Q & A for Blockbusterstore482

[almondSM]

is the "box office" going to run slowly since everybody is trying to use it at once? because most times when i try to print UPS labels, it takes an hour or so. Last thing i need is less time helping customers. Other than the issue of it being slow, it sounds good.

[Mr.Sarcastic]

I was part of the beta test of Box Office during the 4th quarter of 2009 and almost none of that stuff is true. Also, the last place I want my compass computer is anywhere near the front.

[Blockbusterstore482]

Originally Posted by Mr.Sarcastic

I was part of the beta test of Box Office during the 4th quarter of 2009 and almost none of that stuff is true. Also, the last place I want my compass computer is anywhere near the front.

Yes part of the Beta test. We have used this for more than what you know. I least I know you are in Dallas. It was not well received her as it still had lots of bugs, hence the word Beta test. So please let me know what things are not true, so I can see why.

[Blockbusterstore482]

Originally Posted by Mr.Sarcastic

I was part of the beta test of Box Office during the 4th quarter of 2009 and almost none of that stuff is true. Also, the last place I want my compass computer is anywhere near the front.

Here you go

here are some very positive things.

1. It will allow the home office to see how much time task actually take. How many times have we dumped tons of work on you guys in the middle of the week, with no extra labor?-True this feature was be built during the beta phase, you can still list a time when a process is assigned

2. Ensures that the company is all on the same message.Verison you have in Dallas will be different in the rollout.

3. Allows you to go back and locate past programs and maps with ease.
Process monitor has s search feature built in

4. Allows you to report numbers to DMs without text or phone calls.True see it everyday

5. Allow us to determine if the price change is really worth it.True, you guys would have no visibility to this and would not have been put into place for only one

6. Allows you to report a problem on the computer instead of calling store support. This request goes to a persons email box to get solved.Turned on for a week and it is already working

7. Allows us to see if we have a wide spread issue. True

Number one complaint...it is in the back room. So we are moving it up front.

[purpledodgeram]

Originally Posted by Blockbusterstore482

Here you go

here are some very positive things.

1. It will allow the home office to see how much time task actually take. How many times have we dumped tons of work on you guys in the middle of the week, with no extra labor?-True this feature was be built during the beta phase, you can still list a time when a process is assigned

2. Ensures that the company is all on the same message.Verison you have in Dallas will be different in the rollout.

3. Allows you to go back and locate past programs and maps with ease.
Process monitor has s search feature built in

4. Allows you to report numbers to DMs without text or phone calls.True see it everyday

5. Allow us to determine if the price change is really worth it.True, you guys would have no visibility to this and would not have been put into place for only one

6. Allows you to report a problem on the computer instead of calling store support. This request goes to a persons email box to get solved.Turned on for a week and it is already working

7. Allows us to see if we have a wide spread issue. True

Number one complaint...it is in the back room. So we are moving it up front.

I am a SM in one of the first test markets for box office. I HATE that program. How can you possibly gather any information from a system that everyone just hits complete on so that they do not have to spend any more time in it? The fact that it takes me 45 minutes to an hour to honestly go through all of the processes on it is ridiculous. Why are we even spending money on developing something that, even though it is server driven, goes through compass? I was in a meeting with the creators and sat next to my then DM (who of course is no longer with us) and even then I heard nothing "positive" about it. Beta phase or no beta phase, this system was a waste of time and no, moving it up front will not help. When my computer freezes for the 6th time in 20 minutes, cussing out loud and going Office Space on it in front of customers will not help get new members. Speaking of freezing, when will the game modules stop being so damn important. Send out the information in a process in your precious box office about all the games if it is so impotant. I can't even finish the March module since my computer won't stop freezing and now I am getting in trouble with my new DM since my training is not up to date when it is the lack of technological support that is the real problem. Blockbuster, stop wasting money on stuff that will not help the bottom dollar. I LOVE my store and all my customers, but corporate is ruining that for me.

