My Blockbuster Trauma

[LaMonica]

This happened years ago..I use to live in Inkster Michigan. Both me and the hubby worked, and had one car. We would alternate usage of the car by one of us driving..the other getting dropped off. Well..basically..alot of the movies I wanted to see, were not my hubby's cup of tea. Ya know..foreign films, gay films, documentaries. So if I was off..I would drop of my hubby. Go rent three films, shop, cook, and all that. I'd watch the films...then when it was time to pick up my hubby , I'd dropped the films off THE SAME DAY I RENTED THEM on the way. The next day off... I do the same..only this time..the MORON behind the counter tells me I owed a late fee..I told her.."That's impossible..I NEVER turn movies in late. She told me which movie I was to have supposed to turned in late. I told her and the manager who was standing next to her that I turned ALL THREE movies in the SAME DAY I had rented them, and to take the fee off my record......The next time was some movies my hubby and I BOTH were renting...The said I turned a movie in late..We knew it wasn't true..my hubby didn't get to see the movie cause I always turn them in early cause I didn't want to have this issue ever come up. This NEW MORON tells me "Well the movie was due back at 12 midnight on (whatever day it was) and it was scanned in a 1:23 am."

I simply told him..You are not even OPENED AT 1AM..so what time YOU SCANNED IT IN is YOUR BUSINESS...and I'm not paying for it. In fact ..I'm done with Block buster ALL TOGETHER.

My solution...I got Netflix..GREATEST THING EVER! No late fees... NO issues at all. Only problem I ever had was getting a broken dvd ..and they then send another one out ASAP. I don't have to drive ALL THE WAY to ANY video store,waste my gas only to find out that what I wanted ISN'T THERE..and I don't have to waste my gas TAKING IT BACK..They have ALL the foreign films ever released on DVD, tons of documentaries and gay themed films..Lots of action films for the hubby...If it's ever been released on DVD they have ..so the selection is ENDLESS. I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT! They have all sinced dropped "BLOCKHUSTLER" Video...they don't care about their online service, and the take the movie to their store and get another one...all of us..as a matter of PRINCIPLE (something Blockbuster knows nothing about) will cheer and love the day when these THIEVES finally go out of business.

[AbandonedDreams]

I'm sorry you had a bad experience, but I can assure you that not all Blockbuster stores are alike.

[SL_600]

Sniff sniff, hmmm....

[Antithesys]

How the hell can you type all that and then use the correct spelling of "principle"? Bad form.

[rk237]

I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT!

This is a success rate of less than 4 ten millionths of a percent. Congratulations!

[zooworker]

This happened years ago..I use to live in Inkster Michigan. s.
SO you waited years to post this complaint.....?
Damn what a grudge. This site has been here longer than that.

[CarnorJax27069]

Congrats LaMonica... I personally found your story very entertaining. Why?

Becuase if what you are saying is true... Those employees owe you an apology. I know all my regular customers by heart. It sounds like you were indeed a regular customer. I would have simply been like... Oh, that's Monica she ALWAYS returns her movies on the way to pick her husband up from work. If there's a fee, it SHOULD NOT be there. Remove it for her please.

That is just my take on the situation if what you say happened is true. I'm sure the store also has a story to tell. Remember there are two sides to every story.

But anyway, I am happy you like Netfix. See, in the end things worked out to your benefit.

[Antithesys]

The store's story probably revolves around having had a return time of noon for as long as Netflix has been a subscription model.

[DavidNewlySL]

I just wanted to point out that her dates are a little off...If I am not mistaken, when netflix came about, or became big, the due date was 12 noon on the 3rd day not 12 midnight...so I choose no to believe her now.

[Woodstock]

I haven't worked at Suncoast for seven years, and when I did work there - we were handing out free trials to Netflix and all the employees at my store had it. At that time - I believe - BBV had a due time of midnight.

[DraconianSM]

NetFlix has been around almost 11 years. As I remember, Blockbuster has had a return policy of noon, not midnight, for all of those years.

[Antithesys]

Noon began in early 2000. According to wiki Netflix launched in '98 and began its current subscription-based model in late '99.

[LaMonica]

Wow...You guys are a tough crowd.

I think you guys are thinking that this happened to me like JUST YESTERDAY. It's been approximately 10 years or more since this happened.

Zoo worker...yeah ..I can hold a grudge... I just discovered this site as I was reading about something else.And I discovered a link ..and I thought I'd come by and tell my story.

DavidNewlySL..you or anyone else believing me is not a concern of mine. I am simply posting what happened to me. If anyone were to ask me about Blockbuster..I would still..after more than 10 years deliver my opinion with much vitriol as possible.

I guess we have a few defenders of "Blockhustler" here. Sad..I guess they didn't or can't read the title of the forum.

[zooworker]

Wow...You guys are a tough crowd.

I think you guys are thinking that this happened to me like JUST YESTERDAY. It's been approximately 10 years or more since this happened.

Zoo worker...yeah ..I can hold a grudge... I just discovered this site as I was reading about something else.And I discovered a link ..and I thought I'd come by and tell my story.

DavidNewlySL..you or anyone else believing me is not a concern of mine. I am simply posting what happened to me. If anyone were to ask me about Blockbuster..I would still..after more than 10 years deliver my opinion with much vitriol as possible.

I guess we have a few defenders of "Blockhustler" here. Sad..I guess they didn't or can't read the title of the forum.
We are kinda of tough, it's just that the story is so old. Sorry you had a bad experiance but if you surf this site you will see there are a lot of good employees out there. We get a lot of shit from people for no reason and this is a place where we vent a lot. Like the old saying "one bad apple doesn't make the whole barrell bad"

[Ziggyj]

Let’s all hold our hands together and cry. That feels good to get that out. Does anyone else have a horrible story to tell us that happen to them years ago? Maybe a Kmart story or how about a Movie Gallery? Anyone???

