to expire and did I want to renew it?

Me: How much does that cost?
BB: $9 (or something around that)
Me: No thanks, I don't see why I should pay you so I can rent from you.
BB: But you get free stuff!
Me: What free stuff?
BB: For every x number of movies you rent, you get a free one.
Me: If you mean those NON new release coupons, no thanks.
Me: Besides, if I pay you $9 for free stuff, it isn't free..right?

She didn't say anything more, and neither did I. No voices were raised and the transaction was completed.

I've been back once or twice in the months after this and they haven't brought it up. But they still let me rent videos. So, I guess I'm allowed to exist with a "super basic, no rewards, I'm on to you fuckers" account status. Which is pretty much what I was looking for.

End of story.

ps: Love the site.

[zooworker]

I've been going to the brick and mortar BB for eons. No real problems. I am a Total Rewards customer, not that that means much to me since I'm such a low volume renter. Maybe 1 or 2 videos a month. That's how it's been for a long time. The crap Hollywood is putting out in general is weaksauce, so it's hard to find a decent movie all the time. I was scouring the store one night and couldn't find any new releases I either hadn't seen, or were worth renting.I eventually found one, but wasn't really happy. So, admittedly, I was in a bit of a mood.

Upon checking out at the register I was informed that my Total Rewards card was about to expire and did I want to renew it?

Me: How much does that cost?
BB: $9 (or something around that)
Me: No thanks, I don't see why I should pay you so I can rent from you.
BB: But you get free stuff!
Me: What free stuff?
BB: For every x number of movies you rent, you get a free one.
Me: If you mean those NON new release coupons, no thanks.
Me: Besides, if I pay you $9 for free stuff, it isn't free..right?

She didn't say anything more, and neither did I. No voices were raised and the transaction was completed.

I've been back once or twice in the months after this and they haven't brought it up. But they still let me rent videos. So, I guess I'm allowed to exist with a "super basic, no rewards, I'm on to you fuckers" account status. Which is pretty much what I was looking for.

End of story.

ps: Love the site.
Actually if you are a low renter , rewards is not for you. But many people benefit from it by upgrading there account to rewards. Don't be surprised if you are asked again. It's our job. Just say "No thank you it's not for me".
By the way, what's with the fuckers comment???:confused:

[Wrong Heaven]

It seems to me that you're not understanding that the Rewards is an upgrade to your account. So you could have always rented without having the Rewards, you just don't get the extra benefits.

If you rent only a few times a year, then yeah, the Rewards isn't for you. But if you rent fairly frequently, and enjoy renting a (GASP!) older movie every once in a while, it's not a bad deal. If you use two free rentals in a year, you pretty much got your money's worth. Any more than that and you save.

We're not trying to rip you off - we want you to have the Rewards so you come in and rent more often, not so we can get $10 from you and hope we never see you again.

[BBVcasualposter]

I agree with Zoo, the comment by OP was pretty stupid. Why be an ass?

If its not for you its not for you. No one really cares. All the poor low paid employees are doing is trying to save people money.

My vote is legit customer with an attitude problem or a new mole.

[Lomithrandel]

So when you had the rewards, you rented 1 or 2 movies a month, and now that you don't have it you rent a couple every few months... sounds like the rewards had its desired effect while you had it, to increase your visit frequency. It is a loyalty program, the fact that you think you are "on to us fuckers" just goes to show how not "on to us" you are.

[sar94pga]

WTF is total rewards? LOL did i miss something? i mean, i was off today...but i was in a store..so i would think i would have heard something....



:D
spooooooge.

[Antithesys]

Total rewards is regular rewards with a side of weaksauce.

[sar94pga]

ohhhhhhhhhhh i see, thanks for clearing that up for me anti!

[BBVcasualposter]

Isnt weaksause --- wine coolers and 3.2 beer

[zooworker]

What? we are giving out booze now for rewards?

[brantheman]

Yeah....Total Rewards is a new thing we started.

