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  #211  
Unread August 8th, 2006, 03:24 AM
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Quote:
Originally Posted by sar94pga
yup, so she called my regional office and formed a complaint. she told my DL that she would tell all her friends not to shop at blockbuster until we removed all the horror movies from the NRW.

DL- I am sorry mam, but that is just not possible
C-well, there has to be something you can do. put them in a section by themselves and have your people tell customers that they are approaching that section and if they are offended to stay away from that side of the store.
DL-.......
C- my son had nightmares for 2 days after he saw those movies.
DL-well, I am sorry to hear that, but like i said, there really isn't much we can do.
C-do you watch those movies? how do you sleep at night knowing that you are going to hell for watching such evil?
DL-I dont feel that this is relevant to the conversation. I have tried to help you to the best of my abilities. is there anything else i can do for you?
C-If you don't do something about those titles, we will not shop at that location. we will go to the one in XXXXXX (next town over)
DL-well, i am afraid that you will find the same thing at that location. all of the stores are set up the same.

and the customer hung up. what a fabulous way to start a monday.
We put all our kids films in one section, here. I don't know if that's the reason why... I doubt it, since we put larger kids films on the NR wall if they appeal to adults as well as children.

Before I started at Blockbuster, I never really believed anyone would kick up a fuss about the cover of a horror film. I could sort of imagine why someone would kick up a fuss about the cover of a porn, but still thought they were idiots since the covers don't really show anything. As far as I'm aware, all covers and titles have to be PG-rated, so all the cover art is deemed suitable for children. We're only told to merchandise adult titles away from children's films, though we still get the occasional complaint. Only the porno-bandits ever seem to have taken it to extreme though. Kind of like your horror lady, one of our customers systematically removed each and every porn box, and put them in a pile, at the end of the wall, upside down.
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  #212  
Unread August 8th, 2006, 08:57 AM
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Other night, me and the SL were getting ready to close and I noticed a car in the parking lot. I told him the lady is on her phone and we should close the doors ASAP. The BB Phone said the time was 11:01, he shut and locked the doors and proceeded to take down my till. I get ready to run the few Favorites left when I hear the phone ring, I figured it was another store calling in their numbers so I answered it.
Cust: Your doors are locked.
Me: I'm sorry were closed.
Cust: My son has to use the bathroom, can't you just let us in.
Me: No ma'am, I can't, our policy is no one can come in after the doors have closed, its security procedure.
Cust: Fine, can I just come in to rent movies.
Me:....
Cust: You going to tell me I can't do that either, what time do you guys close?
Me: 11
Cust: My clock says 10:58, so you shouldn't be closed.
Me: In Blockbuster World, its 11:04.
Cust: Let me talk to your manager.

So my SL gets on the phone and I feel bad for the guy, he alwayss gets these customers that are never satisfied.

I presumming from his comments, she asked to come in and he replied the tills are down, we can't. Not only that we aren't allowed to let anyone in.

The next morning she comes in and complains to the SM, and also called the DL about this. I backed him saying the clock was 11:02 when she called. I told her to check the camara when I answered the phone. Sure Enough.
  #213  
Unread August 8th, 2006, 08:58 AM
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Quote:
Originally Posted by csb
(I wish I could have said "Call the cops")
Erm, you can. You have the right to refuse a customer entery into the store after closing, and since you don't have the right to physically touch the customer, then you do have the right to call the police to physically remove them if they are ignoring your request to leave.
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  #214  
Unread August 8th, 2006, 09:04 AM
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Quote:
Originally Posted by Nudedos
Other night, me and the SL were getting ready to close and I noticed a car in the parking lot. I told him the lady is on her phone and we should close the doors ASAP. The BB Phone said the time was 11:01, he shut and locked the doors and proceeded to take down my till. I get ready to run the few Favorites left when I hear the phone ring, I figured it was another store calling in their numbers so I answered it.
Cust: Your doors are locked.
Me: I'm sorry were closed.
Cust: My son has to use the bathroom, can't you just let us in.
Me: No ma'am, I can't, our policy is no one can come in after the doors have closed, its security procedure.
Cust: Fine, can I just come in to rent movies.
Me:....
Cust: You going to tell me I can't do that either, what time do you guys close?
Me: 11
Cust: My clock says 10:58, so you shouldn't be closed.
Me: In Blockbuster World, its 11:04.
Cust: Let me talk to your manager.