On another note, yes this my first response in a long time, but I can't take it anymore. I have a family I have to raise and I am going to college to better myself and you have to throw extra stress on me and other fellow SMs in the test market, for what? As if the pressure from not knowing if my store will still be there next period isn't enough?

[Blockbusterstore482]

Originally Posted by purpledodgeram

I am a SM in one of the first test markets for box office. I HATE that program. How can you possibly gather any information from a system that everyone just hits complete on so that they do not have to spend any more time in it? The fact that it takes me 45 minutes to an hour to honestly go through all of the processes on it is ridiculous. Why are we even spending money on developing something that, even though it is server driven, goes through compass? I was in a meeting with the creators and sat next to my then DM (who of course is no longer with us) and even then I heard nothing "positive" about it. Beta phase or no beta phase, this system was a waste of time and no, moving it up front will not help. When my computer freezes for the 6th time in 20 minutes, cussing out loud and going Office Space on it in front of customers will not help get new members. Speaking of freezing, when will the game modules stop being so damn important. Send out the information in a process in your precious box office about all the games if it is so impotant. I can't even finish the March module since my computer won't stop freezing and now I am getting in trouble with my new DM since my training is not up to date when it is the lack of technological support that is the real problem. Blockbuster, stop wasting money on stuff that will not help the bottom dollar. I LOVE my store and all my customers, but corporate is ruining that for me.

On another note, yes this my first response in a long time, but I can't take it anymore. I have a family I have to raise and I am going to college to better myself and you have to throw extra stress on me and other fellow SMs in the test market, for what? As if the pressure from not knowing if my store will still be there next period isn't enough?

Well because we will assign it a time, over time. I could almost guess who you are by your response. We have a one click enable for you to print all task at once. You check complete at your own risk, if you falsely report you did a task you should be terminated. It does not sound like you or your DM understood the true value of the program. We are spending the money in order to save money. We have overgrown the compass system and that is the reason it goes so slow.

You also seem to be one of these people that think we can't do anything right. What is your presale numbers (send in PM). I bet they are lower than other stores. Have you called computer support? If so did you have your Dm escalated the problem? If not send me the trouble ticket and I will do your job for you. I normally do not respond this way, but we have systems put into place and you need to be ready to change with them.

[empbal]

Question: Can you get my SM fired? Thanks.

No, but for real, that 700+ piece PRP destroy this weekend was great, but we need more at my store at least. Like I said... swimming in PRP. Another 400 or so should do it, but once we start getting pulls again, it's going to start piling up. The problem is we just don't sell PRP as fast as we transfer rental to PRP. Any ways to fix this? We have PRP tables by the door and we follow price changes and map changes. The customers just don't want to buy it at 2 for 20 or 3 for 20.

[Xtreme Rebel]

Originally Posted by empbal

Question: Can you get my SM fired? Thanks.

No, but for real, that 700+ piece PRP destroy this weekend was great, but we need more at my store at least. Like I said... swimming in PRP. Another 400 or so should do it, but once we start getting pulls again, it's going to start piling up. The problem is we just don't sell PRP as fast as we transfer rental to PRP. Any ways to fix this? We have PRP tables by the door and we follow price changes and map changes. The customers just don't want to buy it at 2 for 20 or 3 for 20.

I take it that there are no stores in your district that do sell a bunch of PRP? That's what we do when our overstock gets out of control, pack it up and send it to a sister store that will sell through it in a few weeks.

[EVFNazi]

Originally Posted by Xtreme Rebel

I take it that there are no stores in your district that do sell a bunch of PRP? That's what we do when our overstock gets out of control, pack it up and send it to a sister store that will sell through it in a few weeks.

You must be kidding? A sister store that sells PRP? In this life time?

[Ghost of AtlanticVamp]

Originally Posted by EVFNazi

You must be kidding? A sister store that sells PRP? In this life time?

Seriously. My former store blew through PRP's like crazy. I'm obviously not there anymore, but I can still let you know which store, in case you're interested. Shoot me a PM.