Rising Digg: Blockbuster Screwed Me Over and Needs to Feel My Pain
http://stopgeek.com/blockbuster-scre...l-my-pain.html
Short Version: Guy has $10 a month online package and is used to getting a free game every month from the coupon (with added bonus of grumbling about not being able to find popular games on Friday night), used to as many movies as he can get one at a time from online, then free in store swapping. Assuming it's one movie a week, plus the free swapping that's about 8 movies a month. The plan is obviously making Blockbuster lose money, and the plan changes to be a bit more fair. He misread a sign about the plan not changing. Then he calls a manager dumb when he offers a free movie rental instead of a free game as reasonable compensation, and urges corporate to call the store's "Friday Night Manager." Gives the whole customer is always right tirade. It's like some sort of super douche customer that's almost a wonder at which to stare :rolleyes: |
Yup, BlockBuster offered an unprofitable plan so they had to change the deal...unfortunately the frontline employees will bear the brunt from angry customers:(
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Wow, I just Posted this...
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The short term tempers will blow over rather quickly once they realize the grass is rotten brown on the other side. |
To quote from the movie 300: "GIVE THEM NOTHING, AND TAKE FROM THEM EVERYTHING!!"
Of course Blockbuster was inevitably going to change its pricing structure. Almost everyone on the exchange plans won't spend a penny in the stores while they reap the benefits and take all the hot titles away from the in store paying customers. |
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Finally bothered to read it, usual whiny bullshit.
I can't imagine why the manager didn't want to help him... :rolleyes: Quote:
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And I do believe he gave answers: Quote:
But, apparently, these were "conclusions [he] had to come up with [himself]". So which is it?! Quote:
Why on earth would we have complaints forms to be dealt with in store? How many of those would actually reach corporate? :p I'm sure Blockbuster are quaking at this, being out there in the 'greater' universe. :rolleyes: |
OH MY GODZZZZ. I'm tripling penetrating!!! :eek:
You guys really need to read some of the comments left. Jason! Oh my God! You're a secret HATAH? :eek: Quote:
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I don't have much of a clue about this, but it probably still works out better than Netflix purely for the in-store exchanges, right? Quote:
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Um, some of us dumpy indies have sub plans as well. For $20 a month at my store, you can rent catalog, new releases, hi-def and all game platforms. marc |
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