Fun holiday story - My holiday dealings with Blockbuster

[Shuke]

Dear Blockbuster,

Thanks for ruining my nephews Christmas.

A couple of weeks ago, I head to blockbuster on my lunch break to buy my nephew a Christmas present. I find one of the video games on his list at blockbuster and make the purchase. As usual, I'm dealing with someone who appears to be in training and new to their job and doesn't really know how to ring up the transaction, but after several minutes we get the deal done.

On Christmas Eve day my wife is wrapping all the gifts up that we will take to my parents the next day and she for some reason opens up the video game. Then she calls me into the room and says, "should this security thing be on here? You can't even get the game out."

So the customer service guy who was in training forgot to pull off the security thing that prevents you from pulling the game out. Without panicing, I head down to my local blockbuster with the game and receipt to get them to remove the security device. I get there and show them the problem and their reponse is, "We don't have those here. In fact, we've never even seen that before." So they decide to call another local store who apparently has never seen it there either. Then their 'solution' is for me to take the video game back to the store I bought it at and have them remove it.

The problem for me though is that I bought it on my lunch break from a store near where I work which is about 28 miles away. And this is Christmas Eve and I have other things to do than make a long drive to get them to remove their screw up.

So I leave very disappointed with Blockbuster and the trouble they've caused me. I end up getting my nephew a gift card to AMC theaters so he can hopefully enjoy a few movies. This was not an item on his Christmas list however. :mad:


Sincerely,



Shuke

[MissHailstorm]

What can be said? Shit happens, unfortunately. The guy was new and flustered, and sadly made a mistake. As for the other store(s) you visited, all stores use different methods of security devices, so what else do you expect them to suggest? :eek:



I don't know what type of lock it is, but most can be broken into if need be. I would suggest scoring along the edge of the plastic to remove the sleeve intact, then cut open the box from the spine to retrieve the game. Pop into your local Blockbuster and ask for a replacement case.




Incidentally, I thought most Blockbuster stores deadboxed their games? :confused:

[zooworker]

What can be said? Shit happens, unfortunately. The guy was new and flustered, and sadly made a mistake. As for the other store(s) you visited, all stores use different methods of security devices, so what else do you expect them to suggest? :eek:



I don't know what type of lock it is, but most can be broken into if need be. I would suggest scoring along the edge of the plastic to remove the sleeve intact, then cut open the box from the spine to retrieve the game. Pop into your local Blockbuster and ask for a replacement case.




Incidentally, I thought most Blockbuster stores deadboxed their games? :confused:
Most stores have sell through (used games) live. Some are yellow locked, some are blue locked. And there is another kind I have heard of also, but our stores don't use it. and I have yet to see one. That is probably the one he has and it needs to be brought back to unlock it from what I understand it goes through the middle of the disc. As far as the others Pff, anyone can get in those.

[OzMan]

I don't know. The fact that you CONTINUE TO SHOP at a company that you have nothing but complaints about makes your story suspect. Are you perhaps one of my ex-in-laws??

The definition of insanity is doing the same thing over and over again, and expecting different results. Or, as some hillbilly once said "Fool me once, shame on you. Fool me twice, shame on me". Fool me multiple times, giving me reason to bitch incessantly about shite that has all been said before, and my name must be Shuke :rolleyes:

If you don't like it, try WalMart. You'll get the low prices you're looking for, and slightly better crappy service.

[OzMan]

And there is another kind I have heard of also, but our stores don't use it. and I have yet to see one. That is probably the one he has and it needs to be brought back to unlock it from what I understand it goes through the middle of the disc.

I've seen those. They have a pin that goes thru the middle of the disc. I could tell you how to get it off, but fear responding to this troll will just give chavs ideas.....

[Antithesys]

Couldn't you have just let your nephew fuck your wife? That would seem like the most reasonable compromise to me.

[whorehoppin]

I've seen those - I know of a store that got a bunch of games from another store and they all had that particular lock in them and that store didn't have the device to unlock them so they were useless. Don't be mad at the other stores. you must've bought the game at a high-theft store which has to use the better locks. Why not buy your nephew a new game instead of an old used one?

[SL_600]

Couldn't you have just let your nephew fuck your wife? That would seem like the most reasonable compromise to me.
Hey, sometimes I can't tell when you're being sarcastic!

[Wrong Heaven]

I'm sorry, I'm usually really nice when people post to complain, but when people say someone else "ruined [my] Christmas" it just makes me laugh. I said it all in my neg rep, but if Christmas means so little that it can be ruined so easily, then there's another problem.

I'm sure once you get it unlocked and give it to your nephew, he'll be happy as a pig in shit.

