Cashier - Verbal Due Date Disclosure

[BBCustomer]

For about a year now I’ve noticed that BB cashiers rarely if ever verbally state the rental due date upon checkout. Is a verbal due date statement still a part of standard procedure or has that been relaxed in light of the 7 day grace period?

On my most recent store visits (2 this month) I’ve noticed that cashiers are actually stating the ‘extended’ due date. For example, today I picked up two ‘2 Day Releases’ and was told they are due in just over a week from checkout. On my prior visit this month the cashier went out of his way to explain that they weren’t actually two day rentals and emphasized the due date based on the ‘grace’ period. [Note: I just moved to this area, so maybe the stores see me as a new customer to their store and just making a point to emphasize the actual rental terms].

Personally I don’t really care if they state the date or not… I can read it on the receipt.. But I see a lot of employees on this forum complaining about customers taking too much advantage of the ‘grace period’ – At least in my experience, it seems like the stores are placing less and less emphasis on returning on time…

[zooworker]

Thank you for reading the recipt, something very few customers do. At my store we state the actual due date. Never do we say anything about extended time unless customers ask. This is the practice through out my area, I think it's mostly due to poor training in your area.

[Antithesys]

I'd strike down with furious anger upon any employee who says the end of the grace period is the due date. While I'm not sure what specific procedures are currently in effect, it is extremely poor judgment to say 2-days are due in a week.

[BBVSlave]

Geez.....That's pretty messed up! I always tell the person the "due" date not the selling/grace period date:eek: If they ask is it really due on that date I will say you have the move a couple days past that date. Of course as the customer they would receive the friendly reminder that your movies have not been returned by the due date....Please call your local store at 555-5555....

[smit1979]

I think the rule is we have to tell you either:
1. The day of the week it's due.
2. The date it's due.
3. Or that the due date is on the receipt.


I think I remember that being on our mystery shops last year or something.

[justanotherworker]

First, Its customary to be friendly with all customers and tell them the movies they are renting out loud with the actual due date for the rental.
many times I will actually have a conversation with my customers, usually give them my opinion if they would like the rental.
I find the nicer you are to the customers, the nicer they are to you.

[BBCustomer]

Got it - sounds like a training issue for the stores I visit...
In any event - yup, the staff is always nice to me and vice versa :)

[DraconianSM]

Waitasecond! I thought there were "No Late Fees"! I can keep it as long as I want, right? :rolleyes:

[Scarlett]

I always tell them when they're due back but obv in England, we dont have the grace period.

Though it annoys me when customer decides to talk on thier mobile through the transaction or just walks off after handing you the money. And then whinge that they didn't know when it was due back. I make a point of commenting accounts when customers do those things during the transaction.

[videoslave23]

Lol. I remember on a busy friday night, while getting slammed...

ME: "The due date's on the receipt"
Cust: "Thanks." *throws receipt away without looking and leaves*

[brantheman]

Everyone at my store says the actual due date. Occasionally i'll mention the grace period, particularly when they're spending $9.00 for a five-day-rental game.

Kudo's to the OP for doing what so many customers fail to do: Read the receipt.