Isn't there something I can do?

[The Mighty Billy]

I bought Guitar Hero: Aerosmith in a $90 bundle, came home, and the wireless controller did not work. So, I took it back perfectly happy to get an exchange, but they tell me they can't do that with new items that have been opened. Wait, what? So, if it's defective, I have to send it off to the manufacturer, the cashier says.

I call bullshit. It doesn't work on my PS2, I spent 90 bucks on it, and all I'm asking for is a simple return or exchange. It's not that tough.

Any employees out there that have some info for me on how to take this damn defective piece of crap back?

[The Omen]

Take it to Walmart

[The Mighty Billy]

Take it to Walmart

Um, I highly doubt that will work considering that they may not even sell that particular bundle, and even if they do, I don't have a receipt for Walmart.

[Antithesys]

I dunno if Guitar Hero has it, but Rock Band for sure has a sticker that says "Don't return defective product to the retailer, send it back to us." And that goes for all of this heavier merchandise. There are probably multiple reasons, I can think perhaps that it's really inconvenient for the store to return defectives when they're that large (not to mention storing it), and also to thwart the problem of people "renting" it by buying it, playing it and returning it a few days later (which of course is not applicable in your case as you just want an exchange). Most if not all retailers will treat it the same way.

[The Omen]

Um, I highly doubt that will work considering that they may not even sell that particular bundle, and even if they do, I don't have a receipt for Walmart.

Walmart allows three exchanges per person per calender year without receipt.

They will take anything back.

Or in the booklet call the retailer and setup a repair.

[The Mighty Billy]

Well, I managed to round up the tape (secruity tape, as they call it) and reapply it. So if I take it back to a DIFFERENT Blockbuster, is there any chance they'd refund me if I have a receipt from another BB?

This is ridiculous. I research Walmart's return policy, and it doesn't apply to electronics from what I found out.

But it APPEARS unopened now. So, that makes it slightly better for my case, eh?

[The Omen]

Well, I managed to round up the tape (secruity tape, as they call it) and reapply it. So if I take it back to a DIFFERENT Blockbuster, is there any chance they'd refund me if I have a receipt from another BB?

This is ridiculous. I research Walmart's return policy, and it doesn't apply to electronics from what I found out.

But it APPEARS unopened now. So, that makes it slightly better for my case, eh?

Refund, eh?

So that's it... no one will refund you on opened electronics

[Antithesys]

Now that the corporate guys have read your post and have sent an urgent email to all the districts in Georgia warning against accepting GH PS2 returns from other stores, the chances aren't very good.

You either have to wait for a new guitar or see what the scorehero folks have to say (they'll have advice on returning it or they'll have ways of possibly getting it working).

[sar94pga]

Well, I managed to round up the tape (secruity tape, as they call it) and reapply it. So if I take it back to a DIFFERENT Blockbuster, is there any chance they'd refund me if I have a receipt from another BB?

This is ridiculous. I research Walmart's return policy, and it doesn't apply to electronics from what I found out.

But it APPEARS unopened now. So, that makes it slightly better for my case, eh?

yeah, um. no. especially if its from another store.

And it's not our fault. thats the way the game companies have it set up with us. All defective merchandise must be returned to the company to have it fixed or a new one issued. sorry dude.

[The Omen]

yeah, um. no. especially if its from another store.

And it's not our fault. thats the way the game companies have it set up with us. All defective merchandise must be returned to the company to have it fixed or a new one issued. sorry dude.

Dude won't get it, he had a little bout of buyers remorse, and now BBV sucks as a company for not taking it back even though it is opened...

almost forgot, and we suck because we work there...

[sar94pga]

lol i didnt say i disagreed with him. it does suck. it makes our jobs harder. i just hate that people assume that i can magically whisk up a brand new ps2 guitar hero bundle.

[DavidNewlySL]

Not to argue, but if the box says to return it to the manufacturer then so be it, but, company policy and corporate, (i witnessed this and dealt with it first hand,) if the merchandise is defective and hasnt been out longer than 30 days then u can exchange it.

Now, I believe it is different with the GH tho, because that circumstance was with a Wii System.

[girl_growler]

Not to argue, but if the box says to return it to the manufacturer then so be it, but, company policy and corporate, (i witnessed this and dealt with it first hand,) if the merchandise is defective and hasnt been out longer than 30 days then u can exchange it.

Now, I believe it is different with the GH tho, because that circumstance was with a Wii System.

This is only for previously played/viewed items. It has never been that way at BBI.

However, I worked at the customer service desk at wal-mart, and they WILL more than likely, allow you to EXCHANGE the product without a receipt. You'll just need your driver's license. (and not have a history of returning product without receipts) Just tell 'em "I got this as a gift and the controller doesn't work, I'd like to exchange the controller for one that works". More than likely, they'll do it. You won't get a refund from anyone though.

[BBVcasualposter]

take It To Walmart

Roroflrfolrofrlfrolflrforlfrolflorfrlfroflrofrlfor flrofrloflroflrofrofolrfolrforolfroflorforlofrolfo rlforolfr

[BBVcasualposter]

Overall sounds messy. Just hoping you arent one of those folk who buy something then try to return it in a few days for...

A] Buyers remorse
b] Cause the plan was to play it for a few days and return anyway

Personally Idda tried to swap you a controller and had you hit the road....jack

[JMoney]

Overall sounds messy. Just hoping you arent one of those folk who buy something then try to return it in a few days for...

A] Buyers remorse
b] Cause the plan was to play it for a few days and return anyway

Personally Idda tried to swap you a controller and had you hit the road....jack

That's what I was thinking. Switch the remote (and ONLY the remote) out.

But yea, it sounds a bit odd.

We don't sell any kind of systems or bundles though (Since we're franchise owned) so I'm glad I don't have to worry about that.


And Having you "re-wrap", and basically going to lie about the product was a bit tacky to me, and leads me to question the truth in your original story. But that's just my opinion.

[Koron]

I bought Guitar Hero: Aerosmith in a $90 bundle, came home, and the wireless controller did not work. So, I took it back perfectly happy to get an exchange, but they tell me they can't do that with new items that have been opened. Wait, what? So, if it's defective, I have to send it off to the manufacturer, the cashier says.

I call bullshit. It doesn't work on my PS2, I spent 90 bucks on it, and all I'm asking for is a simple return or exchange. It's not that tough.

Any employees out there that have some info for me on how to take this damn defective piece of crap back?

You did put batteries in it right? Did you pull off the little tab that says remove first?

You can exchange any NEW open item for the same item at any time, and you can return any used item anytime for a refund. NEW open items can only be exchanged, and NEW UNOPENED items can be refunded or exchanged.

Any stores can do an exchange on any item provided you have the receipt. If you don't, you are SOL and basically need to ship it back to the company who made it.

If you want a refund, give it up and move on.

[Chrisedge]

#1 Buy new one from somewhere else (same bundle)
#2 Put defective guitar in new box, leaving game sealed
#3 Return defective guitar and sealed game to "somewhere else" store
#4 Never buy a product from a store that doesn't allow defective exchanges (BBV)

Gotta agree with the original poster. If I bought a brand new product, and it was defective out of the box, I'm fucking exchanging it at the store, no matter what some sticker on the INSIDE of the box says. Now if it breaks after I play with it, I would submit it to the vendor for a exchange...