Tomorrow we launch Total Freedom Movie and Game Rewards Access Online... (TM)

[pabblo]

that comment wasn't directed at the employees, but more at the "corporation".
Either way it was in jest.
So there is a basic, non rewards level card that doesn't have a yearly renewal fee?

[pabblo]

Thanks MUM! (I was a british boy)

[IHUB]

The Blockbuster Rewards is not required to rent at blockbuster it is a enhancment that blockbuster provides its customers which is actually a really good deal.

Rewards membership costs 10. and change with tax
the benefits include
Mon-Wed for each paid rental you get a BSI movie for free
(BSI= Any movie in the middle section that is at least 1 year old)
For ever 5 movies you rent within the month you are in you get the 6th movie for free which may include new realese titles video games or BSI titles
This is only good 2 times in one month) and the finall benefit you get out of it is that each month you get a free BSI or as the coupon reads non-newrelaese rental. (this is also only usable for the movies that are 1 year or older.

The reason the Csr asked if you wanted to renew it was 1 your rewards was expiring and she was letting you know if you wanted to renew it which believe it or not allot of customers do as its a good benefit. and 2 Blockbuster is currently pushing the Rewards sales as its primary sales initative. each store is required to meet a certain rewards sales goal which includes renewals. the reason for this is not that blockbuster gets money from you for selling the rewards the rewards as the name states is a initative to reward members for renting at blockbuster video.
If you use 3 of the 12 Bsi coupons you get in the year that the rewards membership is good for you already got your moneys worth.


"I've been back once or twice in the months after this and they haven't brought it up. But they still let me rent videos. So, I guess I'm allowed to exist with a "super basic, no rewards, I'm on to you fuckers" account status. Which is pretty much what I was looking for. "

I don't know why you are so angry. from what you told me in your post she asked you to renew your rewards membership. if you where not sure what it was you could of simply asked her and she would of provided the details as she is required to do so. Questions you should ask if you are not sure

What is it?
Do i have to have it to rent?

Ask those 2 questions and you should alwasy be fine. no need to be angry for no reason its alway a matter of asking question asking for a phamphlet or simply reading the sign or fine print and if you don't feel like it ask a Shift leader or manager to give you the information on it. don't immidatly take a offensive position withou knowing the facts.


Hope it helps

[Wrong Heaven]

that comment wasn't directed at the employees, but more at the "corporation".
Either way it was in jest.
So there is a basic, non rewards level card that doesn't have a yearly renewal fee?

To put it extremely simply, yes. It's called a regular membership.

[Shuke]

I've been going to the brick and mortar BB for eons. No real problems. I am a Total Rewards customer, not that that means much to me since I'm such a low volume renter. Maybe 1 or 2 videos a month. That's how it's been for a long time. The crap Hollywood is putting out in general is weaksauce, so it's hard to find a decent movie all the time. I was scouring the store one night and couldn't find any new releases I either hadn't seen, or were worth renting.I eventually found one, but wasn't really happy. So, admittedly, I was in a bit of a mood.

Upon checking out at the register I was informed that my Total Rewards card was about to expire and did I want to renew it?

Me: How much does that cost?
BB: $9 (or something around that)
Me: No thanks, I don't see why I should pay you so I can rent from you.
BB: But you get free stuff!
Me: What free stuff?
BB: For every x number of movies you rent, you get a free one.
Me: If you mean those NON new release coupons, no thanks.
Me: Besides, if I pay you $9 for free stuff, it isn't free..right?

She didn't say anything more, and neither did I. No voices were raised and the transaction was completed.

I've been back once or twice in the months after this and they haven't brought it up. But they still let me rent videos. So, I guess I'm allowed to exist with a "super basic, no rewards, I'm on to you fuckers" account status. Which is pretty much what I was looking for.

End of story.

ps: Love the site.


Some really good points in here.

$9 for free stuff isn't really free.

And I don't think the guy was angry at all in his post above, but was just trying to be funny.... I laughed.

An interesting question comes out of this story. How many Blockbuster Rewards members actually get the $9 of value out of their membership?
Also, does anyone else think the reward system is a little too complicated?

Why not just make it once you rent 5 movies or games, you get 1 movie or game free? Seems simpler... :shrug:


ps - flame away BBV employees...