[Shuke]

Wow...You guys are a tough crowd.

I think you guys are thinking that this happened to me like JUST YESTERDAY. It's been approximately 10 years or more since this happened.

Zoo worker...yeah ..I can hold a grudge... I just discovered this site as I was reading about something else.And I discovered a link ..and I thought I'd come by and tell my story.

DavidNewlySL..you or anyone else believing me is not a concern of mine. I am simply posting what happened to me. If anyone were to ask me about Blockbuster..I would still..after more than 10 years deliver my opinion with much vitriol as possible.

I guess we have a few defenders of "Blockhustler" here. Sad..I guess they didn't or can't read the title of the forum.


I agree with you.

I think you've pinpointed one of the single largest reasons BBI is suffering today and Netflix is still growing. There are just too many people out there that were turned off by Blockbuster's attitude of "I'd rather have a dollar today than a customer tomorrow." Somewhere along the way someone at Blockbuster decided it would rather have the late fee than a customer the next day or a year later or five years later. Netflix was founded by people that figured this out and built their business model around Blockbusters flaw.

As far as this site goes, it is full of Blockbuster employees who come here to kick anyone who complains about their experience about Blockbuster. I think it's funny that you already have a "bad rep" (whatever that is) for coming here and posting your story. :D I wonder what your rep would be if you came in and talked about a great experience you had at blockbuster.

[videoslave23]

Let’s all hold our hands together and cry. That feels good to get that out. Does anyone else have a horrible story to tell us that happen to them years ago? Maybe a Kmart story or how about a Movie Gallery? Anyone???

When i was a little kid, I slipped on a jelly bean on the floor of a Kmart that the easter bunny dropped and I hit my head on the ground. For years after that, I was scared of the easter bunny, and it's all Kmart's fault. For years I repressed this memory, but after reading this thread, it's all coming back to me.

[Ziggyj]

When i was a little kid, I slipped on a jelly bean on the floor of a Kmart that the easter bunny dropped and I hit my head on the ground. For years after that, I was scared of the easter bunny, and it's all Kmart's fault. For years I repressed this memory, but after reading this thread, it's all coming back to me.

Good I’m glad you’re opening up. Let out your feelings. Now what I think you should do is call up the Kmart and talk to them. Let them know how you feel. Then I want you to hug the Easter bunny and tell it its not there fault for dropping a jelly bean. After this you will truly be healed form your repressed memory and will continue to love again.

[zooworker]

Gotta get my shovel out...........:rolleyes:

[johnlow71]

http://i75.photobucket.com/albums/i302/Lisopolous/Oleno%20State%20Park/d148.jpghere let me;)

[OzMan]

Remember there are two sides to every story.

Three, actually.

Yours, theirs, and the cold, hard truth.

The store's story probably revolves around having had a return time of noon for as long as Netflix has been a subscription model.

She could have been renting from a franchise (hell, all you gotta do is look at the stores in her town to see if there are any franchisees)....

[videoslave23]

http://i75.photobucket.com/albums/i302/Lisopolous/Oleno%20State%20Park/d148.jpghere let me;)

Lolz. :D

[SqueezyWeezee]

LaMonica this site is infested with Blockbuster employees. I am also a former unhappy customer who was treated badly when I returned movies on time and they were put back into the system late. I was refused a refund on movies I returned on time.

Of course the way you were treated some of the BBI employees here, shows they don't really give a rats ass about former customers. Granted there are other employees here that reflect not all BBI employees have bad customer service skills. And if I had dealt with one of them, I probably would still be a customer. The BBI employee who told you to "get over it", is a prime example of the lack of understanding that good customers have long memories.

I have not rented a movie from BBI since early 2002, but I am more than happy to share my bad experience and poor treatment in attempting to resolve my issue.

[URBAN_COWBOY]

I agree with you.

I think you've pinpointed one of the single largest reasons BBI is suffering today and Netflix is still growing. There are just too many people out there that were turned off by Blockbuster's attitude of "I'd rather have a dollar today than a customer tomorrow." Somewhere along the way someone at Blockbuster decided it would rather have the late fee than a customer the next day or a year later or five years later. Netflix was founded by people that figured this out and built their business model around Blockbusters flaw.

As far as this site goes, it is full of Blockbuster employees who come here to kick anyone who complains about their experience about Blockbuster. I think it's funny that you already have a "bad rep" (whatever that is) for coming here and posting your story. :D I wonder what your rep would be if you came in and talked about a great experience you had at blockbuster.Ah yes, what a great argument. It's all big bad BBI's fault for wanting to collect what is rightfully theirs, the late fee. Let's overlook the fact that a customer broke the terms of the contract by returning a movie late and just blame the big bad evil corporation. You are exactly what is wrong with today's society. I hope if you have kids, you don't raise them to believe that as long as there is someone else to blame, you never have to be held accountable for your own actions.

LaMonica this site is infested with Blockbuster employees. I am also a former unhappy customer who was treated badly when I returned movies on time and they were put back into the system late. I was refused a refund on movies I returned on time.

Of course the way you were treated some of the BBI employees here, shows they don't really give a rats ass about former customers. Granted there are other employees here that reflect not all BBI employees have bad customer service skills. And if I had dealt with one of them, I probably would still be a customer. The BBI employee who told you to "get over it", is a prime example of the lack of understanding that good customers have long memories.

I have not rented a movie from BBI since early 2002, but I am more than happy to share my bad experience and poor treatment in attempting to resolve my issue.this one word says it all. You're damn right nobody cares about former customers. Why would they? What incentive are you providing them to care? Are you providing them with your money or patronage? Any customer that will cry and bitch and moan over one incident isn't really a customer anyway.

