Forum: Are You An Employee Of Blockbuster?
January 15th, 2012, 02:56 PM
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Replies: 59
Views: 19,338
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Forum: Are You An Employee Of Blockbuster?
October 31st, 2011, 11:55 PM
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Replies: 32
Views: 7,868
I worked under four different store managers...
I worked under four different store managers during my 6+ years at BBV. I saw just about every possible type of store manager. Two of them were great. Fun to work for, did their jobs, kept the...
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Forum: Archive
June 28th, 2007, 03:19 PM
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Replies: 2,083
Views: 642,784
Eh. Don't see how he got justifiably indignant...
Eh. Don't see how he got justifiably indignant when he went on the offensive right away when his original bundle ended up costing $30 instead of $20. I didn't even do that. I scanned the items and...
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Forum: Archive
June 28th, 2007, 12:49 PM
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Replies: 2,083
Views: 642,784
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Forum: Archive
June 28th, 2007, 12:06 PM
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Replies: 2,083
Views: 642,784
First, I didn't say I won. But yes, I realize...
First, I didn't say I won. But yes, I realize the revenue aspect. The problem with allowing this would've let the customer have that experience where they knew a policy but didn't follow it so...
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Forum: Archive
June 27th, 2007, 10:45 PM
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Replies: 2,083
Views: 642,784
Well, that's the point though. The only reason...
Well, that's the point though. The only reason that second time happened was because the guy thought he was being clever and going above the policy I explained to him. Not to mention, there was no...
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Forum: Are You An Employee Of Blockbuster?
June 27th, 2007, 08:56 PM
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Replies: 31
Views: 3,428
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Forum: Archive
June 27th, 2007, 08:52 PM
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Replies: 2,083
Views: 642,784
The new Buy 2 Get 2 PVD sale brought this up...
The new Buy 2 Get 2 PVD sale brought this up today. A couple, mid to late 30s, brings up 4 PVDs, 2 priced 14.99, 2 priced 9.99. I ring them up, scan the barcode, and announce to them their total of...
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Forum: Are You An Employee Of Blockbuster?
June 25th, 2007, 11:57 AM
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Replies: 49
Views: 9,189
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Forum: Are You An Employee Of Blockbuster?
June 25th, 2007, 12:34 AM
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Replies: 49
Views: 9,189
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Forum: Archive
June 20th, 2007, 08:53 PM
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Replies: 2,083
Views: 642,784
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Forum: Are You An Employee Of Blockbuster?
June 16th, 2007, 07:38 PM
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Replies: 126
Views: 8,722
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Forum: Archive
June 1st, 2007, 12:03 PM
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Replies: 1,062
Views: 262,620
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Forum: Archive
June 1st, 2007, 11:59 AM
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Replies: 1,062
Views: 262,620
Happens every so often. Usually I'll just tell...
Happens every so often. Usually I'll just tell them that it won't get checked in until it arrives at the other store and by leaving it here they're risking being charged for the movie, and then...
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Forum: Are You An Employee Of Blockbuster?
May 26th, 2007, 08:51 PM
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Replies: 50
Views: 4,266
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Forum: Are You An Employee Of Blockbuster?
May 20th, 2007, 10:50 PM
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Replies: 317
Views: 28,749
Personally I haven't done any overrides yet. ...
Personally I haven't done any overrides yet. I've come across only four overrides done by other MODs on the paperwork during mornings when I open, a couple of check overrides and a couple balance...
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Forum: Are You An Employee Of Blockbuster?
May 17th, 2007, 03:20 PM
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Replies: 8
Views: 1,812
Credit policy question...
I was looking in the SOP and couldn't find anything that stated yes or no, are we to follow the same policy for credits on something that was defective if it was late or even sold to the member...
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Forum: Are You An Employee Of Blockbuster?
May 13th, 2007, 11:30 PM
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Replies: 317
Views: 28,749
Exactly. To me, customer service is not about...
Exactly. To me, customer service is not about pampering one customer or doing things for customers that may even go against policy to make them happy. Doing so is not only unfair to the company,...
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Forum: Are You An Employee Of Blockbuster?
May 13th, 2007, 10:19 PM
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Replies: 317
Views: 28,749
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Forum: Are You An Employee Of Blockbuster?
May 12th, 2007, 09:17 PM
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Replies: 317
Views: 28,749
Not to mention, balance = they don't have a...
Not to mention, balance = they don't have a credit card on file so you'd be renting them more stuff on an unsecured account when they already have unpaid items that are very late. I definitely...
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Forum: Are You An Employee Of Blockbuster?
May 12th, 2007, 09:05 PM
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Replies: 101
Views: 14,727
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Forum: Archive
May 3rd, 2007, 11:42 PM
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Replies: 2,083
Views: 642,784
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Forum: Are You An Employee Of Blockbuster?
April 30th, 2007, 11:26 PM
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Replies: 778
Views: 122,829
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Forum: Are You An Employee Of Blockbuster?
April 30th, 2007, 08:54 PM
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Replies: 778
Views: 122,829
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Forum: Are You An Employee Of Blockbuster?
April 30th, 2007, 08:43 PM
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Replies: 778
Views: 122,829
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