[johnlow71]

hello chris......................the man!

[rk237]

Having been on BB's side of the counter long enough to understand the company's general contempt for standing by its product, I have long known to never buy anything more expensive than a simple PVD from there.

Whether policy is really tethered by the game company's interest in having product returned directly by the end user or not, it's little incidences like this that make BB's attempts to enter the electronics market so ridiculous to me.

[HardcoreKeith]

Yeah, your fellow customers have ruined it for you.

One of ours scammed our SM out of a blu-ray movie because he said the PS3 system he purchased didn't have its pack-in movie. The thing is, the day before he had called me and said the system didn't have the pack-in game. I don't know why he changed the story -- the game would be more valuable in a trade.

Now I have to open every console in front of the customer at the time of purchase to have them verify that all contents are included.

Anyway, unless you really sounded like you were trying to fuck us, I'd give you a new guitar.

PS, I always tell customers there's no returns on hardware or equipment. Far too many people try to play them for a month (or even several!) and then try to return them.

[orbitdvd]

#1 Buy new one from somewhere else (same bundle)
#2 Put defective guitar in new box, leaving game sealed
#3 Return defective guitar and sealed game to "somewhere else" store
#4 Never buy a product from a store that doesn't allow defective exchanges (BBV)

Gotta agree with the original poster. If I bought a brand new product, and it was defective out of the box, I'm fucking exchanging it at the store, no matter what some sticker on the INSIDE of the box says. Now if it breaks after I play with it, I would submit it to the vendor for a exchange...

It surprising that there is not a defective policy... most places will take them back.

To defend BBV a LITTLE though, the video game industry are the biggest group of crooks in the entertainment industry. Margins for retailers are slim to none, and no returns at all.


marc

[sar94pga]

the issue is...the real issue for any member of the management team..is they don't want to be responsible for that $100.00 credit. that blows your retail credit line for the week.

that is why...once again....our credit system SUCKS. i understand that it takes revenue away from the stores...but....its not my store's fault that guitar hero system is defective.

I suppose, if push comes to shove, i would call my DM and get permission to do the credit, and just give the guy his money back..because its the right thing to do. because what the home store just did is alienate a customer due to a policy.....so i'd rather suck up the credit, and keep the customer as a GAMING customer.

[Koron]

the issue is...the real issue for any member of the management team..is they don't want to be responsible for that $100.00 credit. that blows your retail credit line for the week.

that is why...once again....our credit system SUCKS. i understand that it takes revenue away from the stores...but....its not my store's fault that guitar hero system is defective.

I suppose, if push comes to shove, i would call my DM and get permission to do the credit, and just give the guy his money back..because its the right thing to do. because what the home store just did is alienate a customer due to a policy.....so i'd rather suck up the credit, and keep the customer as a GAMING customer.

Personally I wouldn't want this guy as a customer from what I have read so far. Granted he was done wrong by his store, but he still sounds like an ass who wouldn't be worth the trouble.

The credit system doesn't just suck, it's completly fucked up. From voids counting against us, to goodwill credits or evf's for balances that are owed that SHOULD NOT count against us, but do.

The way I have always envisioned the entire process working is:

1) Customer gives us money
2) we give product.

It's that fucking simple. If we needed an exchange, then that should count against us, but not voids or balances as no money or product has exchanged hands and should not hit our tnr or bottom line.

But hey, what do I know. I'm just the patsy they pay to run the store.

[sar94pga]

Personally I wouldn't want this guy as a customer from what I have read so far. Granted he was done wrong by his store, but he still sounds like an ass who wouldn't be worth the trouble.

The credit system doesn't just suck, it's completly fucked up. From voids counting against us, to goodwill credits or evf's for balances that are owed that SHOULD NOT count against us, but do.

The way I have always envisioned the entire process working is:

1) Customer gives us money
2) we give product.

It's that fucking simple. If we needed an exchange, then that should count against us, but not voids or balances as no money or product has exchanged hands and should not hit our tnr or bottom line.

But hey, what do I know. I'm just the patsy they pay to run the store.

lol. indeed.

[Adornedatom]

If we needed an exchange, then that should count against us, but not voids or balances as no money or product has exchanged hands and should not hit our tnr or bottom line.

But hey, what do I know. I'm just the patsy they pay to run the store.

I agree that voids shouldn't be counted as credits, as a lot of the time it's either a simple error (scanning a sale instead of a trade) or is completely the customers fault, and neither one costs the company money. Balances though should certainly be tracked. The way I see it, if a customer keeps a film beyond their due date (whatever the hell eternity it is in the US) then they deprive your store of renting that title out to other people. So if you credit off their balance then you're effectively giving away that money you could have made off the title, whether physical product is involved or not.

The way I see it is that the credit system could be fine the way it is if we just stopped obsessing about the credits, and started focusing on the bottom line.

Example, in my store I had a customer who wanted to buy a PS3 using credit she had at another store. The credit was £5 so of course I did it even though this is a big no-no and caused my store to take the credit hit. Of course I'd just credited £5 and made £300 (credit $10 to make $600) so, erm, I still view it as a good thing. Of course all the reports, empbals, DM files ect... show that I got the £5 credit, and the fact that I actually added $690 to my bottom line is pretty much ignored.

Face it, voids, exchange returns and that lot can't take anything away from the store that wasn't already put their first, and could be put their again. Other credits can always be used in a beneficial way for the company, so I'll say again. If the company looked at the bottom line rather than the credits line, everything would be so much better.

[The Omen]

I agree that voids shouldn't be counted as credits, as a lot of the time it's either a simple error (scanning a sale instead of a trade) or is completely the customers fault, and neither one costs the company money. Balances though should certainly be tracked. The way I see it, if a customer keeps a film beyond their due date (whatever the hell eternity it is in the US) then they deprive your store of renting that title out to other people. So if you credit off their balance then you're effectively giving away that money you could have made off the title, whether physical product is involved or not.

The way I see it is that the credit system could be fine the way it is if we just stopped obsessing about the credits, and started focusing on the bottom line.

Example, in my store I had a customer who wanted to buy a PS3 using credit she had at another store. The credit was £5 so of course I did it even though this is a big no-no and caused my store to take the credit hit. Of course I'd just credited £5 and made £300 (credit $10 to make $600) so, erm, I still view it as a good thing. Of course all the reports, empbals, DM files ect... show that I got the £5 credit, and the fact that I actually added $690 to my bottom line is pretty much ignored.

Face it, voids, exchange returns and that lot can't take anything away from the store that wasn't already put their first, and could be put their again. Other credits can always be used in a beneficial way for the company, so I'll say again. If the company looked at the bottom line rather than the credits line, everything would be so much better.

i wouldn't have done the credit in that case, only because there is no wiggle room on systems, doing a credit to help out the customer wouldnt work, but I would only say in a case like this...

[ClutztomerControl]

To The Original Poster...,

Here is the best way to get it done and possibly get a gift card. Call the 1-800 number on the receipt.

[Koron]

They are pussies and or push overs.. You'll get your exchange. Trust me. I just feel sorry for the credit the store will take... but guess what.. that's business.

i would LOVE to see someone try this shit with my former DM. I could imagine her driving over to this guys house and beating the crap out of him for being rude to her.

[ClutztomerControl]

It's retail.