So my SL gets on the phone and I feel bad for the guy, he alwayss gets these customers that are never satisfied.

I presumming from his comments, she asked to come in and he replied the tills are down, we can't. Not only that we aren't allowed to let anyone in.

The next morning she comes in and complains to the SM, and also called the DL about this. I backed him saying the clock was 11:02 when she called. I told her to check the camara when I answered the phone. Sure Enough.
I just wanted to point out one thing to all the fucking crybabies on this site (PROPOXY THIS MEANS YOU), this is what a first post should look like. This post is well thought out, topical, and little to no grammatical errors whatsoever. Thank you new guy (or gal, whatever the case may be). You will not be insulted by being called a n00b. This one is ok in my book. Thanks for not being stupid.
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  #215  
Unread August 8th, 2006, 09:20 AM
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Quote:
Originally Posted by URBAN_COWBOY
I just wanted to point out one thing to all the fucking crybabies on this site (PROPOXY THIS MEANS YOU), this is what a first post should look like. This post is well thought out, topical, and little to no grammatical errors whatsoever. Thank you new guy (or gal, whatever the case may be). You will not be insulted by being called a n00b. This one is ok in my book. Thanks for not being stupid.
I just noticed I did have a few grammatically errors, I'm usually good about it. Also, I am a guy, thanks for the welcome.
  #216  
Unread August 8th, 2006, 09:51 AM
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A customer came up to the counter to rent with driver's license in hand (good job), but they had not rented from our store before (shucks), so they have to go out to their car to get the card. As her boyfriend runs out to their car. She dosen't like the idea of having to get her card, so she tells me...

Cust: I get better service than this back in the UK! (insert something about renting with ID anywhere)
Me: Actually, over there you have to fill out the membership form at every different location you go to, would you like to do that?

This happened right around the time their computers were becoming able to import customers, so I told her about that too. She was nice, but it just goes to show that I pick up on all lies (except for when I think the customer is telling the truth).
  #217  
Unread August 8th, 2006, 10:06 AM
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Quote:
Originally Posted by Nudedos
Other night, me and the SL were getting ready to close and I noticed a car in the parking lot. I told him the lady is on her phone and we should close the doors ASAP. The BB Phone said the time was 11:01, he shut and locked the doors and proceeded to take down my till. I get ready to run the few Favorites left when I hear the phone ring, I figured it was another store calling in their numbers so I answered it.
Cust: Your doors are locked.
Me: I'm sorry were closed.
Cust: My son has to use the bathroom, can't you just let us in.
Me: No ma'am, I can't, our policy is no one can come in after the doors have closed, its security procedure.
Cust: Fine, can I just come in to rent movies.
Me:....
Cust: You going to tell me I can't do that either, what time do you guys close?
Me: 11
Cust: My clock says 10:58, so you shouldn't be closed.
Me: In Blockbuster World, its 11:04.
Cust: Let me talk to your manager.

So my SL gets on the phone and I feel bad for the guy, he alwayss gets these customers that are never satisfied.

I presumming from his comments, she asked to come in and he replied the tills are down, we can't. Not only that we aren't allowed to let anyone in.

The next morning she comes in and complains to the SM, and also called the DL about this. I backed him saying the clock was 11:02 when she called. I told her to check the camara when I answered the phone. Sure Enough.
It's always the ones who wait until the last minute.
I've actually had someone start kicking the door after closing, I walked up with the cordless phone and said "you are about 1 second from me finishing calling the cops, and oh yes I got your license number(idiot parked where we could see it)." guy jumps in car and speeds off.
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  #218  
Unread August 8th, 2006, 07:22 PM
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Nudedos Nudedos is offline
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Tonight was a classic night.