[MissHailstorm]

LaMonica this site is infested with Blockbuster employees. I am also a former unhappy customer who was treated badly when I returned movies on time and they were put back into the system late. I was refused a refund on movies I returned on time.

Of course the way you were treated some of the BBI employees here, shows they don't really give a rats ass about former customers. Granted there are other employees here that reflect not all BBI employees have bad customer service skills. And if I had dealt with one of them, I probably would still be a customer. The BBI employee who told you to "get over it", is a prime example of the lack of understanding that good customers have long memories.

I have not rented a movie from BBI since early 2002, but I am more than happy to share my bad experience and poor treatment in attempting to resolve my issue.
I'm sorry about your poor experience with Blockbuster - if your version of events is gospel, and you'd come into my store, you would've been given the benefit of the doubt.

However, I must ask - since you loathe Blockbuster so much, and you're well-aware this website is mainly populated by employees or ex-employees, why are you still hanging around 7 months after posting your initial story?

Seriously interested. Most customers that swing by here are always surprised to find some many employees but it's really not that shocking. The customer complaints are either resolved, or the customer decides to never visit Blockbuster again, leaving very little for them to discuss. I must ask, what made you check back here....?

[rk237]

this one word says it all. You're damn right nobody cares about former customers. Why would they? What incentive are you providing them to care? Are you providing them with your money or patronage? Any customer that will cry and bitch and moan over one incident isn't really a customer anyway.

This reminds me of one incident I had. Some lady called me from some other state far away saying she was visiting and blah blah blah so she was never coming to Blockbuster ever again and already cut up her card (in the process, called our staff a gang of gorillan idiots, I do remember that). Then she wanted me to write her a personal letter of apology, signed by the store staff, and I said I wouldn't do that. She said she was a customer and should be treated as one -- at which point I interrupted her and reminded her that she already cut up her card and asserted she was "never coming to Blockbuster ever again" which is strong evidence that she is, in fact, not a customer, and then I said "so really if there's nothing else you need, I do have customers to attend to" and hung up on her without her getting in a reply. It was one of the few times in my life I've gotten short with a stranger, but that whole call was just a waste of my voice. And I felt really good afterward.

Logic 1, Stupid Bitch reasoning 0.

[c:nt]

LOL, My Blockbuster 'Trauma'


Such a pampered society that we dare call minor problems like this a 'trauma'.

Some people have to walk miles for water, live in war torn countries but in the great developed nations we have problems of our own. Video stores that just dont get things right. Bet you had therapy for this - I'd try to get your money back because you are still obviously obsessing over this years later.

As for wishing a company to go out of business because of a bad experience at one store and hoping that employees worldwide loose their jobs seems a bit extreme...




...as extreme as me saying I hope you walk out your front door tomorrow and get stabbed in the heart by a traumatised Netflix customer who's dvd got lost in the post.

[Shuke]

Ah yes, what a great argument. It's all big bad BBI's fault for wanting to collect what is rightfully theirs, the late fee. Let's overlook the fact that a customer broke the terms of the contract by returning a movie late and just blame the big bad evil corporation. You are exactly what is wrong with today's society. I hope if you have kids, you don't raise them to believe that as long as there is someone else to blame, you never have to be held accountable for your own actions.



Not if the person didn't turn the movie in late, which is what this thread is about.

There are two ways to handle a disagreement like this. One way is to agree with the customer, refund the late fee, and say "Hey, sorry about the disagreement we'll gladly remove the late fee. Thanks again for renting your movies here, see you tomorrow."

The other way, which is typically the Blockbuster way, is to say, "Hey, I'm sorry I don't belive you. Pay up."


Which approach would Walmart have taken?

[Shuke]

this one word says it all. You're damn right nobody cares about former customers. Why would they? What incentive are you providing them to care? Are you providing them with your money or patronage? Any customer that will cry and bitch and moan over one incident isn't really a customer anyway.

Maybe you could actually want them to become a customer again?

:)

[whorehoppin]

back in the day, when we did have late fees, if a customer argued about them, we were supposed to remove all or part of the fees (after talking to the manager on duty, of course) to avoid situations like this, the only reason they would refuse to remove the fee would be for a customer that is constantly late or when the employees are 100% certain the film(s) were late - they often would place a comment on the account saying that the movie was actually returned at the time it was checked in to assure them that it was not mistakenly put on the shelf or left in the box for days w/out being checked in right away. Also, if the employee said the movie was checked in after 1am, I can't believe that anyone would be at the store checking in movies that late. Maybe when the due date was midnight they did stay late to check in movies, but I find it hard to believe that any BBV employee would stay that late just to do check-ins and they would've had to check in everything by midnight anyways so they would just go home after emptying the drop boxes and checking everything in by 12pm.

I have never had a customer tell me they are never coming back because they were charged a fee for something they knew they returned on time, I have had many customers say they are never coming back or switching to Netflix because they were charged a fee for something they admittedly brought back late though.

[Shuke]

I'm sorry about your poor experience with Blockbuster - if your version of events is gospel, and you'd come into my store, you would've been given the benefit of the doubt.

However, I must ask - since you loathe Blockbuster so much, and you're well-aware this website is mainly populated by employees or ex-employees, why are you still hanging around 7 months after posting your initial story?

Seriously interested. Most customers that swing by here are always surprised to find some many employees but it's really not that shocking. The customer complaints are either resolved, or the customer decides to never visit Blockbuster again, leaving very little for them to discuss. I must ask, what made you check back here....?

I must ask also, what makes all the blockbuster employees hang out here?

[Ziggyj]

I must ask also, what makes all the blockbuster employees hang out here?

Well we come here so ask questions, meet people around the world that go through the same stuff, cut each other down, and have a good time. Well thats why I came here.

[c:nt]

I must ask also, what makes all the blockbuster employees hang out here?
All the cool kids come here ;)

[Adornedatom]

I must ask also, what makes all the blockbuster employees hang out here?

