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#11
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Seriously Rewards should be handled differently. You should be able to get a new release for free when you sign up... that or they should drop the price to $4.99. I mean it's there to increase customer loyalty. Why not give a little. I mean these are actual paying customers... unlike those online trading douches.. Just my 2 cents.
sorry for the multi post. |
#12
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A friend of mine is the store manager at that store and he got fired today. I should say that I know him well and he does not use that word, but he does badger customers. I am thinking this is why he got fired.
I am glad I no longer work for this company. I just read the article and the whole thing sounds exactly like my friend, but as I said, he does not use that word. I am really sad that he got fired over this. That district just got a new DL and I think he's probably on the war path. The store manager of that store frequently got customer complaints because of similar things, but I just can't see him swearing in front of a customer. Slamming down DVDs, maybe if he was really mad, but not swearing. |
#13
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#14
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Last edited by Thursday's Child; August 27th, 2007 at 09:16 PM. Reason: Sorry for the double post |
#15
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Sign: If you plan to shoplift, let us know. Thanks! WWGD ....What Would Gord Do? |
#16
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No write ups, no nothing. Just got rid of him, didn't even give him a second chance. They asked him if he would change his ways, he said he would but then the sales results wouldn't be there and that the would be down his throat about that. So, they let him go. He sold more than double the number of rewards of the next store a week. His store was actually in the top 10 in the company in rewards while I worked there. His store was meticulous, and was map compliant. He just pushed customers too hard and one finally made up a story that was just believable enough. |
#17
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My take on it is that most of what the customer said was true, but I bet he didn't say, "fucking customers", but I can believe he made a remark about customers not understanding the offer.
I can understand that it's frustrating when a customer does not want an offer where they'll save money, or if they don't even seem to understand your point, but there really is no excuse for speaking to someone that way; it simply shouldn't happen. You have to swallow your frustrations, and move on to another customer. Quote:
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Phone number is WRONG. Update it NEXT TIME or I will eviscerate you. |
#18
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I agree that he took things too personally sometimes, and was too aggressive. And he got a lot of customer complaints. But, the way it was handled by his manager was just wrong. They didn't offer him a second chance or write him up, they came there to fire him and they did. They even had the audacity to ask him what he was going to do to save his job. When he asked what he could do, they skirted the question and fired him. I am not condoning or demeaning his actions, but I will say the way he was treated really pisses me off. |
#19
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Since they had the excuse to get rid, they did so. Not at all surprised, I'm afraid. ![]()
__________________
Phone number is WRONG. Update it NEXT TIME or I will eviscerate you. |
#20
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I'm sure they could have found a lot of reason to fire him, but find those reason, follow the proper channels. Don't just jump in and fire someone because of a consumer report online. |
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