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  #11  
Unread April 17th, 2008, 02:58 PM
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Quote:
Originally Posted by zooworker View Post
Yep, this happens sometimes. I usually give the customer a free rental for having to drive back(with the cost of gas now). Just don't go off the handle when you go back, we do make mistakes you know.
I give them a stick of gum and some old lint from my pocket.
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  #12  
Unread April 18th, 2008, 09:50 AM
AlterEgo AlterEgo is offline
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Originally Posted by BBVcasualposter View Post
Then employee says, once its rung up and totalled I cant change it.
I can't believe anyone would actually say this. I'm as hardcore about credits as anyone, but if they haven't even paid yet then of course I'll do a void. I don't know what customer would accept that either, its obvious to anyone that they could just as easily say "Nevermind, I don't want to rent" or "I forgot my money, sorry" and we'd have to void the transaction somehow.
  #13  
Unread April 18th, 2008, 10:06 AM
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Quote:
Originally Posted by gamerguy69 View Post
It's understandable. I had a game which he had to retrieve from another drawer behind the counter PLUS a coupon. Removing the locking pin just slipped his mind.

Anyways, I didn't call but just took the movie back and showed them the pin still on the case. The clerk apologized, removed it, and handed it back to me which took about 10 seconds. I stood there and just sort of asked calmly, "ummm. . . I drove all the way back. Could I at least get a free rental?" Another clerk, manager perhaps, gave me the OK to choose another older movie for free.

I'm satisfied everything worked out alright.

BTW, it was a different clerk from the time I was there at 4 p.m. Took the movie back around 8:30.
Because of how much they tried to control credits, I wouldn't always immediately offer a free rental. I would first just be real apologetic, and try to judge the persons reaction. If they asked for one, though, I'd usually give it to them.
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  #14  
Unread April 18th, 2008, 12:07 PM
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Quote:
Originally Posted by AlterEgo View Post
I can't believe anyone would actually say this. I'm as hardcore about credits as anyone, but if they haven't even paid yet then of course I'll do a void. I don't know what customer would accept that either, its obvious to anyone that they could just as easily say "Nevermind, I don't want to rent" or "I forgot my money, sorry" and we'd have to void the transaction somehow.
It was a hypothetical situation not an example of an actual. I've heard it happen just in different forms. Who knows, I may have even heard you in 1 form or another.
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  #15  
Unread April 18th, 2008, 12:11 PM
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Originally Posted by videoslave23 View Post
Because of how much they tried to control credits, I wouldn't always immediately offer a free rental. I would first just be real apologetic, and try to judge the persons reaction. If they asked for one, though, I'd usually give it to them.
Agree, but wouldnt it be so much easier if you didnt have to decipher and you could just actually make their bad experience a "blockbuster night" w/o having to worry. My new job in an office is much calmer but can get boring, occasionally I miss the constant people interaction but I dont miss credits.
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  #16  
Unread April 28th, 2008, 05:36 PM
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Quote:
Originally Posted by Propoxy View Post
I offered a customer a free bag of popcorn once when he had a lock in his movie. He hadn't asked for anything, but I was trying to be nice. He flipped out. "That's ridiculous to offer me something that costs you TWELEVE CENTS! GIVE ME A FREE RENTAL!!!"

He went home without a free rental or a bag of popcorn.
i so agree and i have done that exact scneario , and the problem is there's a million stories like propoxy's here. Its a fine line but what people dont understand is that all your doing is pissing off the customer, pissing him off to call customer care, who pisses off my dm, who then calls me and says why didnt you give him the credit which pisses me off. and then i go back and piss of that same csr who cant understand why i had to give him a credit. So at the end of the day when u do what propoxy did here u may have felt good for 5 minutes but u possibly set off a ridculous chain of events that does not need to happen over 4.59.

i have had countless conversations with csr's over the years because they handle that and i quote "the customer is getting away with something". Everyone takes it so personally. For every 200 people who come thru your door in a day, 1 or 2 people may act like that, i know some days are worse than others but geez man lighten up. Customer is probably being an ass but so what, who gives a shit. He'll spend way more money this year getting that 1 credit as opposed to him never coming back just because your ego is bruised because theyre getting away with something.

so at the end of day people just give the credit if u tell them to contact the store manager or your dm your just wasting your time
  #17  
Unread April 28th, 2008, 05:38 PM
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and unless u got a bunch of dopes working for you, u can give out some credits without going over the 2.0 or whatever it is that week lol
  #18  
Unread April 28th, 2008, 05:46 PM
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  #19  
Unread May 27th, 2008, 05:16 AM
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  #20  
Unread May 27th, 2008, 06:00 PM
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Can you simply tell if Runescape is a great game maplestory powerleveling or not without you becoming a member? The answer to that would be, NO! Well you can make a few predictions about Runescape and see the moral of the game when being a regular user and not a member but becoming a member brings a whole lot of additions to Runescape that you would never see if you were not a member. Being a member of Runescape has so many benefits and I will try to list them all here for you. Runescape tells you them, but I'm going to detail it a few features for you here. runescape money
um. what the fuck?
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