[sar94pga]

I agree that voids shouldn't be counted as credits, as a lot of the time it's either a simple error (scanning a sale instead of a trade) or is completely the customers fault, and neither one costs the company money. Balances though should certainly be tracked. The way I see it, if a customer keeps a film beyond their due date (whatever the hell eternity it is in the US) then they deprive your store of renting that title out to other people. So if you credit off their balance then you're effectively giving away that money you could have made off the title, whether physical product is involved or not.

The way I see it is that the credit system could be fine the way it is if we just stopped obsessing about the credits, and started focusing on the bottom line.

Example, in my store I had a customer who wanted to buy a PS3 using credit she had at another store. The credit was £5 so of course I did it even though this is a big no-no and caused my store to take the credit hit. Of course I'd just credited £5 and made £300 (credit $10 to make $600) so, erm, I still view it as a good thing. Of course all the reports, empbals, DM files ect... show that I got the £5 credit, and the fact that I actually added $690 to my bottom line is pretty much ignored.

Face it, voids, exchange returns and that lot can't take anything away from the store that wasn't already put their first, and could be put their again. Other credits can always be used in a beneficial way for the company, so I'll say again. If the company looked at the bottom line rather than the credits line, everything would be so much better.


i would just like to say that i had to do an $269.99 credit saturday night because a customer bought a WII and the credit card declined.

that brought my credits to 5.69% for the week.

thats all.

[Adornedatom]

i would just like to say that i had to do an $269.99 credit saturday night because a customer bought a WII and the credit card declined.

that brought my credits to 5.69% for the week.

thats all.

Exactly my point. You scanned a $269.99 console that was immediately sold off inventory, and then had to void it off. So you had

Sale line: $269.99
Credit line: -$269.99
Bottom line: $0.00

Had you not scanned the product you'd have had Sale 0, credit 0, bottom line 0. So your bottom line is unneffected, which means if the company would just look at the BL first then you wouldn't have any problems with doing that void. However because they're so damn obsessed with checking out the credit line at the expense of all other lines, then that void became a problem credit for you.

Makes you wonder why they even have a BL on the P&L reports in the first place.

[ClutztomerControl]

Yeah, we deal in a lot of "imaginary" money. When I worked for Wal-Mart,.. I could void every other item and no one would bitch.

[Koron]

i would just like to say that i had to do an $269.99 credit saturday night because a customer bought a WII and the credit card declined.

that brought my credits to 5.69% for the week.

thats all.

You can do a prepaid prior to selling the system to keep from having that happen. Works wonders to keep from doing credits.

visa 269.99 prepaid

[sobedrummer]

Or restart locked station.

[Koron]

Or restart locked station.

takes too long.

[sar94pga]

Or restart locked station.

takes too long.

and doesn"t work.

the credit card declined, and then the system froze. so we had to restart the terminal. i thought we were going to get lucky and it would just disappear.
and it didnt. When we re-started, and brought the account back up, there it was...flashin at me. fuckin bastards.

sidenote...we sold that exact same wii system about 25 minutes later. kids paid cash :D

[HardcoreKeith]

You can do a prepaid prior to selling the system to keep from having that happen. Works wonders to keep from doing credits.

visa 269.99 prepaid

Or PA it, ring up the item, and then FORCE.

But no one's really going to do any of this.

[sar94pga]

Or PA it, ring up the item, and then FORCE.

But no one's really going to do any of this.

actually, we talked about that on our conference call. its been so long since we have done that, i forgot all about it. haha d-bals. ahhh the good ole days.

[need answers]

the issue is...the real issue for any member of the management team..is they don't want to be responsible for that $100.00 credit. that blows your retail credit line for the week.

that is why...once again....our credit system SUCKS. i understand that it takes revenue away from the stores...but....its not my store's fault that guitar hero system is defective.




Are you whining?

[zooworker]

Are you whining?
No she is just stating a fact about credits, you are the whiner...

[need answers]

No she is just stating a fact about credits, you are the whiner...

I too have stated facts:

a) The POS systems sucks ass

b) The credit system/refund/exchange systems sucks ass

c) Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family.

d) Blockbuster is not employee/customer friendly

e) The inventory kits are outdated, cumbersome and completely ridiculous

f) If Blockbuster wants to compete in the retail market, they must loose their antiquated ideas (refer to "b")

g) As employees we should not have to give customers the third degree when they want to purchase high priced items for fear of the credit card being declined....pa 1 does nothing if the items cost is $300+

h) There should be a line item void; credits should not even be a discussion; particularly if you haven't even tendered the transaction

i) Post voids are used by virtually every retailer....why not Blockbuster

j) We ARE pissing off the customer

k) Blockbuster invests in ridiculous merchandise (4th of July; Raiders of the Lost Ark.....need I say more?) which is wasteful business practices.....because, invariably, the merchandise will be destroyed; which entails more labor hours



.......I'm not whining, I'm speaking factually and isn't it funny everyone in my district concurs with my observations.....which are there observations also......they don't defend the stupidity


BTW, complaining about the customer, when you know full well working in retail requires working with the public........is the stupidest thing I've ever come across and I would consider it whining. I mean, didn't you know when you accepted the position you'd be working with the public.

All of the examples I stated above, an employee would not be aware of until AFTER acceptance of the position.

[girl_growler]

Is there a way to just make the forum ignore someone? I could be really happy if I never had to read any of 'need answers' posts again. There is less whining in a preschool.

[need answers]

Is there a way to just make the forum ignore someone? I could be really happy if I never had to read any of 'need answers' posts again. There is less whining in a preschool.


Can you dispute any of the FACTS I have posted? I seriously doubt it since I have looked at previous thread and posts by those who consider what I post whining.....but they have already given their input about the exact same issues prior to me ever discovering the board.

I'm a realist; I don't whine. Blockbuster is losing customers, their stock is declining at a steady pace.....all due to poor business decisions and horrible business practices.

For god's sake, the friggin' forum is called ihateblockbuster.com

[zooworker]

Can you dispute any of the FACTS I have posted? I seriously doubt it since I have looked at previous thread and posts by those who consider what I post whining.....but they have already given their input about the exact same issues prior to me ever discovering the board.

I'm a realist; I don't whine. Blockbuster is losing customers, their stock is declining at a steady pace.....all due to poor business decisions and horrible business practices.

For god's sake, the friggin' forum is called ihateblockbuster.com
Whiner.......is that all you do is complain about your job and the company? Why don't you quit.....McDonalds is hiring.
And yes things are outdated, but the company is trying to make ends meet. It will take awhile, in the meantime it's people like you who hurt the company . Instead of your complaints, get out there and sell. Can't sell? then get out of retail. Oh, and take your 10ft pole sex toy with you.

[need answers]

Whiner.......is that all you do is complain about your job and the company? Why don't you quit.....McDonalds is hiring.
And yes things are outdated, but the company is trying to make ends meet. It will take awhile, in the meantime it's people like you who hurt the company . Instead of your complaints, get out there and sell. Can't sell? then get out of retail. Oh, and take your 10ft pole sex toy with you.

Actually my store was number one in the district for presales. Movies pass was difficult, but not impossible. We did what was required; my store is located in an area with a lot of customers who are tourists. Since the movie pass works only in the store where originally purchased; it was a hard sell. We kick ass on Rewards because it can be used at any Blockbuster. My store is one of the lowest volume stores in the district but we managed to do minimum of 40 Rewards per week. Personally, I'd rather push Rewards because in the long term, you'll definitely get more revenue from Rewards members than movie pass customer. Movie pass customers don't want to spend a dime......they just want to exchange their movie......just like the online customers.

