#21
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I had a customer the other day come in who has not been in the store for a while (it looked like she was last updated in the beginning of Nov.). The system immediately brought up the edit function saying that the address/phone number was no longer right and to update. I ask her if she was still on XX street, and she said yes. I asked if XXXX was still her number (expecting a "Oh, no, I changed it). Instead, she looks at me in disgust and wonder why I would tell her number in front of everyone (one person was in the middle of the store) since it was a private number. I explained that I needed to verify if her information was still correct since it has been quite some time since she has visited us. She then asked if her DL wasn't good enough. "You saw it." I explained that we have many members who move and haven't updated their DL, so it is easier and more safeproof to ask. I told her that this has been how other associates and I have asked before, by asking specific, yet not completely revealing, information. She claimed I was the only one to ever do this and she was appalled. She paid for her movies and began to leave, but left her keys. It took me three calls to get her attention, and when I said she left her keys she huffed at me and took them and left. I suppose I could have asked her for her number and address and "confirmed" what was on there (but probably not correct). But last time I did that, I got yelled at (as well) and the customer refused to give me her number saying she wasn't comfortable with that. Had a couple like that. No idea what to do with that. Especially since I don't know if she would have given it to me, considering she claims the number is private. |
#22
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I love going out and talking to people about stuff. I go to the same Starbucks everymorning and It is comforting to see the same faces there to make my coffee and its especially important for the elderly to get out because they become very isolated so we need stores, we need interaction but the thing is people are finding other ways to get movies and not get up and move. I went to New York about a year ago and saw they had parking meters now and its used to never be that way.
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#23
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I like going out and experiencing the outside world myself too.
Strangely enough, I don't like to overpay, get assaulted by sales, and have my name used by a stranger when I haven't introduced myself.
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#24
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OMG!!! New York Has parking meters now!!! Bastards!!!
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#25
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Yep I couldnt believe, I love New York so to think of people actually being able to park there is so weird, but the parking garages are outrageous.
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#26
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#27
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as far as saying the customers names...I say it to my regulars (but i did this before we were being forced to) and otherwise i just use names when it either feels appropriate (after having a long conversation with a customer or helping them extensively) and i also use it when my DM is around, or is going to be visiting.
i might be a bad employee for this practice..but at least i'm not a creepy one.
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"evil will always triumph over good because good is dumb" |
#28
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Introducing yourself out to everyone doesn't make any sense.
1. You're not famous 2. Customers are just going to say ok and forget about it 3. This isn't a restaurant The only time might be ok to mention your name is when you help the customer find there movie or something that can leave an impact on your service. A customer ask for my name was after we talk about video games for a long time. He liked my view and information. I don't mind giving my name after that.
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#29
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#30
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are you talking about NYC? or the state? Cuz i live in the State of NY, and we have always had parking meters. As far as the city is concerned..idk
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