You're asking why someone who goes into work every day, and gets the same corporate crap every day, and suffers the same problems every day, and gets the same telling off every day, would want to vent their stress among people who experience the same crap they do with the same regularity.

We asked why you needed to vent, naye, why you were 'traumatised' by a place you probably haven't visited in years and certainly wont be visiting again.

Is the difference simple enough for you now or do I have to try an explain it in subchav levels.

[URBAN_COWBOY]

Not if the person didn't turn the movie in late, which is what this thread is about.

There are two ways to handle a disagreement like this. One way is to agree with the customer, refund the late fee, and say "Hey, sorry about the disagreement we'll gladly remove the late fee. Thanks again for renting your movies here, see you tomorrow."

The other way, which is typically the Blockbuster way, is to say, "Hey, I'm sorry I don't belive you. Pay up."


Which approach would Walmart have taken?who gives a shit what Walmart would do? You're comparing apples to oranges here. They are not similar in business models. As far as what whether or not this customer returned something on time, you make quite a big assumption that they did. But I know, customers never lie and always apologize when you prove them wrong. Yes, I know I am also making an assumption that the movie was indeed late, but I think your assumption is a further reach.

Maybe you could actually want them to become a customer again?

:)Why in the world would you want a customer to come back that hasn't rented in years and their only experience was one in which they blew a situation completely out of proportion and never came back. Screw that. This customer will only be one thing if they come back. PITA.

[zooworker]

Which approach would Walmart have taken?
Wally world has screwed me over many times, checking out, product missing in bag, trying to return stuff, can't get anyone to help ...etc
They are the worst customer service company I have ever delt with.

I must ask also, what makes all the blockbuster employees hang out here?
See below

Well we come here so ask questions, meet people around the world that go through the same stuff, cut each other down, and have a good time. Well thats why I came here.

All the cool kids come here ;)

[URBAN_COWBOY]

For Woodstock-

PITA


Pain
In
The
Ass

You have to know that I coach boy's baseball and this is how we describe obnoxious parents so that we can keep it to a PG level. If a parent is obnoxious they are called PITA parents.:D

[DraconianSM]

back in the day, when we did have late fees, if a customer argued about them, we were supposed to remove all or part of the fees (after talking to the manager on duty, of course) to avoid situations like this, the only reason they would refuse to remove the fee would be for a customer that is constantly late or when the employees are 100% certain the film(s) were late - they often would place a comment on the account saying that the movie was actually returned at the time it was checked in to assure them that it was not mistakenly put on the shelf or left in the box for days w/out being checked in right away. Also, if the employee said the movie was checked in after 1am, I can't believe that anyone would be at the store checking in movies that late. Maybe when the due date was midnight they did stay late to check in movies, but I find it hard to believe that any BBV employee would stay that late just to do check-ins and they would've had to check in everything by midnight anyways so they would just go home after emptying the drop boxes and checking everything in by 12pm.

I have never had a customer tell me they are never coming back because they were charged a fee for something they knew they returned on time, I have had many customers say they are never coming back or switching to Netflix because they were charged a fee for something they admittedly brought back late though.

Correct me if I'm wrong, since I have to attempt to remember how our system worked a DECADE ago, but even when the due TIME was midnight it's not like the computer charged the customer at the stroke of midnight. Us employees had a certain amount of time to scan the VHS tapes in (that's right, VHS). We would empty the drop box at midnight, and the 'last minute' customers would be puring their returns in the dropbox at that time. But we had some time (1 hour? 2 hour? I forget.) to scan them in without the customer getting charged. If we exceded that period, then yes the account could be charged.

So, from what the OP wrote it's possible he/she returned the rentals close to closing time, the staff emptied the box and carried on with their closing responsibilities (count deposit, vacuum, etc.), and took too long to scan the returns. If that indeed was what happened that store was in error.


I can't imagine why the OP was unable to convince the Store Manager 10 years ago to remove the fees, unless the OP was talking to an Assistant Manager or a CSR. There could have been a history of credits on the account that may have concerned the employee looking at the account. If the OP was truly in the 'right' tho, he/she should have persisted until satisfied. Right or wrong, customers always got their fees taken care of if they complained high enough.

[Shuke]

You're asking why someone who goes into work every day, and gets the same corporate crap every day, and suffers the same problems every day, and gets the same telling off every day, would want to vent their stress among people who experience the same crap they do with the same regularity.

We asked why you needed to vent, naye, why you were 'traumatised' by a place you probably haven't visited in years and certainly wont be visiting again.

Is the difference simple enough for you now or do I have to try an explain it in subchav levels.

Who are you referring to when you say 'you'?

I've never been traumatised. I still go to blockbuster. :confused:

[OzMan]

Well we come here so ask questions, meet people around the world that go through the same stuff, cut each other down, and have a good time. Well thats why I came here.

All the cool kids come here ;)

It seems that I come here to meet women ;)

[Ziggyj]

It seems that I come here to meet women ;)

WOW theres girls here... WHAT A/S/L !!!!:D

[PF1]

OP,

I, too, would not have taken off your late fees if I knew you thought I was a "MORON". I know much more about how blockbuster works than you, and I am merely doing my JOB, which is to inform you of your...late fees, which I have no way of knowing if you really have or not. I can tell by the way you talk if you think I know what I'm doing or not, and that affects the way I treat you in return, believe it or not. I do NOT get paid enough (or...anything, really, ha.) to ignore your hostility toward me (which is undoubtedly how you treated the employees, don't even try to conceal it.) and make credits fly forth from my ass-region, even as a manager.

If you were nice and respected me, then I would have most certainly resolved your fee, and kept a good, non-condescending customer.