I've accepted a job elsewhere for a company with a reputation for being employee and customer friendly. The company is not trying to make ends meet, they already do.......and it was not achieved by cutting back and using substandard equipment, pissing off customers and cutting payroll hours to the point of unsafe conditions for its employees.

I start the beginning of September. I believe in integrity and good work ethics. As long as I'm still employed with Blockbuster, morale in my store remains high. My employees love coming to work and some have already given their notice because I have resigned. Given my current dismay at my employer, sales remain high and we're upselling like crazy.

[turtletime]

Are you whining?

Sar doesn't whine. You whine. So, please, taking your sniveling snot nose self outta here.

Can you dispute any of the FACTS I have posted? I seriously doubt it since I have looked at previous thread and posts by those who consider what I post whining.....but they have already given their input about the exact same issues prior to me ever discovering the board.


facts?????? all i saw in your long, rambling post on nothingness was a bunch of "sucks ass" opinions. No way in hell would any body ever take your "facts" as anything more than what they are, your worthless opinion.

now, please, get aids and die, bitch!

[need answers]

Sar doesn't whine. You whine. So, please, taking your sniveling snot nose self outta here.



facts?????? all i saw in your long, rambling post on nothingness was a bunch of "sucks ass" opinions. No way in hell would any body ever take your "facts" as anything more than what they are, your worthless opinion.

now, please, get aids and die, bitch!

Which of the facts that I've posted are opinions?


a) The POS systems sucks ass - so you think it's a great system?

b) The credit system/refund/exchange systems sucks ass - this is my opinion and not factual information?

c) Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family. This is common sense and perhaps my opinion. But in this regards, my opinion is my reality and I err on the side of caution, not only for my safety, the safety of friends, family and my coworkers.

d) Blockbuster is not employee/customer friendly. You can honestly tell me Blockbuster is employee and customer friendly? If so, you're living in a fantasy world.

e) The inventory kits are outdated, cumbersome and completely ridiculous. You're telling me they are not?

f) If Blockbuster wants to compete in the retail market, they must loose their antiquated ideas (refer to "b") Their stock is declining.....that is a fact.

g) As employees we should not have to give customers the third degree when they want to purchase high priced items for fear of the credit card being declined....pa 1 does nothing if the items cost is $300+. Perhaps an opinion, but in order to compete in a retail environment, Blockbuster needs to move into the millenium.....so I believe this is fact.

h) There should be a line item void; credits should not even be a discussion; particularly if you haven't even tendered the transaction. Common sense; perhaps not fact....definitely not rocket science

i) Post voids are used by virtually every retailer....why not Blockbuster. This is a FACT

j) We ARE pissing off the customer. This is an undisputable FACT

k) Blockbuster invests in ridiculous merchandise (4th of July; Raiders of the Lost Ark.....need I say more?) which is wasteful business practices.....because, invariably, the merchandise will be destroyed; which entails more labor hours. Again....FACT

[The Omen]

Which of the facts that I've posted are opinions?


a) The POS systems sucks ass - so you think it's a great system?

b) The credit system/refund/exchange systems sucks ass - this is my opinion and not factual information?

c) Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family. This is common sense and perhaps my opinion. But in this regards, my opinion is my reality and I err on the side of caution, not only for my safety, the safety of friends, family and my coworkers.

d) Blockbuster is not employee/customer friendly. You can honestly tell me Blockbuster is employee and customer friendly? If so, you're living in a fantasy world.

e) The inventory kits are outdated, cumbersome and completely ridiculous. You're telling me they are not?

f) If Blockbuster wants to compete in the retail market, they must loose their antiquated ideas (refer to "b") Their stock is declining.....that is a fact.

g) As employees we should not have to give customers the third degree when they want to purchase high priced items for fear of the credit card being declined....pa 1 does nothing if the items cost is $300+. Perhaps an opinion, but in order to compete in a retail environment, Blockbuster needs to move into the millenium.....so I believe this is fact.

h) There should be a line item void; credits should not even be a discussion; particularly if you haven't even tendered the transaction. Common sense; perhaps not fact....definitely not rocket science

i) Post voids are used by virtually every retailer....why not Blockbuster. This is a FACT

j) We ARE pissing off the customer. This is an undisputable FACT

k) Blockbuster invests in ridiculous merchandise (4th of July; Raiders of the Lost Ark.....need I say more?) which is wasteful business practices.....because, invariably, the merchandise will be destroyed; which entails more labor hours. Again....FACT

90 % of this post is opinion

whenever you make the statement that something sucks that would be an opinion.

if you were to just say the system was old that would be a fact

Now I hope you read book after you are done fucking yourself

[Koron]

a) The POS systems sucks ass - so you think it's a great system?


The POS system is actually fairly robust. It allows for everything we NEED to do our jobs at the point of sale menu. Just because you don't like using it, does not mean it sucks ass.

There is an old adage: If it ain't broke, don't fix it!

This applies here. While you may consider certain aspects such as the credits to be a poor implementation, that is not the fault of the POS, but of our corporate office.


b) The credit system/refund/exchange systems sucks ass - this is my opinion and not factual information?

In what way does this suck ass as you put it. You have left no factual basis for this conculsion. Perhaps you don't like how the company handles them? I see the POS being able to handle them just fine.


c) Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family. This is common sense and perhaps my opinion. But in this regards, my opinion is my reality and I err on the side of caution, not only for my safety, the safety of friends, family and my coworkers.

Again, as many people have said, go somewhere else. We are small stores that have no need of a second person sometimes. How many times have you walked into a mom and pop store, or any store that does not do high volume and seen more than 1 person working?

You can get hurt, robbed, raped, and any other number of things regardless of how many people are there.


d) Blockbuster is not employee/customer friendly. You can honestly tell me Blockbuster is employee and customer friendly? If so, you're living in a fantasy world.

Blockbuster is quite employee friendly. They offer damn good benefits, very competitive salaries, and stability. Sure they push us to sell more, but show me one place that won't do the same.

As for being customer friendly, how are we not? I for one make damn certain my customers are happy and not a single program we offer doesn't help at least one customer.

I damn well know I do way too many credits to be nice to customers.


e) The inventory kits are outdated, cumbersome and completely ridiculous. You're telling me they are not?

Yes a bit cumbersome, but not outdated. They work and quite frankly sending out wireless ones because a few employees bitch about it is not worth the money it would cost the company to do so.

Get over it.


f) If Blockbuster wants to compete in the retail market, they must loose their antiquated ideas (refer to "b") Their stock is declining.....that is a fact.

Please elaborate. You can't make a statement but give no details if you want someone to agree with you.


g) As employees we should not have to give customers the third degree when they want to purchase high priced items for fear of the credit card being declined....pa 1 does nothing if the items cost is $300+. Perhaps an opinion, but in order to compete in a retail environment, Blockbuster needs to move into the millenium.....so I believe this is fact.

