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  #11  
Unread January 20th, 2010, 12:13 AM
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it's strange how valuable iphones are to people and yet we have customers forget them in our store ALL the time.

the last time it happened, another customer found it on the front counter, pocketed it and left the store. when the owner came back asking if she left it there, i took the initiative to look at the camera of the front counter and sure enough, it was a teen who rented our only copy of Scary Movie 3. after we figured out the name on the account, the owner called the customer's home phone and it was the kid's parents. oh man, it was a mess.

'YOU TRYIN TO SAY MY SON IS A THIEF? WHERE YOU AT? BLOCKBUSTER?? IM GONNA KICK YOUR ASS!!'

to keep it short, the kid's mom drove to our store and screamed her lungs off while we waited on the kid to get out of school. the owner threatened to call the police if he didn't show within an hour.

they really put on a show for our customers LOL
  #12  
Unread January 20th, 2010, 05:36 AM
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you guys gave the phone number of one member to another member?
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  #13  
Unread January 20th, 2010, 08:59 AM
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Quote:
Originally Posted by wheresmikey View Post
you guys gave the phone number of one member to another member?
That's what I was thinking
  #14  
Unread January 20th, 2010, 09:24 AM
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I'm not paying attention these days...is BUYME one of those posters who started a "I was fired but can't understand why" thread?
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It puts the movie in the basket.
It puts the movie in the basket!
It drops the movie in the bin or else it gets the fee again.
PUT THE FUCKING MOVIE IN THE FUCKING BASKET.
  #15  
Unread January 20th, 2010, 01:24 PM
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we dialed for her but i totally understand that doesn't excuse the fact that one customer gained access to another customer's phone number. dialing FOR her may have been a breach of privacy policy and i'm not going to lie and say i had such intentions. we called our SM what to do in the situation and she specifically gave us instructions to do what we did.

all i know is one customer stole from another and it became our problem when the owner of the phone was threatening to call the police on US.
  #16  
Unread January 20th, 2010, 04:46 PM
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Uh, so let them call the police. Then you show the police the video and explain the situation. You can't give them the number either but at least they can get a court order for it. Meanwhile you tell the scatterbrain who forgot their precious phone that you can't give them any info.
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It puts the movie in the basket.
It puts the movie in the basket!
It drops the movie in the bin or else it gets the fee again.
PUT THE FUCKING MOVIE IN THE FUCKING BASKET.
  #17  
Unread January 21st, 2010, 09:42 AM
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Yeah you don't presume guilt on the kid anyway. What if he took it with the intent to find the rightful owner anyway? It's something I would do.
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  #18  
Unread January 21st, 2010, 10:16 AM
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  #19  
Unread January 21st, 2010, 10:27 AM
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right cus having the cops in the equation would make it less complicated. i don't get paid enough to meddle in that bs.
  #20  
Unread January 21st, 2010, 06:13 PM
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Okay but if the kid wanted to he could ensure that you no longer get paid at all.
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IHBB VISCOUNT OF WIT
It puts the movie in the basket.
It puts the movie in the basket!
It drops the movie in the bin or else it gets the fee again.
PUT THE FUCKING MOVIE IN THE FUCKING BASKET.
 

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