[Youdontknowme]

Some really good points in here.

$9 for free stuff isn't really free.

And I don't think the guy was angry at all in his post above, but was just trying to be funny.... I laughed.

An interesting question comes out of this story. How many Blockbuster Rewards members actually get the $9 of value out of their membership?
Also, does anyone else think the reward system is a little too complicated?

Why not just make it once you rent 5 movies or games, you get 1 movie or game free? Seems simpler... :shrug:


ps - flame away BBV employees...


I'd guess at least 90% do. It only takes 3 free rentals to get your money's worth. At least half the people get one free movie when they first sign up. And assuming they come in another 3-4 times in the next 12 months, they've got enough opportunities to grab a couple free movies. Also, the majority of people who get the rewards cards are frequent renters (meaning we see them at least 2-3 times per month) who utilize the rent 5, get 1 free... these are the people who obviously benefit the most.


And as for your comment about just making it Rent 5, Get 1 free (no monthly restriction)... I agree with you on that one.

[rk237]

ps - flame away BBV employees...

huh? :confused:

[BBVcasualposter]

Ihub, rewards doesnt have tax

[BBVcasualposter]

huh? :confused:

Comments like that are most likely why his rep is red

[Ziggyj]

The onlything I like about the rewards program is the free rental after 5 rentals.. Other then that its pointless unless you have kids under the age of 18. If you have and dont have the rewards program your dumb..:D

[BBVcasualposter]

The onlything I like about the rewards program is the free rental after 5 rentals.. Other then that its pointless unless you have kids. If you have and dont have the rewards program your dumb..:D

I'd edit that to kids under 18.:cool: My Grandparents have kids who are 60 years old. They dont have rewards. Are they dumb?

Step cautiously.......

[Shuke]

The onlything I like about the rewards program is the free rental after 5 rentals.. Other then that its pointless unless you have kids under the age of 18. If you have and dont have the rewards program your dumb..:D


:D

good point!

[Shuke]

Comments like that are most likely why his rep is red



lol

good stuff in here today.

[pabblo]

Just be clear to some of you, my comment that is attracting negative attention was indeed supposed to be in a funny tone. Sometimes it's hard to make something sound funny via text.

As to the rewards, I just don't think it is a reward when we have to pick from the middle section only. With the state of movie selections from that section, it's not much of a reward..imho.

[BBVcasualposter]

Just be clear to some of you, my comment that is attracting negative attention was indeed supposed to be in a funny tone. Sometimes it's hard to make something sound funny via text.

As to the rewards, I just don't think it is a reward when we have to pick from the middle section only. With the state of movie selections from that section, it's not much of a reward..imho.


Heres some helpful hints to lighten the perceived context...

You guys a dingyheads:p

Man that is a dumb comment :rolleyes:

I'm sure you a cute but then again im into scat [this is for koi] :D

etc etc

[DraconianSM]

As to the rewards, I just don't think it is a reward when we have to pick from the middle section only. With the state of movie selections from that section, it's not much of a reward..imho.

I like to consider the "middle section" to be "bad movie backup". If you are renting on Monday through Wednesday, you can rent a classic you know is good to go along with the new one that might suck.

As far as the "it's not really free" statement before: Nothing in life is free, but it's hard to argue that the Rewards isn't a good INVESTMENT. Even my customers who rarely rent movies will at one point during the year get more rentals that the $10 bucks they put into it. The 5% that don't are the ones that have died before the membership was up.

[ClutztomerControl]

Me: Besides, if I pay you $9 for free stuff, it isn't free..right?



Some really good points in here.

$9 for free stuff isn't really free.



If you don't want it just say no.... nobody is holding a fucking gun to your head. Shit.... nobody here really gives a shit if you get a rewards membership or not. It's there if you want it... and it benefits our regular customers.. if you don't need it just say nooooooooo. Simple.

We do have customers that come in the store several times a week... It saves them a great deal of money.

If you rent 5 movies a month you get a free rental... Good toward any other(NEW!, old, or game) rental. Every month.. and you can do this twice a month.


