That yellow plastic locking thing...

[gamerguy69]

So I get home and I noticed that my DVD still has that locking pin inserted in the case and I can't get it open. Ugghhhh!!!!!! I guess I should've been more vigilant when he handed them (had a game rental too) to me. I don't feel like driving all the way back there right now (about 3 mi.). I'm about to give them a call and see what they want me to do. I can probably get down there AGAIN tonight but I hope I get some kind of "compensation" -- a FREE rental perhaps?

[Antithesys]

If you go down there and be nice about it they may give you a free rental. They don't have to, so it depends on what their attitude is.

Otherwise you can just cut the thing open, and there's lots of ways of doing that. Ideally you'd cut along the side and take the cover art out before really ripping into it (so they can use it for a replacement case later), but since you've been inconvenienced there's not much stopping you from totally destroying it. Just be careful, don't fuck up the disc, and don't lose the barcode label.

[Propoxy]

I offered a customer a free bag of popcorn once when he had a lock in his movie. He hadn't asked for anything, but I was trying to be nice. He flipped out. "That's ridiculous to offer me something that costs you TWELEVE CENTS! GIVE ME A FREE RENTAL!!!"

He went home without a free rental or a bag of popcorn.

[farules27]

Originally Posted by Propoxy

I offered a customer a free bag of popcorn once when he had a lock in his movie. He hadn't asked for anything, but I was trying to be nice. He flipped out. "That's ridiculous to offer me something that costs you TWELEVE CENTS! GIVE ME A FREE RENTAL!!!"

He went home without a free rental or a bag of popcorn.

i so agree and i have done that exact scneario , and the problem is there's a million stories like propoxy's here. Its a fine line but what people dont understand is that all your doing is pissing off the customer, pissing him off to call customer care, who pisses off my dm, who then calls me and says why didnt you give him the credit which pisses me off. and then i go back and piss of that same csr who cant understand why i had to give him a credit. So at the end of the day when u do what propoxy did here u may have felt good for 5 minutes but u possibly set off a ridculous chain of events that does not need to happen over 4.59.

i have had countless conversations with csr's over the years because they handle that and i quote "the customer is getting away with something". Everyone takes it so personally. For every 200 people who come thru your door in a day, 1 or 2 people may act like that, i know some days are worse than others but geez man lighten up. Customer is probably being an ass but so what, who gives a shit. He'll spend way more money this year getting that 1 credit as opposed to him never coming back just because your ego is bruised because theyre getting away with something.

so at the end of day people just give the credit if u tell them to contact the store manager or your dm your just wasting your time

[farules27]

and unless u got a bunch of dopes working for you, u can give out some credits without going over the 2.0 or whatever it is that week lol

[zooworker]

Originally Posted by gamerguy69

So I get home and I noticed that my DVD still has that locking pin inserted in the case and I can't get it open. Ugghhhh!!!!!! I guess I should've been more vigilant when he handed them (had a game rental too) to me. I don't feel like driving all the way back there right now (about 3 mi.). I'm about to give them a call and see what they want me to do. I can probably get down there AGAIN tonight but I hope I get some kind of "compensation" -- a FREE rental perhaps?

Yep, this happens sometimes. I usually give the customer a free rental for having to drive back(with the cost of gas now). Just don't go off the handle when you go back, we do make mistakes you know.

[gamerguy69]

Originally Posted by zooworker

Yep, this happens sometimes. I usually give the customer a free rental for having to drive back(with the cost of gas now). Just don't go off the handle when you go back, we do make mistakes you know.

It's understandable. I had a game which he had to retrieve from another drawer behind the counter PLUS a coupon. Removing the locking pin just slipped his mind.

Anyways, I didn't call but just took the movie back and showed them the pin still on the case. The clerk apologized, removed it, and handed it back to me which took about 10 seconds. I stood there and just sort of asked calmly, "ummm. . . I drove all the way back. Could I at least get a free rental?" Another clerk, manager perhaps, gave me the OK to choose another older movie for free.

I'm satisfied everything worked out alright.

BTW, it was a different clerk from the time I was there at 4 p.m. Took the movie back around 8:30.

[HardcoreKeith]

Originally Posted by gamerguy69

BTW, it was a different clerk from the time I was there at 4 p.m. Took the movie back around 8:30.

The change of guard usually happens at 5. Incidentally there's usually a SHITSTORM OF PROBLEMS that also occurs right at 5 and the queue and phone lines fill up with customers with complex difficult multipart questions.

[zooworker]

Originally Posted by gamerguy69

It's understandable. I had a game which he had to retrieve from another drawer behind the counter PLUS a coupon. Removing the locking pin just slipped his mind.

Anyways, I didn't call but just took the movie back and showed them the pin still on the case. The clerk apologized, removed it, and handed it back to me which took about 10 seconds. I stood there and just sort of asked calmly, "ummm. . . I drove all the way back. Could I at least get a free rental?" Another clerk, manager perhaps, gave me the OK to choose another older movie for free.

I'm satisfied everything worked out alright.

BTW, it was a different clerk from the time I was there at 4 p.m. Took the movie back around 8:30.

Funny, we are told not to lock games that are in the drawer.
And 4-5 can be crazy, but glad you were satisfied. A lot of customers just go off the handle.

[videoslave23]

Originally Posted by gamerguy69

It's understandable. I had a game which he had to retrieve from another drawer behind the counter PLUS a coupon. Removing the locking pin just slipped his mind.

Anyways, I didn't call but just took the movie back and showed them the pin still on the case. The clerk apologized, removed it, and handed it back to me which took about 10 seconds. I stood there and just sort of asked calmly, "ummm. . . I drove all the way back. Could I at least get a free rental?" Another clerk, manager perhaps, gave me the OK to choose another older movie for free.

I'm satisfied everything worked out alright.

BTW, it was a different clerk from the time I was there at 4 p.m. Took the movie back around 8:30.

Because of how much they tried to control credits, I wouldn't always immediately offer a free rental. I would first just be real apologetic, and try to judge the persons reaction. If they asked for one, though, I'd usually give it to them.