I Hate Blockbuster Forum  

Go Back   I Hate Blockbuster Forum > Lovers of Blockbuster > Are You An Employee Of Blockbuster?

 
Thread Tools Display Modes
  #551  
Unread August 10th, 2008, 10:18 AM
bobtherocket bobtherocket is offline
Junior Member
 
Join Date: Jul 2008
Posts: 3
At my store, our monitors are up higher than the rest of the counter, with the card machines behind the monitor. When something is placed on the counter in front of your register, the view is entirely blocked.

So I was checking DVDs on the back counter, when I hear a customer approach. She hands me her stack of DVDs, and I proceed to check her out.

Me: "Will these be all for you today?" *holds up movies*

Cust: "Mmhm" *has already swiped card and is staring intently at the screen in front of her*

Me: "Your total is xx.xx."

Cust: "Wait, how come these aren't on here?" *holds up a bunch of candy she had sitting on her side of the counter...where I couldn't see it.*

Me: "Uh...Sorry, didn't see those."

Cust: "Whatever, learn how to do your job."
  #552  
Unread August 10th, 2008, 04:58 PM
Ghost of AtlanticVamp Ghost of AtlanticVamp is offline
IHBB Freak
 
Join Date: Apr 2008
Location: The Gates of Heck, aka. Brunswick, Georgia
Posts: 1,335
Quote:
Originally Posted by Ridge View Post
As I'm organizing returns, a customer walks up to me.

C: Where's that computer you guys had for Blockbuster online?

M: The corporate office took it away.

C: Is there a way I can look up my coupon code?

M: Yeah, you can just go to blockbuster.com.

C: Do you have a computer where I can do that?

M: No, we have no computers that access the internet in this store.

C: So, can you get my coupon code for me?

(I take a pen, slam it into the counter so it's sticking straight up)

Me: Wanna see a magic trick?
I praise the Lord every day that we no longer have those fucking things.
The Following User Says Thank You to Ghost of AtlanticVamp For This Useful Post:
johnlow71 (August 10th, 2008)
  #553  
Unread August 10th, 2008, 05:07 PM
johnlow71's Avatar
johnlow71 johnlow71 is offline
IHBB GOD
 
Join Date: Feb 2005
Location: state of denial
Posts: 10,086
me too, more a hassle than not.
__________________
[SIGPIC][/SIGPIC]
I dont know maybe i could go to school and become a civil engineer, Design septic tanks for playgrounds.
So little kids can take a shit!
  #554  
Unread August 10th, 2008, 05:43 PM
zooworker's Avatar
zooworker zooworker is offline
IHBB GOD
 
Join Date: Sep 2005
Location: Over there
Posts: 24,638
Quote:
Originally Posted by Ghost of AtlanticVamp View Post
I praise the Lord every day that we no longer have those fucking things.
Me too....really got tired of people hanging around the thing putting titles in their Q
__________________
It's been a Fun Ride,
THANKS!! Old Friends!!
ROYAL GUARD
The top Poster!
  #555  
Unread August 10th, 2008, 05:55 PM
Woodstock's Avatar
Woodstock Woodstock is offline
IHBB GOD
 
Join Date: Oct 2004
Posts: 3,982
I miss the computer because we used it to look up movies by actor/actress.
__________________
"Some people are like slinkies, fun to play with, but eventually you want to push them down the stairs."

"Think of how stupid the average person is, and then realize half of them are stupider than that." George Carlin (Thanks Moonprism)

Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me the hell alone.
The Following User Says Thank You to Woodstock For This Useful Post:
johnlow71 (August 10th, 2008)
  #556  
Unread August 10th, 2008, 06:39 PM
sobedrummer's Avatar
sobedrummer sobedrummer is offline
Senior Member
 
Join Date: May 2007
Posts: 611
You mean you don't have encyclopedic of every movie and every actor in it?
And you call yourself a video store employee...
  #557  
Unread August 10th, 2008, 07:25 PM
BBVcasualposter's Avatar
BBVcasualposter BBVcasualposter is offline
IHBB GOD
 
Join Date: Dec 2004
Location: Seattle
Posts: 5,682
Quote:
Originally Posted by Woodstock View Post
I miss the computer because we used it to look up movies by actor/actress.
I used to do that when i worked there. Hell it was 1000 times easier than the Dog book and was 100000 times better than using the POS to be able to find nothing except by exact title.
__________________
Kawliga: You know my uncle Jerry Sandusky
  #558  
Unread August 10th, 2008, 07:46 PM
Air's Avatar
Air Air is offline
Senior Member
 
Join Date: May 2006
Posts: 349
For those with an iPhone, this is invaluable:

http://nolanbrown.org/imdb/?view
__________________
Looks good on you.
  #559  
Unread August 10th, 2008, 08:50 PM
BBVSlave's Avatar
BBVSlave BBVSlave is offline
Member
 
Join Date: Dec 2007
Posts: 111
Customer brings me up items and I ring her up...

Me: Your total is 5.38
Customer: Alright I have this gift card
Me: Do you know how much is on it?
Customer: No, not really.
Me: Alright. Let me check the balance.
Customer: *shruggs*
Me: OK, the gift card has 6.43 on it.b Please slide it through again.
Customer: That never mad sense to me why you all always have to check the balance.
Me: Well so we know how much is actually on the gift card.
Customer: Glares and says whatever.

I was amused and shocked at the same time
  #560  
Unread August 10th, 2008, 09:07 PM
BBVcasualposter's Avatar
BBVcasualposter BBVcasualposter is offline
IHBB GOD
 
Join Date: Dec 2004
Location: Seattle
Posts: 5,682
I had a gift card though and from an ex employee / now customer stand point I find the process 100% pathetic.

First----If they run my gift card without checking balance and the card doesnt have enuf on it the transaction will error and decline and still not tell them what is on giftcard so they got to run a damn gbal just so they can run tranaction. How freaking pathetic is that and a complete waste of time that the system is so antiquated it cant even properly run a transaction.

Second----What in the hell is this crap about me getting a giftcard back with 9 cents on it. That is probably the SINGLE most pathetic scenario overall with giftcards. Come on BBV have you really gotten that damn cheap that you need my 9 cents as residual income and hope i throw that pathetic card away.

Blah!!!!!!

You know some of these things are just common sense for decent customer service. Why isnt there anyone figuring this stuff out long before its live? Why isnt there someone or someone's out there whos job is to discover just the complete lack of common sense on some of these areas? There have been some decisions I've learned about and many have been voiced on these BOARDS here [ie credits control loosened, as 1 example]. Is it really taking Corporate guys viewing these boards to make and change things and use smart decsions? If so then HIRE or promote these folks and get the JOB DONE in advance not long after its almost too late, AGAIN.
__________________
Kawliga: You know my uncle Jerry Sandusky
 

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 04:46 AM.


vBulletin Version 3.7.1
© 2023, Jelsoft Enterprises Ltd.