12 game rentals in one year = about $85.00

24 game rentals in one year = about $170.00

12 movie rentals in one year = about $55.00

24 movie rentals in one year = about $110.00

This is not even counting the free BSI(older) title rentals.

So, yeah the membership is not free... but, I ask you, who is getting screwed here? Fucking morons... If you don't rent many titles a month... don't fucking get rewards... why is this even a discussion?



PS: BSI has far more quality titles than the new release wall...(this is true in my store anyway.)

[Wrong Heaven]

As to the rewards, I just don't think it is a reward when we have to pick from the middle section only. With the state of movie selections from that section, it's not much of a reward..imho.

See, this is what kills me. I am so tired of people hating on the non-new releases.

First of all, everything becomes a non-new-release eventually, so that movie you want so very badly right now eventually will be there.

Secondly, the new release wall is full of crap. If you want "The Cradle" or "Who Made the Potato Salad?" it's on the wall. But movies like "Casablanca", "The Usual Suspects", "Swingers" and "Million Dollar Baby" are in the non-new release section.

Thirdly, everyone forgets that at Halloween, they come in for a movie from the horror section. In the summertime, people come in and want to see the original before they see the sequel. In the winter, they want to watch a Christmas classic. There are times when you will very likely want a non-new release. It may not be all the time, but it may be more than you think.

Fourthly, to the comment that someone made saying "Why don't you just make it Rent Five Get One Free and that's it?" So you're saying you want us to give you LESS and you'll be happy? Um.... then just consider those free rentals from the middle extras and if you don't use them, fine - you got the program you want. If you do use them, yay - you got something for free.

I'm sorry, but it just annoys me that people get so pissy about the Rewards. Seriously, it's complicated because it gives you a lot for free. If it was simple, it would suck.

Like I said previously, if you get two free rentals in an entire YEAR, you made your money back. Any more than that and you save.

I swear, I am going to change my sig to my personal motto with non-new releases: "If you haven't seen it, it's new to you."

Sorry, end rant.

[sar94pga]

Ihub, rewards doesnt have tax

since i talked about rewards all day today...i am not going to join this war other than to say....some stores charge sales tax.....

[pabblo]

since i talked about rewards all day today...i am not going to join this war other than to say....some stores charge sales tax.....

BB Mystery post says..correct answer!

Just about everyone else is getting written up!

[rk237]

BB Mystery post says..correct answer!

Just about everyone else is getting written up!

*gasp*
NOoooOoOoo....!!!

[sar94pga]

BB Mystery post says..correct answer!

Just about everyone else is getting written up!

whatever. it depends on the state there smart guy. each state can declare what they wish to be taxed.

[brantheman]

.........

I'm failing to see how the free rentals you get "aren't free". If you want to look at it that closely:

$10/ Rewards

$5/ Movie Rental

You get two free rentals, there you go, you just got your money back.

But apparently, everything you get after that still isn't free? News to me.

[Woodstock]

Hey Bran - umm, your avator (sp?) isn't it umm....wrong? lol

[brantheman]

Hey Bran - umm, your avator (sp?) isn't it umm....wrong? lol

"Avatar" :p

It's a still from Garbage's video "I think i'm paranoid". It's Shirley Manson.

How could you say me admiring Shirley Manson is wrong, when the idea of making babies with her seems so right? :D

[zerocool]

why does everyone hate all the bsi movies
i've literally had people come in and ask for a specific title and when they find out its no longer a new release just refuse to rent it...

i guess if a movie is older than a year its no longer good

[OzMan]

some stores charge sales tax.....

And some states are mercifully free of this evil, draconian government programme;)

Of course, considering that one of said states also made (medical) pot legal and self-serve petrol ILlegal, I'm not sure they did it for any reason that would make sense.......

[rk237]

And some states are mercifully free of this evil, draconian government programme;)

Of course, considering that one of said states also made (medical) pot legal and self-serve petrol legal, I'm not sure they did it for any reason that would make sense.......

You can pump your own gas now? :D 'bout fucking time.
Now please do something about the damn speed limit on the 5 through there.

