#11
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Some guy above had what I thought was a pretty reasonable idea. Cancel the pass and let em auto sell. I'd probably run it by the DM first though, just so I wouldnt be the last line of communication.
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Kawliga: You know my uncle Jerry Sandusky |
#12
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and like BBVcasual said, they have had our product for the same 9 months, thats loss of revenue. granted, its not worth 269.91 but, its still revenue. all the non-blockbuster people say "just credit it off"...what you dont get, is those kinds of credits hurt us. it comes right off our daily revenue. (does anyone remember renting the ps2's and having to do a 200.00 refund before noon when it was returned??? ugh) in the essence of good customer service, in that situation, we try to do the best we can, but the customer does have to accpet a certian level of liablilty.
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With you guys until the very end. Thank you for all the years of good times and great friends! |
#13
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We had a game checked out on a game pass for 18 months. What we finally did was cancell his pass and credit the copy of the game by doing a lostckin. Then put comments on the account and just waited. He never came back in.
Some people never check their CC statments I guess.
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#14
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Kawliga: You know my uncle Jerry Sandusky |
#15
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and yeah, i would love to have the financial freedom to not have to read my CC statements.
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With you guys until the very end. Thank you for all the years of good times and great friends! |
#16
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Anyone else notice on the autocharge report at the very end, it has a place for movie pass customers that have gone inactive. I don't know how long they have been on there but I just noticed Thursday. I brought up all 3 accounts and they were all ADD's that still had a movie pass. Computer support says that we should bring up the account and cancel the pass. They haven't been charged since going inactive b/c the account wasn't in the system to charge to credit card.
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#17
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#18
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Carrie Underwood, Reese Witherspoon, Katherine Heigl, quite a few others.
It did say "what would you do", hope I answered it right.
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Kawliga: You know my uncle Jerry Sandusky |
#19
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At my store we check the credit charge report (I forgot its actual name, it is the one where you write down all the visa/mc/dc/amex charges in a column on the daily sheet in the blue book). Anyway, we check that daily for pass renewals, and pull up each account to make sure that they are using the pass. If they aren't, then we put a warning on it for the first month, and when it charges again the next month with still no usage we cancel it. Same thing for those that have only two movies out for a couple of months.
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"Some people are like slinkies, fun to play with, but eventually you want to push them down the stairs." "Think of how stupid the average person is, and then realize half of them are stupider than that." George Carlin (Thanks Moonprism) Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me the hell alone. |
#20
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What are you talking about?
__________________
"Some people are like slinkies, fun to play with, but eventually you want to push them down the stairs." "Think of how stupid the average person is, and then realize half of them are stupider than that." George Carlin (Thanks Moonprism) Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me the hell alone. |
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