I Hate Blockbuster Forum  

Go Back   I Hate Blockbuster Forum > Lovers of Blockbuster > Are You An Employee Of Blockbuster?

 
Thread Tools Display Modes
  #581  
Unread September 3rd, 2008, 06:52 AM
Ghost of AtlanticVamp Ghost of AtlanticVamp is offline
IHBB Freak
 
Join Date: Apr 2008
Location: The Gates of Heck, aka. Brunswick, Georgia
Posts: 1,335
I read in another thread about how certain customers can't figure out where the New Release WALL is. I can assure you that some folks honestly couldn't tell you where our walls are.

C:Where can I find the new stuff?

Me:On the new release wall.

C:Where's that?

Me:On the wall.

However, I have had an interesting interlude with a customer the other day that is actually noteworthy.

A little backstory: We did rather poorly on a couple of Mystery Shops (mostly over things we forgot, like upsells and current promotions), so my SM made printed out a results form from one of our bad shops. We've been getting good shops ever since. Sometimes we just need a refresher.

Anywho, a customer came in while I was alone and had no other customers in the store. Immediately, he starts running down the list:

C: What was your major title this week?
Me: What Happens in Vegas. It's right there, where the (tentpole) sign is.
C: Okay, what's it about?
Me: (Brief synopsis)
C: Okay....where's the bathroom?
Me: Right through that door; here's the key.
C: No, that's okay. (Wanders around with What Happens In Vegas in his hand.) What's your snack specials?
Me: (Since it was last week, I tell him about 2/$2.49 Hershey's, 2/$4 bagged candy, 2/2.22 Coke products, 2/$2.99 buckets and 2/$1.69 popcorn packets.)
C: Okay... (And gets none. Came to check out.)
Me: (Remembered to do the nine-step checkout.)
C: What's your name again? (Searches out my nametag, which is printed in huge bold letters. Sounds my name out.)
Me: Yes, sir, that's me.
C: When are these due?
Me: Tuesday, by close.
C: Okay....so does the parking go all the way around?
Me: (stifling a giggle) Yes, sir, it does.

It was no shock when I got a call yesterday from my SM congratulating me on a good Mystery Shop.
  #582  
Unread September 3rd, 2008, 04:25 PM
3.5starCSR's Avatar
3.5starCSR 3.5starCSR is offline
Junior Member
 
Join Date: Apr 2008
Posts: 69
I didn't know stores were still getting shopped, ours hasn't been for a loooong time.

But I sure hated them...even though our dm would give us a few days noticed so we could be "prepared". It was fun to size all the unfamiliar the customers up and try to guess who it was.
  #583  
Unread September 4th, 2008, 04:39 AM
The Omen's Avatar
The Omen The Omen is offline
IHBB GOD
 
Join Date: Mar 2008
Location: Riding the rails!
Posts: 2,541
usually one mystery shopper would do the whole district, as soon as we realized who it was we marked their account like crazy...
__________________
A true outlaw finds the balance between the passion in his heart and the reason in his mind. The outcome is the balance of might and right.
  #584  
Unread September 4th, 2008, 04:19 PM
Ghost of AtlanticVamp Ghost of AtlanticVamp is offline
IHBB Freak
 
Join Date: Apr 2008
Location: The Gates of Heck, aka. Brunswick, Georgia
Posts: 1,335
Two really irresponsible people...and then, vindication!

1st phone call:

Cust: Are you the manager?
Me: Yes, I am, how may I help you?
Cust: Well, I am being charged 32.09 from my bank account and have been since July. I don't understand why. Can you look up the account for me?
Me: Sure. (Get account info)

Nothing. No history, as the account hasn't been used since June. No charges. Nada damn thing.

Me: Ma'am, there doesn't appear to be anything on the account. Are you sure someone hasn't had access to your account?
Cust: No ma'am!

About an hour later, she shows up. We hash it out some more, including letting her look at the history on the account.

And then...epiphany!

Cust, sheepishly:....oh, yeah...I let my husband use it...


Phone call #2:

Me: Blockbuster in XXXXX, how may I help you?
Cust: (long run-on sentence) OMG, I brought a bunch of movies to (videostore across town) and now I'm being charged a whole lot of money and I brought them back on time, just not to the right place, and I don't think it's fair everyone makes mistakes and now you're being unfaaaaaaiir and that's not good business and I never dooooooo this and that's just not riiiiiiiight and now I have a collections letter and you should reconsiiiiiiiiiider cuz that's really not faaaaaair and can't I get forgiiiiiiiiiiveness?

Me: *?

Cust: Hello?

Me: Store manager will be in tomorrow.


But then...vindication!

One of my exes came in and asked me (!!!) for a job (!!!!). I directed him to blockbuster.com.
The Following User Says Thank You to Ghost of AtlanticVamp For This Useful Post:
johnlow71 (September 4th, 2008)
  #585  
Unread September 4th, 2008, 05:30 PM
Antithesys's Avatar
Antithesys Antithesys is offline
IHBB GOD
 
Join Date: Jan 2005
Location: Somewhere else
Posts: 2,537
I don't remember the exact details of the conversation, but once someone called in disputing a charge for late fees. And it was an odd number, not one that would correspond to a typical late fee or autosale. History showed normal account activity, no charges of any kind. Went around and around until finally I asked her if there was a store number listed on her statement. "No, it just says 'LATE FEES'." Then I asked her whether that could just be the late fees accrued by skipping a credit card payment.