How are we giving them the third degree? All you do is check their credit card and lisence to ensure they are the person and then do a visa amount prepaid and avoid any problems. If it declines, well then you don't have to worry about a damn thing.


h) There should be a line item void; credits should not even be a discussion; particularly if you haven't even tendered the transaction. Common sense; perhaps not fact....definitely not rocket science

I have to agree here that we should be able to void without it counting against us. However keeping your credits low should always be a priority else you have way too many employees abusing the system.


i) Post voids are used by virtually every retailer....why not Blockbuster. This is a FACT

Please show proof before claiming something is a fact.


j) We ARE pissing off the customer. This is an undisputable FACT

How in the hell can you generalize this statement for the entire company. Just because you suck ass at what you do, does not mean we all do. My customers love coming in to my store and chatting for 10 to 20 minutes each day. If we were pissing off the customers, I wouldn't have grown my active base from 2400 to 3200 in a year.

Again please post proof for you claims.


k) Blockbuster invests in ridiculous merchandise (4th of July; Raiders of the Lost Ark.....need I say more?) which is wasteful business practices.....because, invariably, the merchandise will be destroyed; which entails more labor hours. Again....FACT


And yet our profit margins on these items which sell like crazy if merchandised properly is quite high. Please do a little research into business before making wild claims such as this. You obviously do not understand a thing about increasing your average check.


All in all it simply sounds like you have no clue as to how to do your job or any of the reasons we need to do it a certain way. Before you bash a company please do a little research prior.

Thank you and now please fuck off and die and let us who can and want to do the job do so.

Buh-bye.

[AbandonedDreams]

Which of the facts that I've posted are opinions?



c) Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family. This is common sense and perhaps my opinion. But in this regards, my opinion is my reality and I err on the side of caution, not only for my safety, the safety of friends, family and my coworkers.


Maybe if your family members were smart enough to learn how to defend themselves or call for help, you'd be less worried about it. I've never had a problem working alone, because I know if I was to be attacked or someone tried to rape me, I'd know how to act to be able to prevent it. I'm not saying there aren't acceptions, I know a few people here have been raped/mugged/robbed before, but if the female feels okay working alone, then its really no one's business but hers.


so I believe this is fact.

Just because you believe it doesn't make it true. It actually makes it opinion. Look up the word fact.


I haven't even been around much lately so I have no idea what you did to piss off everyone else, but you're pissing me off now too.

[zooworker]

j) We ARE pissing off the customer
.
You might be but not we.....

[turtletime]

oh, need answers...you poor, poor ignorant child. http://www.clipartof.com/images/emoticons/xsmall2/1221_blue.gif

[need answers]

The average check in my store exceeds $8.00 per transaction.....so try again.

[brantheman]

The average check in my store exceeds $8.00 per transaction.....so try again.

http://sachiniti.files.wordpress.com/2007/09/mother-teresa-in-india.jpg

[need answers]

You might be but not we.....


Dumbass, it's not me, nor is it you that's pissing off the customer.....it's Blockbuster business model. I'm sure your customers love you as much as mine love me. The regulars are sorry to see me go, as I'm certain your regular customers would be sorry to see you go.

[need answers]

http://sachiniti.files.wordpress.com/2007/09/mother-teresa-in-india.jpg

Do I have to send you the report? I work in a very affluent area.

[turtletime]

The average check in my store exceeds $8.00 per transaction.....so try again.

ooooohhh, 8 an hour, huh? Hell, skippy, that ain't even the minimum wage where we live!

[Koron]

The average check in my store exceeds $8.00 per transaction.....so try again.

And you're proud of only 8.00 average check? My DM would have my ass if I ever let my average check fall below 9.25

[need answers]

ooooohhh, 8 an hour, huh? Hell, skippy, that ain't even the minimum wage where we live!

Hey Skippy, apparently you're not he brightest bulb in the box now are you?

[need answers]

And you're proud of only 8.00 average check? My DM would have my ass if I ever let my average check fall below 9.25

Oh really? I've not seen any store have an average check of $9.25 in the three districts I'm familiar with and have seen the report of all 44 stores.

That's amazing though, keep up the good work! :cool: With figures that good, you're wasting your talent.

[zooworker]

Oh really? I've not seen any store have an average check of $9.25 in the three districts I'm familiar with and have seen the report of all 44 stores.

That's amazing though, keep up the good work! :cool: With figures that good, you're wasting your talent.
We have a few here that average that, but most part around 8.25.
Well good luck Need answers, your going to need it. You have a lot to learn about working in reatil corp america.....

[turtletime]

Hey Skippy, apparently you're not he brightest bulb in the box now are you?

well, let's see...i'm smart enough to know that the $8 an hour that you are claiming to be the average for your store is less than the minimum wage in the area in which i reside.

I'm also smart enough to know that all the bulbs in the box are the same brightness. See, when they are sitting in the box, they have no electricity. Therefore, they aren't really bright. Now, if you had said, you're not the brightest bulb in the chandelier instead, that would have been, although factually incorrect, at least an accurate possibility, provided the power switch was turned on and electricity was making it through.

But, I forgot, you aren't even smart enough to understand the difference between fact and opinion...how on earth can I expect you to comprehend such things as box vs. power source.

[turtletime]

And you're proud of only 8.00 average check? My DM would have my ass if I ever let my average check fall below 9.25
Oh really? I've not seen any store have an average check of $9.25 in the three districts I'm familiar with and have seen the report of all 44 stores.

That's amazing though, keep up the good work! :cool: With figures that good, you're wasting your talent.

yes, koron, i mean, obviously if need answers has seen the numbers for all 44 stores in 3 districts, then obviously any other district in the country will have the same numbers!!!! :rolleyes: Never mind that in some states, $8 an hour would be illegal pay, but hey, need answers has seen the report of all 44 stores!!!! :rolleyes:

[need answers]

The reference to average check is the calculation of what the customer spends per transactions during the day. There was no reference to minimum wage.

If you're still having difficulty comprehending; if a store makes $20K per week and there are approximately 2500 transactions in that week, the average dollar transaction per customer would be $8.

BTW, my highest paid CSR makes $10 per hour. But I'm not exactly sure what that has to do with average check. Perhaps you could explain.

[need answers]

We have a few here that average that, but most part around 8.25.
Well good luck Need answers, your going to need it. You have a lot to learn about working in reatil corp america.....


Really? Why is that? That's exactly what I've been doing for almost 15 years; 8 of which were in a big box retailer that makes $90K per week with an average dollar per transaction of $30; 30 employees on the payroll and hundreds of various products and services. We didn't call our delivery Pool Point, but "load" which came 2X per week and each delivery was at least 25 pallets of merchandise. We dealt with price audits from weights and measures and various other audits either done internally or externally; IE according to OSHA standards.

See what you're having trouble understanding is, I have actually been in the RETAIL environment the better part of my career; with employers who know how to compete in a retail environment........not a company that is TRANSITIONING and from the looks of things failing in retail.

Without going into detail about my resume, the big box retailers I have worked for actually have POS systems that are Windows based, cordless scanners, hire outside inventory companies that don't use extension cords and headsets, handheld scanners to do price checks, inventory counts, check for quantity on hands, make and print labels, registers designed to run smoothly and efficiently which rarely break down; line item voids, post voids, customer friendly return/exchange policies, on screen inventory corrections, receipt look and the ability to reprint a receipt for a customer......so they can RETURN or EXCHANGE a product......pretty much with no questions asked. Receiving of merchandise is efficient and not once in all those years did I ever have any product scan improperly. It occurs almost on a weekly basis with Blockbuster and various Action Memos sent to correct the mistake made at the corporate level. I mean jeez, recently we had candy that scanned as French movies.

