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Unread September 4th, 2008, 04:30 PM
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Antithesys Antithesys is offline
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Join Date: Jan 2005
Location: Somewhere else
Posts: 2,537
I don't remember the exact details of the conversation, but once someone called in disputing a charge for late fees. And it was an odd number, not one that would correspond to a typical late fee or autosale. History showed normal account activity, no charges of any kind. Went around and around until finally I asked her if there was a store number listed on her statement. "No, it just says 'LATE FEES'." Then I asked her whether that could just be the late fees accrued by skipping a credit card payment.

"...omigosh, I'm so sorry."
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It puts the movie in the basket.
It puts the movie in the basket!
It drops the movie in the bin or else it gets the fee again.
PUT THE FUCKING MOVIE IN THE FUCKING BASKET.