"...omigosh, I'm so sorry."
__________________
IHBB VISCOUNT OF WIT
It puts the movie in the basket.
It puts the movie in the basket!
It drops the movie in the bin or else it gets the fee again.
PUT THE FUCKING MOVIE IN THE FUCKING BASKET.
  #586  
Unread September 4th, 2008, 07:51 PM
SL_600's Avatar
SL_600 SL_600 is offline
IHBB Freak
 
Join Date: Feb 2005
Location: Driven Under
Posts: 1,112
Send a message via Yahoo to SL_600
Quote:
Originally Posted by Antithesys View Post
Then I asked her whether that could just be the late fees accrued by skipping a credit card payment.

"...omigosh, I'm so sorry."
And at that time, did your head explode? Inconceivable!
__________________
Sign: If you plan to shoplift, let us know. Thanks!

WWGD ....What Would Gord Do?
  #587  
Unread September 5th, 2008, 09:14 PM
Valis's Avatar
Valis Valis is offline
Junior Member
 
Join Date: Sep 2007
Posts: 66
Customer: *staring at pin-pad* It says "Blockbuster Yes or No.
Me: ...what?
Customer: What do I do? Blockbuster Yes or No?
Me: *turning the pin-pad around* ...it says Accept Price. So that's up to you.
The Following 6 Users Say Thank You to Valis For This Useful Post:
Ghost of AtlanticVamp (September 6th, 2008), Gir (September 6th, 2008), HardcoreDre (September 6th, 2008), johnlow71 (September 5th, 2008), Thenigerian (September 6th, 2008), videonazi08 (September 5th, 2008)
  #588  
Unread September 6th, 2008, 05:41 AM
Gir Gir is offline
Junior Member
 
Join Date: Sep 2008
Posts: 4
First off, wanted to say thanks for the 60 pages of stories! Great stuff... gave me more than a few laughs.

I guess I'll throw one in then ^_^

Fair warning... this may be a little... out there.

10:55pm wed night. (couple months ago - we close at 11pm)

Me: How are you doing tonight?
Her: Good.
Me: Find everything ok?
Her: Not really. Got any good sex movies?
Me: *a little taken aback* Um.. No idea really... I know we've got the movie "Pirates"...
Her: Well... I just really love seeing people get raped. Usually they get away right before it happens... But this one movie I was watching this little girl...
Me: *speechless*
Her: You know what I mean? Good stuff.
Me: *speechless*
Her: Well, I guess I'll go find something then.
---

She ended up renting the movie "Flock" because it's about "S&M Underground"

That was definately the weirdest thing I've ever heard at blockbuster...
  #589  
Unread September 6th, 2008, 07:28 PM
brucedx's Avatar
brucedx brucedx is offline
Member
 
Join Date: Aug 2008
Location: Baltimore, MD
Posts: 236
Quote:
Originally Posted by Gir View Post
First off, wanted to say thanks for the 60 pages of stories! Great stuff... gave me more than a few laughs.

I guess I'll throw one in then ^_^

Fair warning... this may be a little... out there.

10:55pm wed night. (couple months ago - we close at 11pm)

Me: How are you doing tonight?
Her: Good.
Me: Find everything ok?
Her: Not really. Got any good sex movies?
Me: *a little taken aback* Um.. No idea really... I know we've got the movie "Pirates"...
Her: Well... I just really love seeing people get raped. Usually they get away right before it happens... But this one movie I was watching this little girl...
Me: *speechless*
Her: You know what I mean? Good stuff.
Me: *speechless*
Her: Well, I guess I'll go find something then.
---

She ended up renting the movie "Flock" because it's about "S&M Underground"

That was definately the weirdest thing I've ever heard at blockbuster...
I've had customers ask me before "Do you have family porn?" I was like WTF???!! I've also been asked if we carry porn.

At our store, our Pin-Pads have dysfunctional stylus pens. So I tuck them behind the register to hide them, and as you can imagine, when customers use the Pin-Pad, they try to find the pen. This one lady astounded me:
Lady: *tugging on pen wire*
Me: Oh, just use your finger.
Lady: Haha, I know, I'm not stupid.

Then she proceeded to try to use the tip of her credit card to select the options on the touchscreen.

Last night, one of my co-workers had these girls come up and say they needed a new membership card. The reason being was because the last membership card they had didn't work when they slid it through the Pin-Pad...
  #590  
Unread September 7th, 2008, 01:46 PM
HardcoreKeith HardcoreKeith is offline
IHBB GOD
 
Join Date: Dec 2004
Posts: 2,286
I overheard this in the supermarket and nearly ROFLcoptered.

customer: I'll take three quarters of a pound of roast beef, please.
ditzy clerk: Sorry, our scale only measures like point something something.
customer: Fair enough. I'll take point seven five pounds of roast beef then.
The Following User Says Thank You to HardcoreKeith For This Useful Post:
HardcoreDre (September 7th, 2008)
 

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 05:29 AM.


vBulletin Version 3.7.1
© 2023, Jelsoft Enterprises Ltd.