#11
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Is there honestly much point to all this debating? Obviously we aren't going to convince BBSM that our goals are too high, and obviously he's not going to convince us we're terrible employees who complain about everything. Let's just let it rest. I'm just happy enough he isn't my SM.
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Has anyone really been far even as decided to use even go want to do look more like? |
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sparklez631 (October 8th, 2010) |
#12
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Blockbuster is "losing customers 3.5 customers at each store, EVERY DAY" because... (A brief history that semi-explains how I knew that Blockbuster was FUCKED!)... 09/11/2001 I was
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KAWLIGA.......I'm not done until they're done. Last edited by KAWLIGA; October 7th, 2010 at 06:45 PM. Reason: stupid |
#13
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I'm going to take this point by point. It's going to be objective, it's going to be mature, and most of all, it's going to be from an outsider's standpoint, because when you get down to it, who knows what the customer wants, someone in an office or the customer?
And don't expect a rebuttal about "being a liar". It's absurd, and will be addressed in a different thread. Quote:
And that opens up a whole new set of problems. One by one-- - Movie Pass customers are not known for buying other things. I, and many people here, can attest that we've probably collectively heard "I didn't bring any cash/my wallet" with me collectively more than days you've been alive. Total Access is almost an extension of that. People are coming to trade in a movie for free, eliminating any bundle or PRP sales. -In the case that you DO get a bundle sale, is the extra revenue from that (cut a bit, of course, due to the nature of selling the bundle) enough to offset the cost of giving a movie away for free? Or, think big picture... if you have limited qualities of a Hot New Release, say Iron Man 2, and you have several customers come in with Online mailers (and I can tell you we NEVER had less than thirty, whether through the drop box, or exchange...) and rent those copies. Then, half an hour later, you have a few paying customers come in, looking for those same copies, and they're gone. At best, you have a dissatisfied customer (unless you're a Guaranteed In Stock store, in which case you lose even more rental revenue), and at worst you have a future Netflix subscriber. Broken down to the essentials, is handing out free movies conducive to keeping a store open? THIS is the problem with those exchanges. Let's take it to the extreme. Bear with me, I know it's an unlikely scenario, but let's play it out. Suppose you DO have people that pay good money into the store. Rewards customers, per dollar, tend to spend more than Movie Pass customers (ten paid rentals a month at $5 a pop is more money than a $29.99 pass, for those keeping score). They walk into a store and see nothing available, because a lot of new Total Access converts have taken it. They cancel their passes. Depending on how deep your Pass penetration is, this could be a significant hit. As an aside, two simple things I'd do if I were running Blockbuster would be to push the Movie Pass, as it keeps revenue in the store level, and keep late fees. But, back to the point, if you alienate the customers who've actually been spending money in your store to cater to people with online freebies, you lead yourself to one conclusion; your store closes for the greater good: to keep the company afloat, and the person who is responsible for the instrument of doom was yourself. You sold your own fate. I'll allow that, it's extreme, but in the face of bankruptcy, ask yourself if it's so farfetched? Helping Corporate will keeps jobs, but unless you get a transfer, will you keep yours? With more and more stores closing, there's only so many transfers Blockbuster can afford before people start getting let go. Quote:
Look at it from an executive's viewpoint. Let's make this a checklist. Online- medium cost, low overhead, high profit Kiosks- low cost, low overhead, high profit Brick and mortar- high cost, high overhead (maintenance and such), low profit Companies in bankruptcy look to cut costs anywhere they can. If these are the avenues of making money for the company, and one had to be disposed of to maximize income, which would you assume is on the chopping block first? And, person to person, you admit that you're in a D store, which is the lowest of the low in Blockbuster standards in terms of profitability. Aren't you personally worried about losing your job? We know for a fact that Blockbuster is looking to close stores that are making less money. Which do you think will close first, the A stores which still squeeze through a profit, or a D store which, even meeting goals, is still making the company so little money but at so high an expense (rent, electricity, maintenance, etc.) that it's effectively an albatross around it's neck? Do you think this will matter to the company? Nope, it's maximizing profits. Would this matter to you, personally? Ahh, that's a whole different ball game. Quote:
Now let's go with the competition route. Assuming that those who just get their entertainment needs filled through competitiors and use BBV as an afterthought, how, and in what better way, can TA fulfill those needs? I don't disagree that free in-store rentals are a great bargain, but that's the limit of it. I don't know TA's price, so I'll use a direct comparison-- one movie at a time in the mail plus in-store exchange for $8.99 a month at Blockbuster, or $8.99 a month for one movie in the mail at a time plus unlimited streaming at Netflix? As a consumer, I can tell you matter-of-factly that Netflix has the better bargain. How so? Allowing for mail delivery, you probably get one movie every two days. Now let's assume that this hypothetical person has nothing else to do but watch movies. Literally, nothing. No kids, no job, just movies.
