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Unread April 9th, 2008, 10:05 AM
Lomithrandel Lomithrandel is offline
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I have come to the rather disquieting conclusion

That nearly all customers, not just most, are functioning retards. Yesterday was the first day of our switch over to the new rental packaging, where the cover art is in the rental. We had 2 customers all day figure it out without our help. Everybody else was like "You guys have no movies at all in! What is going on?"

I always figured customers were pretty retarded, but this boggles my mind on a whole 'nother level.
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Unread April 9th, 2008, 10:29 AM
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MissHailstorm MissHailstorm is offline
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Quote:
Originally Posted by Lomithrandel View Post
That nearly all customers, not just most, are functioning retards. Yesterday was the first day of our switch over to the new rental packaging, where the cover art is in the rental. We had 2 customers all day figure it out without our help. Everybody else was like "You guys have no movies at all in! What is going on?"

I always figured customers were pretty retarded, but this boggles my mind on a whole 'nother level.
Same thing happened here. Every customer was coming up asking if everything was out.

The only thing that helped was to print off our own A4 sheets stating we'd changed our system, and stick them on every bay.

We converted weeks ago, and we're still getting fucktards asking if everything is out.
  #3  
Unread April 9th, 2008, 10:44 AM
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HelloItsMeMOM HelloItsMeMOM is offline
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Time to reeducate your customers. Just because you know everything is changed does not mean they do. Change is hard for most people, especially after things have been done one way for so many years then it flips to the extreme opposite.
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  #4  
Unread April 9th, 2008, 10:45 AM
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shay shay is offline
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Im in the US, and I still have customers come into the store confused by the rental ready.
  #5  
Unread April 9th, 2008, 11:32 AM
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zooworker zooworker is offline
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We had the same problem, but once they are educated you will love the new system. Question are you using backer cards?
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  #6  
Unread April 9th, 2008, 11:36 AM
Lomithrandel Lomithrandel is offline
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Originally Posted by zooworker View Post
We had the same problem, but once they are educated you will love the new system. Question are you using backer cards?
Yes we are, however there were a lot of titles we didn't get. My list is about 113 titles long.
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  #7  
Unread April 9th, 2008, 04:37 PM
Angry Angry is offline
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Our store has been coverted for a couple years now, and I still get mass amounts of people who bring up the box which clearly states "Display Box Only." I live in fear over the fact that these people can breed.
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Unread April 9th, 2008, 05:30 PM
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tomorrows lesson will be coming to the counter and counting out the change correctly
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  #9  
Unread April 9th, 2008, 07:54 PM
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Quote:
Originally Posted by Lomithrandel View Post
Yes we are, however there were a lot of titles we didn't get. My list is about 113 titles long.
We had the same problem to at first. Slowly the come trickling over time. We just print generic ones.
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Unread April 9th, 2008, 07:55 PM
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Quote:
Originally Posted by Angry View Post
Our store has been coverted for a couple years now, and I still get mass amounts of people who bring up the box which clearly states "Display Box Only." I live in fear over the fact that these people can breed.
Whenever that happens, I always put on a big smile and point out those words...

The really stupid ones then ask: okay, so what does that mean? do you have it?
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