And for the security of store personnel, the cash drops and petty cash are in a safe inside a LOCKED office. Counting the tills is NEVER done on the sales floor at the register. Oh and what a concept........all retailers who I have ever worked for had a policy in place and no employee could ever work alone during business operations. Any typical day, MOD's actually have overlapping schedules.

Blockbuster is a long way from being competitive as a retailer and even further away from being employee and customer friendly.

[need answers]

Maybe if your family members were smart enough to learn how to defend themselves or call for help, you'd be less worried about it. I've never had a problem working alone, because I know if I was to be attacked or someone tried to rape me, I'd know how to act to be able to prevent it. I'm not saying there aren't acceptions, I know a few people here have been raped/mugged/robbed before, but if the female feels okay working alone, then its really no one's business but hers.


This has to be the most ignorant post I've ever encountered. Are you trying to say, being a victim boils down to someone not learning how to defend themselves? You're actually saying, that if you were attacked, because you have no problem working alone, you'd be able to prevent it? Jeez, perhaps you could put your skills to good use and actually make money off this specialized talent you have. Even trained law enforcement fall victim to crime. What's your secret? Shit, if I were you, I'd quit the retail industry altogether and coordinate my talent and be a consultant for people who work in dangerous careers. I think you're fucking awesome!

BTW, the correct spelling is "exceptions" not acceptions.

[AbandonedDreams]

hey, quit being a chauvenistic asshole. you missed my point entirely, but i've decided you like to argue with everyone about everything, and so im ignoring you. i would recommend that everyone else do the same and maybe he'll fuck off.

[need answers]

hey, quit being a chauvenistic asshole. you missed my point entirely, but i've decided you like to argue with everyone about everything, and so im ignoring you. i would recommend that everyone else do the same and maybe he'll fuck off.

Hey, that's how I roll and apparently you had difficulty ignoring me because you posted almost immediately after mine. I'm not arguing, I'm debating.

So what exactly is your point? I believe I comprehended what you were saying. You said, you have no problem working alone and would know how to handle yourself if a situation arose where you may either be raped, robbed and/or mugged....therefore you would be able to thwart of the attack. You also claimed it had something to do with intelligence and that me and my family aren't intelligent enough to defend ourselves.

If you notice, I have completely ignored comments of those here who have wished harm, aids or for me to die. Which truly is worse? Me being very persistent in my views regarding Blockbuster's business model or someone who doesn't particularly like my point of view and deciding to wish me harm. Don't get me wrong, I could care less how I'm attacked or if ill is wished upon me by anonymous people on a message board. My character is one that I don't stroke anyone's ego, not concerned if my opinion pisses anyone off; and admittedly I am very abrupt.

[zooworker]

Really? Why is that? That's exactly what I've been doing for almost 15 years; 8 of which were in a big box retailer that makes $90K per week with an average dollar per transaction of $30; 30 employees on the payroll and hundreds of various products and services. We didn't call our delivery Pool Point, but "load" which came 2X per week and each delivery was at least 25 pallets of merchandise. We dealt with price audits from weights and measures and various other audits either done internally or externally; IE according to OSHA standards.

See what you're having trouble understanding is, I have actually been in the RETAIL environment the better part of my career; with employers who know how to compete in a retail environment........not a company that is TRANSITIONING and from the looks of things failing in retail.

Without going into detail about my resume, the big box retailers I have worked for actually have POS systems that are Windows based, cordless scanners, hire outside inventory companies that don't use extension cords and headsets, handheld scanners to do price checks, inventory counts, check for quantity on hands, make and print labels, registers designed to run smoothly and efficiently which rarely break down; line item voids, post voids, customer friendly return/exchange policies, on screen inventory corrections, receipt look and the ability to reprint a receipt for a customer......so they can RETURN or EXCHANGE a product......pretty much with no questions asked. Receiving of merchandise is efficient and not once in all those years did I ever have any product scan improperly. It occurs almost on a weekly basis with Blockbuster and various Action Memos sent to correct the mistake made at the corporate level. I mean jeez, recently we had candy that scanned as French movies.

And for the security of store personnel, the cash drops and petty cash are in a safe inside a LOCKED office. Counting the tills is NEVER done on the sales floor at the register. Oh and what a concept........all retailers who I have ever worked for had a policy in place and no employee could ever work alone during business operations. Any typical day, MOD's actually have overlapping schedules.

Blockbuster is a long way from being competitive as a retailer and even further away from being employee and customer friendly.
Man, I wish you luck and you piss on it, so just FUCK OFF!!! Asshole, I have been in retail longer than you,and it's apparent you can't keep a job at those either. FUCKING WHINER!
So take your 10ft sex pole and FUCK YOURSELF BITCH!!!

[need answers]

Man, I wish you luck and you piss on it, so just FUCK OFF!!! Asshole, I have been in retail longer than you,and it's apparent you can't keep a job at those either. FUCKING WHINER!
So take your 10ft sex pole and FUCK YOURSELF BITCH!!!

Wow, such hostility. That's way too much emotion and energy for me to waste on anonymous posters on a message board. You sure seem to find your way to comment on my posts a lot. Why waste your energy and allow me to cause such negativity and hostility that you actually resort to using such foul language when referencing me? I got under your skin a little huh? A little thin skinned are we?

Oh and good for you that you've been in retail longer than me. I can't imagine being as successful as you and continuing your employment with Blockbuster when there are so many other retailers out there with higher pay and more user friendly equipment. Oh well, to each his own I suppose.

[zooworker]

Wow, such hostility. That's way too much emotion and energy for me to waste on anonymous posters on a message board. You sure seem to find your way to comment on my posts a lot. Why waste your energy and allow me to cause such negativity and hostility that you actually resort to using such foul language when referencing me? I got under your skin a little huh? A little thin skinned are we?

Oh and good for you that you've been in retail longer than me. I can't imagine being as successful as you and continuing your employment with Blockbuster when there are so many other retailers out there with higher pay and more user friendly equipment. Oh well, to each his own I suppose.
Then why did you reply?

[turtletime]

The reference to average check is the calculation of what the customer spends per transactions during the day. There was no reference to minimum wage.

If you're still having difficulty comprehending; if a store makes $20K per week and there are approximately 2500 transactions in that week, the average dollar transaction per customer would be $8.

BTW, my highest paid CSR makes $10 per hour. But I'm not exactly sure what that has to do with average check. Perhaps you could explain.

my bad. see, normally when some little pissant comes on here spouting shit, they always resort to trying to compare paychecks. so, since you appear to be running along with the norm, i just automatically went there. :D

[need answers]

Then why did you reply?

I never said I was going to ignore anyone. I was merely saying that I'm thick skinned, I could care less if I'm personally attacked for my views and don't resort to calling someone a 4 letter word and having such contempt someone who is an anonymous poster is a waste of my energy. I'm a fast typist, so responding via a post takes no energy. I don't go to message boards to make friends.