Yeah it sucks that it happens, but please don't be a drama queen over it. I think the thousand year old tradition of Christmas will survive despite this heinous injustice.

[DavidNewlySL]

Yeah, we merchandise our PRP games in blue locks...

[rk237]

Christmas doesn't come from a store.

[Tyler77]

You had to travel 28 miles? Please, there had to be a Blockbuster closer to you. Blockbuster is like streetwalkers, we're on evey corner.

Sorry to haver ruined your Christmas. How do you think we feel by having our days ruined by idiot customers we encounter every day?

[MissHailstorm]

Yeah, we merchandise our PRP games in blue locks...

PRP game for Xmas? :eek:


What a cheaparse... :p

[whorehoppin]

I don't know how many morons I had come in buying old used games asking about our return policy because they were buying them as gifts...more so with movies...

do these people shop at thrift stores and garage sales for birthdays?? We should just open up a Blockbuster flea market in December to get all of the cheap asses to buy their gifts from us.

[sar94pga]

You had to travel 28 miles? Please, there had to be a Blockbuster closer to you. Blockbuster is like streetwalkers, we're on evey corner.

Sorry to haver ruined your Christmas. How do you think we feel by having our days ruined by idiot customers we encounter every day?

yeah um, actually. no. you are quite wrong.....my district spans 400 miles. and my DM offices in a store 2.5 hours from my store....the next closest store to me is about 25 miles. the next closest is another 30 miles on top of that...

[DavidNewlySL]

PRP game for Xmas? :eek:


What a cheaparse... :p

Ha..people were buying them left and right for xmas...and the used movies too hahaha.

[Propoxy]

when people say someone else "ruined [my] Christmas" it just makes me laugh.
Well, to be fair, we do have him as CEO:

http://img.photobucket.com/albums/v119/tintedviolet/propoxy/keyesgrinch.jpg

[brantheman]

Well, to be fair, we do have him as CEO:

http://img.photobucket.com/albums/v119/tintedviolet/propoxy/keyesgrinch.jpg

Hehehe! <333

Anyway...to the OP: If it were that important to you, you should have just driven to the original store. You can't take someone elses mistake out on someone else.

[JackSM]

PRP game for Xmas? :eek:


What a cheaparse... :p

Hey I bought people PRP games for Xmas!! It makes more sense because they only buy prp stuff themselves and it meant I could afford to get them more, they even specify on there xmas lists that second hand stuff is ok.

I'd be happier getting 2 prp games then 1 new one, of course it might seem a bit cheap if you don't know the person you are buying for all that well, but what the hell would you be doing buying someone you don't know an xmas present??

Then again I get paid by Blockbuster so that might explain my cheaparseness :p

[johnlow71]

Christmas doesn't come from a store.


out of rep power:(

[zooworker]

Ha..people were buying them left and right for xmas...and the used movies too hahaha.
Same here..I see nothing wrong in people buying these items for Christmas gifts. Some people can't afford new copies. Come on people it's the thought and spirit that counts, not how much it cost. If it bothers you to recieve a gift like this, then you don't know what Christmas is really about.

[BBVcasualposter]

first time I read this thread. Wow some of the replys are wack, but I had to laugh a little.

Zoo you still stink at laying down the negative feedback, as I saw on the very first OP post. lol

[HelloItsMeMOM]

Same here..I see nothing wrong in people buying these items for Christmas gifts. Some people can't afford new copies. Come on people it's the thought and spirit that counts, not how much it cost. If it bothers you to recieve a gift like this, then you don't know what Christmas is really about.

I absolutely agree. I had a fun time re-gifting this year. I gave my mother a bottle of lotion that I had gotten from a friend at a Christmas Party. I noticed a name on it so it was obvious that the friend had gotten it as a gift from a mutual friend who had gotten it as a gift from a relative whose name was on it. I saved the sticker and told the story as my family loves a good joke. I must admit that I was bummed when Mom opened the lotion and used it, ending a great line of regifting... :D

[sar94pga]

I absolutely agree. I had a fun time re-gifting this year. I gave my mother a bottle of lotion that I had gotten from a friend at a Christmas Party. I noticed a name on it so it was obvious that the friend had gotten it as a gift from a mutual friend who had gotten it as a gift from a relative whose name was on it. I saved the sticker and told the story as my family loves a good joke. I must admit that I was bummed when Mom opened the lotion and used it, ending a great line of regifting... :D

i bought my dad the new pirates and harry potter for christmas, new...had we had them prp, you can bet your ass i would have bought them prp. cuz i is broke.

to mom's note, yeah i regift. I gave something to my munchkin's half sister that she had got. :) so what? it happens. saved myself 20 bucks. not like my kid goes without. christ....

