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Beware this is a rant...I am just amazed at the total lack of "actual" sales training stores have (not) received in order for it employees to be come Dish specialists.
Doing a compass module, having numerous conference calls, no extra labor allowed & printing three trees worth of paperwork for a binder that the SM will get fired for not having completed by the end of the day Wednesday is as PATHETIC as every other program in the past.
You would think that with the biggest initiative this company has implemented so far that DISH would have given more consideration to the training. How can a company expect to magically turn it's employees into "Dish sales representitives" without formal training?
Would it have been too much to ask that an actual Sales Rep come into every store and have a training class. Explain programs in person and let us practice with someone that really knows what they are talking about. (The SM is as oblivious to this program as the rest of us). Not for a lack of trying to learn, but sometimes it's easier to learn by experience.
Maybe thinking this through a little more may have been better. Having the incentive set and not still up in the air the day before launch, giving employees a dish discount or even giving the store some real POP (not just brochures) to help serve our customers.
Sorry to vent, but this whole rollout is really too little too soon. The results will reflect the training received and there will be a backlash. They just never seem to understand we want to be successful, we want to keep our jobs a make the company and ourselves some money.
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