View Single Post
  #9  
Unread December 28th, 2010, 08:53 PM
djsdojo djsdojo is offline
Senior Member
 
Join Date: Jun 2008
Location: NOT @ BBV!!
Posts: 553
Quote:
Originally Posted by Flantanella View Post
Company will see this and blame the store workers for the fault....I bet if she complains they will send her a free coupon
I bet she wouldn't use it because she doesn't want to get harassed over sales.

Quote:
Originally Posted by djblade View Post
lol yeah, you can't complain about people using the bathroom lol wtf. Its like this

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)
cust: But I return it before you guys closed
you: oh, what time was that?
cust: I return it around 10:30pm and the lights were on. I saw employees walking around too!!!!
you: We closed at 10pm and we need the lights on so we can clean the place up.
cust: oh..........
I have posted this before but here is a tip to BBV employees to get the conversation moving a little faster.

Avoid this conversation its just a waste of time

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)

And say this instead.

You: the movies (name movies here) are one day past due and the balance is $3.24

I just get strait to the point to get things moving a little faster I REALLY hate the "hurry up and tell me why is there a balance?" question.

Last edited by djsdojo; December 28th, 2010 at 09:03 PM.
The Following User Says Thank You to djsdojo For This Useful Post:
ASM69 (December 28th, 2010)