Secondly. Netflix? Ha. As stated above, enjoy waiting weeks to get a hot new release, only to send it back and wait two more days to get another movie? Blockbuster Total Access is just as good, no late fees, renting from 60,000 movies in stock, AND you can exchange your mailers for movies in store, thus eliminating the no-movie inbetween period of netlix.

And if you were in the right, why didn't you call someone? District manager, customer care, SOMETHING? :confused:

[OzMan]

Secondly. Netflix? Ha. As stated above, enjoy waiting weeks to get a hot new release, only to send it back and wait two more days to get another movie? Blockbuster Total Access is just as good, no late fees, renting from 60,000 movies in stock, AND you can exchange your mailers for movies in store, thus eliminating the no-movie inbetween period of netlix.

Wait a second, now I'm confused.

So, if someone comes in and exchanges movies every single day, they're no-life scum who are costing BBI millions in profits.

But if someone shows the actual PATIENCE to wait a couple of days between movies and don't have the I WANT IT NOW attitude that BBI originally cultivated, to the detriment of the entire industry, they're stupid money-wasters who should go and abuse the BBI system, costing it millions in profits.

Are you really trying to make BOTH of these arguments at once?

[justatroll]

I think the only reason Netflix was even invented was because the creater knew there were grand people like us who dispise Blockbuster and the nice creater dispises Blockbuster too and wants them to go out of business, SO they created Netflix just for us.
And for that I say Thank You Netflix.

[turtletime]

Who are you referring to when you say 'you'?

I've never been traumatised. I still go to blockbuster. :confused:

perhaps if you were to read the title of this thread "My Blockbuster TRAUMA" you would know who is being addressed. :rolleyes:

but just perhaps......................

[zooworker]

I think the only reason Netflix was even invented was because the creater knew there were grand people like us who dispise Blockbuster and the nice creater dispises Blockbuster too and wants them to go out of business, SO they created Netflix just for us.
And for that I say Thank You Netflix.
Your the reason I like netflix, to stay out of my store.........

[URBAN_COWBOY]

I think the only reason Netflix was even invented was because the creater knew there were grand people like us who dispise Blockbuster and the nice creater dispises Blockbuster too and wants them to go out of business, SO they created Netflix just for us.
And for that I say Thank You Netflix.You really shouldn't think. You obviously have no grasp on grammar and spelling. Why don't you just eat shit and die and leave the hard stuff the big boys.

[zooworker]

You really shouldn't think. You obviously have no grasp on grammar and spelling. Why don't you just eat shit and die and leave the hard stuff the big boys.
I Love this guy!;)

[Propoxy]

Also, if the employee said the movie was checked in after 1am, I can't believe that anyone would be at the store checking in movies that late.
Inventory?

[MissHailstorm]

Inventory?

Inventory doesn't check anything in. If it was scanned in at inventory, it wouldn't be booked in, it'd just appear on the FOS list at the end...

[Shuke]

lmmfao



lloolololollololo

[Propoxy]

Inventory doesn't check anything in. If it was scanned in at inventory, it wouldn't be booked in, it'd just appear on the FOS list at the end...
Right, and we check in those FOS that same shift. Plus, anything that has been sold to a member/found known shrink has to be checked in with the checkin function. Those can't be FOSed.

[OzMan]

Right, and we check in those FOS that same shift. Plus, anything that has been sold to a member/found known shrink has to be checked in with the checkin function. Those can't be FOSed.

And does that cause a late fee to be generated?

If it doesn't, the OP's argument doesn't work, anyways.

If it does, then.... well, if you check in items you find in a (how often do you do inventory now anyway? still once a month?) once-a-month inventory and charge late fees.......

[MissHailstorm]

Right, and we check in those FOS that same shift. Plus, anything that has been sold to a member/found known shrink has to be checked in with the checkin function. Those can't be FOSed.
We actually FOS them the next day, as you need to assign a till to FOS them. In any case, I can't see how someone could've made a mistake after inventory if they're holding a list of titles to FOS in their hand. They'd at least see the beeps on screen and think, WTF!

Also, this was before the days of EOLF, so I'm assuming it was the same system we still run. The only way something would be 'too late' to FOS is if it had gone to 15 days of EVFs already and then autoshrunk. From what the OP said, it was 1 or maybe 2 days worth of EVFs.

And does that cause a late fee to be generated?

If it doesn't, the OP's argument doesn't work, anyways.

If it does, then.... well, if you check in items you find in a (how often do you do inventory now anyway? still once a month?) once-a-month inventory and charge late fees.......
When you run inventory, anything that has been found that is supposed to be booked out is printed on a report. We're then supposed to FOS checkin, which is a way of checking items in that removes a set number of day's late fees. It used to be 2 days, then became 7 after Project Store. I don't know what the current set-up in the US is, we're still on 7 days.

If it was after inventory, I suppose there is a remote possibility that the person checking them in didn't use FOS checkin, but normal checkin, but to not have noticed they were using the wrong type of checkin would've really made them a special breed of retarded. Especially as you need an AM or M level password to perform an FOS anyway. It could've been more than 2 days late, meaning an FOS was performed, and it then put late fees on top, but you're meant to credit any late fees from a genuine FOS and give the customer the BotD. Basically, it's all very unlikely.


Not saying the OP is lying, though - it seems just as possible that the CSR told them it was checked in at 1:23PM, not AM, which would make an awful lot more sense.

[BBVcasualposter]

I didnt read all this thread many of the posts were too long. I bet I had some good answers though. lol

[Propoxy]

We actually FOS them the next day, as you need to assign a till to FOS them. In any case, I can't see how someone could've made a mistake after inventory if they're holding a list of titles to FOS in their hand. They'd at least see the beeps on screen and think, WTF!
We assign a till that same night so we are absolutely sure those items get checked in. Plus, that keeps them from selling to the account, should they happen to be on their last day of the grace period. Fewer credits is always our goal! :)

And does that cause a late fee to be generated?
Back before End of Late Fees, there would be EVFs on all the FOS product we found, either during inventory or while running the daily FOS list. We would have to go into those account and credit those off. But employees are human and mistakes can be made. Especially at 1 AM.

