Returning a video due to content

[homeslice]

I rented a movie tonight without noticing that it was rated R. When i got home my wife flipped out because a friend of her's just told her how vulgar and crude that movie was ... and she wanted me to take it back. So i did. When i got to the store i immediately found a clierk and asked him if i could return this movie. He asked me if there was anything wrong with it, i said no and told him why i wanted to exchange it. He said he couldn't exchange it for that reason, but only if it was defective and only for the same title. He said it was "Blockbuster's Policy". I said "ok, show me that policy. i want to see where it says that". He said "ok" then asked his manager who was standing near by ... "doesn't Blockbuster have a policy that says we can't exchange a movie for something else due to content". She of course said yes. But i said you've got to be kidding me. Anyway, i said told her i was just there 15 minutes ago and there was no way i could have watched the movie ... bla bla. We went back and forth, then finally she said "ok this time, and this time only i will let you do it".

So i just have a question to those that have worked for this place ... if it exists, does anyone have a copy of this "policy" they can send to me?

Thanks!

[yousickf'ingbastard]

what movie did you find offensive, Care Bears? grow up and live a little and stop being such a tight ass and watch the damn movie for yourself.

wait, i bet it was 40 year old virgin.

[zooworker]

Originally Posted by homeslice

I rented a movie tonight without noticing that it was rated R. When i got home my wife flipped out because a friend of her's just told her how vulgar and crude that movie was ... and she wanted me to take it back. So i did. When i got to the store i immediately found a clierk and asked him if i could return this movie. He asked me if there was anything wrong with it, i said no and told him why i wanted to exchange it. He said he couldn't exchange it for that reason, but only if it was defective and only for the same title. He said it was "Blockbuster's Policy". I said "ok, show me that policy. i want to see where it says that". He said "ok" then asked his manager who was standing near by ... "doesn't Blockbuster have a policy that says we can't exchange a movie for something else due to content". She of course said yes. But i said you've got to be kidding me. Anyway, i said told her i was just there 15 minutes ago and there was no way i could have watched the movie ... bla bla. We went back and forth, then finally she said "ok this time, and this time only i will let you do it".

So i just have a question to those that have worked for this place ... if it exists, does anyone have a copy of this "policy" they can send to me?

Thanks!

If you were a new member I would have exchanged it, informing you that you need to read the ratings and descriptions. Commented the account that you now understand the policy, and not to rent anything over PG13. Pay attention to what you are renting! Don't get on our case for your mistakes.

[Skand]

Originally Posted by zooworker

If you were a new member I would have exchanged it, informing you that you need to read the ratings and descriptions. Commented the account that you now understand the policy, and not to rent anything over PG13. Pay attention to what you are renting! Don't get on our case for your mistakes.

Yeah, I would have looked at your history (to see if things like this have happened before). First time mistake, I'd have done an exchange, told you about the policy (which is we do NOT do exchanges for content) and noted the account. I understand mistakes happen, fuck, we're human.

We had a guy rent Havoc and bring it back because he didn't know it was about sex and gangs. Duh, says it on the back. Gave him an exchange and noted the account. He'll be checking the back for sure from now on.

[sar94pga]

if you don't want to rent movies with any kind of violence/sex/drugs....blah blah blah, the next time you go in, have them change your account from non restricted to restricted. this prompts us to let you know you are renting something over a pg-13 or T rated game. It is not our job to judge the content of the film you are renting, nor is it our responsibility to suffer the loss in revenue because you were unhappy with the content of your rental. The only way we return rentals is if it is defective or it has the wrong disc inside the case, and even then, we only return for the same movie. if it is not in stock, we leave a credit on the account. This is a blockbuster policy that is in our standard operating procedures. If you have a problem with the store, please remember that we DO NOT write policy, we just enforce it. That is our JOB. Now it sounds like you were taken care of, but dont hastle the store employees for just doing thier jobs, ask to speak to the DL or go on line to Blockbuster.com and complain that way. The people at the store level dont control things like that.

oh, and PS, the movie ratings are on the case as well as reasons for thier ratings, IE Rated R for pervasive language and strong sexual content.......

[sar94pga]

Originally Posted by homeslice

So i just have a question to those that have worked for this place ... if it exists, does anyone have a copy of this "policy" they can send to me?

Thanks!

also, we don't hand out our standard operating procedures to customers, duh. look for the information station the next time you are in, that lists all that you need to know.

[Aphrodite]

If your wife doesnt want an R rated movie, then its YOUR responsibility to ensure you check the clearly marked box doesnt display an R certificate before you check it out.
Tonight you made a mistake and asked the csr if you could return it and choose another one instead. As far as the csr is concerned it is company policy not to allow this just on a customers whim. If the customer disputes the decision because they feel they have a valid reason, then it is passed to a manager who may or may not allow it based on the individual circumstances.
In your case, your request was granted.

Since it was YOU who made the mistake, and the outcome was what YOU wanted, I am puzzled as to why you are asking for a written copy of this policy, and cant help wondering what you intend to do with it ?

[Ordinary Enemy]

Originally Posted by homeslice

I rented a movie tonight without noticing that it was rated R. When i got home my wife flipped out because a friend of her's just told her how vulgar and crude that movie was ... and she wanted me to take it back. So i did. When i got to the store i immediately found a clierk and asked him if i could return this movie. He asked me if there was anything wrong with it, i said no and told him why i wanted to exchange it. He said he couldn't exchange it for that reason, but only if it was defective and only for the same title. He said it was "Blockbuster's Policy". I said "ok, show me that policy. i want to see where it says that". He said "ok" then asked his manager who was standing near by ... "doesn't Blockbuster have a policy that says we can't exchange a movie for something else due to content". She of course said yes. But i said you've got to be kidding me. Anyway, i said told her i was just there 15 minutes ago and there was no way i could have watched the movie ... bla bla. We went back and forth, then finally she said "ok this time, and this time only i will let you do it".

So i just have a question to those that have worked for this place ... if it exists, does anyone have a copy of this "policy" they can send to me?

Thanks!

Company policy, buster. Don't get pissed off at the employees. It's not our policy.

[csrldm]

this is right up there with people who want credits because a movie was subtitled.

read the box, look at the ratings, and if your wife has something to say about everything you do, send her in for the damn movies.

[emerica]

hey homeslice..... your a fuckin dumbass. your wife wont even watch rated R then she probably doesnt fuck either. have fun whackin off tonight you fuckin douche bag. i know you most likely said some insulting words to the employee because your dumbass thought they were just being dick when you were the one being the dick. SO FUCK YOU PIECE OF SHIT ASS CUNT.