lol yeah, you can't complain about people using the bathroom lol wtf. Its like this
you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)
cust: But I return it before you guys closed
you: oh, what time was that?
cust: I return it around 10:30pm and the lights were on. I saw employees walking around too!!!!
you: We closed at 10pm and we need the lights on so we can clean the place up.
cust: oh..........
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