Now fees only appear if the rental product has sold to the account. We have to credit off the restocking fee.



Inventory doesn't necessarily work within the OP's time frame. I was suggesting it only as a legitimate reason an item would show being checked in at an odd hour.

[MissHailstorm]

Back before End of Late Fees, there would be EVFs on all the FOS product we found, either during inventory or while running the daily FOS list.

Forgive me if I have mis-understood, but is this correct? I'm from the UK, and I know things are slightly different, but this would seem to defeat the entire purpose of having an FOS command if all products accrued EVFs anyway! :) As far as I recall, before Project Store (around mid-2003), the FOS removed 2 day's of EVFs. So if something was 3 days late, it would indeed leave 1 day's EVF on the account. However, the reason it only removed 2 days and not more was simply because we conducted the FOS every day, and we checked everything that was 2 days or more late, so - in theory - we should never find anything that is 3 days late that was FOS the day before. In practice, that wasn't always the story, which is why we had to credit anything if it was found later than 2 days, unless we were absolutely certain it wasn't on the shelf the day before.

So, if the FOS checkin had been conducted that night, it would've had to been at least 3 days late, and slipped past that morning's FOS and the day's before. Notwithstanding that the employee that FOSed would've also neglected to remove EVFs, AND the CSR that dealt with the customer also had to miss in the history the presence of an FOS checkin (which should've given alarm bells that something was amiss).

If this was during Project Store era, however, FOS took off 7 days! I don't think I ever found a genuine FOS that had been late for 7 days. :eek:

[Propoxy]

Forgive me if I have mis-understood, but is this correct? I'm from the UK, and I know things are slightly different, but this would seem to defeat the entire purpose of having an FOS command if all products accrued EVFs anyway! :) As far as I recall, before Project Store (around mid-2003), the FOS removed 2 day's of EVFs. So if something was 3 days late, it would indeed leave 1 day's EVF on the account. However, the reason it only removed 2 days and not more was simply because we conducted the FOS every day, and we checked everything that was 2 days or more late, so - in theory - we should never find anything that is 3 days late that was FOS the day before. In practice, that wasn't always the story, which is why we had to credit anything if it was found later than 2 days, unless we were absolutely certain it wasn't on the shelf the day before.

So, if the FOS checkin had been conducted that night, it would've had to been at least 3 days late, and slipped past that morning's FOS and the day's before. Notwithstanding that the employee that FOSed would've also neglected to remove EVFs, AND the CSR that dealt with the customer also had to miss in the history the presence of an FOS checkin (which should've given alarm bells that something was amiss).

If this was during Project Store era, however, FOS took off 7 days! I don't think I ever found a genuine FOS that had been late for 7 days. :eek:
My description was accurate. It's been awhile, but I do remember that at least! :) Our FOS function was used more as a tracking system for training. Once a product was late, it started accruing EVFs. FOS was product at least 3 days late, so everything on there had at least one EVF. If we found something, we used the FOS command to show it had been our error, but we did have to manually remove the EVF(s).

[MissHailstorm]

My description was accurate. It's been awhile, but I do remember that at least! :) Our FOS function was used more as a tracking system for training. Once a product was late, it started accruing EVFs. FOS was product at least 3 days late, so everything on there had at least one EVF. If we found something, we used the FOS command to show it had been our error, but we did have to manually remove the EVF(s).

Seems very strange to me... :confused: Our FOS was always everything between 2 and 15 days. Obviously, you would rarely have to credit anything because, if it was being conducted properly, nothing would slip past the net into 3 days. Also seems very odd, as it's pushes your credits up! Would've hated having a missed drop box... :eek:


In any case, at inventory, anything that was currently booked out was identified in the FOS report, be it 3 days, 1 day, or 0 days - so it definitely wouldn't have accrued a fee for 'all' rentals. :)

[Propoxy]

Seems very strange to me... :confused: Our FOS was always everything between 2 and 15 days. Obviously, you would rarely have to credit anything because, if it was being conducted properly, nothing would slip past the net into 3 days. Also seems very odd, as it's pushes your credits up! Would've hated having a missed drop box... :eek:

In any case, at inventory, anything that was currently booked out was identified in the FOS report, be it 3 days, 1 day, or 0 days - so it definitely wouldn't have accrued a fee for 'all' rentals. :)
At my old store, we had a new CSR who decided to lock the DVDs before checking them in... and didn't communicate this to anyone else. An entire morning's worth of checkin got run without actually being checked in. That was a fun week.

Our FOS report that we print and research daily is different than the one that prints after inventory. The daily FOS is the late product (that we used to have to credit fees for) and the inventory FOS, as you noted, is anything that was on the shelf but still checked out, according to the computer... not necessarily late items. So, no, we wouldn't have to credit them. Unless they were past due! :)

[dudeneverbowls]

My solution...I got Netflix..GREATEST THING EVER! No late fees... NO issues at all. Only problem I ever had was getting a broken dvd ..and they then send another one out ASAP. I don't have to drive ALL THE WAY to ANY video store,waste my gas only to find out that what I wanted ISN'T THERE..and I don't have to waste my gas TAKING IT BACK..They have ALL the foreign films ever released on DVD, tons of documentaries and gay themed films..Lots of action films for the hubby...If it's ever been released on DVD they have ..so the selection is ENDLESS. I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT! They have all sinced dropped "BLOCKHUSTLER" Video...they don't care about their online service, and the take the movie to their store and get another one...all of us..as a matter of PRINCIPLE (something Blockbuster knows nothing about) will cheer and love the day when these THIEVES finally go out of business.



I love it how she forgets to mention the lack of availabilty of the newest films.

