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  #781  
Unread March 4th, 2011, 02:51 PM
Thursday's Child Thursday's Child is offline
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Quote:
Originally Posted by Antithesys View Post
When you get right down to it, it seems there really are only two types of customers.

Type A
Us: "Our store is closing."
Customer: "Oh no! What am I going to do for movies?"

Type B
Us: "Our store is closing."
Customer: "Oh no! What are you guys going to do for jobs?"

Guess which type we offer the $5 off coupon to.
You keep forgetting, we are robots and not people to these idiots. Be well, my friend.
  #782  
Unread May 7th, 2011, 04:58 PM
DasDude DasDude is offline
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Quote:
Originally Posted by Antithesys View Post
When you get right down to it, it seems there really are only two types of customers.

Type A
Us: "Our store is closing."
Customer: "Oh no! What am I going to do for movies?"

Type B
Us: "Our store is closing."
Customer: "Oh no! What are you guys going to do for jobs?"

Guess which type we offer the $5 off coupon to.
Forgot Type C:

Customer: "When is your store closing?"
Us: "We're staying open."
Customer: " I was hoping I could buy some movies on clearance once you start dumping everything."
Us: " "
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  #783  
Unread May 13th, 2011, 01:08 AM
Micbarry Micbarry is offline
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Join Date: May 2011
Location: Australia
Posts: 4
Hey there,

I'm a newbie, but have been reading for a while now, and thought I'd finally post something. I hope this is the right spot to post this.

So here's a brief introduction. I'm from Australia and have worked for many stores over the years including a few Blockbuster corporate stores as an assistant manager. In 2004 I decided to go into business for myself and opened my own independent video store which I still run to this day. I really love it!

There are many great customer service stories and I can absolutely relate to most everything I've read here. However, I thought I'd post one that happened just this week.

I received a letter of complaint in the mail. (In the seven years that I've been in business, I've only received about 3 of these, so it's usually pretty special.) The customer, an elderly lady, mentioned that she was distressed that she received a text message about an overdue DVD.

She went on to say that she couldn't possibly have rented this DVD as she already owns it in her personal collection and so someone else must have borrowed it on her account. She said that she had instructed us to restrict her account so that only she could use it (this is true; and this message is on her account).

She said that because we had lent the DVD to another person and disregarded her instructions that she will not be held liable for the unreturned DVD and/or overdue charges and that she wants us to close the account. Due to our negligence, she says she will be taking her business elsewhere from now on.

So what happened? I decided to review DVR security footage. I cued up the exact time and date when the rental took place and what did I see? There's the customer right there on the screen being served by yours truly, date and time stamped and digitally watermarked.

Owned.

Not only that, but I remember that she actually asked me to recommend her something, and I even went to get in for her from the shelf (which you can also see on the footage). So I go out of my way to give her excellent service, and I get a letter of complaint for my troubles.

I guess it's my turn to write her a reply to her letter. How would you word it? 'I'm sorry, but you are wrong?'.
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  #784  
Unread May 20th, 2011, 09:28 PM
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Elphabalives Elphabalives is offline
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Location: Tortuga
Posts: 136
I had two different customers ask today if they'd still get late fees if they were raptured tomorrow.

Hopefully when tomorrow passes, the folks will stop leaving those pamphlets throughout our store.
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  #785  
Unread May 20th, 2011, 11:12 PM
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deathbydanny deathbydanny is offline
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That's a stupid fucking question. If you're raptured, what would you really care about late fees? I'd imagine being in Heaven supersedes any financial obligations I'd have.

Also, since I'm more than likely not getting raptured, I'm not going to focus so much on returning my videos as I'd be looting Wal-Mart and the guns and ammo store.
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Quote:
Originally Posted by Jim Keyes
OK ladies, gents, shareholders... I must admit, I haven't a goddamn clue about what to do. Things seem so rough, I just wanna go home. No lies, we're in a pickle... WAIT! I HAVE AN IDEA!
Quote:
Originally Posted by deathbydanny
If I want the experience of being in the store, let me have it on my own fucking terms.
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  #786  
Unread May 23rd, 2011, 07:30 PM
threefortenfifty threefortenfifty is offline
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Post

Quote:
Originally Posted by Micbarry View Post
I guess it's my turn to write her a reply to her letter. How would you word it? 'I'm sorry, but you are wrong?'.
No no, I'd just go with 'You are wrong.'
  #787  
Unread June 28th, 2011, 10:17 AM
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fivestarCSR fivestarCSR is offline
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bananas

I had a woman come to check out and as I'm talking to her, I notice her looking around at the confection. She stops me and asks, "Do you guys sell bananas here?" It took all my willpower not to laugh right in her face.
  #788  
Unread July 15th, 2011, 07:31 AM
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inkedangel inkedangel is offline
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Location: Here, there.... everywhere
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Quote:
Originally Posted by fivestarCSR View Post
I had a woman come to check out and as I'm talking to her, I notice her looking around at the confection. She stops me and asks, "Do you guys sell bananas here?" It took all my willpower not to laugh right in her face.
Lmao, you should have said "No, but we do have pickles"
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  #789  
Unread July 15th, 2011, 07:49 AM
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inkedangel inkedangel is offline
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So I had this woman come in last night. Her account is realitively new and unsecured. She always has some type of adr's on her account. At one point she let it build to about $25 and gave a bs story about a death and what could we do. I went ahead and did a credit and explained that it would be a one time courtesy and we couldnt do it again. Well last night she had a small balance of $3.21 for three dvds that were a day overdue. No big, I let her know she had a balance. She straight face looked at me and said that I needed to "void" it. I asked what she meant and she went on to lie and say that she knows she brought them back on time but when she came it was 10:50 and the doors were already locked. I just looked at her. I replied letting her know we dont just lock the doors that early. That I closed that night and as I explained before, we would not be removing anymore fees. I wont even let the csr lock the door 2 minutes early let alone 10. She had that "oh shit" look people get when they know they just got caught in a lie. I smiled and put a warning on her acct and let her know she had to pay it on her next visit, I could only bypass it one time. Oi, gotta love the crackheads lol
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