[libra]

I think the lock in question is the kind that goes in the middle of the disc. I've seen a few of those locks before in store to store transfers. It really irks me since we don't have those in my area. So I end up calling the store & I tell them I'm transferring it right back to them. I can't get the lock out, so I can't sell it.

So stores that have these locks be very careful during store to store transfers please.

[zooworker]

first time I read this thread. Wow some of the replys are wack, but I had to laugh a little.

Zoo you still stink at laying down the negative feedback, as I saw on the very first OP post. lol
Hey, its my dogs fault. He keeps jumping on my lap.:p

[turtletime]

Hey, its my dogs fault. He keeps jumping on my lap.:p

suuuure, blame the poor dog!!

[zooworker]

suuuure, blame the poor dog!!
It's true! He is always jumping onto my lap when I am at my computer.:cool:

[turtletime]

It's true! He is always jumping onto my lap when I am at my computer.:cool:

i feel your pain...dog, kid.....what's the difference?? :D :D

[OzMan]

i feel your pain...dog, kid.....what's the difference?? :D :D

Not a lot, when you really think about it:D

[rk237]

Not a lot, when you really think about it:D

Pet dogs > Pet humans (children)

[turtletime]

Not a lot, when you really think about it

exactly! ya clean after 'em, ya feed 'em, ya train 'em, and best of all ya cuddle with 'em!! :D and they never listen to you. :D

Pet dogs > Pet humans (children)

now, i wouldn't say i agree with that!!! :eek:
:rolleyes:

[CreepyNormal]

Pet cats > {pet dogs, pet humans}

[turtletime]

No Pets > {pet dogs, pet cats} < pet humans

:D

not like i'm sick of pets that aren't of the human variety!! damn dogs! :(

[Shuke]

Hehehe! <333

Anyway...to the OP: If it were that important to you, you should have just driven to the original store. You can't take someone elses mistake out on someone else.

Uh... how did I take it out on anyone else? I drove to my local store. Then I asked them if they could remove the device. They said, no they couldn't. Then I said, "thank you for trying." Then I left and bought another gift because I didn't have time on Christmas Eve to drive to the original store.

Seems pretty simple to me. Didn't take anything out on anyone.

Even when I returned the game to the original store after Christmas... I was quite polite... unlike most of the people on this board.:)

[Shuke]

I don't know. The fact that you CONTINUE TO SHOP at a company that you have nothing but complaints about makes your story suspect. Are you perhaps one of my ex-in-laws??

The definition of insanity is doing the same thing over and over again, and expecting different results. Or, as some hillbilly once said "Fool me once, shame on you. Fool me twice, shame on me". Fool me multiple times, giving me reason to bitch incessantly about shite that has all been said before, and my name must be Shuke :rolleyes:

If you don't like it, try WalMart. You'll get the low prices you're looking for, and slightly better crappy service.


I have said many times that I like Blockbuster.

I feel badly every time I go into my local store and it is empty. I'd like to help in any little way I can to turn around this sinking ship. So I come here and post a customer service error to try and help people see mistakes that are made that can easily be caught or corrected. Posting my stories though only tends to result in heckling from the locals of this board who do nothing more than poo poo on the new people and anyone that has the slightest negative thing to say about Blockbuster customer service.

Like I said, I'm just trying to help save this sinking ship because I actually like going there. Only, its a little bit like trying to bail water out of the titanic with a fork. :)

[MissHailstorm]

So I come here and post a customer service error to try and help people see mistakes that are made that can easily be caught or corrected.

It's no good posting it here! :D

[OzMan]

Seems pretty simple to me. Didn't take anything out on anyone.

Except us here......

[my-video-is-late]

First response: "Box Cutter"

It actually WILL open that plastic case..........

Second response: That sinking ship would be that Hollywood Video that you bought the game from and tried to return it to a Blockbuster.

[whorehoppin]

First response: "Box Cutter"

It actually WILL open that plastic case..........


it was a different type of lock, one that uses a pin that goes thru the center of the disc and is pretty near impossible to remove w/out the special device at the store. there are a few stores out there that use these types of locks.

[OzMan]

First response: "Box Cutter"

Nah.

Wire cutters will work much better...

[HelloItsMeMOM]

You could always run over it with a car :) Won't be much good for playing, but it will help you take out your frustrations ....

[zooworker]

You could always run over it with a car :) Won't be much good for playing, but it will help you take out your frustrations ....
Some of our games look like they have been run over.
Please don't encourage them MOM.......:(

[OzMan]

You could always run over it with a car :) Won't be much good for playing, but it will help you take out your frustrations ....

Baseball/cricket bats work even better and are much personal (for taking out frustrations, not for opening the case....)

;)