[zooworker]

My solution...I got Netflix..GREATEST THING EVER! No late fees... NO issues at all. Only problem I ever had was getting a broken dvd ..and they then send another one out ASAP. I don't have to drive ALL THE WAY to ANY video store,waste my gas only to find out that what I wanted ISN'T THERE..and I don't have to waste my gas TAKING IT BACK..They have ALL the foreign films ever released on DVD, tons of documentaries and gay themed films..Lots of action films for the hubby...If it's ever been released on DVD they have ..so the selection is ENDLESS. I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT! They have all sinced dropped "BLOCKHUSTLER" Video...they don't care about their online service, and the take the movie to their store and get another one...all of us..as a matter of PRINCIPLE (something Blockbuster knows nothing about) will cheer and love the day when these THIEVES finally go out of business.



I love it how she forgets to mention the lack of availabilty of the newest films.
I see you haven't quite got the hang of doing quotes yet.........:rolleyes:

[Antithesys]

Apparently Netflix also has a problem with availability of the newest films. I'd research that more, but I have to check the drop box, someone's looking for Mr. Woodcock and Good Luck Chuck and 3:10 and Heartbreak Kid and Assassin's Creed and any Blu-ray title.

[brantheman]

Why do I always miss the fun threads? :(

[deathbydanny]

I read this whole thread. I can't BELIEVE I read the whole thing. But as I consider the facts and reread and reverify everything that happened here to pose an informed query, I can only ask the OP one question and as a higher ranking in-store BBV employee I can only ask the relevant question I'm sure almost every other BBV employee in here has perched on his or her lips:

Aren't you just the slightest bit perturbed that your husband rents so-called "gay films"?

Is this a solid marriage!!?

[justanotherworker]

I read this whole thread. I can't BELIEVE I read the whole thing. But as I consider the facts and reread and reverify everything that happened here to pose an informed query, I can only ask the OP one question and as a higher ranking in-store BBV employee I can only ask the relevant question I'm sure almost every other BBV employee in here has perched on his or her lips:

Aren't you just the slightest bit perturbed that your husband rents so-called "gay films"?

Is this a solid marriage!!?
I too read this whole thread, and other than quite entertaining, can someone please explain to me one very important thing? When you sign up for a BB card membership, don't we all agree to the terms and conditions that BB sets in the app. ? So with saying that, if we are that worried about our Movies getting returned in a timely manor without any type of restocking fees, why wouldnt we just hand it to the csr in the store and forget about the drop box?

Further, its only $1.25 plus tax... are you going to put up a stink for less than a cup of coffee? I have customers every so often like this, and when I see on the account almost every movie auto sold... I cant possibly see my way to give them even a 1.25 credit.( not that I am saying happened in this case)

But even before I started working at BB I always felt, you dont like the rules the company sets forth... dont do business with them. But to whine like this, then get upset because some employees dont express their sympathy for your cause, however misguided it is, just makes me wonder.

So this goes for everyone who rents and has an issue with BB or their employees.... just smile, be friendly, state your case and dont be judgemental. remember we heard every story a number of times. being friendly with us just might help your cause.

[DavidNewlySL]

I just wanted to point out that whomever complains about something 10 years later is an idiot troll who needs to be ran over by some sort of short bus.

[deathbydanny]

Agreed. There's a reason you have to be 18 to open a Blockbuster account, and that's because it's a LEGALLY BINDING DOCUMENT. At our store we do our best to tell customers filling out the application about possible situations where they'll have fees assessed to their account (restocking fees, auto-sell after 7 days, non-refundable autosale after 30 days, and that anyone else you list on your account CAN raise late fees and restock fees YOU, as the main account holder, are responsible for) and leave a warning on the acc't explaining that we've told them all this.

But to get to the point, yes it IS a legal document, and yes you SHOULD read it before you sign it, and THEN decide if you want to do business with Blockbuster. Is it our fault that you fill out an application in haste because you JUST CAN'T WAIT to see Harold And Kumar Get A Fencepost Enema and then decide you don't like late fees? What if I'd given you an application for the army? Would you be bitching about not reading it after you're sitting in the trenches with crotchrot?

[orbitdvd]

My solution...I got Netflix..GREATEST THING EVER! No late fees... NO issues at all. Only problem I ever had was getting a broken dvd ..and they then send another one out ASAP. I don't have to drive ALL THE WAY to ANY video store,waste my gas only to find out that what I wanted ISN'T THERE..and I don't have to waste my gas TAKING IT BACK..They have ALL the foreign films ever released on DVD, tons of documentaries and gay themed films..Lots of action films for the hubby...If it's ever been released on DVD they have ..so the selection is ENDLESS. I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT! They have all sinced dropped "BLOCKHUSTLER" Video...they don't care about their online service, and the take the movie to their store and get another one...all of us..as a matter of PRINCIPLE (something Blockbuster knows nothing about) will cheer and love the day when these THIEVES finally go out of business.



I love it how she forgets to mention the lack of availabilty of the newest films.


I always get a little miffed when someone used this to justify not coming into a brick and mortar store. Why? Well, it's not an even playing field. The people that come into a store that have Netflix accounts are usually looking for just one movie, probably one that hasn't been mailed to them yet. With Netflix, you have the queue, at least 10 movies that you want. I guarantee you that you can walk into ANY video store with that list and find more than one of those movies to rent.


marc

[SL_600]

...What if I'd given you an application for the army? Would you be bitching about not reading it after you're sitting in the trenches with crotchrot?
Classic! :D

[deathbydanny]

Classic! :D

And you got the points for it!

S'ok though, I don't mind being quoted.

