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Unread March 7th, 2008, 09:55 PM
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System Problems

Anyone else have massive problems with Credit Cards not working Friday night? We had them intermittently working throughout the night, but after about 10 PM, they finally started working.

My SM said that there were some problems in Dallas and that this thing was company-wide, she couldn't even get through to computer support for a couple hours. So we ended up leaving balances on people's accounts because they didn't have enough cash...

Anyone have any info on what happened here?
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Unread March 7th, 2008, 10:08 PM
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I know that it happened at my store in the Midwest. It was loads of fun, as you sure know.
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  #3  
Unread March 7th, 2008, 10:14 PM
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Down in Southern California.
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Unread March 7th, 2008, 10:38 PM
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yeah it sucked and finally went cash onlysouth florida here
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  #5  
Unread March 7th, 2008, 10:46 PM
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We had one guy who flipped out and told us to get with the 21st century and stormed out...most people just wrote out checks...because on any given day, well over half our TNR is credit cards, so this really hit us hard...
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Unread March 7th, 2008, 10:53 PM
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You can call Visa's automated line for an approval #. It takes a few minutes and slows down the line but even a problem like this you can take credit cards.
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Unread March 7th, 2008, 11:08 PM
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Quote:
Originally Posted by DraconianSM View Post
You can call Visa's automated line for an approval #. It takes a few minutes and slows down the line but even a problem like this you can take credit cards.
Which would only work half the time, because the other half of the time the approval number part didn't pop up.
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"Think of how stupid the average person is, and then realize half of them are stupider than that." George Carlin (Thanks Moonprism)

Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me the hell alone.
  #8  
Unread March 7th, 2008, 11:11 PM
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Yeah, our system was down too and we have to secure accounts/Pre-Auth for next gen games.... there goes my presales.

Last edited by ClutztomerControl; March 8th, 2008 at 12:27 AM.
  #9  
Unread March 8th, 2008, 02:29 AM
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Quote:
Originally Posted by ClutztomerControl View Post
Yeah, our system was down too and we have to secure accounts/Pre-Auth for next gen games.... there goes my presales.
I'd be more worried about your net bad debt :P

It was definatly company wide and was so happy when they came back up. I still beat my TNR from last year though.
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Unread March 8th, 2008, 06:30 AM
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If I have a well known customer I just make up an approvel code. Worked fine.
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