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#14
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Continued from last post, because apparently there's a 10,000 character limit:
With Blockbuster- 1 movie in the mail + 1 free movie in store = 2 movies in two days 30 days in one month = 30 movies for $8.99 (assuming customer doesn't pay for in-store movies) With Netflix- (assuming customer stays up 14 hours, and all movies are two hours long) 1 movie in the mail = 1 movie in two days Unlimited streaming (at above criteria) = 7 movies in one day 30 days in one month = 210 streaming, 15 mail, total 225 movies for $8.99 Now, look at those numbers again-- 30 vs. 225. This is cold, mathematical fact. Which is the better bargain? Now, things may improve when Blockbuster Online introduces streaming, I'll admit. But what will set it apart from Netflix? Movie studios are VERY anti-streaming. Will Blockbuster keep it's 28 day window with streaming? Bringing back my previous point, if stores go the way of the dodo, that eliminates free in-store rentals from the equation, making Blockbuster and Netflix the exact same thing. What will set it apart then? How will BBV compete, when it's Chapter 11 and Netflix is coasting on profit? And, getting back to the core of all things, how will this keep you employed? Quote:
Not ALL people who've converted to TA will be guaranteed in your store. Some may decide it's not for them and cancel. Some will, like in-store customers, lose stuff and refuse to pay for it, whathaveyou. You've mentioned it yourself-- not all TA converts will spend money in your store. The thing is, as I mentioned above, they're vying for the exact same product your paying customers are. If you cater to the TA crowd, you're taking away from the money-spending folks, unless these people are indeed buying your PRP bundles or whatever. But you can't depend SOLELY on that. Here's another worry factor-- several people on this board have said that, consistently, they're getting far less copies of new releases. I don't know if it's contained to members of this board or if it's nationwide, but let's assume it's nationwide. This means that you're getting less and less to offer on your PRP table. Granted, it may take a long time, but the sign indicates the well's running low. What happens when it dries up? PRP can boost your sales, but they won't keep a store open singlehandedly. Quote:
You're right! I'm so busted! Except... 1. The stores weren't always dead. I was employed longer than two weeks. Far longer. Heck, when I started, my store was a franchise, not corporate. Which meant NO sales goals. All I had to do was rent movies to people! This was also a time where labor hours were of no concern-- why, I remember when 5 employees were working! I think tyrannosaurs walked the streets back then, as well. 2- I said I consistently met goals, not ALWAYS made goals. Quote me, better yet, link to the post where I said I met 100% of the goals 100% of the time. Did I fail to make goals? You bet. Was it my fault? You'd have me believe yes, it was. If you'd paid attention, you'd notice my beef was never with not making goals. My beef was with UNATTAINABLE goals, and the blame being placed on me for not meeting it. Ask yourself, good sir, why would I complain about sales goals if I made them all the time? Remove your foot from your mouth as you read this-- a goal of one total access to a daily crowd of fifty is attainable. A goal of five total access to a daily crowd of three is not. Some days, we would be handed a goal of five, only to see three people that entire shift. The latter was impossible to fulfill. Yet, who was blamed? Me. So, if you'll reference the other post, you'll see I'm repeating myself by asking this (still yet unanswered) question-- why was it my fault that I couldn't sell five total access to three people? My DM sure believed it was, and you sure seem to believe it was. Actually, you never addressed this because you called me a liar, so look past how unbelievable you feel it is (just because you don't believe it doesn't make it untrue), how is it my fault I didn't sell five Total Access to three people? Address it. Don't worry if I'm lying, worry about answering the question, like a civilized, non-accusatory, professional person would. Quote:
Or, to put it in simpler terms, you've called me a liar repeatedly (say something enough and it becomes true, hmm?) and steadfastly refused to address anything else. I mean, you didn't even go the "humor him and answer it anyway" route, you went straight for the "you must be lying, because I don't believe in it, and if I don't believe in it, it MUST NOT exist" route. And that is why I, sir, have no respect for you. I never called you a liar. I just addressed your beliefs re: the company, pointed out the flaws, and personal example to back up my argument, and the only rebuttal I get is, basically, "fuck you, buddy." Cute, but it's not winning any arguments. So, in the face of all this, why is Total Access a good thing concerning in-store employees again? And do I have your permission to say "I told you so" when Total Access makes stores obsolete? I don't wish anyone to lose their job, and I'll feel genuinely bad if it leads to a struggle, but I'm also not above "I told you so".
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#15
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LMAO. Sorry sir but you are the idiot. If Blockbuster was losing 3.5 customers from every store every day, they would be in negative actives already.
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#16
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All throughout the day, customers came in and we discussed the horrible scene that was unfolding before our eyes. The store was solemn/silent all day long. The most "life-changing" day in my life. At 6:00pm I got a call at home from the pm Supervisor at my store (I was the Store Manager) My pm supervisor said. "uuummm.."DM's name" want's to know how many Direct TV Systems you sold this morning". FUCK YOU.
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KAWLIGA.......I'm not done until they're done. |
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brucedx (October 8th, 2010), sparklez631 (October 8th, 2010) |
#17
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#18
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And it was an awesome post Danny...good job.
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KAWLIGA.......I'm not done until they're done. |
#19
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Danny you said alot of what I was thinking but too lazy to formulate into words and post!
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ClutztomerControl (October 8th, 2010), wheresmikey (October 7th, 2010) |
#20
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If there is anything to take away from Danny's post it is that Total Access members take new movie rentals out of the stores, for free, and paying customers can lose out. Even if one paying customer goes to rent a new release, and it's not there, because one Total Access member rented their copy for free, and that customer joins Netflix and stops renting at your store altogether - which is honestly not a farfetched scenario whatsoever - that definitely stings. Total Access definitely hurts stores... no doubt about it.
Next Saturday night, when you're getting asked to check the drop box for the newest release, ad nauseum, and you don't have it in stock - think long and hard how many copies are not on the shelf due to Total Access free exchanges and then ask yourself how much money that costs your store.
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The postings on this site are my own and do not represent Blockbuster's positions, strategies, or opinion. The postings on this site are my own and do not represent DISH Network's positions, strategies, or opinion. Last edited by itirnitii; October 7th, 2010 at 07:39 PM. |
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