As for you Turtletime, I was not the one to initially discuss minimum wage. I stayed completely on topic and was discussing average check. But since you didn't "get it" and still seem to be having difficulty, I made reference to the highest paid CSR in my store; it had nothing to do with wage comparison. You are the one who made the comparison and poo pooed my reference to the average check of $8 and how that's not even minimum wage where you live. So what? Who cares? I could give a shit who makes more than whom. I'm still not sure why average check was comprehended by you as minimum wage.

[turtletime]

If you notice, I have completely ignored comments of those here who have wished harm, aids or for me to die. Which truly is worse? Me being very persistent in my views regarding Blockbuster's business model or someone who doesn't particularly like my point of view and deciding to wish me harm. Don't get me wrong, I could care less how I'm attacked or if ill is wished upon me by anonymous people on a message board. My character is one that I don't stroke anyone's ego, not concerned if my opinion pisses anyone off; and admittedly I am very abrupt.

yes, you are the ultimate in completely ignoring things. instead, you just make up your own little shit and claim they are "facts".

Or, even better, you try to slam somebody with something that doesn't even go with what they are talking about...for example,

the more the merrier, but more than a mouthful is a waste.So you have a little pecker; that's OK, it's the motion, not the meat that counts. Just look on the bright side, your significant other doesn't have to worry about a gag reflex.

you do understand that CBW wasn't making a reference to a penis, right? let me break this down for you...CBW was talking about big/large boobs, tits, breasts, mammary glands, tatas, fun bags, juicy jiggly kickballs. From there, you tried to insult him with a small penis comment. You are a pathetic, juvenile individual. I'm sure you are enjoyed over on whatever website you are pulling your info off of, but over here, you are nothing more than the little annoying gnat.

Now, please, since you "claim" you are leaving BBI, why don't you just do us a favor and leave here as well?? Please. See, I even asked nicely.

[turtletime]

I never said I was going to ignore anyone. I was merely saying that I'm thick skinned, I could care less if I'm personally attacked for my views and don't resort to calling someone a 4 letter word and having such contempt someone who is an anonymous poster is a waste of my energy. I'm a fast typist, so responding via a post takes no energy. I don't go to message boards to make friends.

As for you Turtletime, I was not the one to initially discuss minimum wage. I stayed completely on topic and was discussing average check. But since you didn't "get it" and still seem to be having difficulty, I made reference to the highest paid CSR in my store; it had nothing to do with wage comparison. You are the one who made the comparison and poo pooed my reference to the average check of $8 and how that's not even minimum wage where you live. So what? Who cares? I could give a shit who makes more than whom. I'm still not sure why average check was comprehended by you as minimum wage.


fast typist but apparently slow reader and even slower at comprehending??? Already answered you, genius.

[need answers]

yes, you are the ultimate in completely ignoring things. instead, you just make up your own little shit and claim they are "facts".

Or, even better, you try to slam somebody with something that doesn't even go with what they are talking about...for example,



you do understand that CBW wasn't making a reference to a penis, right? let me break this down for you...CBW was talking about big/large boobs, tits, breasts, mammary glands, tatas, fun bags, juicy jiggly kickballs. From there, you tried to insult him with a small penis comment. You are a pathetic, juvenile individual. I'm sure you are enjoyed over on whatever website you are pulling your info off of, but over here, you are nothing more than the little annoying gnat.

Now, please, since you "claim" you are leaving BBI, why don't you just do us a favor and leave here as well?? Please. See, I even asked nicely.

Please go back and read the entire thread. That was made when someone made reference to bra size. So I in turn made reference to the male anatomy. I think I'm playing by the same rules most members adhere to.

[need answers]

fast typist but apparently slow reader and even slower at comprehending??? Already answered you, genius.

I thought you were going to ignore me. Give me a good debate.....something I can sink my teeth into.

[turtletime]

Please go back and read the entire thread. That was made when someone made reference to bra size. So I in turn made reference to the male anatomy. I think I'm playing by the same rules most members adhere to.

Yes, dear, I know when CBW made the reference, and what he was referring to. Thank you for basically just saying the exact same thing I just said to you. My point is, you want to imply that you are some innocent who is only coming here to make comments about BBI business related things, yet you tried to whip out insults in another thread. Not only that, but you tried to insult somebody who hadn't even said anything negative to you??

I thought you were going to ignore me. Give me a good debate.....something I can sink my teeth into.

Please show me where I said that???????

[need answers]

Yes, dear, I know when CBW made the reference, and what he was referring to. Thank you for basically just saying the exact same thing I just said to you. My point is, you want to imply that you are some innocent who is only coming here to make comments about BBI business related things, yet you tried to whip out insults in another thread. Not only that, but you tried to insult somebody who hadn't even said anything negative to you??



Please show me where I said that???????

My apologies, I confused you with abandoned dreams.

[Aphrodite]

Really? Why is that? That's exactly what I've been doing for almost 15 years; 8 of which were in a big box retailer that makes $90K per week with an average dollar per transaction of $30; 30 employees on the payroll and hundreds of various products and services. We didn't call our delivery Pool Point, but "load" which came 2X per week and each delivery was at least 25 pallets of merchandise. We dealt with price audits from weights and measures and various other audits either done internally or externally; IE according to OSHA standards.

See what you're having trouble understanding is, I have actually been in the RETAIL environment the better part of my career; with employers who know how to compete in a retail environment........not a company that is TRANSITIONING and from the looks of things failing in retail.

Without going into detail about my resume, the big box retailers I have worked for actually have POS systems that are Windows based, cordless scanners, hire outside inventory companies that don't use extension cords and headsets, handheld scanners to do price checks, inventory counts, check for quantity on hands, make and print labels, registers designed to run smoothly and efficiently which rarely break down; line item voids, post voids, customer friendly return/exchange policies, on screen inventory corrections, receipt look and the ability to reprint a receipt for a customer......so they can RETURN or EXCHANGE a product......pretty much with no questions asked. Receiving of merchandise is efficient and not once in all those years did I ever have any product scan improperly. It occurs almost on a weekly basis with Blockbuster and various Action Memos sent to correct the mistake made at the corporate level. I mean jeez, recently we had candy that scanned as French movies.

And for the security of store personnel, the cash drops and petty cash are in a safe inside a LOCKED office. Counting the tills is NEVER done on the sales floor at the register. Oh and what a concept........all retailers who I have ever worked for had a policy in place and no employee could ever work alone during business operations. Any typical day, MOD's actually have overlapping schedules.

If your previous job was so wonderfully fabulous Im confused as to why you left there to work at Blockbuster - a company you seem to loathe?

Workers should NEVER work alone (which, BTW I just learned yesterday, BB used to have a policy making it mandatory they never work alone)....this is not a matter of whining; it is a matter of common sense. I wouldn't want my daughter to ever work alone in a retail establishment; nor any other female member of my family.

This comment is outragous and incredibly sexist of you. You say wouldnt want your daughter or female relative working alone, but are perfectly happy to send you son off to his imagined doom. :rolleyes:

I think what AD was trying to say is that she refuses to be a victim and I agree with that.

Crimes dont only happen to lone workers either. When my store was held up at gunpoint, the fact that there were two employees working didnt seem to deter the man with the gun from trying to rob us. Was it scary? Yes. Did it stop me from being back at work the next day? No fucking way did it. (for the record, that junkie fucker got nothing :p)

You can blah blah blah all day about single cover, but if the shop doesnt generate enough business for double cover then it wont get it. You berated Blockbuster earlier for its poor business practices, but double cover in every store, whether its needed or not would be a far stupider move and drain on resorces than a few inventory losses.