[OzMan]

You can pump your own gas now? :D 'bout fucking time.
Now please do something about the damn speed limit on the 5 through there.

Sorry to mislead you:( I changed it. Simply typo.

Even worse than the speed limit is the FONT on the speed limit signs. I thought it was just me until someone else (another non-native) said it looked like something you would see in a cartoon;)

[rk237]

Even worse than the speed limit is the FONT on the speed limit signs. I thought it was just me until someone else (another non-native) said it looked like something you would see in a cartoon;)

Heh no problem on the typo.
And yeah I've noticed the font before too. It's sort of taller, a bit of a stretched look. There's one speed sign that uses that font I pass on a (sort of major) street in my city, and I joke about how it's stolen from Oregon. It's a 45 sign too, so could have been lifted right off your interstate! ;) :p

[OzMan]

It's a 45 sign too, so could have been lifted right off your interstate! ;) :p

LOL.

And it's no more "my" interstate than it's "your" interstate. I don't live in Oregon, I just do business there. I am one of the many smart enough to live on the other side of the river.....

[Shuke]

If you don't want it just say no.... nobody is holding a fucking gun to your head. Shit.... nobody here really gives a shit if you get a rewards membership or not. It's there if you want it... and it benefits our regular customers.. if you don't need it just say nooooooooo. Simple.

We do have customers that come in the store several times a week... It saves them a great deal of money.

If you rent 5 movies a month you get a free rental... Good toward any other(NEW!, old, or game) rental. Every month.. and you can do this twice a month.


12 game rentals in one year = about $85.00

24 game rentals in one year = about $170.00

12 movie rentals in one year = about $55.00

24 movie rentals in one year = about $110.00

This is not even counting the free BSI(older) title rentals.

So, yeah the membership is not free... but, I ask you, who is getting screwed here? Fucking morons... If you don't rent many titles a month... don't fucking get rewards... why is this even a discussion?



PS: BSI has far more quality titles than the new release wall...(this is true in my store anyway.)

ok








:confused:

[brandella13]

She or he is probably one of those customers that drives a brand new bmw, and is bitching and complaining b/c they owe 1.25 b/c they kept the freaking movie for a month. Makes me want to kick them in the teeth. hehe

[CarnorJax27069]

She or he is probably one of those customers that drives a brand new bmw, and is bitching and complaining b/c they owe 1.25 b/c they kept the freaking movie for a month. Makes me want to kick them in the teeth. hehe

LOL, how true. It is funny how that works.

I have two stores on opposite sides of town. One is in snootyville and the other in the poor mans land. I assure you, I would rather work in poor mans land. The rich come in and owe $2.00 and begin to sock it to me. The average joe just pays his $20.00 and happily goes on his way.

P.S.
Rewards is great if you rent... If you don't then you just threw away $10 bucks.

[DoucheBag]

She or he is probably one of those customers that drives a brand new bmw, and is bitching and complaining b/c they owe 1.25 b/c they kept the freaking movie for a month. Makes me want to kick them in the teeth. hehe

Id like to kick you in the teeth. Why bring up this dead thread?

[Shuke]

I love this thread.

[WhoRay85]

Whenever I get the end of transaction msg where it asks to renew and lets me know how many free movies have been had in the past year, I'll decide on whether or not to ask them to renew it - if they had Zero free movies, I usually just let it go, however, if they had....say....73 free movies in the past year, I definitely let them know. Had that happen a few weeks ago, one of my regular customers came in, picked up a couple of sodas and renewed her rewards (and she wasn't renting anything that day - just came in to renew)- of course, she had received over 50 free movies in the past year.

[Woodstock]

You should still offer it to those that it shows zero rentals for - because I don't think that those monthly coupons show up when they are used.

[sobedrummer]

I also don't think it includes the Mon-Wed deals.
I think the only free rentals that number means is every 5.

[MissHailstorm]

Hell, I'd just tell everyone when their subscription is expiring, and we don't even sell rewards! Surely there are a few customers that just like being a member of the 'elite' club? :p