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  #1  
Unread June 5th, 2007, 11:17 PM
FireCrotch FireCrotch is offline
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June 11 POS update

Communication in Compass today said that on June 11, we'll be getting a POS update that changes permissions for certain functions... biggest change that I saw was that CSR's (C code) will now be able to do overring and presale credits, as well as mismatch checkins and FOS checkins. I see this causing some huge hassles with CSRs giving out credits for wrong reasons and stuff like that. What do you guys and gals think about this?
  #2  
Unread June 5th, 2007, 11:18 PM
HardcoreKeith HardcoreKeith is offline
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They used to be able to back in the day...

Don't tell them about the MM and FOS though.
  #3  
Unread June 5th, 2007, 11:19 PM
FireCrotch FireCrotch is offline
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I don't think we're going to tell them about the credits either... all the CSRs at my store are too new, 4 newbies in the last 3 weeks.
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Unread June 6th, 2007, 09:47 AM
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My CSRs at my second store could issue credits (my two franchise stores had vastly different permission perimeters) but they never knew they could.
  #5  
Unread June 6th, 2007, 10:13 AM
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I'm waiting for OPEN to go CSR. If they wanted to steal money, they'd just do it when the drawer opened after a transaction. OPEN can be logged and traced.
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  #6  
Unread June 6th, 2007, 10:37 AM
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Quote:
Originally Posted by HardcoreKeith View Post
They used to be able to back in the day...

Don't tell them about the MM and FOS though.

I also remember when CSR were able to do any credits they wanted to. I also remember when BBV wanted us to take off late fees, if you canít get the customer to agree to pay for them. At my store all of our CSR knows at lease one of the managers password which I donít like. Oh well they donít know mine.
  #7  
Unread June 6th, 2007, 10:37 AM
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Yeah, but would you really expect a CSR to use open to steal money when they already know they can anyway?

Besides, tills get counted down, so in a way, it's traced like that anyway.
  #8  
Unread June 6th, 2007, 07:07 PM
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BBVcasualposter BBVcasualposter is offline
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I have no problem at all with CSR's doing MM and FOS checkins. FOS are far and few anymore and there is really no cost at all to them. It just corrects sloppy checkin procedures. MM heck, they need to do MM , I hate dealing with and calling. They can take charge from step 1 to return.

Presale credits seems a little odd. In what instance do you even do presale credits. I havent done one since about 2003 anyway.

Overring has a little more possibilities but we review credits daily and I know at my store we review every single credit. Only ones that will get abused might be any stores where they dont follow procedures.
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  #9  
Unread June 6th, 2007, 07:14 PM
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Quote:
Originally Posted by BBVcasualposter View Post
I have no problem at all with CSR's doing MM and FOS checkins. FOS are far and few anymore and there is really no cost at all to them. It just corrects sloppy checkin procedures. MM heck, they need to do MM , I hate dealing with and calling. They can take charge from step 1 to return.
.
MM checkins can be abused easily, and someone might think that they are smart and start stealing movies and checking them into MM. Then again, they could do the same thing with wrong stores, which they already had the ability to check in. So, they should make WS a manager's only function, or allow csr's to do MM. (Either way, a good SM or LPM could easily spot a thief while checking the WS and MM accounts. )
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  #10  
Unread June 6th, 2007, 07:30 PM
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Anything can be abused if the boss doesnt follow up. My store we follow up on everything , daily.

Well, except for holiday weekends, we get behind a day or 3.

Success in abuse here has a very small window.
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