[Woodstock]

Really? Why is that? That's exactly what I've been doing for almost 15 years; 8 of which were in a big box retailer that makes $90K per week with an average dollar per transaction of $30; 30 employees on the payroll and hundreds of various products and services. We didn't call our delivery Pool Point, but "load" which came 2X per week and each delivery was at least 25 pallets of merchandise. We dealt with price audits from weights and measures and various other audits either done internally or externally; IE according to OSHA standards.

See what you're having trouble understanding is, I have actually been in the RETAIL environment the better part of my career; with employers who know how to compete in a retail environment........not a company that is TRANSITIONING and from the looks of things failing in retail.

Without going into detail about my resume, the big box retailers I have worked for actually have POS systems that are Windows based, cordless scanners, hire outside inventory companies that don't use extension cords and headsets, handheld scanners to do price checks, inventory counts, check for quantity on hands, make and print labels, registers designed to run smoothly and efficiently which rarely break down; line item voids, post voids, customer friendly return/exchange policies, on screen inventory corrections, receipt look and the ability to reprint a receipt for a customer......so they can RETURN or EXCHANGE a product......pretty much with no questions asked. Receiving of merchandise is efficient and not once in all those years did I ever have any product scan improperly. It occurs almost on a weekly basis with Blockbuster and various Action Memos sent to correct the mistake made at the corporate level. I mean jeez, recently we had candy that scanned as French movies.

And for the security of store personnel, the cash drops and petty cash are in a safe inside a LOCKED office. Counting the tills is NEVER done on the sales floor at the register. Oh and what a concept........all retailers who I have ever worked for had a policy in place and no employee could ever work alone during business operations. Any typical day, MOD's actually have overlapping schedules.

Blockbuster is a long way from being competitive as a retailer and even further away from being employee and customer friendly.


Need Answers - not all retail companies are run like that. One of them that I worked at, it was common place to work by yourself for your whole shift. That place had a computer POS that would make Blockbusters look like it was state of the art, no line item voids, unable to manually change the price without using a register key, no portable scanner (except for the one that we used to daily out at the end of the night, which we would also use for transfers to DC), and we were unable to print up UPC labels (if one fell off, we would hand write the part number on one). We did have Regis (is that right?) come in and do our inventory, but a MOD had to stay. We also had to do our own maintance on the store everything from painting doors to switching out the computer hard drive with computer support talking you through how to do it over the phone. We also would count the tills down right on the counter, however we would only do this if the store was closed. We were only allowed to do cash drops if they were over $1,500.00 so we could take them to the bank. We didn't even have a safe!! The deposit was run at night, sometimes as late as midnight, with two people present. I was nearly robbed, but that was the banks fault (they put the night drop box in a poorly lit section of the parking lot, with a blind spot two feet from it. My staff and I knew to pull ahead to look into the blind spot before getting out of the car.).

Anyway, part of the problem that I see between NA and the rest of the board is that NA has experience working in a big box store and that is not something that BBV is.

[need answers]

Need Answers - not all retail companies are run like that. One of them that I worked at, it was common place to work by yourself for your whole shift. That place had a computer POS that would make Blockbusters look like it was state of the art, no line item voids, unable to manually change the price without using a register key, no portable scanner (except for the one that we used to daily out at the end of the night, which we would also use for transfers to DC), and we were unable to print up UPC labels (if one fell off, we would hand write the part number on one). We did have Regis (is that right?) come in and do our inventory, but a MOD had to stay. We also had to do our own maintance on the store everything from painting doors to switching out the computer hard drive with computer support talking you through how to do it over the phone. We also would count the tills down right on the counter, however we would only do this if the store was closed. We were only allowed to do cash drops if they were over $1,500.00 so we could take them to the bank. We didn't even have a safe!! The deposit was run at night, sometimes as late as midnight, with two people present. I was nearly robbed, but that was the banks fault (they put the night drop box in a poorly lit section of the parking lot, with a blind spot two feet from it. My staff and I knew to pull ahead to look into the blind spot before getting out of the car.).

Anyway, part of the problem that I see between NA and the rest of the board is that NA has experience working in a big box store and that is not something that BBV is.

I can respect that; particularly the part about the comparison of my experience working in a big box retailer.

If I'm not mistaken, the company is called RGIS.

As far as the reason I accepted the position with Blockbuster; I was told during my interview Blockbuster is an employee friendly company. It's all relative to our own personal experience and yours or my perception is our reality.

[zooworker]

Anyway, part of the problem that I see between NA and the rest of the board is that NA has experience working in a big box store and that is not something that BBV is.
I have worked in a big box store before, ran the computer dept. And I will never go back to that again. I prefer the smaller store atmosphere, and not having someone looking down your neck all the time.

[sar94pga]

I have worked in a big box store before, ran the computer dept. And I will never go back to that again. I prefer the smaller store atmosphere, and not having someone looking down your neck all the time.

i worked at lowe's for 3 years before i came to blockbuster. and i HATED working at a big box. (i had previously worked for a small, local lumber store)

Sure there where tons of people working in the store. So i was never "alone" but there were many, many many shifts where i ran the department alone. and that is far more stressful than working a Wednesday alone at blockbuster. There was no such thing as "teamwork" there. it was every department for themselves.

Its just completely different. its like comparing apples to oranges. In the retail world anyway. Blockbuster is a family store. as much as it can be. Its the type of retail we are in. there are 3 places open on Christmas day, gas stations, the movie theaters and blockbuster. And i'd rather have my store open, and work, and have that day's revenue in the books. than be closed.

[DavidNewlySL]

i worked at lowe's for 3 years before i came to blockbuster. and i HATED working at a big box. (i had previously worked for a small, local lumber store)

Sure there where tons of people working in the store. So i was never "alone" but there were many, many many shifts where i ran the department alone. and that is far more stressful than working a Wednesday alone at blockbuster. There was no such thing as "teamwork" there. it was every department for themselves.

Its just completely different. its like comparing apples to oranges. In the retail world anyway. Blockbuster is a family store. as much as it can be. Its the type of retail we are in. there are 3 places open on Christmas day, gas stations, the movie theaters and blockbuster. And i'd rather have my store open, and work, and have that day's revenue in the books. than be closed.


It is also known, (statistically proven), that it is cheaper for a store to stay open then for it to close, (711 is a prime example and u forgot to mention them, they are open too) :)

[sar94pga]

It is also known, (statistically proven), that it is cheaper for a store to stay open then for it to close, (711 is a prime example and u forgot to mention them, they are open too) :)


you would naturally assume that there is a 7/11 anywhere near me. :D

[DavidNewlySL]

you would naturally assume that there is a 7/11 anywhere near me. :D

ur right, sorry for assumptions, but i love 711 :)

[johnlow71]

david do you want in my yahoo fantasy football league? you missed the cbs one?

[DavidNewlySL]

david do you want in my yahoo fantasy football league? you missed the cbs one?

i just never had enough online time to jump on it..send me link.

[johnlow71]

alright ill send you link for yahoo league.

[johnlow71]

dont have link but heres all you need.

go to yahoo main page
must have yahoo id
click on free fantasy football
click join custom/private league
league # 21391
password = dallas

league name is AAA painkillers