Customers say the DARNDEST things! (Part 4)

[Koron]

Originally Posted by turtletime

really? Huh. Glad none of my banks have ever requested that. I'd have to tell 'em to fuck off! I always use the debit.

Not that it matters much. The ingenicos that we use suck ass and the debit function stops working every other day.

[JackSM]

Sorry you have lost me again, what difference does it make if it is credit or debit? (to the store I mean not the customer I know that difference!)

Again maybe it's a US/UK thing but with the way people pay for things with card here, as staff I don't even see what sort of card they are using, it could be credit or debit they still stick the card in the slot and type in a pin number.

[HardcoreKeith]

Originally Posted by JackSM

Sorry you have lost me again, what difference does it make if it is credit or debit? (to the store I mean not the customer I know that difference!)

US:

Credit: No PIN, just sign the receipt
Debit: Enter PIN, no signature needed

Debit purchases usually have a lower fee for the store and AFAIU the store gets the money immediately rather than like, 3-7 days later. Banks may also be slightly less willing to refund things if it was done debit, because you do need both the card and the PIN in order to do it that way.

With our old Verifones, the customer could either
1. Press "credit" or "debit" to denote which way they wanted to run the card, and then slide
or
2. Wait for us to do it for them :-/
So of course no one was smart enough to push the button on their own, so they would stand there sliding forever and nothing happens.

The new credit card machines we got later on were of the "slide-first" variety which worked more in tandem with customer psychology.

[JackSM]

Thanks for clearing that up, will have to remember all this next time I visit the USA!

[HardcoreKeith]

Originally Posted by JackSM

Thanks for clearing that up, will have to remember all this next time I visit the USA!

It probably won't ever affect you. All reasonable businesses have card machines that are of the "slide first" variety.

[the zeppo]

so someone who's sort of a local celebrity robbed our store the other day. it was some bounty hunter guy who's family was the basis of a reality show on HBO a few years ago. he sure picked the wrong day to be stealing movies.... there were about 4 store managers and the DM at our store for weekly interviews. our asm saw him pocket the red strangers disc. the guy went up to the register paying for a rental, the sm's called the cops, and as the guy was leaving, the cops pulled in and blocked him. he was prying open the cases, i think he had about 5 or 6 movies on him.

that must have been nice to see. the only time i stopped shoplifters was when it was some kids grabbing movies and then trying to get out through the in door: standing there confused as to why when they push it, it didn't open.

[Antithesys]

Surely you're not talking about Dog the Bounty Hunter? I don't remember another bounty hunter show.

[WhoRay85]

Originally Posted by Antithesys

Surely you're not talking about Dog the Bounty Hunter? I don't remember another bounty hunter show.

I think he was referring to the HBO show "Family Bonds" - you can google it.

[the zeppo]

yeah, "family bonds". that was it, i couldn't remember the name. never actually watched the show, just knew about it because it was filmed around here.

[Ghost of AtlanticVamp]

While putting away movies, I saw a funny thing on a shelf in TV on DVD:
two communion glasses. Someone apparently took the little "shot" glasses from their church, put them in their pocket, realized they didn't want/need them anymore, and stuck them on a shelf.

Lord help us.