The Blockbuster Way... getting ridiculous

[The New Kid]

Was just told that now our manager can fire someone on the spot for not doing the Blockbuster Way one time. He just says "Go home!" I still do it and my manager is cool but that is still beyond ridiculous and very subjective.

[Just Breathe 09]

We cant stand near the registers now unless were answering the phones or doing a transaction

[Backer Card]

What do you do for the hour long stretches where no one is in the store?

[farmface]

Originally Posted by Backer Card

What do you do for the hour long stretches where no one is in the store?

Stand off camera, pretty much.

This is dumb. So yeah I guess Dish isn't any better at running a rental business than the last regime.

[Hot Head]

Don't be rediculous

I didn't think dish would be any better....business as usual

[psycoma]

Originally Posted by farmface

Stand off camera, pretty much.

This is dumb. So yeah I guess Dish isn't any better at running a rental business than the last regime.

This. It sounds bad but there's only so many shelves you can clean, so much candy you can shuffle around, so much straightening you can do. I used to tell my CSR's 'I don't care what you're doing now that everything is done but if you're going to just stand around, do it over there by the magazine rack where you're off camera.'

[Freemason220]

This micromanagement is fucking retarded.

Here is what the Blockbuster way is and always will be:

Treat your customers with respect.

Ask them if they need help.

And here is the kicker that these stupid pricks above the store level don't realize. This next step is huge for people in our stores...

LEAVE THE CUSTOMERS THE HELL ALONE TO BROWSE!!!!

You offer them promotions that meet their needs at the time.

You say goodbye.

That's it.

There is no need to micromanage a concept like this. It isn't meant to be because each person treats the customer in their own unique way. As long as you follow the basic idea of respecting the customer then you are following the Blockbuster Way as it was meant to be.

I hate to hear of this type of shit, and it pisses me off that people can lose their jobs over it.

All you have to do is follow simple customer service logic. So remember these steps and you'll have happy customers..

1) Say Hi
2) Let them browse in peace
3) If they are taking a while; ask if they are looking for something.
4) Offer promotions that meet their needs at time of purchase.
5) Say Bye

Those steps aren't strict and you can follow them in your own unique way. If no one is in the store and all projects are done then watch a movie or play a game.

[Gonzo]

That is so bad that you have to be off camera in a dead store so you don't get in trouble. Honestly, I don't really think a DM is going to scan thru 12 hours of footage to see who was standing around (then again, I wouldn't put i past them).

However, that is so pathetic that they have employees scared to be fired because they aren't doing anything in a dead store.

[itirnitii]

Fucking corporations feeling they have to find ways to micromanage every goddamn thing. Blockbuster is especially brutal with it. If the business model works, just let it ride. Obviously, for Blockbuster it doesn't, but this is not the way to go about it. Pissing off your employees with excessive micromanagement only stresses them out and causes financial loss in other regards.

[Gonzo]

You know, since they shut down the store I used to work at I started going to Family Video and I have to say I like it.

I'm not hasseled from the time I enter the store but things I have no interest in purchasing and when I check out they ask if I want a receipt, ask just once if I want popcorn or any of that nonsense, and I'm out quickly.

That's the way movie renting should be not the way BB thinks it should be done.

Dish, take note.