Me: Ok, looks like you have a 1.25 for 16 Blocks, you like to pay now/ or next time?
Cust: What?
Me: You returned the movie on XXX and rented it on XXX, it auto sold, then refunded, now you have a restocking fee of 1.25.

(I try not to say they turned it late, just emphasize dates.)

Cust: Well, if it refunded its all taken care of.
Me: Well, in one light, it is. You returned the movie, so we no longer doubt you returned it, we just have a restocking fee, which we've been doing for over 2 years now, you have the option to pay it today, or next time?

(I didn't mean to get so aggravated, but this guy has come in everyday and yelled about us not having the Shaggy Dog. He came to me and pointed at me with his finer, telling me that heís come in (AMOUNT HERE) times and he hasn't gotten it. I told him we only got 29 copies, which he said wasn't his fault and I asked how it was mine? He told me it was, because its not there and its bad customer service. Wow)

Cust: Not only do I have to pay this, you don't have the Shaggy Dog?!
Me: No, the bins are empty.
Cust: Well check them one time, since I have to pay this restocking fee.

I walk over to the bins, look in, see nothing, and open the doors to show clarity of this.

*Hands me the money, then proceeds to pull out one of the Mail Coupons, 2.99 Rentals all month.

Cust: Use this on it too.
Me: .....

So I close my draw, bust the calculator out, and give him a refund.

Cust: Next time I come in here and the Shaggy Dog isn't here, I'm calling Headquarters.

Me: Please do sir, I'd hate for your exhaustive look for Tim Allenís latest master piece to go un-noticed.

Cust: ....

He didn't catch any of my sarcasm if you wonder why I responded how I did.
  #219  
Unread August 8th, 2006, 08:15 PM
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coldie coldie is offline
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Quote:
Originally Posted by Nudedos
Me: Please do sir, I'd hate for your exhaustive look for Tim Allenís latest master piece to go un-noticed.
I should write that one down. I have one bitch who constantly demands we hold movies for her, but since she's never nice about it, I insist to all CSRs that we do our very least to help her since she won't treat us with any respect.

One time she had the nerve to yell at me...
Me: "I can't hold it if it's not in, and I can't call you if it does, it's not fair to the other fifty or so who'll be looking for it today."
Cust: "I don't see why you guys can't call me when it comes in and hold it for me."
Me: "It isn't fair."
Cust: "I don't see why you guys can't call me when it comes in and hold it for me."
Me: *taking a cue from Spider-Man* "You missed the part where that's my problem."

I wanted to say "I don't see why you can't keep a restraint on your kids while they run around in my store, with your oldest kid, the waterheaded one, constantly ruining the facing on my game shelves. The day you keep your kids in line (and that includes wearing shoes inside the store) is the day I help you out, because you'll have helped me out.
  #220  
Unread August 8th, 2006, 10:30 PM
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Nudedos Nudedos is offline
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Quote:
Originally Posted by coldie
I should write that one down. I have one bitch who constantly demands we hold movies for her, but since she's never nice about it, I insist to all CSRs that we do our very least to help her since she won't treat us with any respect.

One time she had the nerve to yell at me...
Me: "I can't hold it if it's not in, and I can't call you if it does, it's not fair to the other fifty or so who'll be looking for it today."
Cust: "I don't see why you guys can't call me when it comes in and hold it for me."
Me: "It isn't fair."
Cust: "I don't see why you guys can't call me when it comes in and hold it for me."
Me: *taking a cue from Spider-Man* "You missed the part where that's my problem."

I wanted to say "I don't see why you can't keep a restraint on your kids while they run around in my store, with your oldest kid, the waterheaded one, constantly ruining the facing on my game shelves. The day you keep your kids in line (and that includes wearing shoes inside the store) is the day I help you out, because you'll have helped me out.
No kidding. All the time we get people you want us to hold movies for them, completely voiding it from pulling other business from customers. I mean this, as most people who bitch, are MP Customers. They spend about 30 a month, considering they buy twizzlers sometimes. I've noticed my rewards members are usually the best. They know the rules, they earn our respect, considering the spend the most. Also note, the guy I talked about.. Is a MP customer.
 

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