[kutuup]

This happened years ago..I use to live in Inkster Michigan. Both me and the hubby worked, and had one car. We would alternate usage of the car by one of us driving..the other getting dropped off. Well..basically..alot of the movies I wanted to see, were not my hubby's cup of tea. Ya know..foreign films, gay films, documentaries. So if I was off..I would drop of my hubby. Go rent three films, shop, cook, and all that. I'd watch the films...then when it was time to pick up my hubby , I'd dropped the films off THE SAME DAY I RENTED THEM on the way. The next day off... I do the same..only this time..the MORON behind the counter tells me I owed a late fee..I told her.."That's impossible..I NEVER turn movies in late. She told me which movie I was to have supposed to turned in late. I told her and the manager who was standing next to her that I turned ALL THREE movies in the SAME DAY I had rented them, and to take the fee off my record......The next time was some movies my hubby and I BOTH were renting...The said I turned a movie in late..We knew it wasn't true..my hubby didn't get to see the movie cause I always turn them in early cause I didn't want to have this issue ever come up. This NEW MORON tells me "Well the movie was due back at 12 midnight on (whatever day it was) and it was scanned in a 1:23 am."

I simply told him..You are not even OPENED AT 1AM..so what time YOU SCANNED IT IN is YOUR BUSINESS...and I'm not paying for it. In fact ..I'm done with Block buster ALL TOGETHER.

My solution...I got Netflix..GREATEST THING EVER! No late fees... NO issues at all. Only problem I ever had was getting a broken dvd ..and they then send another one out ASAP. I don't have to drive ALL THE WAY to ANY video store,waste my gas only to find out that what I wanted ISN'T THERE..and I don't have to waste my gas TAKING IT BACK..They have ALL the foreign films ever released on DVD, tons of documentaries and gay themed films..Lots of action films for the hubby...If it's ever been released on DVD they have ..so the selection is ENDLESS. I tell everyone about NETFLIX..and have gotten at least 23 people signed up..and they LOVE IT! They have all sinced dropped "BLOCKHUSTLER" Video...they don't care about their online service, and the take the movie to their store and get another one...all of us..as a matter of PRINCIPLE (something Blockbuster knows nothing about) will cheer and love the day when these THIEVES finally go out of business.

I'm pretty sure If my shist report showed a film was checked in well after closing my first assumption would be a system glitch rather than to blame the customer, no way should anyone be in the store that late, let alone checking in movies! Sounds like you got a bad store, I find it's much better practice to presume an customer who is that angry in a late fee dispute is probably telling the truth, unless there is substantial evidence to suggest that they are not. Most decent employees will give you the benefit of the doubt unless you have a history of late fees. I'd say try another store rather than writing the whole company off. Every company has douchebags, sadly you seem to have encountered one early on.

[Woodstock]

I'm pretty sure If my shist report showed a film was checked in well after closing my first assumption would be a system glitch rather than to blame the customer, no way should anyone be in the store that late, let alone checking in movies! Sounds like you got a bad store, I find it's much better practice to presume an customer who is that angry in a late fee dispute is probably telling the truth, unless there is substantial evidence to suggest that they are not. Most decent employees will give you the benefit of the doubt unless you have a history of late fees. I'd say try another store rather than writing the whole company off. Every company has douchebags, sadly you seem to have encountered one early on.

Quit dragging up old threads - if you had bothered to read the entire thing you would have found out that:

A) the OP is no longer on this board
B) the other people on the board had already said the same thing that you did so by repeating it - you just wasted their time.
C) QUIT DRAGGING UP OLD THREADS!!! You will be flamed if you continue to do so.

[sar94pga]

ohhh woodstock got mean while i was gone! :D

[zooworker]

ohhh woodstock got mean while i was gone! :D
Well, someone has to step in. You hardley ever come around anymore:(

[sar94pga]

i'm not sure i was really ever mean per say....

[zooworker]

i'm not sure i was really ever mean per say....
You had your moments:D

[yodavsjason]

I can be mean.

[Aphrodite]

I can be meaner :D

[yodavsjason]

I believe you.

[zooworker]

I can be meaner :D
You are even prettier when your mean:D

Yoda , by aph a diamond

[yodavsjason]

Diamonds are a girls best friend.

[Aphrodite]

Yes. I prefer diamond tiaras, but a necklace or bracelet will do :p

[deathbydanny]

Diamonds are a girls best friend.

RON WHITE: "Diamonds. That'll shut her up."

[zooworker]

RON WHITE: "Diamonds. That'll shut her up."
Nope, they just whant more :(

[yodavsjason]

Yes. I prefer diamond tiaras, but a necklace or bracelet will do :p

I might have to steal one or pretend to marry a Kinitawowi GELF.

Would you still respect me in the morning.

[redfay]

Did anyone else the OP saying "BLOCKHUSTLER"? I was cracking up on that one.

[zooworker]

Did anyone else the OP saying "BLOCKHUSTLER"? I was cracking up on that one.
Problem is if it was Blockhustler they would be making money or renting porn.

[Ghost of AtlanticVamp]

Problem is if it was Blockhustler they would be making money or renting porn.

Maybe if BB rented porn, they'd be either Nutbuster or Cockbuster.

[Aphrodite]

I might have to steal one or pretend to marry a Kinitawowi GELF.

Would you still respect me in the morning.

Of course I would.

If you stole it, I would respect you even more. I love bad boys and gangster films remember :D


btw, thats five RD points for you now ;)

[yodavsjason]

Thanks Aph, and by the way, smoke me a kipper, I'll be back for breakfast!

[Aphrodite]

:D

What a guy...

[wheresmikey]

you guys ever think about aphrodite's voice... her accent? : )

[zooworker]

you guys ever think about aphrodite's voice... her accent? : )
Uh, maybe British......:rolleyes:



And it's very sexy too........;)

[yodavsjason]

I STRONGLY agree.

[Aphrodite]

Just like Liz Hurley, but slightly less posh.

[yodavsjason]

That is very sexy.

[wheresmikey]

lovely.....