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  #1  
Unread December 27th, 2010, 11:29 PM
djsdojo djsdojo is offline
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Join Date: Jun 2008
Location: NOT @ BBV!!
Posts: 553
Ha HA!! Read this review about BBV.

Corporate really needs to listen to their customers here is a review I found about BBV.

Source: http://www.merchantcircle.com/busine...o.972-540-6468

Worst costumer service ever. The managers are shady at best-when not outside smoking constantly. The managers are rude & unprofessional. They can also always be overheard yelling at their employees to push sales & up sell. (We do not like being harassed for your sales quotas!!!) They also go on about personal problems/exes/kids/other employees or flat out mock other customers once they leave! Plus when there is a problem- the managers are mostly hiding out in the back & aren't very much help when they do manage to come up. One guy was even in the bathroom for ten minutes while we waited, then the big lug came over & tried to bullshit us about renting a ps3 game, which we owed charges on. (we don't own game consoles or rent games) as it turns out-they don't always check ID so if someone has your name or something like it-they don't check cards-just go by names! So they had allowed someone else to rent on our account. Just avoid this place. Go team Netflix!
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  #2  
Unread December 28th, 2010, 02:19 AM
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MaximusX7 MaximusX7 is offline
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Haha, nice. But I mean really you can't make every last person happy.
But no know a manager just like what he is describing...
  #3  
Unread December 28th, 2010, 09:42 AM
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BBBlows BBBlows is offline
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While some legitimate complaints and mostly true, managers have to shit just like everyone else. So sorry it fell on her precious time.
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  #4  
Unread December 28th, 2010, 09:44 AM
Freemason220 Freemason220 is offline
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Yeah, but usually we have two bathrooms. I never use the customer bathroom. There is one outside on the floor and one in the office.
  #5  
Unread December 28th, 2010, 12:59 PM
Flantanella Flantanella is offline
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Company will see this and blame the store workers for the fault....I bet if she complains they will send her a free coupon
  #6  
Unread December 28th, 2010, 02:46 PM
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BlockbusterLuvsU BlockbusterLuvsU is offline
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It's BS to fault people for being in the bathroom, regardless how long it takes.
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No thanks, I don't rent enough.

Disclaimer: The postings on this site are my own and do not represent Blockbuster's or Dish Network's positions, strategies or opinions, because they are all a bunch of dickless idiots.
  #7  
Unread December 28th, 2010, 08:48 PM
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djblade djblade is offline
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lol yeah, you can't complain about people using the bathroom lol wtf. Its like this

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)
cust: But I return it before you guys closed
you: oh, what time was that?
cust: I return it around 10:30pm and the lights were on. I saw employees walking around too!!!!
you: We closed at 10pm and we need the lights on so we can clean the place up.
cust: oh..........
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  #8  
Unread December 28th, 2010, 09:39 PM
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deathbydanny deathbydanny is offline
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Location: One nation, under Canada, above Mexico
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So wait, I'm confused-- was the manager outside smoking constantly, or in the bathroom for ten minutes?

Unless this person spent more than an hour in the store, OR this is an ex-employee, I call bullshit. Sure, these can be legitimate complaints, but that post reads more like... well, one of the dumber posters here.
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Quote:
Originally Posted by Jim Keyes
OK ladies, gents, shareholders... I must admit, I haven't a goddamn clue about what to do. Things seem so rough, I just wanna go home. No lies, we're in a pickle... WAIT! I HAVE AN IDEA!
Quote:
Originally Posted by deathbydanny
If I want the experience of being in the store, let me have it on my own fucking terms.
  #9  
Unread December 28th, 2010, 09:53 PM
djsdojo djsdojo is offline
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Location: NOT @ BBV!!
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Quote:
Originally Posted by Flantanella View Post
Company will see this and blame the store workers for the fault....I bet if she complains they will send her a free coupon
I bet she wouldn't use it because she doesn't want to get harassed over sales.

Quote:
Originally Posted by djblade View Post
lol yeah, you can't complain about people using the bathroom lol wtf. Its like this

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)
cust: But I return it before you guys closed
you: oh, what time was that?
cust: I return it around 10:30pm and the lights were on. I saw employees walking around too!!!!
you: We closed at 10pm and we need the lights on so we can clean the place up.
cust: oh..........
I have posted this before but here is a tip to BBV employees to get the conversation moving a little faster.

Avoid this conversation its just a waste of time

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)

And say this instead.

You: the movies (name movies here) are one day past due and the balance is $3.24

I just get strait to the point to get things moving a little faster I REALLY hate the "hurry up and tell me why is there a balance?" question.

Last edited by djsdojo; December 28th, 2010 at 10:03 PM.
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  #10  
Unread December 29th, 2010, 01:42 AM
itirnitii itirnitii is offline
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Posts: 505
Quote:
Originally Posted by djsdojo View Post
I bet she wouldn't use it because she doesn't want to get harassed over sales.

I have posted this before but here is a tip to BBV employees to get the conversation moving a little faster.

Avoid this conversation its just a waste of time

you: There is a balance of a $3.24
cust: WTF, why is there a balance?
you: You kept 3 movies for an extra day, they are (name of title here)

And say this instead.

You: the movies (name movies here) are one day past due and the balance is $3.24

I just get strait to the point to get things moving a little faster I REALLY hate the "hurry up and tell me why is there a balance?" question.
I like to take this a step further, like so:

Me: Hi there, do you have your membership card?
Customer: Here you go.
Me: Pay up bitch! Oh, and I added a candy bundle to your total. Suck on that.
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The postings on this site are my own and do not represent Blockbuster's positions, strategies, or opinion.
The postings on this site are my own and do not represent DISH Network's positions, strategies, or opinion.
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