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  #1001  
Unread August 12th, 2007, 08:07 PM
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Quote:
Originally Posted by HardcoreKeith View Post
Really? Excellent.
Do you mean "can we really do that?"? Not from the computer... you'd have to look over the old CC/DC receipts which we keep with the empbals and then manually charge off the card details through the card machines. It's not a company policy, I think Hailey was just trying to scare the guy in to admitting it's probably their mistake.
  #1002  
Unread August 12th, 2007, 11:49 PM
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C: Do you have any TMNT in?

Me: No, sir, we don't.

C: Are you sure? Can you look in the box?

Me: I'm sure. I just emptied it.

C: So there aren't any?

Me: No sir.

C:.....*looks around, digs through returns on the counter*...So you don't have ANY of them?

ASM: NO!
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  #1003  
Unread August 13th, 2007, 08:12 AM
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I opened both Saturday and Sunday, and I didn't see a single TMNT returned. At all. Via box, movie pass, or anything. It was as if we didn't even carry it.
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  #1004  
Unread August 13th, 2007, 08:20 AM
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Quote:
Originally Posted by HardcoreKeith View Post
Really? Excellent.
Quote:
Originally Posted by SavageUK View Post
Do you mean "can we really do that?"? Not from the computer... you'd have to look over the old CC/DC receipts which we keep with the empbals and then manually charge off the card details through the card machines. It's not a company policy, I think Hailey was just trying to scare the guy in to admitting it's probably their mistake.
It's a great line, isn't it?

No, we probably can't do it, and I'm sure it counts as fraud or whatever. But, the way I see it, if they've stolen a film from us, why the hell not?! I've nver done it, btw...


I just get sick of customer's stupid lies, so to say to them, "Okay, fine, I'm sure you didn't rent it, but the good news is, whoever did paid with their card, so we've got their bank details, so we can just go ahead and charge whoever that was..."

-"Um..."


Yeah, that's right, RETURN YOUR FUCKING FILM! (you cunt)
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  #1005  
Unread August 13th, 2007, 10:12 AM
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Cust: "Do you sell DS Lite games?"
Me: "Yes, the DS games are on that stand there."

She goes away. Then she comes back.

Cust: "I'm looking for ones that play on the DS Lite. Do you have DS Lite games?"
Me: "Um... they're DS games, they play on either version of the DS."
Cust: "But I thought there were DS games and DS Lite games."
Me: "No... all DS games play on the DS Lite. It was just an upgrade on the console, but they all still play the same games."
Cust: "Oh."

I wonder how many stores she walked out of because they "only" stocked DS games.
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  #1006  
Unread August 13th, 2007, 05:19 PM
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I'm running a double cart of BSI returns with movies turned up to mark the different genres, all in perfect alphabetical order to run nice and easily, and out of nowhere this middle aged woman just starts rummaging through them, pulling shit out and dropping it on another part of the cart, here is the conversation that followed:

ME: Excuse me, but what are you doing?
RETARD: Looking for Disturbia.
ME: You won't find any on there, there are only favorites on my cart.
RETARD: Oh ok, could you look in the drop box for me?
ME: No.
RETARD: .....Why not?
ME: Because you just messed up my cart for no reason, now I have to re-organize the cart because you decided to just look for yourself without asking me first.
RETARD: Well I didn't want to bother you.
ME: Well you didn't, you pissed me off, put them back in alpha order or get out of my store.
RETARD: Excuse me?!
ME: You heard me.
RETARD: Fine! I am never coming back here again!
ME: Good bloody riddance, I don't need retards like you rummaging through shit they shouldn't be.
RETARD: *Leaves, mumbling about reporting my actions to the store manager.*

Can you tell I was having a bad night? We had a total of 3 people on a 1500 transaction, by forecast, shift. So when some random customer starts fucking with my cart, I just snapped.
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  #1007  
Unread August 13th, 2007, 05:28 PM
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Dang Lomi. If only we could do that to customers every night. At least she's probably gone for good.
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  #1008  
Unread August 13th, 2007, 11:25 PM
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Quote:
Originally Posted by Lomithrandel View Post
I'm running a double cart of BSI returns with movies turned up to mark the different genres, all in perfect alphabetical order to run nice and easily, and out of nowhere this middle aged woman just starts rummaging through them, pulling shit out and dropping it on another part of the cart, here is the conversation that followed:

ME: Excuse me, but what are you doing?
RETARD: Looking for Disturbia.
ME: You won't find any on there, there are only favorites on my cart.
RETARD: Oh ok, could you look in the drop box for me?
ME: No.
RETARD: .....Why not?
ME: Because you just messed up my cart for no reason, now I have to re-organize the cart because you decided to just look for yourself without asking me first.
RETARD: Well I didn't want to bother you.
ME: Well you didn't, you pissed me off, put them back in alpha order or get out of my store.
RETARD: Excuse me?!
ME: You heard me.
RETARD: Fine! I am never coming back here again!
ME: Good bloody riddance, I don't need retards like you rummaging through shit they shouldn't be.
RETARD: *Leaves, mumbling about reporting my actions to the store manager.*

Can you tell I was having a bad night? We had a total of 3 people on a 1500 transaction, by forecast, shift. So when some random customer starts fucking with my cart, I just snapped.
Everyone has one of those "moments" at LEAST once a year, I say. And it's totally understandable.

Quote:
Originally Posted by rk237 View Post
Dang Lomi. If only we could do that to customers every night. At least she's probably gone for good.
I want the remote from "Click" while i'm at work, if only for one goddamn day.

Me: *organizing movies*

customer approaches

C: I think I love my wife?

Me: Ah. Well, she knows she hates you. She fucked me last night with a strap on. Sorry.

C: I..uhh...what?!

Me: You have a tiny penis. She told me.

*REWIND!!!*

C: I think I love my wife?

Me: Here you go.

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  #1009  
Unread August 14th, 2007, 05:13 AM
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Quote:
Originally Posted by Lomithrandel View Post
ME: Excuse me, but what are you doing?
RETARD: Looking for Disturbia.
ME: You won't find any on there, there are only favorites on my cart.
RETARD: Oh ok, could you look in the drop box for me?
ME: No.
RETARD: .....Why not?
ME: Because you just messed up my cart for no reason, now I have to re-organize the cart because you decided to just look for yourself without asking me first.
RETARD: Well I didn't want to bother you.
ME: Well you didn't, you pissed me off, put them back in alpha order or get out of my store.
RETARD: Excuse me?!
ME: You heard me.
RETARD: Fine! I am never coming back here again!
ME: Good bloody riddance, I don't need retards like you rummaging through shit they shouldn't be.
RETARD: *Leaves, mumbling about reporting my actions to the store manager.*
good one! If that was a first time poster though no-one would have believed what you said.
  #1010  
Unread August 14th, 2007, 08:15 PM
Lomithrandel Lomithrandel is offline
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LOL you think that's bad? My SM has thrown cases at idiots who bring cover boxes to the front and leave them there before.
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