#1
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How do you deal with theft?
First I did some diging around to see if this topic has been made, but to no avail. So dont flame if I didn't do a relatively good job.
Anyways, how do you as a SM, ASM, or CSR deal with theft? I'm wondering because today I caught someone trying to rip open the case, caught him while doing the FOS, he kept asking me, "is this movie new this came out today right?" and questions like that. It turns out when he showed me the case to Duplicity, and asked if the movie was good, when I looked at the movie and tried to come up with a generic answer(because I didnt watch the movie) I saw that the little yellow piece at the bottom(where you pull to take off the lock) was missing, I ended up saying I didn't watch the movie, and "walked off" to finish the FOS. Of course by this point in my mind I had a thought that he was trying to steal something, mainly because of the lock and that he wanted new movies but spent some time in the BSI. I walk up to take care of a customer at the POS and then hear a "Clack" tell the customer to give me a second, and walk to the back behind the TV BSI, I take the movie from his hand ask why he is opening my DVD's and then tell him to please leave my store and never come back or I will call the cops. Yesss, I know long ass post, sorry, just wanted to explain so you guys got an idea of responses I would like to read. Also any one ever had some one try to short change you? this has also happened to me, I'll let anyone know the story upon request. I'm pretty sure you are tired of reading. already |
#2
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We got a customer, who happens to be a cop, to walk around and scare the shite out of him.
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#3
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Quote:
I had someone steal a PS3 controller the other day. I know exactly who did it. His friend stole it while he came up and asked us questions about the controller and if it came with the USB plug to charge it. Everytime he comes in now, we follow him from a distance.
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Idiocy is not my forte. I don't speak the language, and I don't think my college accepts it as a foreign language. That's the "idiot tax". It's our fee for having to put up with your stupid questions. And for everything else... there's Mastercard. |
#4
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I tell them if they are caught stealing they will have to work a shift in our store and deal with the dumbass DMs!
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A true outlaw finds the balance between the passion in his heart and the reason in his mind. The outcome is the balance of might and right. |
#6
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if he works a shift then you can call it internal theft.
i had a guy who when checking out his rental dropped some change on the floor and didn't want to pick it up. I noticed that he had a couple dvd box shaped blockiness under his shirt at his belly. he probably didn't want to bend down in case they fell out. i put a warning on his account that said "watch for theft." when he walked out the alarm beeped. I don't know what to do when it beeps other than redeactivate the tags in the rentals because sometimes i forget (my store has 1 entrance/exit and a tag deactivator at every till) or say you're fine ignore the beeping. a minute later he comes back in the store and says he lost his car keys. he then spends the next 30 minutes looking around the store, asking me if i've seen them, asking the other employees if they've seen them. I don't feel too bad for him because i'm pretty sure he stole and this is what he gets. the next tuesday i'm there to pick up my movies for the week and i see him again. a fellow employee is checking him out. the alarm beeps on his way out again and i ask my coworker if he read the warning on the account and my coworker didn't. he rarely pays attention to warnings. but then again its not like we'd know what to do other than let him continue. we can put the rentals on the tag deactivator or wave him through.
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[SIGPIC][/SIGPIC] Don't believe in yourself - believe in ME! Believe in the KAMINA who believes in YOU! |
#7
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Recently released transcript from the investigaton of CIA interrogation techniques:
Dick Cheney: So, how are we going to get these bastards to talk? CIA Interrogator: Well, we've got some ideas, but Congress might object. DC: You let me worry about those wusses. What have you got? CI: Well we can waterboard them. DC: Eh, a little water ain't gonna hurt 'em. What else? CI: We can keep them awake for days at a time. DC: Well that won't kill 'em. Go on. CI: We can hold a gun to their heads and pretend that we're going to shoot them. DC: That's just make believe! That's fine. Anything else? CI: We were thinking of making them work a shift at Blockbuster. DC: What?? CI: Yeah, you know. Maybe write them up if they don't get enough pre-sales. Or make them reset the candy section. Or tell them they can't stop a shoplifter and then yell at them because of the lost inventory... DC: (Falls to his knees, sobbing) Dear sweet Jesus, forgive us!
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Why does this pic somehow remind me of Blockbuster? [SIGPIC][/SIGPIC] |
The Following 2 Users Say Thank You to abhorrent scowl For This Useful Post: | ||
yodavsjason (August 27th, 2009), zooworker (August 26th, 2009) |
#8
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If only they would let me carry a gun to work....a few bodies with toe tags"SHOP LIFTER"
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It's been a Fun Ride, THANKS!! Old Friends!! ROYAL GUARD The top Poster!
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#9
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Quote:
I have had a customer try to say that I didn't give back his 100$ bill. He gave me the 100 I looked at it in the light and put into the drawer his friend pulls out a 20 and I give him the 100 back to cash the 20 instead. He comes back the last 15 mins of my shift and claims that I didn't give his 100 back, my register was on countdown at the time and I was even. I was leaving work and this guys friend was outside talking to me saying I stole the money, I said "my job isn't worth a 100 dollars, I don't have the money". This bug eye fellow, I would of poked his eye out, was looking at me like he was going to swing. My manger came outside to tell him that there are security cameras and your more then welcome to look when the SM is here. And yes the camera CLEARLY shows me giving the 100 dollars back to him. When i was handling the 100 i lifted up the cash drawer and put it under there so the security camera showed me doing that twice. |
#10
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Quote:
Anyways after I tell him that his movie is on the back counter he tells me hey where's my change? I tell him I gave it to you, and he fights trying to prove me wrong maybe could have been testosterone, so I told him I'm going to count my cash register if I'm over then I didn't give him his change, suffice to say, he left looking like a fucking retard. |
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